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3.5

Based on 222 opinions finded in 1 websites

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Nº 231 in 303 in Uttlesford

Nº 45 of 62 Other cuisines in Uttlesford

CUSTOMERS TALK ABOUT DISHES WITH..cheesecookedcoffeeladysandwicheggsbaconbeautifulcreamoldcakejam
Score
OpinionsNoteTripAdvisor2223.5

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We eventually got served but we waited and waited and nothing arrived, not even our drinks, despite one young waitress standing at the till doing nothing. There was a baby shower going on in a separate room and everyone's attention was on them, a young lad was concentrating on filling up jam and cream pots for their afternoon teas that were laid out on the counter and we didn't even have a cup of tea. A lady on another table went up to the counter to enquire about her food delay, it was then that we decided to leave - they didn't even notice! We went to the co op to buy our lunch instead and saw one of the waitresses from the tea room buying our bagels! she needn't have bothered and needless to say we won't go back (the sticky menus and dirty tables need to be addressed too)

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Wendy T . 2024-10-26

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So after my oldest friend had been so ill from the dreadful cancer and finally got the all clear she wanted to go for an afternoon tea and to the Tea rooms at Hatfield Heath I tried several times to call BUT no reply we went today the 12th October around 2 and was told quite rudely well u have to book 24 hours in advance I explained I had been calling Wednesday and Thursday but no reply and asked if I could speak to the Manager the young girl replied I am the Manager and I don’t work those days her attitude was unacceptable how an earth has she got the title Manager since speaking to my family and other friends they have all said it’ get bad reviews all the time such a shame I didn’t know before thanks to the young Manager for NOT being customer oriented I am still very amazed how you got the title Manager !!!

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Lyn D . 2024-10-12

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I have eaten here on many occasions and it’s always been lovely. However today I was really disappointed. Had to wait ages to be served, food took ages to arrive, some of my husband’s breakfast was cold. He ordered a 2nd coffee which they forgot about and apologised when they remembered. We were the only 2 people in there when we arrived !! But more importantly for me the place wasn’t clean, our table needed a wipe as did other tables, the floor wasn’t clean and the toilet floor was filthy. I thought it strange that there wasn’t anyone else in there when we arrived, I should have known. So sorry but I definitely won’t be coming back. You need to read your reviews to see where you’re going wrong and rectify it.

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Jan1020 . 2024-07-29

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Been here a couple of times but on this occasion noticed that the tables and floor had not been cleaned from the day before which didnt think was a very good look and when looking around could see that the cleaning isnt very good all round. When breakfast came some bits were cold and poached eggs were more like boiled eggs, didnt complained at the time as it had already taken a while to receive it already. Not sure we will be returning

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Natalie . 2024-07-03

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4th and last visit..Staff are preoccupied with chatting amongst themselves! 3rd time we've ordered pancakes and not available, last times excuse was chefs too busy. This time no pancake mix ?..Thought they were home made!. Customer service diabolical..No more visits from us Sorry !

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Linda M . 2024-06-19

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So disappointed with my visit last week, we used to visit here regularly & always loved it! After not being for a while I took my family for a treat and the food has really deteriorated, the bread was not toasted, I had mushrooms that were not cooked fully and the food had no flavour at all, all of us were very disappointed, we had to send one of our dishes back as it was not as we had asked for. Seemed very rushed even though we waited quite a while. Such a shame, as we will now be looking for alternative places. We did express our concerns whilst there & the waiting staff were lovely and very attentive. The food is really letting you down

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Chelsey P . 2024-06-17

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Very poor value for money. Expected something special for the price. Service lacking Was not asked if we were happy or wanted more beverages.

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Wanderer64699983459 . 2024-05-06

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We booked this for an early Afternoon Tea at 11am! I had phoned ahead about allergies. It was all delicious - from the sandwiches to the quiche, the scones (jam then cream always!) and the cakes. We couldn’t eat the cakes so took them away for later. Staff were very helpful and polite. If we lived near it would become a regular place to visit - thank you

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Laura C . 2024-05-04

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Lovely place to visit. Staff very welcoming ( happy boy accommodate our Guide Dog puppy ). Nice choice of food which was delicious. Too full to follow up with one of their lovely cakes so took away for later!

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Malcolm D . 2024-03-16

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first time have been here 3 of us had breakfast and was very impressed .waited some time for it after ordering but was worth it .

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Stuart c . 2024-02-07

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We went for afternoon tea and for what it was it’s quite expensive however we gave it a go. There was a menu on the table telling us what to expect. When it arrived it looked ok, nothing to get over excited about however there was 1 item missing, savoury smoked salmon and cream cheese profiteroles. No explanation was given or replacement offered. We noticed they were missing from other cake stands so we went to the counter to enquire was there a mistake. the girl replied “yeah we ran out, do you want a sandwich instead?”. I would have thought a replacement would go without question and a brief explanation when the tea was presented would have been nice. Other customers were not offered a replacement. When top up teas/coffees were needed no amount of trying to catch the waitress eye worked, you had to navigate your way to the counter to reorder. Overall excluding the profiteroles fiasco it was average, overpriced (£48, 1 tower of food see photo) and we probably won’t go there for afternoon tea again.

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Adventure11286387686 . 2024-01-31

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What a lovely place to take my Dad for his 80th birthday. The staff could not have been friendlier and any more accommodating. My son was struggling with the new atmosphere and when I asked if we could switch table, this was done without any fuss or sense of it being a problem. All the staff were efficient, friendly and welcoming and I would thoroughly recommend this tea room.

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Anna L . 2024-01-20

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We really enjoy our visits to this lovely Tea Room. The staff are really friendly and the coffee and cake is excellent. There is a lovely view across the village green where cricket is played during summer months. The Village tearooms serves a variety of meals too. I would recommend this tearooms on your way through Hatfield Heath.

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Roy T . 2023-12-26

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Such a lovely place! My family arrived for a brunch with the kids, one of them has learning difficulties. They accommodated us so well without a thought and we’re so patient with us. They were so friendly, kind and hard working, they were just overall amazing! Cannot fault, will definitely be returning!

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skye s . 2023-10-10

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I came in for afternoon tea with my family and we were treated like royalty since the moment we came in, we had a lovely lady serving us and she was very patient considering we couldn’t decide on what tea we wanted as there was such a wide selection! The afternoon tea itself was outstanding with beautiful cakes and immaculate service, Will definitely be returning my new favourite place to go!

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Daisy S . 2023-10-10

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I have to say I came here with my partner for an afternoon tea , the staff were so welcoming and friendly , very attentive and provided a first class service that made us feel special. The afternoon tea stand that was brought over to us was on a par with The Ritz , highly recommend

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Gogogonina . 2023-10-10

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Me and some friends went to come for some lunch, the staff was welcoming and polite and loved the food/milkshake.

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Jamie-lee H . 2023-10-10

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Arranged to meet a friend here on 3rd October. Place was full of uncleared and dirty tables. People were complaining as they were not being served. An elderly couple left as they had waited a long time for service. They were confronted by a young woman waitress who threatened them and swore profusely them. The manager chose to totally ignore what was going on. Unbelievable and shocking behaviour. I chose to also walk out and won’t be returning. Place has been deteriorating over the recent months and needs to be shut down.

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wendy R . 2023-10-06

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Sadly I witnessed yesterday and the treatment of the couple in question. No excuses for the appalling treatment and behaviour of the staff member. Been a regular customer for years but sadly seen some good staff go recently.

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Fjman1103 . 2023-10-04

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We on bus to tearoom . We look beauty local then we in and sit in look view really amazing clean different of yum cake delicious

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O2951POmartinm . 2023-09-18

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I had struggled to redeem a voucher for afternoon tea from a well-known experience voucher company because of dietary requirements but The Village Tearoom came through for my family. We had a lovely afternoon and a fabulous feast with tasty sandwiches, scones and cakes and unlimited tea and coffee topped off with great service. We will return.

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Bigoldbird . 2023-08-12

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Booked afternoon tea in the private booth for a small baby shower gathering for our Mum to be who was coming from Norfolk. We booked for 1.30pm. When we arrived there was a sign on the door saying they were closing early at 2.30pm as another group had hired the entire venue for a Baby Shower/Gender Reveal. No one had called to let us know this. When we asked what was going on the lady said 'yeah sorry someone should have called you but you'll only have an hour then you'll have to leave'. In the end after a fuss and speaking to the manager, we were 'allowed' to stay for 2hrs. No discount offered as an apology, in fact, they didn't take off our £50 deposit from the bill, we had to remind them. It set a disappointing tone for the start of our celebrations. We happened to know someone from the other party who has booked the venue for exclusive use and its transpires our booking was made before theirs! Clearly they saw a better opportunity and no longer cared about our booking. Having read other reviews this is not the first time this has happened. Having said that, food and drink were all lovely (apart from the chocolate cake which was hard). A lady kindly took a picture of us all and gave us boxes to take left over cakes home. Would I book an event here in the future? no. Would I pop in for a quick bite to eat, maybe in the future.

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Lauren S . 2023-07-09

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Another establishment that does not acknowledge reviews or comment annoying! Positive food served was well presented looked good and tasted better. The egg Benedict were wonderful with bacon on sour dough bread was wonderful. As were all the other breakfast meals. Nice service from waitress. Atmosphere very nice until it became busy then very noisy. Problem which may or not be read by the management. Order taken then returned later to be informed no homemade smoky 5 beans available. Not long opened so why was not the waitress informed? Gents toilet no toilet paper or hand wash, surely these should be checked before opening?

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derek61 . 2023-06-26

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Unable to comment on their food packages. We had intended to visit on 22/4/2023 for a booked afternoon tea present we had received from our friends. We had a telephone call from the owner today (17th) to say our afternoon tea booking would only be available for around 30 - 45mins as they had now taken a booking for a private party which would mean our visit would be dramatically curtailed. The message here is that this establishment may renege your booking if they get a better offer. Is this a way to run a business?

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ChristineR83 . 2023-04-17

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The service at the time was lovey, friendly and helpful, however I brought a cake that was part of a package. We did not cut into the cake until the next day. The cake was raw inside. I messaged the tearooms and was offered some money back. I was not happy with the amount they offered as to buy the cake separately it was at least £20 more than what they offered. I emailed to say I would be happy with a certain amount along with my bank account details, but didn’t hear back from them and still have not received any money back. I live in wales and came down for the baby shower, so I could not just pop in to collect the money in person. I am very disappointed and would not recommend these tearooms

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Vikkiliz . 2023-03-04

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Waited 45 mins for a breakfast only hot part was srammbled egg total waste of money. Noticed cyclists not stopping here for breakfast on several occasions always an indication not good. Other people also waiting long time for food sorry won't be back

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P5265VZcarolf . 2023-02-26

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Lovely catch up with my cousin today, ordered eggs benedict , cooked to perfection Omelette yummy, large pot of tea. It was warm and girls that served us were friendly.

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sallytil . 2023-02-21

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Visited today with a friend. We have been a couple of times before and I’m not really sure why we returned? Food is substandard, cold, coffee is slopped in to the saucer the cup is handled at the top instead of the handle. Tables trays window cills all could do with a good clean. Run out of Ham again??? It was very busy and had a nice atmosphere however I won’t be returning. Real shame!

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Claireclaireck . 2023-01-24

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We stopped here when out looking for breakfast. The sausage sandwich was lovely and the staff friendly. It doesnt feel cozy as it is quite big and very bright but it is clean and comfortable and the food looks fresh.

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Leecee43 . 2022-10-10

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We found these tea rooms by cheer luck, having been lost whilst in deepest Essex!!! The menu is extensive, the food is delicious, the staff fabulous, we will be back. It’s ten minutes from the new junction, 7A on the M11 and worth every penny...

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shazcraig . 2022-10-07

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Went here on a Buyagift token. Prompt service, also attentive to gluten free. Delightful selection of sandwiches, warm scones, lovely rhubarb and custard pudding and macarons and cakes. Most pleasant atmosphere.

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PDB-Cam . 2022-09-25

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My breakfast was smashing, really tasty and freshly cooked. chatty staff and clean pleasant restaurant. We came here from a near by hotel as their food was shocking.

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nuggetsmum . 2022-09-02

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I’ve just been here this afternoon with my sister in law .. I’m really shocked at some of the negative reviews on this.. we had a lovely experience.. beautiful food ! We cld have as many cups of tea we wanted .. brilliant customer service.....

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trevHerts . 2022-08-27

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I visited the tea room for the first time today with my daughter for afternoon tea, were was greeted straight away and shown to our table. We found the staff to be very accommodating as I have a dietary requirement and they were able to...

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gwenlowe . 2022-08-16

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I have been to The Village Tea Room several times and had some good food there but unfortunately we had a really negative experience there today We ordered afternoon tea for 3. I was very specific on the phone about 2 people not eating fish...

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britbirdlondon . 2022-08-05

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I went with my mum and the service we received was in my top 3 ever. So welcoming, friendly and helpful. The Afternoon Tea was delicious as well, including unlimited refills of tea. Would definitely recommend!

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O2480LMstevep . 2022-07-28

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Arrived at 11.45am for a cup of coffee and hopefully a toasted teacake......... The tearoom had about 3 tables occupied...... sat down and one of the two girls brought over menus...... Proceeded to peruse the menus but we knew what we wanted so we then...

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David S . 2022-07-14

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I ordered a breakfast as was passing and hungry, I had no real expectations, but had been here before for a coffee and the service was excellent so decided to try the breakfast. I was stunned as it arrived - the food was as presentable...

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Usuzumiishi . 2022-07-07

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I have been going here for years as a meeting place for work colleagues, they always pick this place because of the friendly staff and nice atmosphere. The food and cakes are good the place is clean, I thoroughly recommend it if you are in...

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srm390 . 2022-06-01

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Terrible from start to finish. We arrived to an empty tea room. Despite this there were still a few tables with dirty plates on. After sitting down two more groups of people came in. It was a good ten minutes until a waitress came over...

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W8058IRjamesr . 2022-04-19

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Only one table in use when we go there - but all the tables were dirty. We had to ask our waitress to clean the table - she huffed a bit, just wiped the crumbs onto the floor and walked away. When she came back...

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844kayv . 2022-04-05

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Absolutely shocking service and staff that really don’t care. Booked for afternoon tea with my mum. Sandwiches were nice but that was it…the scones were as hard as biscuits and their reply was they would warm them up again! We declined the offer and had...

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D9630JMtinac . 2022-03-28

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We went for lunch with friends, we were given a menu, when the waitress came to take our order there were no jacket potatoes left .We should have been told that when the menu was given to us. The food was very good, but we...

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lynne s . 2022-03-23

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Worst place I’ve visited EVER. Dire customer service, applying food, I was given out of date items and then when I informed the staff they were out of date the response was “it’s all we’ve got take it or leave it”. Disgusting. Avoid this place

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SamanthaM2008 . 2022-03-21

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We visited the village tea rooms for my mums 60th birthday breakfast. The table we booked was ready and waiting for us with a beautiful birthday cake made by the tea rooms bakery along with balloons . We had a window seat with a view...

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Graciepops15 . 2022-03-04

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I had my babyshower here in January 2022 and nothing was too much trouble for the manager and her team. The food was great, well presented and when a guest decided on the day to share they were vegan they were quickly able to produce...

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emmagauntlett . 2022-02-15

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I booked the Harry Potter afternoon tea as part of a Christmas present for my 2 sisters & I, in the middle of December. When I arrived, as we were travelling separately, however there was no booking under my my name, but they had happily...

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danniwylie . 2022-01-17

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Santa breakfast 3 adults 3 teenagers and a baby £108.000 Santa and Mrs Claus singing was the only good thing £18.00 for baby given a unwrapped book from Santa which you can buy at poundland they ran out of boys presents boxes of fruit and...

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Q143OJkatem . 2021-12-23

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The grilled halloumi, garlic mushrooms and poached egg on toast was delicious, as was my freshly made smoothie. The rest of my party were also pleased with their omelette and jacket potato. We found the prices reasonable for what we got and the choice was...

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rosyredlips . 2021-11-25

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It is easy to find fault so I'm trying to be objective as possible. Most people who take a full afternoon tea are celebrating a special occasion and expect the attendant dressed table supported by suitable china and cutlery. Served by staff who are sensative...

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N8814COgordons . 2021-10-28

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Very slow service absolutely oblivious that we had not been served. Serving others that came in after us, poorly organised.

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Barry M . 2021-10-28

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After seeing some negative reviews we were a little worried but this turned out to be a really excellent afternoon tea. We seem to have done a lot of afternoon teas of late using up vouchers we have been given as presents and this was...

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arby27 . 2021-10-01

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Oh dear, what a disappointing visit for Afternoon Tea. On arrival we were promptly shown to our table and confirmed we were here for Afternoon Tea for two. Once seated it took 20 minutes for them to return to our table to take our order....

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lisamV9954EA . 2021-08-28

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Lovely food at a good price. Good service and clean. I would go back when I am next in Hatfield Heath.

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Liz M . 2021-07-28

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We have passed here many times and liked the look of the tea room so when the opportunity presented itself we went there. It looks great as you go in and just as a tea room in an old fashioned style should. So a plus...

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steve j . 2021-07-27

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Unfortunately the Tea Room has got a bad reputation locally, but I thought I'd give it another chance hoping they had improved but nothing has changed. If there's one thing you can rely on it's the fact that they will mess up your order, I...

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G853UGandrewj . 2021-07-26

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Visited on Sunday for the first time, what a beautiful tearoom! Food was delicious, and service was spot on, can’t wait to come back again!

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Sdwl . 2021-07-08

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First time at the village Tea Room. We were sat down promptly and didn’t have to wait to long for the food. The food looked very fresh and tasted delicious. The cakes are amazing. Thanks and will come and visit again soon I hope

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down3greens . 2021-06-26

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Booked in for afternoon tea today ,when we arrived our table was set ,came straight up and explained the menu ,we was also given a jug of water as we sat down ,shortly after our afternoon tea arrived and was amazing I would highly recommend I couldn’t fault it ! The staff were very polite and was us feel very welcome will definitely be returning!

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Janesmithh394929448 . 2021-06-26

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We had a take away afternoon tea from village tea room and it was delicious! Home made cakes and yummy sandwiches. Will be ordering again for sure ! Thank you for making our day special ! Anna

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Annasawkins123 . 2021-06-26

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So disappointed!!A friend is Vegan she ordered the vegan breakfast The waitress then asked how would she like her eggs!!!we politely said no eggs thank you !!Two fried eggs turned up in plate!!Removed then as she was eating realised it wasnt potato cake she was eating it was hollumi cheese !!So bad and no real apology just defensive asking did we actually order vegan!!Didn’t take any money off the bill .more importantly she might be allergic etc that could of been very serious !!So disappointed

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clareeb2017 . 2021-06-25

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We had booked a table in advance as knew especially on a Sunday that it can get busy, seated to our table and given menus. 30 mins later we ordered our drinks and food, 45 mins later we were happy to see our food arrive however all wrong orders (no apology from the waitresses) she just stated that the chef read it wrong, however 1 of 4 food arrived was right so I decided to tuck in, one of the waitresses came back 10 minutes later to collect mine however was soo hungry I had to tuck in, another 45 minutes passed and the rest of our table received their meals, I had the Big breakfast with two fried eggs, bacon overdone and eggs burnt. I never write a bad review but there needs to be a change as the place has soo much potential! Sadly won’t be going back.

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Lucyy1992 . 2021-06-20

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Arrived shortly after opening on a Sunday. Seated swiftly and menus brought but it was clear from observing other tables that service was looking erratic. We all chose food and drinks but having waited a while for our order to be taken, were somewhat surprised to be told that only our drinks order was to be taken and that someone would return to take an order for food. We'd essentially finished our drinks by the time someone returned to take a food order by which time we'd decided that the ambience and poor service were not for us. A one hour visit in which it was impossible to order food!

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EssexWigglyworm . 2021-06-20

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Having read some of the previous reviews I was a little apprehensive, but with two Buy a Gift vouchers we booked a table for four. When we arrived our table was ready and we were made to feel welcome by all the staff. Service was impeccably and friendly , the food was fresh and with a good variety.

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Aw9100 . 2021-06-12

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So very disappointing not even a sandwich each Advertised as chicken and prawn sandwiches, never saw any of these, Was give 2 x 1/4 of egg, 2 x 1/4 ham and 2 x 1/4 salmon

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grahamfitzgerald . 2021-06-01

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Popped to the green on scooters this morning very nice coffee and other had a bacon sandwiches and buns and flapjacks nice service very nice

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831austenb . 2021-05-31

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Booked this through Groupon and wasn't disappointed at all. The food was fresh, a great variety and service impeccable. Both Lucy and Sophie were both attentive and would highly recommend this place. We will be back 100%, totally COVID safe also.

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lovesexy88 . 2020-10-31

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Completely ignored for some time when we came in. I had to ask for menus. Ordered a cold drink and asked for tea with the meal. The hot food was served on cold plates and no tea. They brought out the hot food and left it waiting on the side . The food was Luke warm. My friend had finished her meal, I went up and asked for tea only then to be told it’s coming!

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LynneF255 . 2020-10-12

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Went for a 50th birthday treat afternoon tea and it really didn't disappoint. The services was faultless, nothing was a problem and the food was gorgeous and extremely fresh. Definitely worth a visit - a really little treat!

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suzanneg766 . 2020-10-12

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Not worth the money you pay for what you get, no choice with the sandwiches and cakes were nothing like you see in the picture

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jeanettej807 . 2020-10-01

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We had the middle table at the front of the tea room overlooking the green which was lovely. Couldn't fault the food. Scones were yummy and so too was the Cappuccino, and I'm fussy with my Cappuccinos! Came home with some yummy biscoff white chocolate cookies that we couldn't resist as they looked so good ... and they were.Friendly service and tables were nicely spaced out so you are far from on top of each other.We'll definitely return for breakfast which looked amazing from what we saw on the table next to us.

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jh_shugsy78 . 2020-09-21

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Called into this place whilst travelling through. Covid meant that they were booking tables to ensure social distancing but they did manage to fit us in, although we had to wait until a table was cleared. The place was very busy and the acoustics were horrendous - you could not hear anything being said.We gave our orders and unfortunately the wait was long but as it was busy this was to be expected, however when mine was delivered it was wrong and I had to wait again for a replacement. The food however was good and enjoyable. The staff were a little pushed and not very interested but it must be difficult currently with all of the restrictions and having to serve everything. They were pleasant though when engaged. We then ordered cakes to take away and even those were dry and a little disappointing.

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Denise D . 2020-09-10

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Very disappointed visit. After being seated and ordering the Cream tea for 2 and a latte, scones and latte served, but no tea. On continuing waiting I had to finally ask for it. On almost finishing our food a waitress attended our table saying we need this table in 10 mins. At no time had we been told there was a time limit, considering we had only been there approx 30 mins. We will not be returning.

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JCollins64 . 2020-09-09

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Just back from a lovely afternoon at the village tea rooms. Such a friendly atmosphere very attentive staff and fresh yummy sandwiches and cakes. The home made scones are to die for. Thanks to Nina who made us a banana milkshake (not on the menu) which was first class! Will be coming back for sure and cannot recommend this place enough!

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joannehL7684PA . 2020-08-29

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I would not recommend this place. Arrived at 2.30pm for our friends Birthday celebration. Very slow service, table not cleared. We did the clearing. Plenty of staff about, doing what i have no idea. Also had to go and get the milk and sugar. We were meant to be having the Prosecco afternoon tea. At 4.00 we were asked if we would like one or 2 bottles, we said just 1 please. The chap came back and said that they are closing and would we like to take it with us. What? We spoke to the manager and she said that they only allow 2 hours for each booking and they are closing. We could stay and drink it while they were cleaning if we wanted. Lovely, trying to enjoy a drink with my friends with the hoover going in the background, plus under pressure to finish quickly. This 2 hour time allowance was not once mentioned at the time of booking or while we were there. We would have booked the table earlier if we had been made aware at the time of booking. If we had been told of this we would have asked for the prosecco earlier. I for one will not be going back and will not recommend this place to any of my friends. Also vastly over priced for what you get. My advice go somewhere else.

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susan b . 2020-08-15

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Recently l had a lovely lunch here, followed by a delicious piece of cake. The food was excellent and the staff were friendly.

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mowden . 2020-07-29

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Visited today post lockdown and was looking forward to a nice lunch. We didn't have time to view the full menu before they tried to take our order for the second time so felt a little rushed. I enjoyed my tuna sandwich but my friends bacon was quite fatty so she didn't eat much of hers unfortunately, but we were looking forward to getting some sweet treats to fill the gap after anyway.... Our plates weren't cleared from the table and it started to get busier so felt a little forgotten in the corner. We were unable to get their attention so went up to the till to pay and order cake to take away. We were asked to go back to our table which was actually being wiped down for the next person so we were unable to sit there, so we was waiting by the counter and had to keep moving out the way of other customers trying to get to the toilet and coming in to eat. We felt extremely awkward and it was just disappointing that the staff didn't seem bothered. Was abit of a shame as I know this can be a nice place, may need more staff on the floor to serve?

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LauraR08 . 2020-07-27

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Pre the Covid-19 escalation we visited around 2:30 on a weekday. The toasted club sandwich was excellent as was the service

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Captainnajork160 . 2020-03-22

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Ordered a tea and an apple juice for me and my girlfriend which came quickly, but unfortunately they completely ignored us and we made it very clear that we wanted to order more food and the waiter said she was coming back but never came back. We constantly making eye contact with the ladies and even with the chef until some nice, different girl came over and asked if we wanted anything too eat. She was very nice and easy too talk too. The food was good but the service need alot more work.

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K1919191 . 2020-01-05

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A frantic time with all 12 tables occupied. Slow service but the food when it arrived was good. Friendly atmosphere and helpful waitress/

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ianhb30 . 2019-11-29

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Food tastes nice but found portion size to be a little small. Good choice of drinks and cakes. Cake was fresh. Staff seemed a little inexperienced. Not much space in the tea room and steps to get in so not very accessible for those with disabilities or babies. Was a little out of our way and unfortunately not special enough for us to return.

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Travellingcouple91 . 2019-11-18

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Met my family here for lunch today. We had booked a table which had duly been reserved for us. We ordered drinks and food. Our drinks came after a while with one missing which wasn’t brought until our food arrived and had to ask for it. The food was very good....hot,nicely presented and really tasty. What let our whole lunch down was the shocking service. There were 4 members of staff and only a few tables taken. Our plates were not even cleared when our cake/ice cream arrived!! We had to pile them up at the end of the table. Very young inexperienced staff with no direction whatsoever. Such a dreadful shame as this lovely tea room has such potential as the food and cakes are of a high standard. Sadly I won’t be returning as I find this level of customer service inexcusable

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Dunmow567 . 2019-10-19

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Went here on a rainy Tuesday afternoon. We waited for about 5 minutes then my husband went up to the counter where we were told a waitress would come to the table which she did almost immediately.Very quick service. Lovely cream tea and Victoria sandwich.Really enjoyed it and would return next time I'm in the area.

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shivvyd . 2019-09-24

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Really enjoyed the cream tea here. Scones were delicious. Huge mouthwatering cakes on display Really busy Saturday but service was good

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alimu23 . 2019-07-22

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Well presented, tasty and substantial full afternoon tea. Will definitely return. Nice atmosphere. Good wuality tea served. Lovely cakes and pastries.

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Jane W . 2019-07-21

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They were all super friendly and nice.Amazing smell when you walk inn as they are baking by the entrance.Small room, an idea to book a table.Free Parking 1 hour in the street.I wanted to treat myself with afternoon tea, small sandwiches, small pastries/cakes etc... The sandwiches were really nice with fresh homemade bread, unfortunately, I couldn’t have them with eggs nor shrimps as they didn’t have any more? No selection of patisseries/cakes, as it states on the menu and what also I really enjoy, but 1 big piece of cake, a bit dry and not that «chocolatey». The fresh scone was really good.The waitress recommanded ice apple and mint tea, it was delicious.

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naturelle100 . 2019-07-20

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Got there about 3 in the afternoon Saturday I thought I have a full breakfast sorry already turned the grills off also could not have cream tea you have to book 24 hours before will never go back again

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802bryannash . 2019-07-06

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The Village Tearoom has sometimes been slow to serve in the past as highlighted by old reviews, but it is much more efficient now and service is friendly and quick.

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JohnTripReview . 2019-06-26

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My friend and I first wanted to go to the little fish bar in Hatfield Heath but it doesn’t open till 11am , so we thought we would go to the Tea Room across the road.

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Ann D . 2019-06-23

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I’ve read the reviews and must agree the service is dreadful. I had to go to the counter to ask to be served despite the place being a third full and waiting 15 minutes. Shame as the place could be so much friendlier and more welcoming with little effort.

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Anna-Marie G . 2019-06-12

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Visited here with friends and family was a lovely afternoon yes good fresh sandwiches with fresh scones cream and jam. I ordered a plain one prior to our visit due to 1 not liking the fruit scones, and this was all done via emails with no problem. Nice staff and a lovely view from indoors! Would visit again

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Danicalou . 2019-06-02

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We visited this little establishment as part of my Wife’s 60th Birthday Celebrations . An excellent venue , food was good and tasty , with a good variety of Sandwiches and Cakes .

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harveyadams . 2019-05-08

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We have an Afternoon Tea voucher which we anticipate using at the Village Tea Rooms so thought we would investigate the venue beforehand.

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cobdeng . 2019-05-07

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Cycled from Harlow to the heath lovely sunny day, got there for 10am just as they opened, wanted to sit outside but, tables were taken so, they brought tea toast and jam to the bus stop bench. Wonderful! Staff were great.

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GKLtd . 2019-04-22

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It was between late morning and lunch time when my husband and I popped into this tea rooms for the first time all we can say is that the staff were extremely friendly the service was brilliant and to top it off the food was fantastic will be definitely coming back to the village tea rooms on a much regular basics

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hayleywalford . 2019-04-06

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Arrived to a reasonably empty room, waited to be seated like we didn’t exist, ordered food after 15mins, food came out not how we requested (no mushrooms) had to be sent back a further 2 times. Was then shouted at by a lady called holly. Who didn’t understand that No Mushrooms didn’t mean scrap them off and leave the mushroom juices all over the bread. wouldn’t visit again.

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cha1588 . 2019-03-30

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This was a mid week lunch stop after a country cycle ride and a perfect place to relax and reload calories. Staff were friendly and service was quick once we’d engaged in a bit of chat as in the past I have been left waiting a little too long for service where we just sat down on a Sunday. I had a toasted Brie, bacon and cranberry sandwich which was delicious and well presented washed down with a tea followed by carrot cake. I was left feeling very contented. Price for the above was about £13 ex tip.

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Captainnajork160 . 2019-03-25

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It was getting late in the afternoon and we just wanted a tea and coffee. Could not give a true opinion as there was only one other person in the tearoom. Looking at the menu on the wall there were a couple of hot lunches available.The room was a fair size and had a good view of the Green. I imagine it gets rather busy on a sunny day for light snacks and cakes with visitor having a day on the Green.

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Harry M . 2019-02-21

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We had a gift voucher which couldn’t be used anymore local to us so ventured to Hatfield Heath. Beautiful area - wild deer roaming so lovely. Staff were excellent and we were seated and served promptly. Sandwiches were really good and bread soft and fresh. Scones were awesome as were the cakes, you could tell they were home made. Will definitely be back even though not local to us.

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wendyhilary . 2018-11-14

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Was given afternoon tea as a gift. We were given a friendly greeting on entering the tea room, waitress was smiling and friendly and showed us to our reserved table in the window. Order for tea was taken and delivered promptly, proved to be a full tasting and enjoyable tea. The sandwiches , scones and cakes were delivered soon after. Sandwiches were well filled and tasty, scones were the best I have had in a very long time.

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pattyboo2016 . 2018-11-13

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