The best restaurants serving British food in Hersham South Elmbridge South East

So we arrived for a meal at the carvery on site, having booked a table for 14. No-one on the staff even seemed to know we were coming. Downstairs staff told us to go upstairs, the upstairs staff rudely told us to go back downstairs. When the meal finally started it was accompanied by what sounded like a de-tuned radio being played over the speakers. I went for a walk on the site to get away from the noise, whereupon I was rudely accosted by someone demanding to know who I was, saying "the members have been asking". I was just walking along the pathway. The entire time, a very loud high pitched noise was blasting out of some speakers outside reception. Why? Clueless, incompetent, rude staff, noisy, full of people who see themselves as above you. We won't be back, I'm sure. Edit: to respond to the claims made below by the 'owner': 1) None of us ever met this David Hanlon guy. 2) The 'trying to find jump leads' involved one member of staff saying 'I'll see what I can do' then disappearing and not coming back; we were stuck there for hours. 3) No fewer than four members of the family had staff members be rude to them. Why allow non-members to book into the carvery if we're just treated like this when we arrive? People reading this might think that we were problematic or difficult - we weren't, we were nicely dressed and well-behaved, but we weren't members. So we were treated like vermin. Thanks.

I have always had a good experience with Squires café’s. But yesterday was a massive exception and disappointment. I had a reservation for 3 people. Arrived to a half empty café – red flag. It then proceeded to go downhill starting with server and IT issues. Then we asked after the roast – no that is finished for the day (1pm!), smoothies, not doing those today, milkshakes – not enough milk, welsh rarebit, not available…. The next item saw us get up and leave. Apparently on speaking to an assistant, this has been happening far too frequently. Not only did they lose our meal custom, but also possible purchases in the main part of the store afterwards.