The best restaurants serving American food in Newtown Poole South West

I went to the bournemouth branch on Charminster Road. I asked for a recommendation which was the salt beef and cheese. The bagels were delicious. The beef was delicious. Everything about this was delicious. I was even given some peanuts which was a nice touch.

Turned up to collect my order at 6pm. Place looked empty nothing cooking. Waited 5 mins wondered what was going on. Then a head popped up from under the counter, looked at me and then went back down again?? Waited another 5 mins and another man came from the back and so I asked if my order was ready. He clearly could not speak English and just pointed at the man i couldn’t see hidden behind the counter (turns out he was trying to fix the ticket printer). By this time i was losing abit of patience as it was 6.10 and nothing even cooking. He eventually popped up again and i asked where my food was he said he was speaking to another customer and the printer was broken! So why are you taking new orders?? And why aren’t you speaking to me?? Absolutely clueless he didn’t seem to have any BASIC customer or communication skills. I thought these guys were supposed to be entrepreneurs but were just a bunch of amateurs! What business relies on one printing machine with no contingency? And just leaves customers hanging in store with no explanation. Lucky it was all half price for a February promotion. Will NOT be back. Will go to Pendiks or Night Owl next time for better experience or (can’t believe i am saying this) even Burger King would provide a better service! Unprofessional and gone right down hill - byyeee!

ABC Delicious 😋 pricey but so worth it

If I could leave 0 stars I would. Absolutely appalling service with a great deal of organisation regarding serving the walk in customers. Their focus is upon the deliveroo drivers! ..which were in abundance walking in and out..leading to frustrating walk in customers! We ordered 1 x family sized bucket, and 45 minutes later, we were still waiting, so had observed the chaotic way the staff were dealing with the orders. We were told not once, but twice our order was being done, only to be informed 5 minutes later it wasn't ready. After 45 minutes, we wanted our money back, and eat elsewhere. Getting a refund was a further 15 minutes! Seriously wish we had read the reviews before popping in. Whilst they focus on the deliveroo -I would avoid this place at all costs!