The best restaurants serving African food in Bridge Nottingham East Midlands

I am writing this review to express my disappointment with the service I received today at your establishment. At approximately 13:45, I visited your cafe with the intention of purchasing a bag of coffee using a QR code from the app, which entitled me to a complimentary purchase. However, upon presenting the QR code to the employee, a woman with curly hair and glasses, I was met with a rude and dismissive attitude. She looked me up and down as if I had said something outrageous and pointed me towards the coffee bags without any assistance. Furthermore, when I inquired about the available blends of coffee, her response was curt and unhelpful, merely instructing me to "just look." Additionally, when I attempted to explain that the QR code had an expiry date of today, April 24th, 2024, she rudely dismissed my explanation and insisted that it was expired without further consideration. The dismissive attitude and lack of professionalism displayed by your employee left me feeling spoken down upon and insulted. As a customer, I expect to be treated with respect and courtesy, regardless of the circumstances. Unfortunately, this was not the case during my visit today. I understand that mistakes can happen, but I believe it is essential to address and rectify instances of poor customer service promptly. I sincerely hope that you will take this complaint seriously and address the behaviour of your employee to ensure that other customers do not have to endure similar experiences in the future.

The food was cooked as requested and the staff was attentive and polite. They made my experience here in Nottingham welcoming! I would defo come back as I had a nice dinner after work :-)