McDonalds in Ealing

I am expressing my extreme dissatisfaction with my recent visit to your McDonald's branch on 256 Church Rd, Northolt UB5 5AW. I utilized the McDonald’s App to streamline my order and reduce congestion, arriving at the drive-thru after notifying through the app that I was there. Despite this, my experience was marred by multiple shortcomings in service: 1-Order Not Ready: Upon reaching the collection window and providing my order code, I was informed that my order was not yet prepared. I was asked to park aside and wait for it to be brought out to me. 2-Extended Wait Time: I waited for over 10 minutes, during which I noticed several cars that arrived after me being served promptly without any wait. This discrepancy was quite frustrating. 3-Incomplete Order: When I finally received my order, I discovered that it was incomplete. Specifically, there was only one of each sauce I had ordered instead of the quantities specified on my receipt. 4-Poor Customer Service: When I returned to the collection window to address the issue, the team member initially ignored me until I persisted. The manager eventually came out, acknowledged the mistake, and corrected the order. However, during this interaction, the team member who had previously handed me the order joined the manager, grabbed the receipt from me to check my complaint, and then crumpled it and threw it into the bag as if it were rubbish. 5-Lack of Apology: Throughout this entire ordeal, I did not receive a single apology for the inconvenience caused. This lack of basic courtesy was deeply disappointing. If it weren’t for my daughter being so excited about having McDonald’s, I would have refused the order and demanded a refund on the spot. I expect a higher standard of service from McDonald's, regardless of whether I am paying for my food or receiving it for free. Every customer deserves to be treated with respect and receive their order in a timely and accurate manner.

As always very slow service,staff are more interested in talking.Delivery orders wrong or delivered to wrong address.Put in a complaint they say they cant do anything.Zero customer service.Never ever using this place again and will order from another branch instead

As a local resident, I was surprised to that there are no public notices for customers to be considerate to the local residents regarding noise and dropping litter in the local area, especially from vehicles. The Northolt McDonald’s has just been refurbished and they did not include these notices during the works. They need to take a leaf out of the drive through at Uxbridge who have many signs easily visible requesting customers to be considerate to local neighbours and not to throw litter on the streets.

I came here after an evening out around 00:00hrs and I am not from the area it was just on the way home. The drive thru set up it awful and I was told by a member of staff to park up in the bays and they pointed so not thinking anything of it I went and parked there to wait for my food. I waited around 15 minutes for my food if not longer and once I received my food I ate it in my car before departing, not once getting out of my car. Around 2/3 weeks later I received a parking fine in the post for £100, £100 pounds. This was titled that I had parked in a disabled bay without displaying a valid blue badge. Never would I park in a disabled bay normally as I am not disabled and understand the frustration for people who do need to use these spaces. I was simply just directed there by the member of staff in the food collection window. I have tried to call the store on multiple occasions but no answer to the phone… terrible experience and luckily the McDonald’s around my area are not like this and have ample spaces for food collection.

Food was disgusting and my chocolate milkshake was just milk and the manager couldn’t care less poor customer service poor management

I called and ask why restaurant is closed she said because it’s closed... no reason why. So they closed restaurant at 22:42 and there was no answer why so early when I was walking so long to get there before and they just showed me by hands that is closed

I initially felt excited to be back at this franchise and used the drive thru to order a sharing box of 20 chicken nuggets...as per requests on the various signs we knew they wanted payment via contactless bank card so paid that way. As a result of their small car park being understandably closed (presumably to avoid the usual selfish customers who do not park in the marked bays but in places that delay or inconvenience people waiting in the queue lines to be served causing hassle for other customers especially in these exceptionally busy times) but was overcharged £6.99 for this product which I have bought in so many different McDonalds branches before and have never ever been overcharged so drastically before. My advice is avoid this branch and go to the one at Shaftesbury Circle or Beaconsfield!

Lots of drive thru meaning in house can take a back seat. I have also been charged different prices for the same thing which is an adaptation from the menu due to allergies.

Cold, soggy Chicken McNuggets, that tasted as if they had been cooked two hours ago and re-heated. Drive through and parking layout abysmal. Do not bother stopping here, especially if heading onto the M40 - wait ten minutes and go to Beaconsfield Services instead. Comparing...

I visited this McDonalds at about 3am and we were queued for a long time at the Drive Thru - in excess of 15 minutes, so I expected the food to be cooked freshly and to order. After driving away and on my journey to...

As usual the big mac was very nice and the staff were friendly and efficient. We did not have to wait long to be served.

A slightly difficult entry to the drive through section which does at times feel like the Krypton factor in negotiating the entry exit. Food is McDonalds, that's not meant in a derogatory way but it's their standard fare. Therefore the differences are the layout or...

We needed something on our way home from Adele at Wembley. We stopped off here and their burgers are perfectly palatable at 10.45pm. Service was fine too. Marked it down for the car park layout. It's ridiculous. We ate in. We were then blocked in...

Went here, having not been here for a while (not very compatible with Slimming World!) There is a new drive through layout which I might have to try again before commenting on. There are 2 ordering areas now and then the lanes merge back into...