The best restaurants serving American food in Allerton and Hunts Cross Liverpool North West

Great atmosphere good and drink.

Had a problem with my dine in order on todays visit. When Katie asked if everything was OK on her lobby checks, she hen resolved it with a smile and worked constantly to check people were OK, and the lobby was spotless . So I'd like to thank Katie for "saving" my visit today :)

When through the drive thru asked for a wrap with just cheese on it, come all the way home and its got everything on it, i had to come all the way back with the receipt and a picture of the incorrect wrap, explained that its wrong and the reason im back is because it was for a autistic person who has sensory issues and is fussy with foods, the shift runners then proceeded to go to the other shift runner on shift (Shannon Duffy) and try hide her face with a bag so i couldn't hear or see what got said and she said 'apparently they are autistic' Shannon then said 'bulls***' an started laughing, other shift runners started to become rude over the fact that i didnt bring the wrap back. i asked for my full meal back due to the fries now being cold and i was refused because i didnt bring my food back. This is absolutely not acceptable customer service from a shift runner - not once was a approached with a polite manner, the manager on duty was rude from the beginning. I am a team leader in another restaurant and i am aware of health and food safety standards which were clearly not being followed - Shannon was there chewing gum with an open mouth (this could clearly fall into yje food that she was working with and become a physical contaminant), she then proceeds into go kitchen and fails to folloe handwashing procedure as she does not wash her hands at all when entering the kitchen and put buns in the toaster. She also failed to don a hairnet and cap - which is procedure for kitchen even for shift runners. I am so disappointed in the service I have received. I have been a regular customer at this branch for years and even working at those branch previously.