Zizzi - Winchester in Winchester

We went for a birthday meal and had service that went above and beyond. Sabina was amazing catering for our dietary requirements and really made our day - thank you so much! Food was delicious too and atmosphere was lovely!

Very busy Saturday but great service, loved the winter caprese and main course.Friends really enjoyed thier dishes as well.

Lovely food and a lively atmosphere. A shout out for Carly our waitress who was superb. It was really busy and she was so friendly, polite and positive to everyone. Thank you.

this truly was one of the worst experiences in a restaurant , eventually seated, no drinks offered had to go and ask for a waitress to take an order, order was taken still never showed up 45 mins later gave up....

Staff we really accommodating as we were very late due to stand-still traffic on the motorway. Annisa (Anne-Isabelle) was amazing with us - so patient and friendly, went above and beyond to find us a table we wanted, give us menu recommendations when we weren’t sure. Helped us with a receipt issue to enable us to use the vouchers we had. Really chatty and friendly and made the experience for us! Thank you 🤍🤍

Late lunch on a very cold day in Winchester. So silly cold today that they had radiators to help customers. Asked for one to be moved closer... no problem! Anyway, as usual the food was excellent, the service nicely attentive, and the food... excellent! Friendly staff, and in the cold they were dressed in some nicely warm clothing. Honestly though, a nice place for a relaxed pizza and a couple of glasses of wine. Highly recommended!

We had a red letter day voucher. Food was as we would expect from a chain restaurant. Restaurant was cold as many heaters were place around. Service ok. Very fast passed! Wine ok. Look online for discount vouchers

Waited ages for a table even though we’d booked and then I received the wrong order which I was then charged extra for

Me and my friend came here for dinner as we have been here before and it’s been great, however this evening the manager greeted us with no greeting, no smile and said nothing when we asked for a table My friends pizza was soggy and did not taste nice at all. We waited half an hour after asking for our receipt to pay, will not be returning.

Visited yesterday for an early dinner. We'd visited numerous times previously (though not for some months) and everything was fine. but things seem to have gone downhill since then. We were welcomed by a gruff, disinterested staff member and shown to a table. After a long wait for a drinks order to be taken, we then had another long wait before anything arrived: in the fact the drinks took so long that they eventually came sometime after the food. The strange thing was that there seemed to be quite a few staff dashing about, but everything continued to move very slowly. Service continued to be poor, e.g we were asked if we would like grated parmesan pepper, etc and said 'yes please' but nothing ever appeared. We were asked if we would like to see dessert menus, said 'yes please' but nothing appeared so we borrowed a menu from another table. Food was pretty good (though smallish portions). It's a great venue in a lovely old building, but something - presumably hands-on branch management - seems to be going wrong at the moment.

We booked a table at a very busy time with the run up to Xmas . I thought as I sat down this could take while but complete opposite the service was brilliant and our meals were cooked to perfection one of the best lasagnas I’ve tasted with lovely garlic bread on the side .

We booked Zizzi in Winchester for a table of 6 as we were visiting the Market. One of our party pulled out so 5 of us went. We explained this to the lady who we first saw upon arrival, she disappeared and came back, took us through and proceeded to put 5 people on a table for 4. My husband was awkwardly squeezed onto the end. I pointed out that there wouldn’t be enough room for all our plates during the meal and asked to be moved. She proceeded to tell me that they are trying to squeeze as many people in as they can. I said I wasn’t happy with this and again asked to be moved to the laid 6 person table next to us or at least a 5 person table. She came back with ? the Manager who said, begrudgingly, he’d move us to the table for 6, and he reiterated they’re trying to squeeze in as many as they can. He had no understanding of the fact that his staff would not be able to get all the plates and glasses for 5 customers on a table for 4 !, and, frankly, didn’t seem to care. The first waitress who came over to sort out our drinks was lovely, sadly I didn’t get her name but she was very polite, helpful and friendly. She also took our food order and brought part of our starters out. The Manager brought some starters out, rushing so much that as he came down the stairs one of the rolls flew off the plate and landed by another customer - he was oblivious to this - luckily our original waitress saw it and got another roll sorted. When our mains came out our point was proven - no way would the poor waitresses have got our 8 plates of food and 5 glasses on a 4 person table! I ordered another drink via a different waitress who served our mains, this never arrived, so we had to make sure we weren’t charged for it at the end. The food itself was very well presented and tasted very good, no complaints there at all. My opinion is that Management need to worry less about squeezing people in and worry more about the customers they can get in properly. I, personally, would not advise going here because if I’m spending my hard earned money I expect the Management Team to actually care about the customers. The only thing that saved them today was our first waitress who was fantastic. Management need to care more for their stressed out waiters and waitresses who were taking the brunt of complaints- we were not the only ones with issues today. Too many people being squeezed in without having booked first causing the waiting staff to be stressed and rushed off their feet. As we were getting ready to leave they came to clear the table before we’d even got our coats on. Not a good experience.

Poor service, slow and careless. We went there for dinner whilst visiting the Christmas markets. As we walked in we were seated quick which was nice, but then seemingly forgotten about as we never saw that particular waiter again and didn’t get the chance to order a drink with him. 15 minutes went by and someone finally came over and asked if we’re ready to order food and we asked to order a drink first. We ordered our drinks and then waited another 15 minutes for them to arrive, in the meantime the waiter came back to take our food order. When the drinks arrived they were fine but they took way too long to arrive, and my beer glass was dirty but I just drank out the bottle. The starters arrived and mine was very nice, great food, except my partner was given the wrong starter instead of what she ordered. They corrected it but she only got to start eating when I’d finished my starter, or it would have gone cold. They seemed to forget about us again, never once came over to ask if everything was okay, and never gave us any cutlery either so we had to go find some ourselves from another table. It’s at that point you start to realise the service is slow and not good, and it’s not going to be a good experience. After we had both finished, no waiter came over to us to clear our table, ask how it was etc, nothing. Around 15 minutes after that our mains arrive still with dirty plates on our table, so they had to awkwardly put our food down and pick up the plates. Then even the table next to us spoke to us and said how they had been waiting ages for their food, and it was just such slow service since they’d arrived. They weren’t having a good time either. The mains were great, good food and tasty which was a relief to know that at least the chefs cared about their jobs as the waiters didn’t. Again not one person came back to check if our meal was okay or we needed anything. We were never again offered any more drinks apart from the start where we asked to order them. You couldn’t feel less welcome if you tried. 20 minutes had gone by and no one had cleared our plates still, it was just awful and so slow. It got to a point where I was trying to wave to the waiters to come over and that failed so I had to go up to one and ask them to clear our table and if we can have our desserts yet. Then she came over and took our plates away (after we literally had to ask her). Again didn’t ask at all how the food was, or if we needed any other drinks, despite our glasses being empty. Our desserts came and they were nice again, except my partners had a hair in it. So that was ruined. The whole experience which could have been lovely was just made awful by slow service and waiters/waitresses who don’t care about their jobs or customers and make no effort for the most simple customer service skills. The table next to us then were trying to pay their bill and found they had 2 extra random drinks on their bill which they hadn’t ordered and it seemed difficult for them to explain to the staff they they didn’t order those drinks and didn’t want to pay for them. Again, no one bothered to come over and ask how our desserts were, if everything was okay, if we would like a drink etc, you can just tell they couldn’t care less about you and were more interested in chatting to each other. Trying to get their attention was impossible. We sat there for 15 minutes after finishing our desserts with no attention or service from them, and so we just wanted to pay and leave. But again it was impossible to get the attention of the waitresses. So we started putting on our coats and getting ready etc to give them a hint, and then finally a girl came over and just said ‘have you paid yet?’ With not a care in the world that we STILL had dirty plates on the table not cleared etc. we quickly paid, said no to adding a tip which they clearly didn’t deserve, and left. It just puts a bad taste in your mouth. We picked Zizzi as we like it where we live, yet we’re completely let down by the staff who couldn’t care less about customers or serving and have no customer service skills whatsoever, and can’t be bothered to do the bare minimum to make people feel welcome and make them enjoy their time. An evening which was supposed to be so nice was just ruined by going to this restaurant, and had I seen the other reviews before hand I never would have gone to. Such a shame, just disappointing and won’t ever be going back or recommending.

Two of the dishes were very poor, little on no sauce with the carbanara and the beef in red wine sauce dish. Carbanara pasta was chewy as well. Definitely well below their usual standards.

We visited Winchester for the day to celebrate a birthday and decided to eat at Zizzi. Yes, we didn't book as it was a spontaneous visit, but the person with the tablet took a very UNFRIENDLY approach not just to us but to other customers who actually had booked. It wasn't too busy on that day, and after some time told us to sit at a table and finish in 1 hour. She urged us in a very impolite way and I kept feeling her presence at around 45 minutes, by the time we were very nearly finished our meal. She sat us down at a VERY COLD AREA (probably the coldest part very close to the door) right in front of the desk. They charged me an EXTRA £4 as tips which is absolutely ridiculous, and there was NO THANK YOU FROM ANYONE at all. Food was also very overpriced, and we were billed even more anyway! Toilets were VERY FILTHY with only 1 working! And that toilet has run out of paper.. Food quality has also GONE DOWN A LOT. We were quite disappointed after our bland lasagne and our plain margherita pizza costing a ridiculous £14. This is very sad as Zizzi used to have much nicer food and had a friendly atmosphere but that is GONE. There was one nice waitress who took our order but that was it. Overall the experience was very disappointing, would not recommend Zizzi in Winchester, especially on special occasions.

I went to Zizzi in Winchester for a wedding anniversary lunch with my husband. It was such a disappointment for the following reasons: Seated in the coldest part of the restaurant under an air conditioning unit in November and we had to keep our coats...

Very tired looking venue. Food we ordered not available after our cocktails and starter!! Had to change our choice from Pork to another dish. Had the Chicken Milanese. Do not recommend. Flavourless chewy piece of chicken. Italian potatoes very greasy with hardly any flavour. Toilets...

Restaurant was not busy but we had to wait ages for a waiter to take our order. Pizza was barely warm when it came and the wrong chips arrived. Waiter was miserable. Toilets left a lot to be desired. All in all the place looked...

We had been here before, a few years ago, and loved a couple of dishes they did. Unfortunately, the chicken dish I was looking forward to was no longer on the menu, and nothing similar even. The inside isn’t very appealing, uncomfortable chairs, lots of...

We have visited numerous branches before and found them all to be great - this is a clear exception. Despite pre-booking a table we, along with many other customers, had to wait. There was no one on the front desk and so the customers were...

The quality of the sharing board (Grande Antipasti) was disappointing. Lots of tomatoes and olives but very little of the meats and mozzarella. It was tasty but not good value for money at nearly £18. The service went badly downhill when a table of 12...

Ambiance was pleasant on arrival. Smiling staff everywhere. Very fast service on our food after exactly the right amount of time to study the menus. Good food and could not fault anything about our experience. This is how it’s done .

We had dinner date in Winchester zizzi, we were there at 7.30 pm the staff welcomed us saying sorry we are closing today at 10 pm 😐. OK, I agree it's there responsibility to inform the customer about closing, however we just stepped into the...

waited a very long time yo be served. wrer seated by an open storage door full of boxes. not a bery pleasant experience

The restaurant is in a great situation in Winchester and easy to get to from all the carparks. We are always made to feel very welcome on arrival and Izzy is great in looking after us. The restaurant is very spacious and we never feel...

Best Spagbog lve ever had Service was brilliant Good value for money Lots of atmosphere Would recommend anyday

I had a great experience at this restaurant today, visited with my autistic daughter and mum, it was very busy and noisy where we were seated and my daughter was starting to have a meltdown, I asked the staff if we could possible move to...

Booked a table for my husband and I as we were visiting Winchester. We were greeted and sat to our table. Unfortunately we were sat waiting 15 minutes and nobody had taken our drinks order. So we left without an apology.

Firstly I would like to say I have visited this restaurant in the past and not had the same experience however I will not be returning. Prebooked table was not set up with cutlery. We asked for water to come with our other drinks we...

We visited as a family of 7; 4 adults and 3 children. Food wise, it was really lovely. In fact, the puddings were absolutely amazing - especially the melt in the middle chocolate pudding. However, staffing wise they are very clearly understaffed and this is...

En nuestra visita turística a Winchester convencí a mi amiga a ir a esta cadena de comida italiana, pues con...

Admittedly we didn’t read any reviews before booking, as we’d been to plenty of branches of Zizzi before so we didn’t think anything of it. But this branch seemed to be very understaffed. All the staff were in a massive hurry, and one guy was...

Great restaurant, very good service and more than anything, the vegan pizza and the tiramisu, were delicious! I highly recommend this place.

After deciding to go for an evening meal we thought Zizzi’s would be the place to go…but boy were we wrong. After waiting over 5 minutes we started to get irritated that no staff members came up to us, we got to 10 minutes without...

Arrived for our pre booked table but waited for nearly 20 mins and still nobody to talk to. Lots of empty tables but full of dirty plates etc after finally getting a table we were left for another 40 mins no staff to take order...

Very disappointing. Myself and friend ordered rainbow lasagne which was stone cold in the middle. They were removed and 25 mins later the waitress apologised about the delay as they were making “more from scratch”. She then proceeded to tell us the reason they were...

Have had great food & service here in past years, when meeting up with a friend. We always choose to eat here. However the main course salad I had today (forget the name, the Zucca one with butternut squash & feta cheese..) was very disappointing...

They only except card and don’t take any cash. We won’t be going again but will spend our cash at another restaurant.

Maybe it was because it was a Sunday evening, but the restaurant was dark, freezing cold and filthy. My husband had to take his third choice as his preferred entrees (one the daily special) were not available. We wanted to order coffee but the coffee...

5 stars, we had a lovely time for my partners dads birthday! The staff were so friendly and had a laugh with us! We had Prosecco on and dessert on the house for his birthday! So kind and nothing was bother for them! Lizzie and...

Have been a couple of times but we've always loved going for food there, Izzie and Connor are both phenomenal people with great personalities and always up for a laugh, but still getting everything out to you in a timely manner! Highly highly recommend going...

Have been a fan of Zizzis for years and often visit with the friends I was with on this occasion. We were all so surprised and disappointed at the poor experience we had. Drinks took ages to come and, when they did, they were wrong....

The restaurant was fully booked all night and very busy but there didn’t seem to be enough staff on hand to wait at tables. The poor waiters/waitresses were constantly rushing around. We had to wait 15-20 mins each time we wanted to speak to a...

We enjoyed a lunch here on Mother’s Day and it was a very, very busy service. The staff coped as well as they could but were clearly understaffed and overbooked. This caused delays in seating, ordering and food coming out together. The staff were apologetic...

We ventured into Winchester for a day out only to find Zizzi which ibwish we didn't the restaurant was empty and not surprised with the cold welcome from a man who could at least smiled but ushered us away to stand and wait nr the...

Zizzi is one of my favourite restaurants in Britain and where ever we go, we try to find Zizzi. In the old Jacob & Johnson print shop dates from 17 century. The food was great as always and we enjoyed. It was very busy.

I was very disappointed on my last visit. The service was very slow. They didn't have any of the main desserts and it was my sons birthday, he was very disappointed that he couldn't have the salted chocolate brownie or the fudge cake. The toilets...

We went to the Winchester Zizzi, the food was delicious and our waitress, Tabby, was great! Very attentive and provided exceptional service.

Drink orders wrong no free pasta crisps some food amazing some lacking the zizzi flavours. Waitress lovely. Toilets dirty and soaking wet. A big let down for other amazing zizzi restaurants

Arrived for pre-cooked table. Waited about 5 minutes to be shown to table. Very quiet but still took about 20 minutes to take order and drinks. Starter came after about 20 minutes then the drinks shortly after. Finished starter then about another 30 minutes for...

The staff were polite and friendly and very accommodating, however, it was severely understaffed and freezing. We were not told about broken heating until we heard the waiter tell another family and we had been seated by the side door, middle floor (seating plan below...

Upon arrival to the restaurant we could already see it was extremely busy, turning away customers who had not booked. Luckily we had a booking at 6pm We had to wait in a long queue until being seated at 6.30. Service was very poor and...

Staff are very friendly and the food was ok (salad leaves in my dish were brown). The cleanliness of the restaurant needs improving, the toilets are filthy, floors are muddy, and you can see all when looking into the kitchen area (kitchen staff wiping face...

We booked for 2.30pm but it was still busy . Service was quick and our server was lovely not feeling he was rushing us as I have food allergies that needed checking. Food was hot and tasty drinks good and the place had a nice...

I loved the food, and the servers were friendly and helpful and there are quie a lot of other choices vegetarian as well as non-pasta or pizza. (Not biased at all XD)

We visited as a family with a toddler that was hungry. It took over 15 minutes for someone to take out order in that time little one was screaming.(not Zizzi fault but the delay had an impact!) We eventually ordered food which came fairly quickly...

Saturday evening visit and not busy. Starter of Calamari was ok but coating was not crispy. Pork belly main was very tasty and a large portion, but the crackling pieces on the pork were inedible, like pieces of leather and did not crunch. Desert was...

Went for my girlfriends birthday and everyone said how great the service and food was. Dan looked after us so well, going above and beyond to ensure all there were happy. Connor was extremely welcoming upon our arrival and helped getting us settled and introducing...

We've had some really nice food and service at Winchester's Zizzi. I would like to give a shout out to Rhi, who really went above and beyond what was expected. 5 star service from her, really really friendly and so approachable!

Sad to say the service was so bad on the 4th aug 2022. No drinks offered before we ordered no water offered . Waitress came back for our order drinks not arrived they were sat up on the bar. Food was lovely however another drink...

Sadly our food arrived cold. We were promised a fresh pizza and reheat to pasta.however pizza was just reheated which meant it was hard and burnt .No offer of reduction in Bill and told kitchen refused make fresh pizza as busy !

Snelle, vriendelijke bediening. Het eten was goed. Niets om over te klagen. De bediening is heel vriendelijk en draagt allerlei...

Delicious food. Good portion sizes. Great service too. Helpful friendly staff, who asked immediately if anyone had allergies and directed us to the full allergy information QR code on the menu. Lovely atmosphere and decor, spacious seating. Would definitely recommend.

Came in for a catch up with a friend. Zizzi’s have seemed to turn their service & standard around! Our waitress was lovely and her service was fabulous! We ordered lots of food & couldn’t complain with the price at the end for all that...

We visited on a Friday night and although the service was good the food and the cocktails were horrendous. I told two different members of staff about how vile the cocktail was and they just laughed, one even agreed with me. We were still charged...

Absolutely the worst meal out Ive ever had. The Pasta portions were not only tiny in size and would not have even satisfied my 8yr old son appetite, but they were absolutely bland and tasteless. The spaghetti bolognaise must have had the minimum amount of...

Having been to zizzi a few times now I felt I had to leave a review to highlight a couple of annoying things! Food is always amazing but service is not so great. 3 times we have been now and so far not succeeded in...

Amazing staff,amazing food !!shout out to Connor who made our first zizzi experience amazing and welcoming 🥰

Tasty meal, great staff but my chicken pasta I'm pretty sure was reconstituted chicken with every piece a suspicious shape, exactly the same in texture and relative lack of taste. Very annoying!

we were served by Conor who was a delight!! if i’d had cash i would’ve tipped him, he was incredibly charismatic and i will be coming back to Zizzi’s solely because of him!! please give him a raise!! also dinner was lovely, very fast service...

Ordered a Pizza online delivered this evening was BURNT. Guys no excuse at all sending out burnt food.

Came in with a friend on a very quiet Thursday. We waited at the door for 10 minutes and we’re completely ignored by staff the entire time! We thought oh shall we just go somewhere else they probably busy but waited it out instead. The...

Pre pandemic Zizzi was our go to restaurant for vegan or gluten free options, however now they aren’t overly concerned on providing an eclectic menu, with no gluten free pizzas any more and only 2 vegetarian gluten free pasta dishes, we were left pretty disappointed....

Very pleasant evening. Service good. Food tasty and hot. Table got a bit crowded with food and drinks for 4, but staff on hand with more napkins, cutlery etc as soon as it was needed. Outstanding choc and caramel brownie pudding.

Very surprised at the recent bad reviews for this Zizis. I attended in January with family and had good service and good food. The waitress was attentive and prompt. Menu is good. Catered well for my mother in law who has multiple allergies and gave...

We arrived to be taken to a table that was so wobbly we needed to ask to be moved. 20 minutes later we had to flag down a waitress to get a drink. We had a starter and then again had to flag down a...

We normally go to ASK but tried Zizzi as work gave us some vouchers. Unfortunately there were a few issues. We visited with a two and a five year old. We ordered food and drink. Some time later a server came to the table to...

Booked a table for 12.30 for family meal out Monday before Christmas. First course served in timely manner, but then we waited and waited for main course. Eventually asked the waiter who came back and said it would be another five minutes as pizzas had...

We popped into Zizzi's for a quick bite to eat on Bank Holiday Monday. As is the case at the moment the menu was quite small but we liked the sound of the Pulled Harrisa Chicken in Sundried Tomato Sauce Pasta dish. Both my husband...

Really poor and slow service. Wrong order served and had to wait 15 minutes for bill. Starters nice but mains very disappointing.

Lunch visit. Staff very friendly and helpful. The food was hot and tasty and value for money. It is exactly as you would expect.

We came in today with 6 kids and 4 adults. Taking kids out can be quite stressful but every single member of staff was wonderful. They were so kind and patient and service was impeccable.

Lovely clean surroundings, very pleasant waitress, the food was great. Both dishes hot fresh and very tasty. I would recommend.

If I'd written this review 2 or 3 years ago, I would have given Zizzis 5 stars - it used to be a fantastic restaurant, with consistent quality food and attentive service. Over the past 18 months the standards have really slipped and I want...

The air conditioning unit at the rear of the restaurant was faulty blowing out cold air. So much so is that the diners in that section wore their coats to eat. When moving to the front of the restaurant the temperature warmed considerably. the waitress...

Having visited here before, we thought it would make an ideal lunch spot. Unfortunately, having experienced offerings from independent, and much better, Italian establishments, I can only say what a mistake we made in modern parlance. A bowl of pasta will set you back well...

Visited this restaurant in Winchester on Friday night. When I was in the toilet one of the chefs was in there at the same time and left without washing his hands. When I raised this with the management team they thought it was acceptable and...

We went here for my sons 14th Birthday. Tom has been helpful with booking in his defence. Once there had to waive and go over for staff to offer service. They stood around chatting rather than come to tables. I had King Prawn Linguini it...

Dreadful Arrived on Sunday evening to an almost empty restaurant bar a few tables and was sat at a table directly underneath a cold air vent . Requested to move to a table away from the wall in the middle of the room but was...

Really enjoyed my visit here. I had a chili king prawn linguine which was so good. Service impeccable and a lovely place to go eat with friends.

Eaten here a few times and it never disappoints, good menu choice, reasonable prices and cooked fresh each order which is always tasty. staff were attentive and polite.

We were greeted at the door, and offered a choice of seating, which was a nice touch. Drinks were served in good order - I had the house red, which is a winner in every Italian restaurant I've ever visited, and our food arrived in...

My partner and I arrived 4th Oct 2021 about 18:55 and our table was booked for 19:00. To begin with, the service was good and we received our drinks and starters in a timely manner. However it got to about 19:45 and our mains still...

The meal was horrible, the waitress forgot to order our wine. Just a nasty experience. Would never go here again.

I ordered a starter and a main. The starter came out in 4 minutes of ordering but was freezing cold when it's supposed to be hot. Then my main took 30 mins to come out - Ordered the King Prawn Linguine and this was overcooked....

Very good across the board from this restaurant. I frequently visit my local Zizzi’s but this one was a step above. Great job!

I ordered the salmon salad. It arrived later than the other dishes at the table and was barely edible. The vegetables and leaves were fine, but the salmon portion was dried up. Had it been deep friend? Or just overcooked and then left to go...

The staff were friendly and welcoming, the service was great, food was excellent, not rushed. Very reasonably priced.

Visited on Saturday evening after a long day traveling down from Manchester. The Host, I assume is the manageress was really welcoming & friendly and managed to squeeze us in at half 8. Service was prompt and not forceful on us to use the "Order...

I only ordered a single pizza but seriously it was amazing. I was staying at a friends and don’t know the area well. I’ve heard of zizzis before and happen to be a big fan of pizza so gave it a try. It was phenomenal....