Zizzi - Romford in Havering

We came at 4pm before our cinema booking just next to zizzi at 530. At that point the restaurant didn’t seem overly busy. We hadn’t booked to be fair, but they checked and said they gave us a table. We said we have the cinema booked so we don’t need the table for a long time if they have later bookings. Nothing was said about delays or timings. We proceeded to order food and drinks. 45 mins later we still had no drinks or food. Most tables that arrived after us had their drinks. I spoke to a waitress she said they would be with me very soon and food would be 15 mins, I felt that would be ok as we’d still have half hour. A little rushed. 20 mins later still no drinks or food. I spoke to someone again and they said food was coming. We got our food after an hour and 15 mins. Still no drinks. I told them they might as well cancel the drinks - they said they were coming (most were just sprites!) 10 mins later as we finished the food they gave us drinks so had no choice but to pay for them. No apology we didn’t finish them as we had to leave. It was a Christmas treat but we left with indigestion and a hefty bill Not great

We live in Cornwall, came to Essex for pre Christmas visits. Our Daughter and Grandaughter wanted to treat us to an evening out. Our Daughter had booked tickets for a Tribute 80's Rock Band, our Grandaughter booked your Resturant as her gift to us. She booked for 6pm, the idea was to have a relaxed meal, dinner, dessert and coffee leaving the resturant about 7/7.30. BUT!! it all went wrong we arrived 6pm ordered drinks they arrived we ordered our meals. Then we waited and waited, called the manager who said he would check on our order it was gone 7pm. When our meal finally arrived we had to rush to eat it as it was getting late for our time at the theatre. In all your resturant spoilt our evening, our Grandaughter was upset as this was an early Christmas present to us. We were very upset for her. I think the service was atrocious and disgraceful to have to wait over an hour. We had told them where we were going, so they knew our time plan,but I would presume they just forgot we were there. As I said Atrocious, Disgraceful, No recomndations for Zizzi. Saturday 16th November 2024. Mrs M Holland

My first ever visit to Romford and to the Zizzi’s there last night with my partner late in the evening, the decoration was lovely , I was surprised at how little people were there so was hesitant however I was made to feel at ease straight away by my server Lindsay who was amazing. Made me and my boyfriend super comfortable and helped me in deciding on what cocktails to pick and would come straight to the table as soon as I made eye contact with Lindsay ( if I needed to ask a question) with a huge smile on their face. The bathrooms were nice and the restaurant as a whole was very clean. Yeah, atmosphere and food was amazing but what overall made my score a 5 star was definitely the service I received. Would come again :)

Steffy was amazing server. Very friendly and easy to get chat with. Food was lovely too.

Ordered online through uber didn't get what I ordered and uber didn't help at all. Called up zizzis and kerry was amazing she helped me with my order and replaced the items and also added an extra cake. Thankyou so much. Amazing service from kerry so polite and caring ❤️

I had a done in today fantastic service from a employee named steffy and a great chef named ronie

Nearly empty restaurant but some of the slowest service I have ever experienced. Had a salad and 2 drinks and it has taken nearly 3 hours. Still waiting for the bill. Even tap water had a 40 minute wait. Standard food, but if you go anywhere else you can be served in a 6th of the time. We asked them to take off the service charge, and the waitress graciously told us she would take off the drinks that weren't delivered or were just delivered as we were ready to leave (over half an hour ago) and would take off the service charge. This shouldn't have been said as if they were doing us any favours. They have no choice but to remove the charge for the abysmal lack of service and the things they missed. Never again

The service supplied by our server Steffy was impeccable,she was exceptionally helpful and made the eating experience very enjoyable. The food cooked by Ridvan was delicious and would highly recommend.

I highly recommend Romford Place for its outstanding quality of food. Chef FATJONA is exceptional—friendly, skilled, and particularly talented with pizza. Our lunch was truly remarkable, and we will definitely return. Thank you, FATJONA, for making our experience amazing !

Fantastic food- the food was fresh and hot. Steffy served us today, she was welcoming, friendly snd professional.

Went here and Keri was our waitress and she was amazing. Ordered from the set menu. It was well cooked, seasoned so thank you to Tiar. Decent portions of food. Was able to take left overs home as well. Overall it wasn't too busy and was not a long wait. Keri was so friendly, helpful and looked after is well. It seemed like they were short staffed and I think in light of that it demonstrated how Keri is a great member of your team. She had a smile on her face the whole time and nothing was too much. Will revisit!

Hi There, I am so sorry, about very poor services from staff specially the manager who just ignored the customers and it’s was very poor experience. Thanks

Kerri was great, attentive and well spoken. Food was spot on, as usual!

We always choose Zizi in Romford as our place to have dinner out but today I was disappointed. I have had all kinds off discounts from the app and even if it was all scanned it seems that they didn't count when paying the bill. Being my birthday I had a free main..... Didn't count. Great food but disappointed about service

Very good service by steffy!!! Highly recommended

Food and service both great. Especially the coffee made by Keri. Thx for both Keri and Luke!!!

Keri served us, she was great banter, service and speed Our chef was luke, we had the spaghetti chorizo carbonara and it was great!

Great tasting food, by Luke excellent service from keri. All staff seemed happy and were smiling as they served.

Lou and Roney were really great...we love this Zizzi

Amazing experience at Zizz’s today. Special thanks to Steff and Rizwan the Chef for all of their effort and kindness.

Food was ok but the waiting was ridiculous! We had our starter in 7 minutes but the main and the dessert took way too long. Restaurant was not very busy but looks like the chef can’t cope with the volume of orders.

Husband's pizza arrived cold in the middle. They did cook him another one though. By this time I had finished my d8nner. My risotto was so salty and our starters arrived after the mains!

Keri and Lindsay are on fire! The best host and hostess, good food recommendations and very kind and accommodating. I enjoy coming to Zizzis and will be back again xx

I’m in love with the restaurant Zizzi! However, today the chef cook firstly cooks wrong dish and the original order was a bit. Even with few mistakes it was tasty) Thanks for everything!

Great as always! Delicious food, generous portions, lovely staff, very good drinks. 😍

Enjoyed the food and services are brilliant. Highly recommended!

My waitress Kerix was extremely nice and the chef, Reney made lovely food

This restaurant is probably one of my favourite restaurants! So many lovely staff here!! Our server Steffy was absolutely brilliant!! Our Chief Fationa was also absolutely brilliant!! LOVED the food, LOVED the drinks, LOVED the banter! Definitely coming here again!!❤️

The food was cold and oily. The pizza was cold, pretty much barely above the room temperature. The garlic bread was super oily and I think they just microwaved an old one. The pomodoro pasta was so-so. Ruined evening due to bad food.

I don’t know why I keep going back, I think I just hope the next visit will be better than the one before but the service at Romford Zizzi’s ALWAYS disappoints. My last three visits has just been as so horrible. One visit I ordered a chicken pasta that doesn’t have pork as part of the dish (I do not need pork) however whilst eating my pasta I noticed that there were pieces of pork in my pasta so I complained to the manager and sent the dish back but clearly they didn’t give me a new plate with fresh food because the “new” plate the supposedly made me still had pork, at this point I didn’t want my food any. Another visit, I went with one friend (table of two), the restaurant was very empty, only 2 or 3 other tables being served in the restaurant at the time, it took over an hour for us to receive our food and then 40 minutes to receive our desserts after finishing the mains. Last visit and I’ll never go back, upon arrival we were greeted right away however the waitress was not very friendly, once sat, it took half an hour for the waitress to come take our order but we wanted the set menu, so after being given the set menu, she then took another 15 minutes to come take our order. Whilst taking our order we were told that most items of the menu were not available to order which should have been stated upon arrival. After ordering items off the menu with the small amount which was available, another waitress then came back to let us know more of the dishes we ordered were not available. It took 40 minutes to receive the food and after the mains had finished we then waited another 20 minutes for the deserts as no waitresses were available, we could see the salted caramel brownies were lined up ready to be served BUT the waitresses were out of the restaurant having a drink and therefore extended our wait AND the salted caramel brownies had no salted caramel in them, the brownie itself was nice but not what I ordered. Always want to give the benefit of the doubt but my experience at the Romford branch is always so bad. Do not recommend

Keri our waitress was very pleasant, helpful and friendly and was very good towards our 3 year old twin grandchildren.food and service was very good and will definitely recommend and be returning.food came out at nice times in between courses.didnt feel rushed and had enough time for course to settle before next arrived.thankyou zizzis

The poor guy working on his own here when we visited actually made me worry he was going to keel over! He was so very stressed and quite sweaty! We kept reassuring him we’re not in a hurry and to take his time. There was about 7 tables in all. Food was amazing as usual and huge amounts!!

Keri was amazing! Very patient with us when we wanted to add a little extra. Chef Lindsay made some lovely food too! Thank you for a lovely experience x

I love this Zizzi! Keri (the manager maybe?) is absolutely lovely. The atmosphere is really good. Such a lovely place to go.

Saffa was a great staff! Super friendly and great host. Would definitely return.

Visited Zizzi with a friend in Romford and it was fantastic. Food was great. Whoever the chef or cooks were made our food with love. Customer service was perfect.

Kacper was very friendly, the hospitality was great, service was good, restaurant very neat, above great pleasantries

Keri is a great host and the pollo pesto pizza was lovely

AVOID. We arrived at around 7. They were clearly short staffed but the restaurant wasn’t all that busy. The staff were very friendly (especially the managers). We waited about 20 minutes for our starter which was very nice. Then we waited about an hour for the mains which were absolutely inedible. I could tell the staff were stressed (as there was 1 chef making the pizzas and 1 chef doing all the other dishes. When the mains finally arrived, mine tasted like a microwave meal. I had the meatballs and I literally ate one piece of pasta and half a meatball. It was absolutely disgusting. The missus had a carbonara and it came with some weird big dollop of white sauce which again was inedible. I ate the ‘cheese crisps’ from her meal and she ate at most 2-3 bits of pasta. But due to the friendliness of the staff and the fact they were short staffed, I still paid the bill and asked to have a takeout container for the meals. As soon as we left we binned the food. I will definitely never return here as after looking at reviews, many other people have had the same experience. Such a shame as we’ve eaten here before and it was actually really nice. I feel like the big bosses are cutting staff for more profit, and if it carries on going that way, this restaurant will be shut down. £60 down the drain.

Service was amazing from keri so patient and was catering to our needs. Food was delicious from Luke.

No complaints from me! The food was delicious and importantly it was nice and hot. I used to be a chef in a 5* Marriott hotel and I enjoyed the meal. These are just some constructive comments for you to consider: * Just a tiny little bit of greenery in the form of some salad leaves etc, served with the calamari would be a beautiful touch. The calamari itself was wonderful but… Very ”same-ish” and repetitive. Just break it up a bit with something else (a tiny amount) on the plate. It’s an £8 starter approx and you can do that without massively denting your £ margins. * the seabass main dish that we both had… We thought was fantastic… So well done to chef Luke! Personally, I also appreciate the generous touch of providing me with a few more potatoes. I am a one diabetic and I know when I looked at the plate having injected, the very small amount of potatoes that were originally provided would not be enough for me…. So again I appreciate our lovely waitress Liga and Chef Luke combining to bring a more normal portion of the same potato dish so that I could eat it with my meal. * Finally we were first seated in a booth… But unfortunately this was right underneath one of the speakers that played music. I asked the first waitress that had seated us if the music could be turned down. She told me that unfortunately she had no control over the music level. I think this needs to be changed as in the end we had to be moved… Music should be distinctly in the background and not invading your meal experience.It was too loud and also in my opinion not gentle but way too lively… We had come for a meal not to a nightclub! These are just constructive feedback points that I hope you will take in the spirit that they are intended. Our waitress was Liga. Now she is an absolute asset to your company… she went out of her way to accommodate us helped us to move tables when the music was too loud and sourced the extra potatoes for me for my main course. What I liked about Lea was that she treated us like individuals… Not just a number. She was personable and professional throughout a great ambassador for Zizzi And she deserves to be recognised for this. She made the meal experience the best it could be. Thanks Liga from Latvia 😂 The food tasted great. I’ve only given three stars rating to the atmosphere as the music didn’t help and there was I think only two other tables in the whole restaurant with us so it was a neutral atmosphere during that time. But we both enjoyed it and we will be back. Happy to discuss if you have any other Qs. Regards, Kevin p.s. not on your list below but we both highly recommend the Sea Bass dish. Perfecto 😋!

One word - poor . WeTurn up and there were no more than 4 tables in the whole restaurant that had people on . Was told only taking people who have booked today so we go on the app and book a table for 15 mins later . After some eye rolling between the staff they said that we could sit down but there would be a long wait for food . The way this was handled was extremely poor. You may have well just shut the restaurant as you def were not making any money that day . This zizzi used to be so good ! Really gone down hill .

Kacper was a delightful young man with impressive manners and respect, we were only having a look but decided to stay!

We had a lovely lunch with two young and quite tired children in tow - the staff were really helpful and friendly. Thank you to Steffy for such great service!

Pizza was soggy and not cooked enough

I just received the pizza Primavera take away, but tomatoes and peppers are missing. Plus all the ingredients are on one side maybe because of the transport.

Great friendly service and tasty food

The food, place and the staff were alll great!

Zizzis Romford is lovely. We were sat immediately and Liga our waitress was exceptional and she made sure we were looked after. Her service was outstanding and she recommended some delicious dishes for us to try. Food was hot and came quickly. I would definitely come again thanks to the service.

Absolutely stunning place in all aspects, The staff, especially our waiter, Liga, we're an absolute joy whilst our food was being prepared and did a stunning job to ensure our stay was as welcoming as possible. After receiving our food we we're delighted at just how fresh and delicious it was. The "Rustica Black Mushroom and Salami" was our choice for the day and it sure delivered, the crust was so thin and crispy you'd be crazy to not include it in every bite. Not to mention the atmosphere of the restraunt was just as great. I highly recommend the Zizzi at Romford for families, couples or even on your own as it is very welcoming and comforting.

0 stars, I advise you never ever go there. No service whatsoever, had to leave after waiting for almost half an hour for someone to come and take our order, although others were served even though they came way after us. A useless manager and a useless waiter who looked like she didn’t want to be there. No wonder their restaurants are always almost empty😆 good reviews are from paid local guides or people who have very low expectations of hospitality service 🤡

Had a really lovely meal at Zizzi’s yesterday evening. Our waitress Keri went above and beyond for us. I’m gluten free and she catered for me perfectly and was clued up on allergens and what I could and couldn’t eat. Even reassured me that the chef was ensuring everything was safe before he prepared my meal. The food was great. We can’t wait to return. Thanks Keri!

Keri‘s service was amazing! Keri made us feel very welcome. The food was lovely. Service was speedy.

I recently visited Zizzi in Romford with my family, and I must say, it was a delightful experience. From the moment we stepped inside, we were greeted with a warm and inviting atmosphere, perfect for a cozy family dinner. The restaurant's interior is well-designed, featuring a mix of modern and rustic elements that create a comfortable and stylish setting. The lighting is soft and intimate, making it an ideal spot for a romantic dinner or a casual gathering with friends. The menu at Zizzi offers a wide variety of dishes, catering to different tastes and dietary preferences. We started with the garlic bread and bruschetta, both of which were delicious and perfectly cooked. For our main courses, I had the risotto with mushrooms and my husband opted for the pizza with prosciutto and rocket. The risotto was creamy and flavorful, while the pizza was cooked to perfection with a thin, crispy crust and generous portions of toppings. The service at Zizzi was attentive and friendly, with our server checking in on us regularly to ensure that we had everything we needed. The waiting time for our food was reasonable, and our dishes were served hot and fresh. One thing that stood out about Zizzi was their commitment to using fresh, quality ingredients in their dishes. This was evident in the taste and presentation of our meals. After our first visit to Zizzi, we raised some suggestions to the management and to our surprise, the management was responsive and did exceptionally well to make reasonable adjustments and excellent customer service. Much kudos to the manager for talking to us during our second visit. Overall, I would highly recommend Zizzi in Romford to anyone looking for a delicious meal in a warm, inviting atmosphere. The food, service, and ambiance all contributed to a memorable dining experience that I would definitely repeat in the future.

Keri always friendly and accommodating.

Fantastic food, even more fantastic people. 10/10 easily best Zizzi's I've been to. Ridvan top man. Keri best of everything!!

Excellent service provided by Kerri and a special thanks to our chef Faljena. Thank you 🫶🏼

I just want to say how much I appreciate your server Keri. Keri was wonderful from the start to finish when we came to eat today. Keri you are a wonderful human and me and my daughter are so grateful for all your help today.

Keri was a wonderful waitress, super friendly, and also really helpful with information about the Zillionaires app and offers available. Great service, and the food was delicious as always, well done to the chef Roney 😊

We was atending on the luch time the servise was nice. Thank you

Keri was our server today she has very good customer service qualities

keri was a lovely friendly waiter and our chef roney cooked some lovely yummy food

Everyone was nice, helpful and accommodating, especially to my daughter who has celiac. Fatjona the chef, in particular, was lovely and talked me through the process of how she makes her pizzas. Her food was delectable, we had a great time.

Keri was so lovely - amazing service ! Thankyou

We had professional and quick service today from Keri . Chef Roney cooked for us so tasty siciliana salmon and for my husband pizza rustica with lamb 👌so happy with everything 100% recommended

Keri was our waitress today and was very friendly and attentive. She fussed over our 1 year old as did the chef that popped over and our baby loved it. Food was delicious as always.

Lovely place for a family meal. Well attentive and friendly staff. and even better food!

Yesterday we had dinner at Zizzi Romford. Very delicious food and nice cocktails. Thank you Ewa for the very nice service.

Horrendous! Ignored by staff, 20 min wait for starter, then hour wait for main of which one came up cold - after complaining they then guess what did it again. 30 min wait for dessert! Whole restaurant complaining Manager should be sacked!

Came this evening around 6:30pm, we were one of two tables when we arrived. Took ages before we were actually served. Then starters and drinks arrived promptly. Then waited a bit longer and our mains came out whilst we still had starter plates not cleared. They forgot half of our order and only when prompt did they question if we actually received it before realising it was their fault. My daughter had finished her pizza before her chips had come out and they was burning hot and we weren’t warned about it either, they were just given straight to her (she has multiple additional needs and wouldn’t have known herself either!). We ended up cancelling one of our sides as they forgot them AGAIN after the other two had come. Both FOH staff had disappeared whilst we sat for almost 30 minutes with no one collecting our plates, asking if we wanted desserts, or anything else. Chef was on his phone for the duration of this and was calling for service with no one coming out. Considering in the end we was one of four tables - these complaints shouldn’t of needed to be shared as there was excuse to not be more attentive to customers.

Unfortunately, The past two visits ive experienced very long waits. As we sat to order we wasnt informed of what wasnt available from the menu. After making a decision on what to order i was then informed that the salmon wasnt available. When i ordered the arancini it the server apparently heard cheese and onion...nothing on the menu says cheese and onion. we watched diners sit to order only to walk out because of the wait. We did consider doing the same because of the wait last time. Arancini balls x3... 1 was overcooked and didnt have much filling at all. Its a real shame 😔 The manageress deserves a medal, she worked so hard bless her

Great food, happy service Keri was very kind and made sure we were all happy with our food and drinks Cheery atmosphere

Every time we visit, always get a warm welcome & friendly conversation with Lindsay & Keri, they are great when it comes to food allergies (Fish). We are regulars at the Romford branch & always make a bee-line towards Zizzi’s! Thanks guys & see you soon!!😋😜😎

Wasn’t a great greeting on arrival. Obviously short staffed but waitress was unfriendly and not that professional until it came to paying the bill! Food wasn’t its usual tasty self

Lovely place, amazing staff and delicous food

When i came in there was just one chef and one person on the floor, and they both did an amazing job, food lovely, quick service and good atmosphere. The lady who served us was called Louise, i didnt get the chefs name.

Saffa was very helpful and friendly

Probably one of the best waitresses we got to be served by - a young, lovely girl (Keri) with a genuine smile who made sure we were not missing anything . We were promptly seated despite the Father’s Day crowd and limited number of tables left. The food was delicious (as it always is :) ) . Hope we’ll get to experience Keri’s service again as it left us smiling ! Thanks Zizzi Romford

Food was very tasty and our waitress Keri was amazing, she was very helpful and worked very well under pressure taking care of all of our needs. A big shout out to the chef fatjoua prawns with garlic sause was amazing and so were our Pizzas.

Great food today in Zizzis for lunch with the Mrs and great service from Steffy. 10/10 all round.

Booked a table for dinner for Father’s day .. we usually going to zizzi in st Katherine docks and we love food and service there .. but because we live in Romford decided to book table here as is local , And that was my biggest mistake ever ! We have been waiting 22 minutes for someone to actually come to us and take an order . Let me mention that restaurant wasn’t busy at all . Half full. Starter arrived after 20 min . Main course arrived after 40 min we finished our starter . Starter was ok , but main food was extremely disgusting . My daughters spaghetti was watery and tasteless , my husbands lasagne was burned and my chicken pasta was swimming inside oil ! This is our usually food we order in different zizzi and always is perfect . This food today was horrible ! Also we tried to order more drinks but been ignored 3 times . Till I finally stoped another waitress and ask her for a drinks . Such a horrible experience for my husband ! We tried to have a good time in that special day but let’s be honest with that kind of experience it’s so hard to have a good time . I definitely DO NOT recommend this place and will never come back here . I learn my lesson and just gonna continue go to zizzi in different area .

Very short staffed and busy today being fathers day, stuffy was attentive trying to serve so many tables well done to all that was working.

We had a lovely service by Louise

Louise, our server was excellent. She was really helpful & nothing was too much trouble for her. Will definitely be back & will recommend to family & friends

The amazing chef Fatjona cooks the most delicious pizza 🍕 I would definitely recommend going to Zizzi when she's working 10/10

Amazing service from Steffy!!! A great evening out with friends, will 100% be returning :)

I had a fantastic time at Zizzi Romford with my family. Lisa, our server, truly elevated our experience with her exceptional service. Her politeness and excellent hospitality were truly commendable. Farjona and Ridvan crafted the most delicious pizza and pasta for my family. Their hard work and dedication made our dining experience incredibly enjoyable, and we are already looking forward to returning soon. A big thank you to all of you for your outstanding efforts.

It was my birthday meal and Steffy has made it very special . Service was amazing , food was hot and lovely 😍. Place to visit in Romford for occasions or romantic meal

We went to eat on a busy Wednesday night - was welcomed and assisted by Keri who was very pleasant and accomodating. We had the food quite later than expected but understandable since there were only 2 chefs to work on a busy dinner rush. Food was great and great work on Chefs Ridvan and Faljona! Just expecting more from the the wagyu meatball dish. But we enjoyed the food in general! Will comeback

Liga and keri gave us an amazing experience. The food was amazingly cooked couldn't ask for a better service. Highly recommend

Amazing food and amazing service

Lovely waitress Kerry - very helpful and friendly

Keri was very helpful when serving my family.

Very nice stuff specially Keri she is always welcoming and smiling respectful and caring nice places to go I will recommend it all off them very nice people

Very nice meal and the service was so lovely and attentive. Thank you to our server Keri for making our meal extra special.

First time in zizzi, the lady serving Louise was on her own and quite busy, but she made our experience enjoyable

I’ve always come to this Zizzi, but havent come across such a genuine and friendly customer service delivered by Keri. Food, service and ambiance was great. But Keri’s service was the game changer for me! Thank you

Was served by keri, she was amazing and gave us amazing service would Love to come back:)

Keri was amazing !! Great waitress

Fantastic service from Keri, put up with all our requests! And really friendly. Great food from chef Ridvan. All credits to your company.