Zizzi - Romford in Havering

We arrived at 6.30 and had a table booked for 6 adults and 5 children. Staff were friendly but the service was slow and they were not attentive. When we needed drinks I had to walk to the bar as we were not being asked and then I had to ask again as they still did not arrive. After an hour the manager asked if we had eaten and we said we had only had starters. She said she would get the kitchen to make the food. The food was poor quality (the garlic bread with cheese was mostly without cheese) and two of the pasta dishes didn’t have the extra chillies asked for. When I went to the bar, staff were standing there on their phones whilst people were complaining all over the restaurant. We were not kept up to date with what was happening or informed of any delay. When asked we were told they were short staffed and had a lot of walk in customer. The whole experience was poor. Food was not great. Communication was nonexistent. Staff were friendly but not doing their job or providing a good service. I won’t be going back.

My mum is very fussy with food and it was our 1st time here. We were very torn on what to get and our lovely waitress Steffy was amazing with describing the dishes to us and all the kind of things we could have that went well with them including our amazing refreshing cherry mock tails. Even thanked the chef Fationa of how amazingly she cooked our meals.

I have forgotten our lovely waitresses name, but I will find it out and give her the recognition she deserves. We had a post Christmas works day out, popped into Zizi and was treated by a lovely crew who couldn't do enough for us. I have read some reviews and like most businesses they are understaffed and under pressure. Its such a shame as these guys do try so hard despite all of this. There are a lot of customers that are demanding and its a very busy place. thank you for treating us farm hands so well, my risotto was lovely and our team had a great chilled time. have joined Zillionaires club and will be back, thanks guys

I was watching the chefs while they were cooking, and I saw something disgusting. One of them was using their fingers in their mouth to get a better grip on tissues and receipts, then just continued cooking with the same hand without washing it or wearing gloves. My appetite was gone in a second.

Came in for lunch, great food and great service everyone was very friendly definitely will be coming back!

Steffy was fantastic and went all out to make my niece's birthday very memorable. Her service was friendly and she had great knowledge on the menu

Steffi was an excellent server.

Thank you Steffy & Laurention for a great experience at Zizzi Romford. Outstanding service & the meal was amazing.

We always find Zizzi's food of good quality and a decent choice, and no exception this time. I think they were short of staff this time as although the staff were all really friendly, service was far too slow. We went at 7pm on a Saturday and we were surprised how many very young kids were there, making it quite noisy. Perhaps we'll eat later next time. Really good food and staff, OK-ish service.

Fantastic service by Steffy. Thank you for looking after us.

Took a lot longer than stated, food was cold when delivered. Not great tbh

Enjoyable and relaxing lunch. Friendly and attentive service and a chilled atmosphere. Loved the new addition to the menu (Rustica Aubergine Meatball).

We're big fans of Zizzi's. Love the Zillionaires scheme and there is always a good selection of food. We went to Romford on a Saturday, less busy than we expected at 7 pm and there were a surprisingly large number of parties with very young children, which made it a little loud. The food was up to its usual high standards and the staff were friendly, especially Belle, but I think they must have been running short of numbers because the service was very, very slow. We weren't in a rush, but we didn't even get an offer to order a drink, so I had to go up to the bar and order something. Didn't get offered the free crisps at the start, either. Food was good, service less so, although staff very friendly.

Stwffy was lovely and the food amazing

Not a great experience. Waited ages for food, they forgot the sides. Had to prompt for starters and mains. Wasn’t asked if we wanted more drinks. Waitress was pleasant but the overall service was poor. Wouldn’t recommend.

Service by steady was great, the chefs did amazing laurentio and ronie

Very Pleasant evening with my friends. Thank you to Keri for her great customer service skills.

Served by Keri who was super lovely and food by Roney was amazing

Steffy and the team were awesome - great pizza!

It was a wonderful experience over all our server Louise was outstanding great service with a smile! The only thing that was not great was the ambience it was absolutley freezing in the restaurant we had to sit with our scarves and coats on otherwise a great experience it was only because of Louise servuce we stayed as it was far too cold!

Keri was amazing, welcoming, and attentive. She made my son’s birthday a great one

We came here as a late Christmas do....and had a lovely meal with amazing service.....Kerry our lovey waitress was so helpful and kind. Thank you so much xxx

Keri was such an amazing hostess today and the food was amazing

Service was great, Keri was friendly and knowledgable. The garlic bread was a overdone, though, so too hard to eat towards the edges

Steffi was a very pleasant & helpful server, food by Chef was superb.

Had a lovely birthday meal with my family. Keri was so lovely, she even bought my desert out with a candle. Will definitely be back

Amazing experience. Food was lovely and staff were so good with my son who is very picky with his food. The waitress was belle and she was so helpful. Will definitely be coming back again. Definitely recommend the tiramisu… outstanding. Clearly the chef is experienced.

I came with my cousin for our birthdays as a treat to ourselves, we were served by Keri, she was so friendly, her recommendations on food were spot on, we didn’t tell her it was our birthdays, she made our day with her bubbly nature. Pure asset to the company

Food portion was so small for the amount that was charged that we had to add food to it to make it worthwhile. Way too expensive for such a small portion and nothing like the picture on the menu.

The restaurant was quite busy when we arrived and seemed short staffed however we were served by Hadley and he was so friendly and helpful that we didn’t need any more staff. He was very knowledgeable and was able to help one of our party with gluten free options. We had a lovely evening

An enjoyable lunch. Steffi was especially helpful with my friend who is gluten intolerant. Thank you

Great service by young man, think his name was Hadley, keep up the good work!

Was lovely food and service by Keri

Ridvan has been amazing and friendly. Superstar to her for being so warm

Such an amazing salmon avacardo salad ...service was fabulous.. greeted by a lovely welcoming lady secffy who was very prompt with service

The service here was really terrible. It took hours to consume what should have been a quick meal. We never got offered a 2nd drink once the meal started and had to spend a long time attempting to flag down a waiter when we needed to order. They lost our order so the main took over an hour but offered no apology. It was also freezing in the restaurant and the table next to us were openly vaping (which the staff apparently didn’t see).

Steffy was a fantastic server and made us feel welcomed and fully embraced into the zazzi way of fantastic food and great service.

Very nice pizza and very polite staff :)

Steffy was our waitress today, excellent service and excellent food From the Wight family of 3. Thank you

Food and service was excellent. Server was Steffy and the chefs were Ronie and Fatjona.

Was a monday night . Not busy. Very nice & Clean 5 star food and was served by Steffy . Very polite and chatty 5 star service. Steffy was helpful explaining some of the menu . Thank you .

wonderful and tasty. I are the loaded chips which were really lovely, a meal in itself. Having the chicken tomorrow with crusty brea.d

Steffy, fationa and roni were wonderful in there service to me and my wife

Only 5 of us in there only small portions Mocktails very week to much ice Waitress very nice tho

Took an hour just for the starters to come out. The service was slow. Waitress was incredibly rude. Shouted at the table when we asked for cutlery. Had to ask for a straw/fork/ketchup atleast 4 times before we got any. We tried paying for our bill. Their card machine doesn't work. Our online banking showed the money has been taken out but their receipt didn't. Waitress walked off. Manager ignored the whole situation till I spoke to him. He didn't seem surprised about the card machine not matching. Overall the food was slow, and when it did arrive it tasted awful. Our waitress was the worst. Don't waste your time of money here.

The food, which was prepared by Fationa, looked and tasted delicious. We all thoroughly enjoyed our meals and the service by Steffy was great. She was friendly, made us feel welcome and did her very best to ensure we enjoyed our visit. Thank you Steffy and Fationa.

Went to Zizzi for the first time with a companion 8th November - what a treat! Excellent ambiance Excellent food by chef Fatjona And fantastic, helpful and friendly service/waiter - Keri: she’s just great!!

Fresh, tasty and delivered in around 40 mins. Just didn’t hold the heat as I expected (maybe the packaging?) - so Luke warm lasagne.

Always such a lovely vibe and awesome customer service from Steffy!

Amazing family meal - Steffy was a friendly, helpful and an amazing member of staff - will definitely recommend Romford zizzis

Food and service both great. Especially the coffee made by Keri. Thx for both Keri and Luke!!!

We came at 4pm before our cinema booking just next to zizzi at 530. At that point the restaurant didn’t seem overly busy. We hadn’t booked to be fair, but they checked and said they gave us a table. We said we have the cinema booked so we don’t need the table for a long time if they have later bookings. Nothing was said about delays or timings. We proceeded to order food and drinks. 45 mins later we still had no drinks or food. Most tables that arrived after us had their drinks. I spoke to a waitress she said they would be with me very soon and food would be 15 mins, I felt that would be ok as we’d still have half hour. A little rushed. 20 mins later still no drinks or food. I spoke to someone again and they said food was coming. We got our food after an hour and 15 mins. Still no drinks. I told them they might as well cancel the drinks - they said they were coming (most were just sprites!) 10 mins later as we finished the food they gave us drinks so had no choice but to pay for them. No apology we didn’t finish them as we had to leave. It was a Christmas treat but we left with indigestion and a hefty bill Not great

Food was 2/10 basically garbage cold soggy and oily pretty much everything when to the bin and missing items aswell

Lovely experience Lindsay was great!

Food was delicious cooked by Ridvan. Louisa was helpful.

Many thanks to Steffy for looking after us, seeing as she was so busy (the restaurant seems understaffed) And to Chef Tationa who made the best Calabrese for us! Zizzi has a great selection of wines! Will be back soon! Ciao

Lasagne box was packaged upside down

Great staff and friendly waitress

We loved the food, the Christmas 3 course menu was amazing. Steffy was so welcoming and fun, made our evening much more enjoyable.

We live in Cornwall, came to Essex for pre Christmas visits. Our Daughter and Grandaughter wanted to treat us to an evening out. Our Daughter had booked tickets for a Tribute 80's Rock Band, our Grandaughter booked your Resturant as her gift to us. She booked for 6pm, the idea was to have a relaxed meal, dinner, dessert and coffee leaving the resturant about 7/7.30. BUT!! it all went wrong we arrived 6pm ordered drinks they arrived we ordered our meals. Then we waited and waited, called the manager who said he would check on our order it was gone 7pm. When our meal finally arrived we had to rush to eat it as it was getting late for our time at the theatre. In all your resturant spoilt our evening, our Grandaughter was upset as this was an early Christmas present to us. We were very upset for her. I think the service was atrocious and disgraceful to have to wait over an hour. We had told them where we were going, so they knew our time plan,but I would presume they just forgot we were there. As I said Atrocious, Disgraceful, No recomndations for Zizzi. Saturday 16th November 2024. Mrs M Holland

Today was the second time in as many weeks that I had been to Zizzi Romford, and I must say, on both occasions the service provided by Keri was great. Thank you very much - the meals were thoroughly enjoyed!

We really enjoyed our meal at Zizzi. We had Keri serving us, she was absolutely amazing. Really attentive, kind and upbeat. The food was also yummy. Our chef was Roney and I couldn’t fault one thing. Everything came out really hot and with lots of flavour!

It was a disproportionately expensive, very frustrating experience, there were many, the food is not very tasty, pig in blanket or pig 8n blanket bombe is made with very poor quality sausage. The seasalt chips were scarce, and unfortunately there was no salt on the table, as the waiters were overworked, it was hard to reach them, so I didn't even try to ask for them.

Hi, I was served by Steffy. Being gluten-free, she was very informative and helped me choose my food. I had excellent choices, and my food was lovely. I will be back soon. Thank you, Steffy.

Dear Zizzi, I am writing to express my deep dissatisfaction with the dining experience my family and I had at your restaurant. This is the second time we have encountered significant issues, and while we gave you the benefit of the doubt the first time, this latest visit has left us extremely disappointed. We sat at our table for an hour after placing our order, only to find out that our mains were not even forwarded to the kitchen. It was incredibly frustrating to see other customers walking to the counter to collect their orders while we were left unattended. My child, who specifically wanted to have pasta, was starving, and we ultimately had to leave without eating anything. This was not just disappointing but unacceptable. When we inquired about the lack of attention from the staff, we were told, "this is not my section." This level of service is completely unacceptable. It was evident that 100 percent of the staff's focus was on takeaway orders, neglecting the customers dining in. I could elaborate further on the numerous issues we experienced, but I doubt it will make a difference. It is clear that your current business practices are not customer-centric. I hope you take this feedback seriously and make the necessary improvements to prevent future customers from having similar experiences.

Thank you Lindsay for your bubbly personality and great service. Food was lovely.. would have loved some ice cream with the choc fudge x

Great freshly made pizza by chef Keri. Excellent service received from Steffy who was very attentive and friendly.

We eat the best pizza and carbonara pasta ever made by lovely chef Fatjuna . She is incredible chef . I have told her this as well as i was so impressed about her dedication and work . Kerry was very polite and professional . Thank you so much !! Ill defenetly come back .

Keri is attentive without being annoying. Very knowledgeable and keen to help. The other waitress doesn’t even know she’s at work. Food was of the same quality that we used to enjoy some years ago. We will probably be visiting again.

Exceptional service from steffy and food was amazing, was cooked by the chef keri. will be coming back 100%

My first ever visit to Romford and to the Zizzi’s there last night with my partner late in the evening, the decoration was lovely , I was surprised at how little people were there so was hesitant however I was made to feel at ease straight away by my server Lindsay who was amazing. Made me and my boyfriend super comfortable and helped me in deciding on what cocktails to pick and would come straight to the table as soon as I made eye contact with Lindsay ( if I needed to ask a question) with a huge smile on their face. The bathrooms were nice and the restaurant as a whole was very clean. Yeah, atmosphere and food was amazing but what overall made my score a 5 star was definitely the service I received. Would come again :)

Steffy was amazing server. Very friendly and easy to get chat with. Food was lovely too.

Ordered online through uber didn't get what I ordered and uber didn't help at all. Called up zizzis and kerry was amazing she helped me with my order and replaced the items and also added an extra cake. Thankyou so much. Amazing service from kerry so polite and caring ❤️

I had a done in today fantastic service from a employee named steffy and a great chef named ronie

Nearly empty restaurant but some of the slowest service I have ever experienced. Had a salad and 2 drinks and it has taken nearly 3 hours. Still waiting for the bill. Even tap water had a 40 minute wait. Standard food, but if you go anywhere else you can be served in a 6th of the time. We asked them to take off the service charge, and the waitress graciously told us she would take off the drinks that weren't delivered or were just delivered as we were ready to leave (over half an hour ago) and would take off the service charge. This shouldn't have been said as if they were doing us any favours. They have no choice but to remove the charge for the abysmal lack of service and the things they missed. Never again

The service supplied by our server Steffy was impeccable,she was exceptionally helpful and made the eating experience very enjoyable. The food cooked by Ridvan was delicious and would highly recommend.

I highly recommend Romford Place for its outstanding quality of food. Chef FATJONA is exceptional—friendly, skilled, and particularly talented with pizza. Our lunch was truly remarkable, and we will definitely return. Thank you, FATJONA, for making our experience amazing !

Great quality BUT the portion sizes are a joke, the main meal looked more like a side dish, way too overpriced that it is actually getting silly

Fantastic food- the food was fresh and hot. Steffy served us today, she was welcoming, friendly snd professional.

Went here and Keri was our waitress and she was amazing. Ordered from the set menu. It was well cooked, seasoned so thank you to Tiar. Decent portions of food. Was able to take left overs home as well. Overall it wasn't too busy and was not a long wait. Keri was so friendly, helpful and looked after is well. It seemed like they were short staffed and I think in light of that it demonstrated how Keri is a great member of your team. She had a smile on her face the whole time and nothing was too much. Will revisit!

Hi There, I am so sorry, about very poor services from staff specially the manager who just ignored the customers and it’s was very poor experience. Thanks

Kerri was great, attentive and well spoken. Food was spot on, as usual!

We always choose Zizi in Romford as our place to have dinner out but today I was disappointed. I have had all kinds off discounts from the app and even if it was all scanned it seems that they didn't count when paying the bill. Being my birthday I had a free main..... Didn't count. Great food but disappointed about service

Very good service by steffy!!! Highly recommended

Great tasting food, by Luke excellent service from keri. All staff seemed happy and were smiling as they served.

Keri served us, she was great banter, service and speed Our chef was luke, we had the spaghetti chorizo carbonara and it was great!

Restaurant didnt have one of my items left in stock so they took the time to ring me and ask if i wanted anything else. They also left me a nice note on my bag and and free bottle of coke. Thank you

Lou and Roney were really great...we love this Zizzi

Amazing experience at Zizz’s today. Special thanks to Steff and Rizwan the Chef for all of their effort and kindness.

Food was ok but the waiting was ridiculous! We had our starter in 7 minutes but the main and the dessert took way too long. Restaurant was not very busy but looks like the chef can’t cope with the volume of orders.

Husband's pizza arrived cold in the middle. They did cook him another one though. By this time I had finished my d8nner. My risotto was so salty and our starters arrived after the mains!

Keri and Lindsay are on fire! The best host and hostess, good food recommendations and very kind and accommodating. I enjoy coming to Zizzis and will be back again xx

I’m in love with the restaurant Zizzi! However, today the chef cook firstly cooks wrong dish and the original order was a bit. Even with few mistakes it was tasty) Thanks for everything!

Great as always! Delicious food, generous portions, lovely staff, very good drinks. 😍

Enjoyed the food and services are brilliant. Highly recommended!

My waitress Kerix was extremely nice and the chef, Reney made lovely food

This restaurant is probably one of my favourite restaurants! So many lovely staff here!! Our server Steffy was absolutely brilliant!! Our Chief Fationa was also absolutely brilliant!! LOVED the food, LOVED the drinks, LOVED the banter! Definitely coming here again!!❤️

I don’t know why I keep going back, I think I just hope the next visit will be better than the one before but the service at Romford Zizzi’s ALWAYS disappoints. My last three visits has just been as so horrible. One visit I ordered a chicken pasta that doesn’t have pork as part of the dish (I do not need pork) however whilst eating my pasta I noticed that there were pieces of pork in my pasta so I complained to the manager and sent the dish back but clearly they didn’t give me a new plate with fresh food because the “new” plate the supposedly made me still had pork, at this point I didn’t want my food any. Another visit, I went with one friend (table of two), the restaurant was very empty, only 2 or 3 other tables being served in the restaurant at the time, it took over an hour for us to receive our food and then 40 minutes to receive our desserts after finishing the mains. Last visit and I’ll never go back, upon arrival we were greeted right away however the waitress was not very friendly, once sat, it took half an hour for the waitress to come take our order but we wanted the set menu, so after being given the set menu, she then took another 15 minutes to come take our order. Whilst taking our order we were told that most items of the menu were not available to order which should have been stated upon arrival. After ordering items off the menu with the small amount which was available, another waitress then came back to let us know more of the dishes we ordered were not available. It took 40 minutes to receive the food and after the mains had finished we then waited another 20 minutes for the deserts as no waitresses were available, we could see the salted caramel brownies were lined up ready to be served BUT the waitresses were out of the restaurant having a drink and therefore extended our wait AND the salted caramel brownies had no salted caramel in them, the brownie itself was nice but not what I ordered. Always want to give the benefit of the doubt but my experience at the Romford branch is always so bad. Do not recommend

The food was cold and oily. The pizza was cold, pretty much barely above the room temperature. The garlic bread was super oily and I think they just microwaved an old one. The pomodoro pasta was so-so. Ruined evening due to bad food.

Keri our waitress was very pleasant, helpful and friendly and was very good towards our 3 year old twin grandchildren.food and service was very good and will definitely recommend and be returning.food came out at nice times in between courses.didnt feel rushed and had enough time for course to settle before next arrived.thankyou zizzis