The best restaurants serving British food in Middlehaven Middlesbrough North East

Me and my friend visited the Dickens Inn pub for lunch. We are students at Teeside University and regularly visited the Dickens.  We were greeted at the bar by a man called Mario that seemed to have a nice attitude and welcoming but that very quickly turned.  We ordered our food at 12:20. I ordered a ham and cheese panini and my friend ordered a chicken wrap. As we are student we only get 1 hour dinner break but usually we have more than enough time to eat. We waited patiently till 12:45 I then went to the bar and asked where the food was. The staff member Mario then rushed off and came out and shouted from a far distance “2 secs!” I then went back outside to my friend. It then got to 12:55 and we decided there wasn’t going to be enough time to eat and get to my next lecture which was at 1300pm. We then went to the bar and requested a refund as food shouldn’t take this long as it is a pub on campus I would’ve hoped food would be delivered in a more timely manner. The staff member (Mario) shouted from a distance again shouting “Oi, girls” we looked round in shock we had just been called out so rudely as he had the food in his hands but by this time it was too late, we explained to him we didn’t have time to eat it, he then turned around and walked back into the kitchen with our food. Mario then started slamming objects down shouting to his colleague that we wanted a refund in anger which made me and my friend quite frightened and uncomfortable when he did this.  He then started waving his arms in the air making us feel scared. His colleague then came round the bar and gave me and my friend a refund in cash however I paid on card but didn’t get given the option for a refund via card. A scary and belittling experience for two young students.

I had Lasagne and Chips and it was bloody gorgeous, big portion aswell, washed down with a mug of tea 😋😊,I'll definitely be back .

Rude manager. Called to check for milkshakes and told us to come over. After we came over she said the machine just broke and was rude on top of all. Absolutely pathetic. She needs coaching on how to be a manager no customer experience what so ever.

I ordered a dessert and it didn't come..... other than that it was good

Very nice staff but service too slow. My daughter had to go back to work before she got her food, the staff were very nice and put it in a box for her, but the point was she wanted to eat with us.