The best restaurants in Greasby, Frankby and Irby Wirral North West

Looked on Hillbarks web site to see that Christmas dinner 2020 was advertised as £105, so I called and reserved a table for 2 for my husband and myself. Time went by and after 2 unanswered emails I still not had any written confirmation. Eventually I called them and they said they would send over a menu when it was finished. I received nothing. I then received a call on the 3rd Dec asking for £125 deposit. I questioned the lady about the price and she lied and told me it had always been £125, even when I was looking at the web site and it said £105. I regrettably went ahead and paid the 50% deposit, even though I still had not seen the 2020 menu, but its 5* hotel, so surely the menu would be fantastic for Christmas, especially at £125 per person. Whilst on the phone the lady on the phone never told me the deposited was none refundable. I had seen the 2017 menu and it look lovely. When I finally received a confirmation email with Christmas menu, I was horrified to read it, it was appalling, Melon, followed by Tomato Soup then Turkey, cheese board then basic pudding. It would cost no more than £10 to make (I used to work in catering). I immediately called to cancel and was refused. I was told twice they would ring me back and never did. What they have done is trick customers into thinking you are going to get a lovely menu, as shown on the Christmas page, but what you actually get is very different. For example the 2017 Christmas menu for mains shows 4 meat choices, for 2020 you get 1 - Turkey!! What if you dont like Turkey?? TOUGH! Like it or lump it, because they will not refund you.....oh and they make sure they get there money first before sending you the menu. The hotel is clearly in trouble and trying to scrounge every penny it can get. We certainly wont be going for Christmas dinner, as we have been reading other shocking reviews about at Hillbark at Christmas. I just hope you read this before you give them a penny..........Disgraceful, lying company, that is scamming people. You should be ashamed of yourselves and have the 5* taken off you. In fact when I have a moment, I will be looking into doing just that.

Ordered pizza 2 and half hours still waiting! Not impressed at all

Ordered pizza 2 and half hours still waiting! Not impressed at all

Excellent meals all round thank you !

they do a great battered cod and sausage, chips are nice and tasty, great friendly owners you have to love jimmy and his son they are very nice people and you also have a good selection of drinks to quench your thirst, good prices for good food the atmosphere in that shop is impeccable. irby fish n chips has a place in my heart you can see them make the delicious food in front of you and my mouth starts to water. I love irby fish n chips you should pay a visit. from alex, BOSHHHH

My friend Oliver song gave me a discount

Still waiting for my food now 2 hours ! Poor service no one answers the phone when you call to se where your order is