The best restaurants serving Brasserie food in Ashford South East

We went to the restaurant which was meant to close at 10pm only to find out when we arrived (before 9pm!) that the kitchen may be closed. The man behind the bar was lovely and told us it should be fine and just tell the chef what we would like. Chef was so rude when we went to order and laughed at us saying ‘are you joking?’ Told us he was due to finish at 9pm (despite it saying 10pm) and refused to make anything we asked for and said that all he could offer was a sharing platter but even then he would be late off so wasn’t happy about making it. We felt so uncomfortable that we told him not to bother and just left. Won’t be visiting again or recommending. Terrible customer service!

We visited on 18.10.24 at around 6.30 pm. The experience was poor from start to finish. We sat outside as we had a dog with us, We asked for a water bowl three times to no avail. I ordered a pitter with humus, This took almost 40 minutes to arrive. However, during this time the mains That I ordered arrived within 15 minutes. The starter was therefore abandoned so the main meal didn’t go cold. I tried to speak to the staff about it, nobody really cared. Tried to contact directly, nobody replied. During the Friday evening, I was very sick. I can only assume this was due to the food. What was also really sad is that there was a group of young boys opposite, they had evidently organised to have dinner together. Despite ordering at the same time, the food was staggered at approximately 15 minute intervals. Meaning that the two boys waited 15 and 30 minutes, before eating when their friends food finally arrived. I mentioned it’s the manager as I knew that the young boys wouldn’t, the manager just shrugged. I Asked the boys if everything was okay and they said that it was, but the food was cold as it waited so long. I have been visiting Nando’s for about 16 years, and While the quality and experience during this time slowly gets worse, this was a real real shame. I’m hoping that you reach out to refund this visit -had You responded to my attempts to discuss this on the night, or via social channels. I wouldn’t have left this review. Many thanks Karl