The best restaurants serving British food in Kilmarnock South East Ayrshire South West Scotland

My elderly parents were really disappointed with their first visit here. My mum ordered soup and asked for a glass of water to put a little in her soup to cool it down but was told she'd have to buy a bottle of water. She explained it wasn't to drink, it was to add to her soup but was still refused. She had no option other than to buy a bottle of water so she could cool her soup down. This is totally unacceptable and ridiculous. Surely the server could have taken the soup back and added a little bit of tap water? Mum can't eat things burning hot and all she wanted was a small splash of water, or even an ice cube would have done. They're in their eighties and I felt annoyed when they told me about this. I see someone else has written a review about the tap water situation too.