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266 Opinions in 3 websites
Booked for afternoon tea in the Brasserie for our 40th wedding anniversary. Service was slick but totally lacking in charm. The shole experience was so disappointingly impersonal and charmless. The staff were all young and efficient but they could have been serving robots. Everyone spoke in hushed tones and looked as uncomfortable as we felt. It was one in, one out with a huge turnover. The tea itself was good (sandwiches were a bit stodgy but scones and cake were lovely). It doesn't cost anything to dress the place with a few flowers or plants and have staff who smile and engage with the clients. After all that is what going out for afternoon tea is all about.