The best restaurants in Northolt West End Ealing London

Custard burst from box and went all over my food and carpet, which now has to be shampooed. Also items missing from breakfast ( no eggs) not a happy experience

Delicious hot drinks. Not crowded.

I’ve been coming here for years they make the best special fried rice I always try to put everyone on

Quite good kebab, really like it here. Just wish there wasn't such a strong push for cash.

Food was freezing cold and it shouldn’t be.

Very waste service they will take 20 to 30 minutes for each order

I am expressing my extreme dissatisfaction with my recent visit to your McDonald's branch on 256 Church Rd, Northolt UB5 5AW. I utilized the McDonald’s App to streamline my order and reduce congestion, arriving at the drive-thru after notifying through the app that I was there. Despite this, my experience was marred by multiple shortcomings in service: 1-Order Not Ready: Upon reaching the collection window and providing my order code, I was informed that my order was not yet prepared. I was asked to park aside and wait for it to be brought out to me. 2-Extended Wait Time: I waited for over 10 minutes, during which I noticed several cars that arrived after me being served promptly without any wait. This discrepancy was quite frustrating. 3-Incomplete Order: When I finally received my order, I discovered that it was incomplete. Specifically, there was only one of each sauce I had ordered instead of the quantities specified on my receipt. 4-Poor Customer Service: When I returned to the collection window to address the issue, the team member initially ignored me until I persisted. The manager eventually came out, acknowledged the mistake, and corrected the order. However, during this interaction, the team member who had previously handed me the order joined the manager, grabbed the receipt from me to check my complaint, and then crumpled it and threw it into the bag as if it were rubbish. 5-Lack of Apology: Throughout this entire ordeal, I did not receive a single apology for the inconvenience caused. This lack of basic courtesy was deeply disappointing. If it weren’t for my daughter being so excited about having McDonald’s, I would have refused the order and demanded a refund on the spot. I expect a higher standard of service from McDonald's, regardless of whether I am paying for my food or receiving it for free. Every customer deserves to be treated with respect and receive their order in a timely and accurate manner.