The best restaurants in Hatfield Heath Uttlesford East of England

Gorgeous room and atmosphere that really lets you relax. I loved the tea - especially their house blend which was absolutely divine. This would have been a perfect place if the service wasn't quite so crazily slow to bring your food, or even if it is slow then having the staff just let people know at minimum. When the food did arrive - it was really tasty. Thanks for a lovely lunch.

We eventually got served but we waited and waited and nothing arrived, not even our drinks, despite one young waitress standing at the till doing nothing. There was a baby shower going on in a separate room and everyone's attention was on them, a young lad was concentrating on filling up jam and cream pots for their afternoon teas that were laid out on the counter and we didn't even have a cup of tea. A lady on another table went up to the counter to enquire about her food delay, it was then that we decided to leave - they didn't even notice! We went to the co op to buy our lunch instead and saw one of the waitresses from the tea room buying our bagels! she needn't have bothered and needless to say we won't go back (the sticky menus and dirty tables need to be addressed too)

Spent a wonderful afternoon here with my sister in law. This was a gift from her grandson. Beautiful place in lovely surroundings. From walking into reception, to being taken to our table and seated, this was a really memorable experience. Staff were all excellent and nothing was too much trouble. Lovely atmosphere. We were seated by a window with lovely views. The best table! The Afternoon Tea was delightful. Attention to detail (especially the decoration on the sweet treats) was brilliant. Could not fault any of it. Customer service from everyone was first class, but a special mention must go to Jane and Alfie, who looked after us, even taking photos. These two are such an asset to your business! Wouldn’t think twice about recommending to family and friends. We have some lovely memories.

Before I write the review I want to say we gave 3 different members of staff the opportunity to resolve our issues. Booked at least a month ago for afternoon tea. Once seated we received our pots if tea but waited 45 minutes for everything else. Sandwiches were not as described in menu, just cheese & pickle & ham! No offer of any extra required or a response to the menu query. Scones were ok but strawberry sponge very dry & small macaron chalky! Lemon custard thing came with no spoons! We were not asked if everything was ok or if we wanted anything else! The excuse being they were busy but everyone else appeared to receive their food in a timely manner! Very poor service and certainly not value for money!