The best restaurants in Horley East Reigate and Banstead South East

Subject: Formal Complaint Regarding Stay at Langshott Manor Dear Sir/Madam, I am writing to express my disappointment with the experience my partner and I recently had during our stay at Langshott Manor, part of your Alexander Hotels collection. We have stayed at Langshott Manor before and have always found it to be a wonderful and enjoyable retreat. However, this time, our experience fell far below the standards we have come to expect. Upon our arrival, we were informed that the restaurant at Langshott Manor was closed. This came as a complete surprise, as we had specifically booked the hotel with the expectation of enjoying an evening meal onsite, given its location in a secluded area without nearby dining options. Unfortunately, we were not informed of the restaurant closure in advance, which left us in a difficult situation. The young receptionist at the front desk, though lovely and polite, was clearly placed in a difficult position. When I requested to speak to the manager, I was told they had already left for the day. The receptionist kindly arranged an alternative option for us at Alexander House Hotel; however, this involved us taking a taxi at our own expense and paying double the room rate, which was not an acceptable solution. Furthermore, when I attempted to address this matter by phone with Alexander House Hotel, I was met with poor customer service. One call was abruptly terminated, and another left me on hold for over half an hour. This lack of responsiveness only added to our frustration. This experience has left us deeply disappointed, especially as loyal customers who have always enjoyed staying at Langshott Manor. I believe it is entirely reasonable to expect the following: 1. Clear and timely communication about key amenities being unavailable prior to arrival. 2. A manager or senior staff member available to address guest concerns onsite. 3. A fair resolution to inconveniences caused by shortcomings on your part. I kindly request a formal response to this complaint and would like to know what steps will be taken to address these issues and prevent them from happening again in the future. Additionally, I would appreciate appropriate compensation for the inconvenience and additional costs we incurred during our stay. I look forward to your prompt response to this matter. Please do not hesitate to contact me using the details provided above. Yours faithfully, Catherine Cobb

Food was very nice, and well presented too. Better than expected to be fair.

Really great experience at Mulberry. Good food and service too. Tough to find restaurants with rosette standard food that are also suitable for kids (we went for Sunday lunch) in Surrey. I was surprised they were even able to accommodate a last min vegan desert request + last min no refined sugar desert request. Found the staff v accommodating generally. In writing this I notice some of the photos are of previous dining room decor and not HD. I recommended replacing them.

From start to finish … truly exceptional. We are regulars here for a reason. We visited on a very busy evening and the service still was second to none. The waiting staff are friendly and so attentive. The food is fresh and made to order and we have never had a bad meal here. We eat from here take away and eat in and we have nothing negative to say. Best Restaurant full stop.

Disgusting place. Went with friends food awful . Only afterwards found out has hygiene rating of 1 !!!!! Avoid avoid avoid