The best restaurants serving American food in Broadland East of England

Just returned from an evening at The Ratcatchers and firstly let me say that the food was exceptional. However, food alone doesn't make a good restaurant. On entering the venue there is almost a feeling of the staff looking down their noses at you and it wasn't just me that thought that. The service was poor to say the least, and I've spent over 40 years in hospitality. One poor girl appeared to be doing most of the work whilst the remaining staff kept the bar top warm. It took forever to place our order and hard work to get drinks out of them. On asking if we could have our drinks a little quicker I was told "they are now being prepared" 3 pints of Diet Coke, and 1 pint of full fat Coke, really? We waited an hour from arriving until the first plate hit the table and the place wasn't busy. Mysteriously a table next to us arrived later in the evening and had more staff and service in 10 minutes than the rest of the entire restaurant all night. Is my money not good enough for you? The chairs are appalling and probably the worst I have come across in decades, no base to them at all and it's like sitting on a tubular frame all night. Sorry to say that despite the phenomenal food, the rest lets the place down and my money is better spent elsewhere. Even the "goodnight & thank you" seemed like an after thought. I really objected to paying a 10% service charge and had it not have been my fiancée's daughter's birthday treat, I would have said something. Sorry we won't be coming back.

The New Posh Menu is splendid. The old menu was great if you wanted a meal deal or a reasonably priced lunch and that is still available. Now, in addition, Dave has created a Michelin star type menu for us foodies. Among the new delights are harissa salad,oysters,cromer crab various steaks and my favourite whole sea bass.This beautifully cooked and I suspect locally sourced fish comes with usual and 'Heritage' beetroot,slightly sweeter and more fragrant. Nicely presented salad and succulent saute potatoes.Well worth the price. Ithouroughly reccommend you try it. Welcome back Dave.

Really lovely warm welcome from very helpful and accommodating staff. Food was delicious, couldn't fault it, and extensive gluten free options, for me, the ceoliac, a gem of a place.