Zizzi - One New Change in City of London, Westminster

Big respect to the manager. I complained about the portion size of the spaghetti bolognese and would have been happy with a bit extra but he was nice about it and offered me near enough the size of another portion for free.

It’s always nice to have a meal at Zizzi,One New Change.The pasta cooked by Chef Hendi it’s lovely.I would go back and I definitely would recommend it. Thank you for the lovely food.

Amazing food and very good prices. Our friend who is celiac had diverse food options, waiters were very informed about how to handle and everything was very well prepared. Highly recommended!

The waitress issued a tip on my card WITHOUT my knowledge. I am very dissapointed as the food was great.

Georgia was so helpful during the whole meal. Made sure I felt well looked after and checked that everything with my meal was good. Will definitely be going back there just for Georgia.

We went on september 12. Nice restaurant, good food and excellent service from the waiter Alan. I recommend it.

Visited Zizzi's on a team lunch out and really enjoyed the meal. We had pre-booked the table so got seated straightaway. The atmosphere is great with plenty of space and we got served quickly. I went for the wagyu royal rustic pizza and have to say haven't had a great pizza like this in a long time. For drinks I went for the specials for the day. The cost was as expected average for the city but thoroughly impressed with the food and service. Highly recommended!

Visited Zizzi's on a team lunch out and really enjoyed the meal. We had pre-booked the table so got seated straightaway. The atmosphere is great with plenty of space and we got served quickly. I went for the wagyu royal rustic pizza and have to say haven't had a great pizza like this in a long time. For drinks I went for the specials for the day. The cost was as expected average for the city but thoroughly impressed with the food and service. Highly recommended!

Great chefs great staff! Thanks Georgia!

During my short visit for a quick lunch, I encountered one staff member who was particularly rude. After asking the waitress to remove the optional tip (as it is indeed optional), she became noticeably aggressive. We had only been there for 20 minutes before needing to leave, but her behavior was uncalled for. She even crumpled the bill in an aggressive manner over the mere removal of a £5 tip… I've never experienced such poor treatment in a restaurant before—quite shocking and disappointing. Food was alright, but the service had gotten rid of my appetite.

Great quick service with a smile. The food was really tasty. We ordered the pasta meatballs and pasta ragu. Very impressive. Thank you

Lovely time ! Extremely quick service for our mains and apps. Cocktails were really well made. Normally our family doesn’t have the easiest time due to our food restrictions but it was so accomodating. Even changing the pizza in the moment when they found out we couldn’t eat something. Food was really well priced too! The amount we got for the price was amazing!!!! - not to mention you could’ve gotten 3 courses for 25£ Overall a lovely time! Staff were so kind and atmosphere was lovely! Great view!

Zizi Pasta and Pizzeria offers a delightful dining experience that combines Italian cuisine with a cozy atmosphere. Service is friendly and attentive, ensuring that you feel well taken care of throughout your meal. The staff is knowledgeable about the menu and eager to recommend dishes based on your preferences.

Nice place to eat. Servers helpful with pointing out the app to get free garlic bread. Food was good, have removed one star only because the topping on the pizza was very sparse!!!

The attention of the team and especially of Alan was wonderful, we are a family with various intolerances and he was very patient with us

I like the idea of being able to order and pay everything on your phone. But we struggled to navigate for some reasons. It might be to do with I was unfamiliar with the menu but I found Nando's easier. Having said that navigating on a small screen is always a challenge. iPad alike touch panel menu available at the table will be easier. A lot of pubs (izakaya) use in Japan Staff were absolutely lovely and helpful.

The warmest people and the best staff. They made my birthday special by giving me the dessert on the house.

Irina was fantastic, great service.

The staff were amazing, attentive, friendly and considerate. They catered for gluten free and had a great understanding of cross contamination and knew their menu well. Highly recommend.

Forced tip, zero million mayo, always poor man

Food was good but a little overpriced. Zero million mayo Nice waiters but forced tip

very quiet at the time we visited. unfortunately they were out of calamari so we ordered the burratta & tomatoes. when it came out it was quite clearly a mozzarella ball & after mentioning with the waitress she confirmed they had run out of burratta. (they did take it off the bill!) thats fine but you need to be honest about it rather than hoping we wouldn’t notice or mention (if it had been up to my 2 teens we wouldn’t have as everything is embarrassing!) it was also served with the weirdest of hard tomatoes that i can only assume was meant to be sundried tomato’s! i would also imagine the pasta was microwaved as part boiling hot/partly cold. def gone downhill since my last visit to a zizzi - such a shame as so many have closed. i’m not surprised as expensive for mediocre food. one waitress could do with a few pointers - do not lean across customers to put down food & dont scrape plates when clearing plates.

Food spot on, drinks spot on, felt like they was a little understaffed for a Saturday night, could of used another server as there was a few big tables which ment staff were a lil less atentive

We loved how was made, baker and waitresses did everything top notch. See You next time.

Good food, service attitude needs to be improved

Service was amazing, food came quickly. The staff were very friendly and polite. No hassle at all. Highly recommend

Excellent birthday meal at Zizzi, One New Change, London Town. Absolutely delicious pollo Milanese (generous portion). Great service from Zsolt and the team. Recommend.

Went to Zizzi Pizza near St Paul's with my wife for a late lunch the other day and had a great experience. We used a Three voucher for a discount on pizzas, which was awesome. The service was excellent - this really kind girl called Ariana or Ariane served our table and made everything really smooth. It's a bit of a trek from where we live, but we'll definitely be back for those delicious pizzas when we're in the area again!

Overall we had a great experience at Zizzi. We booked as a group of 38. We desired to allow everyone choose what they wish to order at the moment and Zizzis allowed us to do so very kindly. The service was incredible and smooth, we barely waited for our food to arrive, even though we were a big group and the kitchen could have gotten overwhelmed. As far as I received feedback from everyone, the food quality was excellent. I had Salmon parpadelle which was exquisite and very tasteful. Totally recommend when hosting big groups dinings.

usually good here but now, on Monday, having booked, they turned off the expresso machine and told us we can't have coffee.. why did they do that?

Amazing location with a variety 👌 of foods. Loved every single minute of our time here and Natalia offered great service.

Great food and speedy service with a smile from Alan who made us all feel very comfortable!

The pizza was really good. The crust is thin and has a lot of flavor. The drinks were also really good. If you are in the mood for pizza, this is a great place to go! Good restaurant for family dinner, and they have highchairs available.

The reception who received us was quite friendly and ushered us to a table. We tried to order thru the QR code but it wasn't working properly. I did try to call the attention of a waitress coming our way but she just gave us a blank stare and went to another table. It was very unprofessional and even if she was tired she could have offered a smile and gestured to come over after serving a different table. My friend also saw how the waitress looked at us and was turned off that she stood and left. I was so looking forward to dine in Zizzi but I don't think I'll ever come back to this branch again.

Really lovely staff!! Very attentive and forgiving to our stupid friend who had too much to drink today. Thank you so much for looking after us and sorry for the trouble! Massive shout out to the lovely waitress too!!! <3

Had a fantastic time at this place! The food was spot on, and the vibe was super chill. Sabine, our server, was amazing—really friendly and knew her stuff.

Great food.didn’t have to wait around long. Dont think they should put pasta crisps on your table then try to charge you £4 when you didn’t ask for them. I think there should be an option to give a tip not put a percentage on top of your bill. But other than that food was great.

The best pizza in London. Waiter Zsolt very nice and friendly person. I’m sure I will come back here

Great food and excellent service! Very attentive staff! The two ladies and the gentleman were doing their best to ensure we had a fantastic time! Thank you! xx

Great food, able to accommodate a large table. Good staff and friendly service.

Great service, no booking 18 people. Excellent

Food was great and the servers were nice. Just be cautious the bill would automatically add a ~10% tip in the bill.

Thank you so much to Alan for creating such an incredible experience for us all and accommodating over 30 people at once. Incredible service and patience. Thank you also to the rest of the staff who were invaluable in success of the event.

Arrived during lunch hour. Getting crushed with customers. Good food. Great 👍 staff. Exceeded expectations. Highly recommend!

So good! Really attentive and Mansi was so helpful

Our server Natalia A was lovely today! Thank you :)

One of my fave Zizzi’s - spacious restaurant and great view of St Paul’s.

Mans was so lovely amazing service and talked me through how to use the app :)

Alan the supervisor was amazing!

Very tasty food. TIP added to the bill in the amount of 10% - so be careful not to be surprised 😎

Food very good the rest terrible table booked for 7.30pm finally had a seat at 8.15pm had to wait until 8.50pm before someone even came to ask if we wanted a drink even though we'd asked several times it seemed that they were more concerned about getting takeaway orders done than the customer in the restaurant very very disappointed

I loved the place as much as I loved the food and the great service from the team! Shout out to Georgia as she gave me some insights about the city, some suggestions regarding where to go and what to do.

The food is like any other Zizzi, which is what you would expect from a chain. But I have to provide a poor score due to the poor attitude of one of the waiters. During payment of the bill, a Zizzi gift card was used. The waiter vocally and visually was annoyed. Whatever the reason, it was unprofessional and an overreaction, especially as Zizzi take the liberty to add a service charge. Our regular waitress was decent. But the man who took payment was too negative. If you're going to charge £18 for a pizza, at least be polite. Overall, 2 stars.

Amazing food as always and excellent customer service by Mariam! He always made sure we had what we needed.

We didn't have a reservation but that wasn't a problem. We were looked after by Marian who was polite & helpful. Food was great, price reasonable & ambience good. We did have to attract attention when we wanted something but other than that, a great little find.

I ordered the burrata pizza which stated ‘whole burrata’ and ended up with a slice of dry mozzarella . When I said it wasn’t burrata I was told it ‘was similar’ though. They took it away and replaced it. The pizza was over cooked and generally not what I’d expect for £18. Not likely to come back

Marian was super helpful and polite!

Marian was very helpful and his service was excellent

Faijan the best person who works here, the food was a little spicy for me, but the bartender told me that their menu is not spicy and advised me to drink yogurt if the food is spicy for me. Thank you

Nice food, nice service. Thanks Marian for all your service!

Soon as we walked in man at bar tall blonde hair was so rude didont smile no customer service skills at all food was dry terrible I had chicken pasta dish mushroom risoto garlic bread bomb an chips pint of been an coke me an my husband everything was so bad worse zizi every 72 pound later I felt robbed disappointed disgusting service from the man an then food .advised not to go hear

could not use vouchers on public holidays

The quality of the food served was excellent. Wine selection could have been better

- Pasta was ok but all our dishes arrived really late - Waiter was unfriendly and didn't come over to update my group on how long the food would take - We ordered through the app but a service charge was still applied (what the hell for?) - No apology from our waiter for the food taking so long

Really slow service, food came separately so some of us didn't receive our food until after others had finished (and if they waited their food would have gotten cold), servers included a service charge despite us ordering on the app, and even after we had the service charge removed, they put a new tip onto the bill.

Food was great, no faults there. But the service was lacklustre. The waitress that served us felt like she didn’t want to be there and spoke to us with absolutely no enthusiasm whatsoever, as if she wanted to get out asap. We wanted to order more food but was told that the kitchen was already closed. They should have called last orders to let the customers know that the kitchen will be closing but there was no word of it. Disappointed.

The food was bad and they don’t accept cash which put as in a really though position as tourists who don’t have a UK bank card. Honestly if I could rate the UK overall I’d give it one star also (especially to London) for going cashless without caring about the tourists at all.

The guys here are great! The food is really nice and tasty! The restaurant is in a really nice spot in St Paul’s area which is amazing you can shop and grab some food

TLDR: Really disappointed. Was my first time trying Zizzi’s and I would never chose to return. Food was average but service was very poor. Think they could have done with double the staff. Upon arrival, staff were cold and unwelcoming. Made me feel quite uncomfortable. Took a long time to take orders, made me unsure they even do table service/orders at first. When food arrived, I was disappointed. Pizza toppings were scarce. Pasta dish wasn’t really as described on menu. But both were nice. I’d say about average, we did eat it all. Waitress rushed off as soon as food was brought so we had to spend a few minutes trying to flag someone down to get sauces. Asked for ketchup and mayo. Was brought ketchup and aioli and then charged for the aioli. I was never offered cheese on my pasta dish, although everyone else was. No one came to check if the food was okay. I had finished my drink not long after food arrived and spent most of my meal trying to wave/make eye contact with staff. Ended up being about 20 minutes before I gave up and worked out how to order through the online system. When finished with food, I think it took over 25 minutes before plates were cleared, and we had to wait so long for the bill we ended up getting up and leaving the table to go to the bar and ask a member of staff for our bill. The very unwelcoming staff member finally helped and we asked for the service charge to be removed because I would have had a better evening if I’d served myself. I’m not being dramatic with timings. We were there for just over 2 hours in total and had 1 course. It’s not just poor service in terms of delays but also in terms of not feeling comfortable and welcome at the restaurant. This was my first time trying Zizzi’s and I spent a large portion of my time there discussing the service being poor and had to try to not let it ruin my evening. I will not return to not just this Zizzi’s, but any.

The service at this Zizzi was abysmal. We had made a reservation since it was a Friday evening and were given a very cold welcome upon arrival and led to a table squeezed next to another couple, despite the restaurant being nearly empty. It took around 20 minutes for them to ask if we would like to order any drinks and then a further 20 for the food order. Once the food did arrive, the pizza was lukewarm. We asked for some condiments for the fries, and were shocked to discover that we had been charged for these at the end, despite the waiter never mentioning it. For the remainder of our time there no staff came over to check how the food was or ask if we needed any more drinks. My partner had to order herself a drink via the app after failing to catch the waiters attention for a long time (he was too busy chatting away to his colleagues). After clearly being finished for over 25 minutes, we still had our empty plates and glasses cluttering the table and were not asked if we would like the bill. Again, clearly they want you to use the app. But paying on the app forces you to pay the “discretionary” service charge, which after the service we received we certainly weren’t doing! So we had to go up to the bar to ask to pay, and take the service charge off, which the waitress seemed completely baffled about! Needless to say, I won’t be returning and to be honest, will likely not visit a Zizzi again!

The service at this Zizzi was abysmal. We had made a reservation since it was a Friday evening and were given a very cold welcome upon arrival and led to a table squeezed next to another couple, despite the restaurant being nearly empty. It took around 20 minutes for them to ask if we would like to order any drinks and then a further 20 for the food order. Once the food did arrive, the pizza was lukewarm. We asked for some condiments for the fries, and were shocked to discover that we had been charged for these at the end, despite the waiter never mentioning it. For the remainder of our time there no staff came over to check how the food was or ask if we needed any more drinks. My partner had to order herself a drink via the app after failing to catch the waiters attention for a long time (he was too busy chatting away to his colleagues). After clearly being finished for over 25 minutes, we still had our empty plates and glasses cluttering the table and were not asked if we would like the bill. Again, clearly they want you to use the app. But paying on the app forces you to pay the “discretionary” service charge, which after the service we received we certainly weren’t doing! So we had to go up to the bar to ask to pay, and take the service charge off, which the waitress seemed completely baffled about! Needless to say, I won’t be returning and to be honest, will likely not visit a Zizzi again!

Pretty lame, used to think it was ok. Awful mushroom starter, like mushroom paste on soggy bread. Kids had caramelised onions on their pizzas which was more like a dark brown teaspoon of v sweet onion/sugar paste (not fresh) Paid the bill, nothing cleared from the table although it was almost empty in there. Still wasn't cleared 10 mins later. Staff looked fed up apart from a cpl of them

Really enjoyed an office lunch here. The food was great and everyone enjoyed it. Very much enjoyed the sausage and nduja lasagne that was on the specials.

We ordered the Bruschetta for our starter but what came was a soft ciabatta, which was under seasoned and came with tasteless tomatoes and a disgusting balsamic sauce. No pesto or garlic. We had the Margarita pizza which was tasteless and bland, no seasoning and we had to ask for chilli oil. The chocolate fudge cake was vile and tasted like the fridge it was stored in. Definitely frozen and defrosted. Our waiter was rude and obnoxious when we asked him to take our order as we could not order digitally as the table number was not being accepted. Don’t bother with this place and go to a real Italian!!

Very nice service and one I've always enjoyed going to but the service yesterday was terrible alongside the pizza which had a lack of meat within it. While everything has gone up in price, I was not expecting this much from Zizzi's which had previously been of a fairly good value. It was extremely overpriced.

Very nice environment, friendly staff, great food. Def recommend

I went to Zizzi for my work team Christmas lunch. It's an affordable casual dining spot for lunch or dinner with plenty of seating. It was pretty busy during December because of Christmas lunches, so the atmosphere was buzzing. I'd say the service wasn't consistently good. I could see that the front of house person was very professional and attentive, but the actual waitress who served us lacked customer service skills. She was not polite, attentive or knowledgeable on the food, she was also quite slow paced considering it was so busy. The food was ok. The set Christmas menu was incredibly affordable, but honestly the pasta was quite bland and they have a starter called Cheese bomb or something, and it was barely cheesy, and in fact just was a garlic bread. The prawns starter was nice and the desserts were great too. Overall I would only recommend it if you're looking for a standard meal that is not expensive.

We stopped by for a quick meal not expecting too much, I just wanted dessert soI tried the sticky toffee apple pudding, and it blew my mind! It is one of the best dessert I have ever tried (and I have tried lots) its was just perfect!

Very good service Nice staff they greeted beforehand order

Have come here a number of times and whilst I would usually say 5 stars, its down to a 4. The food - 5 stars without question They used to provide a little bowl of complementary crisps on arrival, a nice touch to warm up before starters. These have now gone. On my last visit, despite not being super busy, they sat everyone next to each other. I get they want to keep one area for service but we could have had a table between us for a little more privacy and atmosphere

Tasty food and very good service!

Piège à touristes… on est tombé dedans. Pizza margarita aussi fine qu’une feuille de papier : une cuillère à soupe de sauce tomate et une cuillère à café de fromages

Great service and delicious food!

My recent visit to Zizzi St Paul's was mostly pleasant. The restaurant has a lovely ambiance, making it a cozy spot for dining out. The standout dish for me was the Arancini e Risotto Mushroom, which was absolutely delightful, offering a rich and savory taste. The Spaghetti Tomato Sauce with Buffalo was good, but it could have had a bit more zest to elevate it further. While not every dish hit the heights of perfection, the overall experience was positive, and I'd recommend Zizzi St Paul's for a nice meal out with a few tweaks to make it even better.

Ristorante fintamente italiano, ma ci provano. Tutto sommato le pizze buone e anche senza glutine.

Locale carino italianizzato. Materie prime abbastanza buone. Consigliato anche per senza glutine.

Loved it in here, the food was first class and cooked to perfection and the staff were friendly. I’ll definitely come back again!

Visited on a Saturday afternoon, so there was enough sitting available. At the time, there was only one chef, but waiting time was barely noticeable. Pizza was excellent. Pizzas are huge, and it can easily serve two, so be mindful if you're not overly hungry. Normal London prices, but considering the size of the pizza, I say it's great value overall.

Completely overrated and food isn't that great Unsure as to why individuals rave about this place , I will definitely not come back. From "IDGF" attitude by the server to the excessive honey pour in the food. Its a 3 as we didn't get any food poison but far from a 4

Great new additions to the menu

If the service hadn't been so slow and patchy, and the order correct (despite being taken by the manager due to allergies) I think I would have judged the food more kindly! All in all it was the lovely company that made the meal. The dining experience was pretty disappointing all round.

Very comfortable dining area. Fun cocktails. Food wasn’t exceptional but it wasn’t bad!

Nous avons été bien reçus par le personnel de l'établissement qui était souriant. Les plats étaient bons mais ces derniers auraient pu être servis plus chauds. La qualité du repas est bonne dans cette gamme de prix.

Sehr leckeres Essen, Portionen könnten vielleicht etwas größer sein. Bestellung und Bezahlung können völlig problemlos und sehr anwenderfreundlich über das Handy erfolgen.

Just got an uber eats order from here. I have eaten and ordered from multiple different Zizzi restaurants, but this has been the worst one so far. The pizza was beyond any acceptable standard. I always order the GF sticky pig pizza, and the one I got today was just horrific. It had a bit of sauce in the middle with the rest absolutely missing any sauce and cheese leaving (and I am not exaggerating here) about 10 cm of the dough from the edge completely without nothing. It had one singular slice of prosciutto, no crackling at all and maybe 1/3 of the prosciutto I usually would get. It had maybe 5 tiny tomatoes. I would definitely not recommend eating here or ordering from here! Do yourself a favour and go somewhere else or simply order from a different Zizzi location. Absolutely disgusted with having wasted almost £17 on this!

Came in with my family pre F1 Arcade. Fantastic food and really nice, helpful staff (thank you Kristyna).

Servizio molto lento con locale praticamente semivuoto. Cibi ben presentati ma un po' insipidi. Buona la focaccia

Friendly service but let down by being understaffed. Therefore, service is slow because they're rushed off their feet. Management need to take note.

We popped in for some food after a day’s walking around. They served some free snacks but I felt it was left on the bar a bit longer. In general the food was ok, but very weird that 2 of 5 things I ordered, didn’t have the corresponding ingredients so they had to offer alternative things. And the seafood pasta still contained sand in the shells. But the meatballs were nice.

Essen war lecker, die Drinks auch! 1 Stern Abzug da es kalt im Restaurant war und die Klimaanlage lief auch bei kalten Temperaturen draußen. Musste die ganze Zeit unser Jacken anbehalten!