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The best restaurants serving British food in Strood Rural Medway South East
5 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1 Opinions in 1 websites
Great food as always ! Prices are fantastic one of the cheapest arounds . Staff are super friendly . We go a least every couple of weeks
58 Opinions in 1 websites
We have been many times without fault. But on this occasion all went well until we asked if the children's ice cream could be vegan. We had already had a conversation with the young lady at the bar as to deserts and had asked about the vegan ice cream that was on the menu for my grandson's as he was lactose intolerant. A little later a bowl of ice cream was presented as part of his meal and I asked if it was the vegan ice cream due to lactose intolerance, the lovely young lady took the dessert to the Kitchen to ask. To which the chef came storming out of the kitchen, approached the table and quite loudly announce that we should have told them there were allergies at the table, waving the menu about and pointing out "please tell us if you have an allergy" quite rudely and in front of a dinning room full of people. It was quite embarrassing and actually scared my grandson as he asked why the lady was shouting! Found this unacceptable as 1. We had already had a descreet conversation with the young lady at the bar who fully understood the INTOLERANCE to lactose. 2. An intolerance is NOT an allergy and therefor not necessary to let anyone know as we just work out from the menu was he can or cannot have on this occasion a burger and chips and an ask to see if a swap the kids ice cream for vegan ice-cream (already an item on the menu!) Unfortunately because of this experience we won't be returning.