Zizzi - Sevenoaks in Sevenoaks

Kate was a horrible waitress who gave us attitude the whole night. It’s a shame there are people like this in the world, and frankly, Zizzi, It’s embarrassing that you even hired someone like her in the first place. Everything else was superb.

We enjoyed a splendid evening, and meal, at Zizzi recently. The two members of staff (Sorry I don't have your names, gents.) were really helpful and efficient, the restaurant is very well set-out with plenty of space generally, and also between tables. Good atmosphere, the usual extensive menu selection for food and drink, and decently priced. All boxes ticked. What's not to like? (Enough cliches?) Thank you.

We went for a meal prior to visiting the local theatre, The Stag, and the restaurant is very close to the theatre. Our waiter was very pleasant and helpful and the food and service were very good.

We went with some reservations. But we neednt had worried. Great service, lovely food and very good value for money. Really friendly waiter who went the extra mile.

The manager with the glass, he’s very helpful. Thank you for your service

Fantastic night with great people. The service was unbelievable

Amazing experience I had at the Zizzi in Sevenoaks. The whole team was friendly and food were amazing to. Specially, my kids love those pizzas.

Fantastic service from our waitress. Shame I didn't get her name. Food was good but over the years have noticed it the quality has dropped due to cost of living etc. It is also very expensive for a meal out now as a family of 4 but can say that about anywhere.

Such a great meal at Zizzi. Had a really warm welcome from Keagan who was friendly, knowledgeable and able to help us with our questions. We got a dessert that Keagan recommended and that was delicious. We will be back!

Great staff gave us free ice cream. Really good. Went with friends and had a really fun time. Music was really good and good quality is really good

Really nice staff, had a lot of fun, amazing food.:)

Proper food and proper stuff. GG zizzi

Godly food, served it in 10 minutes, I see why the craze is bussin. We got free ice cream and the waiters are really nice.

The whole band came in, Emily was amazing to us. Food was incredible and service was efficient

I come here everyday week, never lets me down 🧡

my favourite place since my childhood.

This place is the one with wooden oven. Pizza taste amazing

Great vibe, great food. Always the fav place to come.

Great food, great staff and great environment. Highly recommended

I went to Zizzi for lunch good service and great food would come again

Fab lunch today! Highly recommend!

The food was great; the delivery time and customer service were not; some rude teenager runs the phones apparently, lol

waited 2 hours and the food showed up cold

The staff were friendly and the service excellent. Since my original review 2 years ago, I can safely say that the place has improved greatly and it is definitely a go to place for our family. Would recommend.

Came here for a reason quick Friday lunch when visiting the area. Wish I had chosen anywhere else! It was very quiet (now we know why) but everything seemed to still took ages. Whole place needs a clean and revamp with broken bits and dirty seats. Even the menus were dirty and falling apart. Staff were grumpy. Food was standard Zizzi stuff but large inedible herb stall found as a surprise in the middle of the bread. Calamari was basically inedible. Could go on and on! WiFi doesn’t work and asked the manager, who was sitting near by, and seems like it’s been that way for a long time. Signal in Sevenoaks is terrible so could not log in to the Zizzi website without WiFi to claim the free offer they had sent me. Manager was taking payment and didn’t care. Definitely not going back and will avoid!

Very good service food was very quick

We had a great meal served wonderfully well by Olek. He is a ⭐️⭐️⭐️⭐️⭐️ credit to your Company.

Having booked online for a table for 4 at 12 O'clock today, I received a confirmation Email, then a text asking to confirm booking. Arrived at 11.50 and was told we are not open yet, came back at 12 to see the rest of my friends being told there was no booking! I produced the text on my phone and was then told there was a booking! Also at the same time another lady (not part of my party) had when she tried the door the response - "we are not F****g open" this was overheard by my friends. We then declined to take our table, we went around the corner to restaurant called "Soprano" which was excellent, good food and fantastic staff.

Wow. What a place. Aung is lovely and good at his job. Will be coming back for sure!!

We had Keagan serve us this evening and he was absolutely wonderful from start to finish! Beautiful food, fast and super friendly service- made our experience so lovely and will definitely come back soon! Thanks a bunch Keagan- you’re a star!

Wow, what a place! Aung is very funny and food was great too. Definitely will be coming back

Fabulous restaurant! 14 of us on a Friday night and all the food came out together, hot and delicious. Service with a lovely smile too!

Nice pizza , tasty ingredients. Maybe just take time to lay ingredients over aesthetically instead of throwing everything in the middle. Nice chocolate fudge cake and super lovely delivery lady. Thank you

I am gluten intolerant. Menu does not show what is GF. Just presented with the dreaded folder 30 pages small print. Could not make head nor tail of it. Very noisy - food OK but no more!

We have always loved Zizzis from when the kids where young. Sevenoaks was always welcoming & engaging, we felt at home. Today we went and it wasnt great, there was only one other table with customers, not a problem. We were taken to table near the manager, who was online doing some sort of online thing which was quite loud. Not sure why we were put next to him and close to the only other occupied table... Although not on the menu anymore, for a long time, our daughter has always ordered the tomato and pesto pizza bread, which our server said I dont think thats possible, and asked the manager who said, oh no it is not possible.... its just pizza with toms and pesto. Just felt the place has declined so much, will not return.

I went with a friend. I ordered vegetarian lasagne. I remarked to the waiter when it arrived that it was a very small portion. I ate a few mouthfulls of it as it tasted awful and I told the waiter that I would not be paying for it, so he took it off the bill. My friend had pizza and she asked for a sharper knife, because she was unable to cut it. She was given another knife which didn't do the job either. Eventually, after being told they didn't have one, a proper pizza cutter was brought out from the kitchen. I understand that the lasagne is not made on the premises, and the restaurant doesn't even make its own pizza dough. The meal was overpriced rubbish. I would never go there again. By the way, it was Sunday lunchtime and apart from ourselves there was only one other table occupied. I now know why!!!!

Food was banging and the manager Cho was very helpful.

We had a very pleasant lunch in Zizzi Sevenoaks, fabulous food and very happy staff.

We went to Zizzi in Sevenoaks for the first time on Saturday evening for a family meal to celebrate my daughter’s 16th birthday. The food was lovely-highly recommend the starter sharing platter. The portion sizes are huge! Staff friendly too. Thank you

It's fine if that's your kind of thing. It isn't mine, but we had young grandchildren with us and it served its purpose OK

Great service and I really enjoyed spending my time there 😍

Best food and drinks ! My favorite zizzi in town 😍

We ordered the nduja bomb and the fondue and we could not stop eating. Funny servers too. We would definitely go back for other cheesy goodness!

I was to zizi and i have a wonderful diner The pizza was amazing and my wife with several allergie but the staff was very careful with us the food was amazing and for sure we will come back

Great food, great local italian for us

Food was absolutely delish, I had risoto with salmon and added prawns the best, portion size was decent, hubby had pasta with chilli wagu meatballs, delish but a little too 🔥 hot. Table Service was spot on and friendly staff. Would recommend.

Decent place for quick bite to eat for lunch or dinner. Good food and decent service.

Fabulous meal, great food, friendly staff.

29-Oct-23 Sevenoaks Zizzi:. Visited as a table of 6 on a Sunday early evening. It was fairly quiet in the restaurant (not too surprising). Service was very good and attentive. Food was also very good, and nice to see they have new dishes quite often. A few of us had the new carbonara, which was great. Arancini was also very nice. An easy and pleasant evening.

After reading some really harsh reviews on here I wanted to write a review on the wonderful experience we had tonight. They were busy for a Monday evening and we were told upon arrival that there were only two waiters on duty so there may be a slight wait which we were fine with. In fact service was spot on and food was lovely!

Took two ravenous grandchildren for supper on their recommendation. I am not generally a fan of high street restaurant chains but Zizzi, Sevenoaks proved an enjoyable if limited gastronomic experience. Two mozzarella and garlic breads (really a pizza in disguise) £7.50 each disappeared rapidly but not before i had claimed a slice or two to have with my starter. The Burrata Caprese was exceptional. Lovely cheese with skin enclosing a gooey ball of soft deliciousness, cheery tomatoes with vivid colour and sweetness (think Daterrini from Sicily later in the year), drizzled with a superb balsamic vinegar and topped with fresh basil just £8.95. Simple, fresg=h and effective. I should have stopped or had a 2nd bowlful as my King Prawn pasta £18.75 disappointed. Prawns rather hard and chewy, pasta overcooked and stodgy. My guests launched into the enormous Rus Wagyu pizza £17.95 and a Creamy prawn pasta £18.95 and never looked back. Choc brownie £7.75 and Fudge Cake £7.75 completed their idyllic supper. Service from a pleasant young lady was very good, the lighting was cleverly designed to give some atmosphere to quite a large room and the food was well presented. Total bill £119.15 with discretionary service to be added and i was happy to offer 12.5%. An enjoyable evening for us all.

Food was definitely not value for money. Quite expensive given the quality. Ordered salmon & prawn pasta, was bland and nothing special. Dessert came out wrong, then when it came it was a chocolate brownie instead of the salted caramel one and had chocolate sauce. Asked the server if this was correct, as it looked nothing like the picture and he said it was. The restaurant was relatively quiet, there was even a member of staff sleeping on the couches at the top near the back at the tables. Thought the staff would at least be given a staff room. I'd be very surprised if this chain of restaurant is still open in 2 years time. The only plus is the service was good and our server was nice.

Didnt get as far as ordering! On arrival they didn't appear to have our reservation despite us stating that it was a special occasion - our daughter’s birthday! They sat us at a table in the back that resembled a canteen vs a restaurant. It was so cold that we couldn't remove our coats. We took the opportunity while seated to book an alternate restaurant and hastily left. Very poor service!!

Very late delivery, cold food very disappointed.

I felt compelled to write this review as I was completely disgusted at how two women were treated by the "manager" this evening. We witnessed them receiving their main courses only to be swiftly presented with the bill shortly after. The shock on their faces was evident, and though we didn't initially hear what was said, we presumed they had asked for the manager, as shortly after he arrogantly strutted over to their table with what I can only describe as a smirk on his face. He was audibly dismissive, making it clear to everyone within earshot that if they didn't hasten to finish their meal, they would be given takeaway boxes and shown the door by 10pm. Such rudeness from a supposed professional is unacceptable. Not only does he lack the demeanour required to represent the company, but he seems ill-suited for any customer-facing role whatsoever. We were shocked by this encounter, especially considering that their website allows bookings up to 10pm and their TripAdvisor account states they're open until 11pm Saturdays. Our own experience, while not as appalling, was still far from satisfactory. Despite the lack of a crowd, the service was painfully slow. Thankfully, having booked earlier, we were spared from the same attitude. The food was passable, but both the Bromley and Bluewater Zizzi branches far surpassed the quality of the Sevenoaks branch. Moreover, the state of the toilets was abysmal. It's clear that there's no passion in this establishment; the staff seem to merely show up for their shifts and collect their paychecks. There's no effort to ensure patrons enjoy their experience and want to return, which is truly disappointing.

I am writing to express my extreme dissatisfaction with the service I experienced at this restaurant this evening 10/02/2024, during my visit with a friend that I haven’t seen in a long time. We arrived promptly for our 8:00 pm reservation and were seated at our table. Despite the promising start, our experience quickly deteriorated from there. We ordered drinks, a large bottle of water, and two glasses of red wine around 8:30 pm, followed by a garlic bread with cheese and caramelized onion appetizer and two spicy pasta chicken dishes. Our main courses were served around 9:15pm, approximately, as the exact timings were not being monitored closely. To our astonishment, at 9:42 pm, while we were still in the process of enjoying our meals ( we were physically still eating, the waitress approached us with the bill, stating that the restaurant closes at 10:00pm. This abrupt interruption was not only disruptive but completely unacceptable, especially considering there were still other clients dining in the restaurant and we did not ask for the bill. Upon requesting to speak with the manager, we were met with dismissive and unsatisfactory responses from a gentleman, he was smirking and being rude like I quote “ it is what it is , just eat and leave”. We were informed that if we didn't finish our meals by 10:00 pm, we would be provided with takeaway boxes and asked to leave, as per the company policy. This policy was not communicated to us beforehand, nor was it mentioned when we made the reservation. Feeling utterly disregarded and disrespected, I made it clear that I was not willing to pay for a meal that I hadn't even finished, nor was I informed about the restrictive policy beforehand. It's disappointing to have my evening ruined and be treated with such disrespect, especially as a paying customer. The treatment I received was completely unjustified. If I had intended to have a takeaway meal, I would have made arrangements accordingly, rather than dine in your establishment. I trust that you will take appropriate action to address this matter and ensure that such incidents do not recur in the future.

You would think a franchise like Zizzi would make sure they have enough staff for service, especially on your expected busy weekends but this unfortunately was too high an expectation for this location. The food was bland at best and you could tell had been hurried, other than the pizza everything else lacked salt and seasoning. Drinks took forever to come out, and we had to chase after a waiter for the bill at the end of the night. Shocking is all I can say, we used to love the Sevenoaks Zizzi but standards have significantly dropped.

Our server went above and beyond and the food was very good, especially the vegan meatball starter. The staff are friendly and helpful, the food portions were a decent size and service was prompt but not rushed. A bright and clean modern restaurant that is popular with all ages.

Nice Venue, good food and service, good central location. Great vegan, vegetarian and meat-based dishes too. Great shiitake mushroom and pink pickled onion pizza for vegetarians, with vegan cheese option. The small round pepper-looking things in the photo are the pink pickled onions! Casareccia Pollo Picante (spicy chicken with casareccia pasta) is popular too, if you're not a vegetarian

Ho ' dear what a horrible place I went to the gentleman's toilet before ordering my meal ( what a dirty horrible toilet the mens urinals where caked with - piss - yes unsightly old dry caked wee and the mirrors where so dirty I could hardly see through them. The floor looked very suspicious, looks dirty. I told the waitress and she went in to a lock down and didn't like it because I said the toilet was dirty and I used the word PISS in the sentence and told us she doesn't want to serve my partner and I because of my complaint . I've never seen such a stroppy young upstart in my life ( she said "do you want my name IT'S EMILY") to be honest I've never been treated as bad from a very young lady in my life. I now know why the chain is getting such mixed bad reviews. 👎 it's the last time I ever wanted to enter the doors of a Zizzi again - in any location Zizzi have a good look at your restaurants Urgently! PS: This is me speaking now, David's partner. The waitress was very rude and speaking so loud to us that the other customers must have been disturbed. What ever happens when a customer complains you have to take this serious and with respect. She has driven us out. We will not be spoken to like this. She also said she had cleaned the toilet LAST WEEK!

Quite disappointed we ate dinner here tonight and the quality of food was not great considering the price! Also the toilets was very unhygenic they need a good scrub!

Unfortunately the Fondue starter was got wrong twice first coming with just 4 prices of bread for a sharing starter worth £17. After notifying the waiter we then got the rest of the fondue but the fondue bowl had been taken away (it was cold). After 10mins we still didn't have a replacement fondue and After eating some of the dipping items we told the server to just move onto the main course due to the dipping food now being cold. Credit to the staff they provided a complimentary drink and removed the starter from the bill. The salmon rissoto and Calzone pizza made up for the earlier errors and were lovely.

Went for lunch with family on a Sunday. Had my daughter not booked a table, I would not have eaten there. Although it was early in the day, and not busy, the toilet area smelt appalling and was in dire need of a thorough clean. A pity, because otherwise it was a pleasant venue. Food and service were OK, but nothing special. Wouldn't go back, unless it improves its hygiene standards.

My husband I visited on a Sunday night - it was very quiet in the restaurant but we still enjoyed our meal. Friendly service and the food we had was very nice - I had a half and half pizza and my husband had a beef and venison stew - we also shared pasta chips and a garlic bread - all very yum.

I haven't been zizi for at least 3years I'm afraid to say its changed for the worse It makes me sad having to write this but I really use to enjoy my meals at zizi Let's start with service very slow at a snails pace when I comes to greet then a drink🍸 Starters poor quality Main hollow shell nothing inside that shell I had a calzone my wife had prawn pasta Bill was 62 pounds for two What I recon it was worth would have been 30 pounds in total Unfortunately I will not be returning sorry

I ordered sweet potato fries and got normal fries which I didn't eat and the pizza was thrown together and very tasteless. Will not be ordering from here again.

Excellent service and team. Thank you

Great atmosphere, great service, good food. Packed out this evening, it was good to be with so many clearly satisfied persons. Ta very much, will be back!

Food was good and the service was also excellent. Five stars from me 🙌

It was a lovely get together for us, with good food lovely service We could hear each other speak so not so loud Try the honeycomb cheesecake 😋 none of us complained about the food it was all good 👍

Lovely food nice staff but.very cold and too noisy

Staying I'm Sevenoaks for the weekend. Had planned to eat here 2 nights. Didn't go back after the first night - Friday September 29th. Food nice enough. Pizza and Lasagne. Waiter a bit odd. Curt and abrupt. Asked for dessert menu. Chose one. Ordered. Response. 'We haven't got that'. Nothing said when menu given. No apology. Just stood there. Said we wouldn't bother. Finished drinks. Asked for bill. Gave him cash. Roughly £6 change due. As I gave him the money no thank you. Just an abrupt 'Do you want the change?'.... Too right I did. Usually tip, but didn't. 10 minutes later I was wordlessly given my change. Went elsewhere on Saturday which we hadn't planned.

Lovely food but service can be slightly slow but great food when it comes out.

Waitress was friendly to start with but became obvious at 9 that she wanted to go home . Coffee machine had been turned off and kitchen was closed so after eating we were unable to have coffee or dessert . Waitress was blase and just retorted that 9was on the website as closing time . Zizzi lost out on us purchasing desserts coffees and more wine we were a table of 6 also we will not be returning . Shame as food was good .

Amazing service and such a great food! My friend came over so we went to Zizzi for dinner. Had garlic bread as a starter and then pizzas. Great presentation and very lovely service!

Not busy when I and a friend went there in the afternoon,so can't comment on the atmosphere The food was good and the service was too.Very attractive building, would think it would be great in the evening.

My food was absolutely freezing 🥶 cold I can't believe this again this as got too stop it's just not good enough

We were a group of three couples, out for a meal and a catch up. The food was really good (we’ve all been to a Zizzi’s before and always enjoyed the food). If only I could say the same for the service we experienced. I’ve worked in restaurants for many years and I completely understand it can be a stressful and high pressured job at times. However, our waiter was something else! He couldn’t even muster up a smile. He came across as rude, arrogant and started to make us all a bit agitated as we were being nothing but polite. When my friend’s marshmallow dessert came out without marshmallows… she politely asked where they were. His response along with a shrug ‘apparently we’ve run out…!’, no apology or offer to ask the kitchen. After asking his colleague about the missing marshmallows, she kindly came out with a whole bowlful? So whether or not he was being lazy, smarmy, incompetent or just being a plain idiot, I’m not sure? On top of that he then bought over the wrong bill and charged my friend double what he was supposed to owe. When we told him he’d charged us wrong and even told him the maths to rectify his mistake, it then took THREE employees to work out a simple subtraction sum. It took 20 minutes before my fiancée and another of my friends went over to offer help. They were then met with ‘I’m just a waiter, I can’t work it out’. This guy really needs to be fired or at least spoken to about his attitude. We all kept our composure and kept as polite as possible but still there was NO apology and were just treated like nuisances. We all left angry and it just spoilt our evening. Awful awful awful service! Never again thanks!

Great decor and food. Next to no service. Had to queue up to order and pay. Ordered drinks from the bar including a jug of water.

Me and my young family used to visit zizzi’s occasionally for a quick easy dinner early evening. It used to be good. We have now had three visits in a row that have been average at best. Last nights was poor. Staff don’t make eye contact or smile, portions seem to be getting smaller, wait ages for drinks, couldn’t get waitress attention as under staffed and looked like no management whatsoever. Missing items from food order. Not relaxing. Not made welcome. Not going back. Very poor and should be much better.

Lovely dining experience, helpful and polite staff. Superb pizzas and pastas. I can only recommend

Good Service, friendly people. Good for lunch and a very clean space. We were sat down quiet quickly and we’re treated with nice service.

The pizza wasnt very nice when it was delivered and was smaller than the pictures looked

Amazing and tasty food served quickly Speedy service and helpful staff. Big shout out to Luboz and Imogen

Great service and food, the atmosphere was also nice and quiet. The waitress was amazing, very helpful and nice

Went there on Friday 11 August . My chicken was burnt and dry, chips burnt and the so called special carrots rock hard. Was a really disgusting meal will never go there again. When the bill came there was a service charge of £6 75 which was put in front of me to pay. I have been seething ever since

Awful food, service was just about ok. Manager needs to train the staff on actual restaurant service etiquette and not just rely on them looking pretty.

Food and service was great. My wife and I ordered a starter each and a main each. When eating our main course, the waiter came along with a Salmon salad. We explained that we both had our main course, and we had not ordered it....

Rubbish! Crappie portions & food arrived cold. Manager was rude & not at all helpful!

So terrible - I don't know where to start. Worst pizza I have ever had. Two people cooking did not even look like chefs. Not appropriately dressed. Couple of students reading what to do from a manual I suspect. Waitress came over to see if...

Awful service and awful food, party of six and none of us had a positive experience.

Booked on-line for a pre cinema meal, did not get E-mail confirmation as promised, so called to check but there was no reply, so decided to go and find out if all ok ourselves. On arrival we were immediately shown to a table & we...

Poor service, food is never constantly the same each visit. They have a app for ordering drinks which doesn't work. I took a party of 20 people and I was paying the bill, I had asked for only food on my bill however when I received the bill I had £140.00 of alcohol on there due to the app not working correctly.

Very poor service. No balsamic onions on the garlic bread and they forgot the mushrooms on my partners pizza.

Just had a nice dinner with the kids. Nice atmosphere, great food and lovely service from Ellie. Would recommend

Awful Customer Service. In fact, none at all. We arrived today (2.50pm on a Saturday). The place only had about 10 other customers in it. We asked for a table for two by the open windows. Instead we were led to a little table behind...

Absolutely awful! We went inside on a Thursday evening asking for a table for two, we were told they were only taking bookings, which we understood, so went away and booked to come back later. When we arrived later on having already paid for parking we were told that we were unable to sit at a table because the bookings on their website should have been shut already but they weren’t so we arrived expecting a table. I would have completely understood if they were very busy however there were about four couples in there!

Food was ok service appalling restaurant was very quiet can't understand the long wait for drinks (went and got it myself in the end) unfortunately if this continues can't see it being here for much longer ☹️

Walked into the restaurant midweek and asked for a table. The waitress said that they were only taking booked customers. As the restaurant was almost empty this didn't make sense to us so we booked a table online and returned to the restaurant. The waitress was very annoyed and said that it was really unfair of us to do that and that they were only taking booked customers as there was only one chef. She was so rude and if it had been explained what the reason actually was for refusing us a table it would have been understandable. We went to another restaurant, after reading reviews I think that was probably for the best. It's a shame as it used to be a nice place to go to.

On arrival the staff were unaware we had pre booked a table. They were not apologetic nor accommodating with one member of staff actually being confrontational. We had to ALWAYS ask for drinks or food orders and the tomato/ mozzarella starter was disgusting- it fizzed...