Zizzi (Sheldon Square) in City of London, Westminster

This restaurant boasts a lovely location next to the canal and has recently been refurbished, but sadly, the service left much to be desired. I visited a few days ago with my son, hoping to take advantage of their half-term offer where kids eat free. A large poster outside advertised the deal, and I confirmed it with the staff upon entering. After we were seated, i had to wait for a long time for someone to actually take our order (i had to ask someone to come). The restaurant was not busy but we still waited for a long time for the order to come. They brought the appetizers but no drinks. Again i had to ask. When the mains arrived but son's pizza only had 1 topping (they forgot the peppers). I told the waitress, took the pizza and when they brought it back it was burned to the sides as they baked it again with the peppers on top this time. Food is average, not bad but not great either. When the time came to pay, they had charged me for everything (even my son's free meal). I also noticed that they charged me £4 for apple juice. When taking my son's order (5 years old) they asked him if he liked orange or apple juice and he said apple. When i refused to pay the extra charge they said that they served apple juice instead of apple squash but no one ever asked what we preferred or even informed us about this choice. They took the extra charge off the bill but still i left feeling very disappointed. It's such a nice location but the staff makes the whole experience very uninviting.

Nice restaurant! Atmospherically decorated. The food was delicious. I ate baked salmon with risotto.

Slow service at an off-peak time for food and drinks, asked 3 times for our drinks. The food was far too sweet and oily! At these prices, there are much better independent options available nearby!

I recently visited this restaurant and had pizza, garlic bread, and pasta. The pizza and garlic bread were absolutely delicious – fresh, full of flavor, and perfectly cooked. The pasta was okay, but it could’ve been better with a richer pesto sauce. What really stood out was the excellent service, especially from Ahmed, who was incredibly friendly and attentive. His positive attitude made the experience even more enjoyable. Definitely worth visiting, and I’ll be back for the pizza for sure!

Can't wait to go back- fun and creative food plating and flavors. Loved the garlic butter "candle" served with delicious pizza crust. The pasta and pizza were amazing- and for dessert the special was candy floss over panna Cotta

We had team dinner there , the staff top friendly, place nice.Food good how expected. Special thanks for the Manager who helped me for booking.

El sábado, nos reunimos para un almuerzo familiar. Éramos 12 y debido a problemas de tren tuvimos que cambiar nuestra reserva (media hora más tarde) ; sin embargo el restaurante era muy servicial. Teníamos 4 niños con nosotros (5 - 8 años) y el personal era absolutamente brillante con ellos y súper acogedor. El servicio no podía fallar. Todo el mundo disfrutaba mucho de sus comidas. No podía creer el tamaño de la comida de los niños... un evento de 3 platos. ¡Que los 4 pulieron e incluso lograron comer la delicia gratis de hilo de caramelo y un trago de chocolate caliente!

Peter looked after me and my partner with our newborn and he was absolutely lovely food was great and I love my experience every time I go Definitely recommend

Nice food and atmosphere. Sriram and all the other waitresses are always friendly and attentive that everything is good. See you soon :)

Yesterday, I went with my husband to Zizzi Paddington after the refurbishment, and the result was amazing: a warm and vibrant atmosphere. I'm glad to see a few new options for vegans on the menu, and as always, the staff working on the restaurant is amazing, a special shout out to Sriram, who is always attentive and super friendly and helpful with us! We love to have in our neighbourhood this amazing place to enjoy!

Amazing food! Peter was exceptional! Will definitely come back

To comeback for sure!! A special thanks to Natalia and her professionalism.

My sister and friend and I came yesterday for lunch and had the most amazing experience!! The staff were so friendly and the food was incredible. By far the best Zizzi’s I have ever had. As well as this, the restaurant has recently been renovated so the interior is gorgeous and the vibes were great. Would recommend!!! 😍❤️

Great portion sizes and value for money, spent £27 for 3 courses. Our waiter was Sriram who went above the normal standard when serving us.

Served with Joseph who was fantastic, great food thank you :)

Very nice and friendly waiter. Helpful staff.

Great service, the food was excellent as well. I loved the Truffle Mushroom Mafaldine..

Food is really good and comes really quickly. Service is great, manager Natalia is very good and great with the kids.

Anastasia was very attentive and the food was great

Great experience, I highly recommend the chocolate fudge cake

Thanks Natalia, great welcome and service.

Quiet evening but staff very friendly and helpful!

Natalia was great as our host today. We enjoyed the atmosphere and Natalia ensured we had everything we needed.

Anastasia was an excellent server, very friendly and helpful. Food was great and came quickly

I'm not really a fan of Zizzi's menu, but went to this one as we were out on a family day out and had Tesco vouchers. We went with 3 kids 9, 11 and 12. The service was really good. The waitress tried to talk my son out of ordering the spicy wagyu meatballs because they're so hot, apparently she'd seen people cry. They were fine. The atmosphere was nice and there were other families there too.

The waiters here were super nice to us! We had a kid who spilled his hot chocolate (naughty) and they helped us and were super understanding. James and Pyot(so so sorry for the spelling) were so kind.

How long does it take you to scoop some vanilla ice cream out for a child? 20 odd minutes is woeful

Sriram was an amazing server! Can’t wait to be back soon!

Lovely service from Natalia. Pizza was A1, kids meals were brilliant. Our second visit to a Zizzi restaurant and didn't disappoint!

Nice place for dinner. Good atmosphere, very good service from Sriram Mohanr. THANKS! I recommend!

We booked a table, and arrived a few minutes before our booking. When we arrived the restaurant looked closed, with trash bags at the counter and a closed pizza oven. They offered us food, but we felt more like intruders, and left.

Really friendly service and great food

Lovely service and a great meal. Waiters were really welcoming and helpful, they gave us some great recommendations. Thank you!

Our history Natalia was a wonderful advert for your company, she was attentive, enthusiastic and very welcoming.

Excellent pizza, 🍕 service with a smile and washed down with a lovely glass of 🍷 what’s not to like ❤️

Thank you Natalia ! All was Fine !

We were served by Anastasiia, very friendly and welcoming service.

Very relaxed and nice gentle easy listening music while you decide to order and enjoy your food.

Excellent experience! Anastasia was very warm

We’ve been served very nice and friendly by Natalia

Natalia was amazing... Helpful and attentive... Look forward to coming back after the refurb. A great cental place for a long overdue catch up with good friends 🧡

We went to Zizzi Paddington. The food was nice, worth the price and the waitress, Natalia was sweet and friendly! We had a lovely time at Zizzi.

Thanks Natalia for the great hosting us!

Very good food, quick and friendly service from Natalia. Would definitely recommend

Lidia and Natalia could not have done more to ensure our experience was exceptional. Food high quality and delicious

Anastasia was a great host, very friendly and understanding when the other member of my party was running late!

Anastasia was such a great server! Food was amazing, definitely going back!

Very good service from Anastasia, good food, nice spot next to canal

As always, great food. Server, Anastasia was very pleasant and helpful.

Lidia and Anastasia provided excellent friendly and prompt service throughout my visit, from the moment I walked in off the street to the time I left. They checked my satisfaction with each course, and came across as patient, personable and happy to help. Each course looked well presented, tasted fresh, warm and filling. This gave the impression that the chefs and kitchen staff care about their work. It was a quiet Wednesday night towards the end of a cold January when I visited (on my birthday in fact). So I can't quite give 5 / 5 for atmosphere, but I imagine that the atmosphere is that much better at busier times.

Excellent food. Excellent service from Amily

The pizza was really nice, as well as the calamari

The restaurant locates in a nice view near water.But it is such a waste that the staffs are not interested in their jobs and the food is awful. I was hungry after a long trip when I went to this restaurant. However, I was busy with my job mails and forgot to ask for my order. So, I did not get my pasta after 20min or so and they seemed forgot to take it out from the kitchen or totally forgot my order.Anyway,I got my order after 3-4min after asking for it . One poor guy who ordered before me didn’t ask them and he got his food a lot later than me and it turned out wrong item. He seemed very upset inside but said it’s ok to the staff girl. My pasta is really normal (actually below average for your home made casual one) with 5-6 small tasteless prawns. The staffs there really need a training for customer service and catering.

Excellent service and very good quality of food. Unbeatable.

What a lovely restaurant!! I work near here sporadically but didn’t realise Zizzi’s was here. Such a nice place to come for the food, ambiance and staff are just amazing. Couldn’t ask for better. Highly recommended.

Super gluten free pizza, very nice waiter. I will definitely come back here for a gluten free meal.

Great place with extraordinary customer service, specially manager Amili was was very friendly. Great food as well.

It was a good experience. All the staffs are very friendly, especially Amily

Nice restaurant the food is delicious the workers there are nice and very welcoming been there a few times 👍🏻, one of the workers named emily she’s the best

Excellent place to eat ITALIAN and HIGHLY QUALIFIED STAFF STARTING FROM SIGN.AMILY prepared for every need...I recommend the location

Lydia at the restaurant was really helpful and attentive. Thank you so much.

Lovely and welcoming team. Beautiful restaurant.

I recently visited this restaurant and had a wonderful experience. The atmosphere was welcoming, with a cozy interior design and soft background music that made it easy to relax. The staff were attentive and friendly, guiding me through the offerings and suggesting excellent drink pairings.

Very satisfied with service! Thank you waiter Anastasiia

Our waitress was fab. Food great. Lively location ⚓️🚤

Everything was great. We were not sure what to get, but Anastasia suggested us some amazing options🥰

Very good service, very friendly waitress Anastasiia, very satisfied!!!

Lydia is an amazing waitress and the food was great

Pleasant place with lovely staff!

Italian food chain spread across London. My friend and I went because we read that there were gluten-free options. To my surprise, they also have a menu where you can choose between two or 3 dishes depending on the price (quite cheap for London). The waiter, seeing that on the cheapest menu there was only one gluten-free option in the starter, let me choose a different one that had gluten-free options! Very friendly, quick to serve you, great food and very calm atmosphere. We ordered gluten-free calamari, gluten-free pasta carbonara with chorizo ​​and chicken and pesto pizzas and another pepperoni pizza. We liked it so much that we repeated the next day. A great success for celiacs!!

The food was really great. Our group had a variety of pizza, risotto and pasta. The starters were tasty and made me wanting more. Good service and a great location. Very relaxing before going to see a show.

Our favorite Zizzis. 5 days in London and we even visited it twice :)

Honestly ? The pizza was terrible and the service was terrible! Super long and not at all professional!! I strongly advise against it.

Excelente pizza, auténtica corteza delgada de estilo napolitano. El maravilloso servicio también es amable y servicial, también para llevar - lejos! ¡Gracias!

Great restaurant zizi good tasting food

Excellent food and very knowledgeable staff, kind and attentive to all customer needs, special thanks to Oliwia and Sriram for their hospitality and competence.

We had to come back, special request by my kids! The pizzas, to all the vegan options… great food and service. Special shout out to Sriram and Olivia! Should be given higher ratings!

Super easy menu and a fun place off the canal for lunch

We had dinner there tonight because of the different options they offer on the menu. The pizza was good, although for our taste it could use a little more cheese. Speaking of the risotto, it was excellent, with a great combination of pesto that made it unique.

I had an amazing experience at Zizzi! The food was absolutely delicious – every dish was bursting with flavor and beautifully presented. What made the visit even more special was the outstanding service provided by Amily. She was incredibly helpful, kind, and genuinely friendly. Her warm smile and positive attitude created such a welcoming atmosphere. If you're looking for a place with great food and exceptional service, Zizzi is the spot to go! Highly recommend!

The bread used to be delicious with different balsamic onions - now they've changed to sloppy mince onion pasta, chef over applied & was tight with cheese...we struggled to see where he placed the cheese - disappointing indeed 👎🏽

For renowned pizza place disappointed! Pizza was soggy ,Brucetta was covered in almost 25 pieces of half tomatoes!

Added a tip without telling me of £10 didn't notice until home

Lovely warm welcome, tasty food and drink and lovely area.

Fabulous service and original menu

Low quality of food, no beer choice and not beer stored in the fridge, Team understaffed and slow

Great place with a diverse Italian menu something for all tastes, is a great stop for those travelling before boarding a train back home. Thank you to our server Katalin.

Delicious food and top of the bill service. Cosy place to sit, not crowdy, fast service, dilicious food, staff very friendly

Food was very good and great host Katalia

Good food was really yummy. Had lovely and great serve from Katalia not a bad word to say about her. Lovely restaurant with nice decor and good location. Not much atmosphere cause it was at 4pm so not very busy but that was good as well.

Very nice atmosphere, warm welcome. The menu offers a lot of choice. The salted caramel brownie is killer

Thanks Sriram for his nice service in zizzi.

Thanks SRIRAM for his service and kindness. We enjoyed our time in zizzi

I recently had the pleasure of dining at Zizzi - Paddington Central, and it was a delightful experience from start to finish. The restaurant is situated in a lively, scenic location, offering lovely views of the canal and a perfect ambiance for a relaxed meal. The atmosphere was warm and inviting, with a modern yet cozy decor that made me feel at ease immediately. Upon entering, we were greeted by friendly staff who promptly showed us to our table. The service throughout the evening was attentive without being intrusive, with the team ensuring that we were comfortable and had everything we needed. The menu offers a wide selection of Italian dishes, from classic pizzas and pastas to more innovative dishes that reflect a modern twist on traditional cuisine. I opted for the Rustica Piccante pizza, which was generously topped with spicy sausage, pepperoni, and fresh chillies, delivering the perfect balance of heat and flavor. My companion chose the Casareccia Pollo Piccante pasta, which was rich, creamy, and bursting with flavor, perfectly cooked with a great balance of spice and texture. Both dishes were beautifully presented and tasted delicious. The drinks menu was equally impressive, offering a range of wines, cocktails, and non-alcoholic options. We chose a refreshing bottle of Italian white wine that paired wonderfully with our meal. To finish, we shared a Tiramisu, which was light, creamy, and the ideal way to end our meal. Overall, the experience at Zizzi - Paddington Central was fantastic. The combination of excellent food, attentive service, and a great location makes this restaurant a perfect spot for a casual lunch or a special evening out. Highly recommended!

It’s a very pleasant place with good food, I recommend. Pleasant servers who are attentive to allergies.

Katalia recommended the pudding - great choice!

Katalin was great - lovely service!

Este lugar estaba bien para una cena ligera. El servicio era un poco lento, pero amable. La comida que tuvimos estaba bien, nada especial y el precio no era tan malo. Esta cadena es un buen lugar para entrar si necesitas un bocado bastante estándar para comer.

Delicious food, excellent service (thank you Kataliu!) and atmosphere. We’ll definitely be coming again!

Came here after a 5 star review when it opened, then after Covid and it had declined a lot!!! Qudus to the team now for being attentive, efficient and friendly. October 2024. A special mention to Katalin, absolutely fantastic server. She gave service which is very rare these days! 5*****