The best restaurants serving British food in Hersham North Elmbridge South East

I have waited weeks before leaving a negative review but my experience has sadly been appalling. I made a Christmas Day Booking through their online booking form at the end of October and paid a £30 deposit. I then received multiple confirmation emails. A week later I received a call informing me that this booking shouldn’t have been accepted as the Pub was full on Christmas Day for some time. Given the inconvenience this caused and the delay in informing me, the apology was fairly minimal. I was told my deposit would be refunded. A couple of weeks past and I still hadn’t had my deposit refunded. I sent an email which was ignored. I called multiple times, once being told to ring back when they’re less busy which is encouraging to know that returning deposits for unfulfilled bookings, after several weeks, is not seen as a priority. I then called up again today, over 3 weeks since the promise of my refunded deposit, to be greeted by a disinterested staff member who said the manager won’t be in for several days and that she’ll get them to phone me when they return. Hopefully this review will finally see my refund processed before having to take further action. *Deposit has now been refunded.