The best restaurants in Whitby Cheshire West and Chester North West

We arrived at 8:30pm on the 2nd October 2024 with about an hour and a half until closing time. First of i’d like to start with saying how annoyed we were at the service as it was completely and utterly incompetent . It felt as if because we were a group of uni students, we felt belittled and not taken serious of because of the complaint we made. The food took around 20 mins to come to the table with about another 5 tables waiting around us, when the food came we were not satisfied at all with appeal and taste of the food. Both the calamari and spicy prawns were cold and half frozen and the crispy potatoes were not like advertised. We did complain to the staff and her response was she was going to speak to the female manager on shift and we were not informed with what the manager had explained to her co worker. And we were also misinformed about the student discount that was displayed online, uni days advertised on like that the discount was 25% off the final bill or £7.95 for a classic pizza. We are not happy with the experience we had tonight and when complained we were not given an indication into what was going to happen. We would like either some form of refund or credit. As this service is not expected from any customer who steps into a respected restaurant

Definitely worth a choice if in the area, cafe was clean and tidy and the food was fine. Was busy but that didn’t affect the service. Staff were really helpful and pleasant by far one of the better m&s cafes. This place seems to have two though the one downstairs doesn’t serve hot food

sweet and sour pork was horrible meet was tuff and hard