The best restaurants serving American food in Upton Northampton East Midlands

We booked a table in advance and arrived at 5 pm when the restaurant wasn’t busy. We ordered our starter and main courses together, along with drinks. The starter arrived within 15 minutes, which was great, and we finished it in about 10 minutes. However, after the plates were cleared, we waited 40-45 minutes for our mains with no communication from staff. During this time, no one came to check on us, offer more drinks, or even acknowledge the delay. I sat with an empty glass for about 25-30 minutes, and no explanation was given about why the food was taking so long. When the mains finally arrived, we still weren’t offered more drinks. My sister had to go and ask a member of staff to serve us, and even then, the apology we received was weak and didn’t feel genuine. After finishing our mains (which were cleared away after another delay), we raised our concerns with the staff. They passed the message on to the manager, who offered a round of drinks as compensation. We declined, as we had already been there for two hours and didn’t want to wait any longer. Unfortunately, no further effort was made to address the issue—there was no discount on the bill or any other gesture of goodwill. When the manager came over to process our payment, there was no acknowledgment of our complaint, no apology for the poor service, and no effort to make amends. As we left, the staff near the door didn’t even say goodbye or thank us for coming, which felt dismissive. We’ve always had excellent experiences at their sister restaurant, The Smoke Pit, where the food and service are consistently amazing. Unfortunately, this visit was a huge disappointment, especially considering we live around the corner from this place. We sadly won’t be returning.

great food very tasty would recommend and my server Milena was so great and made it a better experience and would recommend people to come