The best restaurants serving American food in Cosham Portsmouth South East

Just popped in on our day out to portsdown hill to look at what they got, I knew they can be expensive and as me and my partner do not have a lot to spend on treats like this usually, i thought I treat me & my gf to a donut to share. The manager on duty there was kind enough to notice this and insisted on giving us another one for free. This sort of kindness goes a very long way & I will remember this. Thank you so much to him for making our day so much better. It’s customer service like this that keeps us customers satisfied for years :) very happy now.

A Mickey D’s manager once told me that ‘if’ you want fresh hot food, then please don’t hesitate to ask the order taker to make a ‘fresh drop’ on your item such as fish fingers. I’ve always done that, but still I have to check the fish fingers since they quite frequently make a mistake and put in the old ones that are well well past their freshness I visited today the 6th of Decemeber at 2232. I waited about 5mins before I asked for someone to take my order. A young man was in the middle of processing an order and appeared confused so I said please finish what you are doing I shall wait. Meanwhile a young lady came and took my order. I asked for two happy meals with fish fingers and asked for them the be dropped fresh for my order and I also clearly stated I am more than happy to wait. She told me that she would personally ensure that I would get fresh fish fingers and that to not worry. I asked her her name and she told me she was Bernie. After awhile the orders were ready and she gave them to me and I went to the car and decided to check the fish fingers as it seemed like something was not right. And to my surprise the fish fingers were not only rock hard they weren’t even like warm. I returned back to the store and Bernie did not seem as happy and as cheerful as before. I guess she has assumed I’d trusted her and that I’d be upset when I got home. I didn’t yell, I didn’t cause a scene she went and told the manager. A largish young lady with dark rinmed glasses who just looked at me casually and didn’t even bother to come and talk to me. I simply was served the fish fingers after the allotted time and this time although fresh, it seems the met were taken out before their time as they had no actual color on them. Am I being picky? Am I wrong? It’s not as if when McDonald’s tells you that you owe them £9,24 that we can pay them £8 and they’d be happy. Whatever they ask for we pay, so why is it so difficult for the staff to simply get the order right. Bernie asked me if the £11 she was making is worth people yelling at her. I said no one should be yelling no matter what the reason. Anyway needless to say this store like a few others sure needs customer service training. But hey for me, I will avoid it like I avoid a few others. Wherever McDonalds stores fails, the local KFC pickup the business. And they have so far always been on the money.

The place is so dirty and the chip fryer was broken so couldn’t have fries. You’d think with all the staff stood around doing nothing that they’d at least clean the tables. The toilets were also in a disgusting state.