The best restaurants serving British food in City Centre Manchester North West

I rarely write reviews, but I felt compelled to share my experience at The Lost Dene because I genuinely believe it has the potential to be a great establishment with just a little more focus on customer care. While it's in a fantastic location and could be a welcoming spot, my visit was unfortunately let down by poor service, which had a noticeable impact on the overall atmosphere. The issue arose when I ordered a burger meal through your app. The signage around the pub, as well as the app itself, clearly states that a drink is included with all burger meals. However, when placing my order through the app, there was no option to select a drink. I assumed this might be prompted at the end of the transaction, as certain drinks may not be included in the offer, but I expected some sort of selection process. When I realised no drink had been added, I went to the bar to clarify the situation. I spoke to a young man with short black hair and explained that the app did not provide an option to select a drink, despite the offer being clearly advertised. I asked if he could provide a Coke, as part of the meal deal. Unfortunately, he refused, stating that I should have added the drink separately on the app. This was not made clear anywhere, and given that there are usually limitations on which drinks are included in meal deals, I had expected some guidance during the ordering process. What made the situation worse was his attitude. Instead of trying to understand the confusion or offer any assistance, he dismissed my concern outright, saying, “It’s not my problem.” When I asked if he was the manager, he admitted he wasn’t but said, “You can try with the manager, but he’ll probably say no.” Thankfully, when I spoke to the manager, he resolved the issue immediately with no hesitation, which I greatly appreciate. However, the lack of customer service, empathy, and professionalism from the first staff member was incredibly disappointing. A simple misunderstanding could have been handled in a much more professional and helpful way, but instead, the interaction put a real damper on my visit. Additionally, I couldn’t help but notice another member of staff, a gentleman wearing a red checkered shirt, who appeared visibly unhappy and disengaged. He seemed frustrated and unapproachable, which made for quite an uncomfortable atmosphere. I completely understand that everyone has bad days, but in a hospitality setting, customer service is key. If there are any underlying issues affecting staff morale, it may be worth checking in with him. However, if this is simply his approach to customer service, it might be worth considering whether this role is the right fit. I wanted to bring this to your attention in the hope that staff can be trained to handle customer interactions with more understanding and professionalism. The Lost Dene has a lot of potential, but poor service like this can really discourage people from returning. I appreciate your time in reading this and hope my feedback is helpful.

He estado viniendo aquí regularmente. Es un gran lugar de café y sándwich para locales y empresas locales. Solamente he recibido amigos increíbles que pueden hacer un servicio útil y la comida es fresca y caliente. Ofrecen una amplia variedad de cafés frescos y helados que bien merecen una visita.

A couple of drinks and snack before our flight. We ordered food which was a long wait, turned out the table number had been taken down wrong. Staff were apologetic and re ordered the food. Katie brought the food and offered us a complimentary drink... she didn't have to and it was appreciated, Thank you Katie, and great customer service from all the team today 😊

Read the reviews and was hesitant but I'm glad we persevered. It was a quiet mid week, the Food was quick and hot, very tasty and well presented. The lady serving was lovely, very friendly and attentive with being pushy. I think it is definitely worth a visit if you are staying in the premier Inn and would happily eat there again.

I went here thinking I could get a potato with tuna mayo and salad .however they didnt have tuna and there was no salad.only a few wilted leaves of lettuce.there were also very few toppings.I consoled myself that at least they had the shortest queue at the food court.well now I know why.For a potato with some cheese and a drink I was charged over 8.00! I was shocked.Don't bother going!

Went in NYD, stood waiting for 5 mins for a table, Staff just looking around - women say us on the smallest table, asked if a booth was free - she said they had gone to bathroom, but then proceeded to take menus off the table to pass across. The booth was clean/clear of belongings. We walked about due to this. Women appeared to not want to be there. Wouldn’t recommended and won’t return

Visited here for lunch today to grab a quick bite on my lunch break, got food to take away. First of all the wrap was wrapped up poorly and fell apart on the way back, paper disintegrated and it leaked into my bag, not a great start. I got the hosin duck, which was very fatty and unpleasant, couldn't even eat a bite. Cost about £6 (no meal deal), felt very cheated as it went in the bin. Don't bother with this place, there are much better places to eat in Manchester.