Zizzi - One New Change in City of London, Westminster

A nice cafe where I had dinner with friends a couple of weeks ago. nice interior and good cuisine. A fairly varied menu and reasonable prices. Sometimes you have to wait a little longer for your order, but this is compensated by the courtesy of the entire staff.

Jahieem gave attentive and fast service

Nos habían regalado un vale en Navidad y decidimos usarlo mientras estábamos en Londres. El personal era servicial y la comida era sabrosa, aunque parece que hay una inclinación a más y más platos picantes. Teníamos la carne de res cocinada lentamente y chianti ragu y pepperoni campagna rústica. De postre comimos Raspberry Collins Cheesecake que mi marido dijo que estaba delicioso y muy húmedo mientras yo disfrutaba del Twisted Affogato. Los precios son buenos. Una pequeña queja - hay asientos banqette, pero que por desgracia estaba lleno en nuestra visita. Nos hubiéramos quedado más tiempo y tomado unas copas más si las sillas hubieran sido más cómodas. Pero la comida y el servicio eran geniales.

Margarita pizza was not tasty I do not recommend especially for it’s price

The supervisor called MANSI was so friendly and professional, definitely would recommend.

Jahieem was lovely and accommodating to our group and the food was lovely

Jahieem was excellent. Great service

Too expensive for a small pizza

This is a great to hang out and eat with kids after sightseeing the Globe, Tate Modern and St. Paul’s Cathedral. I was there with 4 kids who were a bit loud but we had a big table in the corner so did not disturb the other guests. The staff was super lovely, the blond lady was very understanding with the kids and made sure that our food came quickly. The kids had the spaghetti Bolognese and Margarita Pizza with mushrooms and they finished it all. The kids menu also comes with lots of raw veg as starters like cucumbers and carrots.

Food was fine, as you would expect from a large Italian chain. Service was poor. The app system is extremely slow and faulty. We split the bill and it showed as missing one persons payment, they paid again and were then charged twice. We were reassured that this would be easily corrected with a phone call if it was the case. Now proving difficult to get a refund. If you order from the 3 course menu, you cannot change your mind without paying for the full set menu anyway. Or at least the waiter made it very clear that would be too difficult.

Good afternoon. i have a terrible birthday evening in this restaurant . How can I contact the office about this situation? Thanks

Zizzi’s 50% off all mains is a perfect deal for students. A lovely pre-show meal, and as we had to leave at a certain time, the service was quick and the staff were friendly. I always enjoy my time and experience at Zizzi’s.

A very underrated restaurant in the heart of the City of London. The decor inside the restaurant is beautifully crafted and welcoming. My pizza came out wrong and a new pizza was made very shortly afterwards, and most importantly, not rushed to make up for the mistake. I’ve always thought it must be difficult to make a bad pizza, but having had quite a few bad pizzas, my confidence was shaken by the London pizza scene. Zizzi was able to revive that belief a little with a good pizza. The tiramisu was also a very good addition to the menu. Kudos to whoever thought to add it on because the recipe is exceptional.

As Neo would say: I had lunch here! Delicious pizza... ha)) Great place for fans of Italian food!

Very quick service, friendly staff and amazing, flavourful Italian!! Great experience and a lovely space for dinner.

Lovely food, helpful staff eager to please. I will return 🤗

Hemos comido en muchos Zizzis y generalmente tenemos una buena experiencia. Con al menos un celíaco confiamos en ellos por su buen menú gf. Vinimos a almorzar y era bastante tranquilo. Como teníamos dos niños en el grupo nos sentamos lo más lejos posible de los otros comensales. Se sentía muy extraño, como si no quisieran niños allí. El servicio era tan lento que casi nos fuimos, pero finalmente se tomó nuestra orden. Entonces nada, por siglos. Pedimos para nuestros niños entrantes (literalmente pepino y zanahorias, nada cocinado). Finalmente aparecieron. El agua del grifo de la mesa nunca llegó. El risotto de hongos era minúsculo, mucho más pequeño que en otros Zizzi’s. Preguntamos sobre esto y se sugirió que pidamos un plato extra! El penne de los niños era pequeño. Porciones muy malas. Para cuando terminamos, después de haber estado allí durante casi 2 horas no podíamos esperar para irnos. Nunca he tenido un servicio así en un Zizzi.

Great restaurant. Great location

Not often do I write a review while I am still at the restaurant. But here I have time here, finished my main course quite sometime back and then they served the starters (no kidding) , the dips we ordered never came ( will be interesting to see if it is included in the bill or not). Thought let’s make most of my time here while I am waiting for my dessert ( if it comes that is) till Christmas!

The food was tasty, and the service is usually good, but not today. Too many unsatisfied customers created a heavy atmosphere to begin with. My personal experience with a particular staff member working behind the bar was extremely poor - they turned me away when there were free tables, and I had to make a reservation. While making the reservation, it became evident that there are multiple free tables. It seems discriminatory, and it was definitely insulting. The waitress was a different staff member, and thankfully, they were perfectly fine. Zizzi needs to seriously address this and train the particular staff member who was working behind the bar so they can handle customers with respect and care, also how to control their emotions better. Although I like the food, I will not be visiting Zizzi again.

Great server, nice and friendly, good good too.

One of the waiters (black shirt) had his batty cheeks flapping in the wind thus tainting the food with excrement particles he also had added a 10 pound tip to the bill without us knowing. The other waiter was lovely though.

I had an absolutely wonderful experience at Zizzi! From the moment we walked in, the atmosphere was warm and inviting, with elegant decor and a cozy ambiance that made us feel right at home. The staff was incredibly attentive and knowledgeable, making excellent recommendations and ensuring we had everything we needed throughout our meal.

The service was wonderful, the entire team is highly qualified.

Everything was very perfect, I recommend pasta pizza.

Firstly THIS IS NOT an Italian restaurant!! It is an Italian STYLE restaurant which is a huge difference. It means you’ll get Americanised food that may use one Italian ingredient. My Italian partner had stomach issues after eating here due to high salt levels. The service was nice and as the restaurant was empty it was quite relaxing. Attention to detail was pretty decent, but the food came out way too fast which is a cause for concern, as it feels it’s all pre made and just waiting to go in the microwave. Wouldn’t go back unless there were no other options for food. Not the worst place for a very unfussy vegan tho.

Service And food was amazing!! Best service ever!! Love this restaurant and the staff

Lovely food, lovely clean restaurant and the staff were so helpful and efficient

All great but staff said I couldn't use my blue light card spent over £200 disappointed😞

Zizzi have adjusted their menu quite a bit since the last time I went. I ordered the Ravioli DiCapra which I enjoyed. Really good restaurant choice for big groups

Super friendly service. Inside you will find a quirky atmosphere. It is very pleasant. Their Crispy Carbonara Pasta is on another level. Highly recommended.

This is our second time here. The food is incredibly delicious and so freshly prepared. We'll be back

The super zucca salad had hardly any grains in and was basically a very expensive bowl of leaves with a bit of roasted squash. Glad I ordered bread as well. Then the meringue on both the brownie and the lemon meringue cookie was utterly runny, sickly sweet and unattractive to eat. A shame because it had great potential. Come on Zizzi, you are normally better than this. We’ll be back to try again soon…

Omg! The best gluten-free/vegan pizza!!! (They had normal people food too, but I was in gf/vegan heaven!)

Big respect to the manager. I complained about the portion size of the spaghetti bolognese and would have been happy with a bit extra but he was nice about it and offered me near enough the size of another portion for free.

It’s always nice to have a meal at Zizzi,One New Change.The pasta cooked by Chef Hendi it’s lovely.I would go back and I definitely would recommend it. Thank you for the lovely food.

Amazing food and very good prices. Our friend who is celiac had diverse food options, waiters were very informed about how to handle and everything was very well prepared. Highly recommended!

The waitress issued a tip on my card WITHOUT my knowledge. I am very dissapointed as the food was great.

Georgia was so helpful during the whole meal. Made sure I felt well looked after and checked that everything with my meal was good. Will definitely be going back there just for Georgia.

We went on september 12. Nice restaurant, good food and excellent service from the waiter Alan. I recommend it.

Visited Zizzi's on a team lunch out and really enjoyed the meal. We had pre-booked the table so got seated straightaway. The atmosphere is great with plenty of space and we got served quickly. I went for the wagyu royal rustic pizza and have to say haven't had a great pizza like this in a long time. For drinks I went for the specials for the day. The cost was as expected average for the city but thoroughly impressed with the food and service. Highly recommended!

Visité Zizzi's en un almuerzo en equipo y realmente disfrutó de la comida. Habíamos reservado la mesa así que nos sentamos de inmediato. El ambiente es genial, con un montón de espacio y nos sirvieron rápidamente. Fui por la pizza rústica wagyu royal y tengo que decir que no he tenido una pizza genial como esta en mucho tiempo. Para las bebidas me fui por los especiales del día. El costo fue el promedio esperado para la ciudad, pero quedó completamente impresionado con la comida y el servicio. Muy recomendable!

Great chefs great staff! Thanks Georgia!

During my short visit for a quick lunch, I encountered one staff member who was particularly rude. After asking the waitress to remove the optional tip (as it is indeed optional), she became noticeably aggressive. We had only been there for 20 minutes before needing to leave, but her behavior was uncalled for. She even crumpled the bill in an aggressive manner over the mere removal of a £5 tip… I've never experienced such poor treatment in a restaurant before—quite shocking and disappointing. Food was alright, but the service had gotten rid of my appetite.

Great quick service with a smile. The food was really tasty. We ordered the pasta meatballs and pasta ragu. Very impressive. Thank you

Lovely time ! Extremely quick service for our mains and apps. Cocktails were really well made. Normally our family doesn’t have the easiest time due to our food restrictions but it was so accomodating. Even changing the pizza in the moment when they found out we couldn’t eat something. Food was really well priced too! The amount we got for the price was amazing!!!! - not to mention you could’ve gotten 3 courses for 25£ Overall a lovely time! Staff were so kind and atmosphere was lovely! Great view!

Zizi Pasta and Pizzeria offers a delightful dining experience that combines Italian cuisine with a cozy atmosphere. Service is friendly and attentive, ensuring that you feel well taken care of throughout your meal. The staff is knowledgeable about the menu and eager to recommend dishes based on your preferences.

Nice place to eat. Servers helpful with pointing out the app to get free garlic bread. Food was good, have removed one star only because the topping on the pizza was very sparse!!!

The attention of the team and especially of Alan was wonderful, we are a family with various intolerances and he was very patient with us

The warmest people and the best staff. They made my birthday special by giving me the dessert on the house.

I like the idea of being able to order and pay everything on your phone. But we struggled to navigate for some reasons. It might be to do with I was unfamiliar with the menu but I found Nando's easier. Having said that navigating on a small screen is always a challenge. iPad alike touch panel menu available at the table will be easier. A lot of pubs (izakaya) use in Japan Staff were absolutely lovely and helpful.

Irina was fantastic, great service.

The staff were amazing, attentive, friendly and considerate. They catered for gluten free and had a great understanding of cross contamination and knew their menu well. Highly recommend.

Forced tip, zero million mayo, always poor man

Food was good but a little overpriced. Zero million mayo Nice waiters but forced tip

Muy tranquilo en el momento en que visitamos. por desgracia estaban sin calamares, así que pedimos la burratta y tomates. cuando salió era bastante claramente una bola de mozzarella & después de mencionar con la camarera confirmó que se habían quedado sin burratta. (¡sí la sacaron de la cuenta! ) Eso está bien, pero es necesario ser honesto al respecto en lugar de esperar que no nos demos cuenta o mencionar (si hubiera sido por mis 2 adolescentes no lo habríamos hecho, ya que todo es embarazoso! ) ¡También se sirvió con los tomates duros más extraños que solo puedo asumir que estaban destinados a ser tomates secos! También me imagino que la pasta se coció en el microondas en parte hirviendo caliente / parcialmente frío. Definitivamente he bajado cuesta abajo desde mi última visita a un zizzi - una pena que tantos han cerrado. Una camarera podría hacer con algunos consejos - no se incline a través de los clientes para dejar la comida y no raspar platos al limpiar los platos.

Food spot on, drinks spot on, felt like they was a little understaffed for a Saturday night, could of used another server as there was a few big tables which ment staff were a lil less atentive

We loved how was made, baker and waitresses did everything top notch. See You next time.

Good food, service attitude needs to be improved

Service was amazing, food came quickly. The staff were very friendly and polite. No hassle at all. Highly recommend

Excellent birthday meal at Zizzi, One New Change, London Town. Absolutely delicious pollo Milanese (generous portion). Great service from Zsolt and the team. Recommend.

Went to Zizzi Pizza near St Paul's with my wife for a late lunch the other day and had a great experience. We used a Three voucher for a discount on pizzas, which was awesome. The service was excellent - this really kind girl called Ariana or Ariane served our table and made everything really smooth. It's a bit of a trek from where we live, but we'll definitely be back for those delicious pizzas when we're in the area again!

Overall we had a great experience at Zizzi. We booked as a group of 38. We desired to allow everyone choose what they wish to order at the moment and Zizzis allowed us to do so very kindly. The service was incredible and smooth, we barely waited for our food to arrive, even though we were a big group and the kitchen could have gotten overwhelmed. As far as I received feedback from everyone, the food quality was excellent. I had Salmon parpadelle which was exquisite and very tasteful. Totally recommend when hosting big groups dinings.

usually good here but now, on Monday, having booked, they turned off the expresso machine and told us we can't have coffee.. why did they do that?

Amazing location with a variety 👌 of foods. Loved every single minute of our time here and Natalia offered great service.

Great food and speedy service with a smile from Alan who made us all feel very comfortable!

The reception who received us was quite friendly and ushered us to a table. We tried to order thru the QR code but it wasn't working properly. I did try to call the attention of a waitress coming our way but she just gave us a blank stare and went to another table. It was very unprofessional and even if she was tired she could have offered a smile and gestured to come over after serving a different table. My friend also saw how the waitress looked at us and was turned off that she stood and left. I was so looking forward to dine in Zizzi but I don't think I'll ever come back to this branch again.

The pizza was really good. The crust is thin and has a lot of flavor. The drinks were also really good. If you are in the mood for pizza, this is a great place to go! Good restaurant for family dinner, and they have highchairs available.

Really lovely staff!! Very attentive and forgiving to our stupid friend who had too much to drink today. Thank you so much for looking after us and sorry for the trouble! Massive shout out to the lovely waitress too!!! <3

Had a fantastic time at this place! The food was spot on, and the vibe was super chill. Sabine, our server, was amazing—really friendly and knew her stuff.

Great food.didn’t have to wait around long. Dont think they should put pasta crisps on your table then try to charge you £4 when you didn’t ask for them. I think there should be an option to give a tip not put a percentage on top of your bill. But other than that food was great.

The best pizza in London. Waiter Zsolt very nice and friendly person. I’m sure I will come back here

Great food and excellent service! Very attentive staff! The two ladies and the gentleman were doing their best to ensure we had a fantastic time! Thank you! xx

Great service, no booking 18 people. Excellent

Great food, able to accommodate a large table. Good staff and friendly service.

Food was great and the servers were nice. Just be cautious the bill would automatically add a ~10% tip in the bill.

Thank you so much to Alan for creating such an incredible experience for us all and accommodating over 30 people at once. Incredible service and patience. Thank you also to the rest of the staff who were invaluable in success of the event.

Arrived during lunch hour. Getting crushed with customers. Good food. Great 👍 staff. Exceeded expectations. Highly recommend!

So good! Really attentive and Mansi was so helpful

One of my fave Zizzi’s - spacious restaurant and great view of St Paul’s.

Our server Natalia A was lovely today! Thank you :)

Mans was so lovely amazing service and talked me through how to use the app :)

Alan the supervisor was amazing!

Very tasty food. TIP added to the bill in the amount of 10% - so be careful not to be surprised 😎

Food very good the rest terrible table booked for 7.30pm finally had a seat at 8.15pm had to wait until 8.50pm before someone even came to ask if we wanted a drink even though we'd asked several times it seemed that they were more concerned about getting takeaway orders done than the customer in the restaurant very very disappointed

I loved the place as much as I loved the food and the great service from the team! Shout out to Georgia as she gave me some insights about the city, some suggestions regarding where to go and what to do.

The food is like any other Zizzi, which is what you would expect from a chain. But I have to provide a poor score due to the poor attitude of one of the waiters. During payment of the bill, a Zizzi gift card was used. The waiter vocally and visually was annoyed. Whatever the reason, it was unprofessional and an overreaction, especially as Zizzi take the liberty to add a service charge. Our regular waitress was decent. But the man who took payment was too negative. If you're going to charge £18 for a pizza, at least be polite. Overall, 2 stars.

We didn't have a reservation but that wasn't a problem. We were looked after by Marian who was polite & helpful. Food was great, price reasonable & ambience good. We did have to attract attention when we wanted something but other than that, a great little find.

Amazing food as always and excellent customer service by Mariam! He always made sure we had what we needed.

I ordered the burrata pizza which stated ‘whole burrata’ and ended up with a slice of dry mozzarella . When I said it wasn’t burrata I was told it ‘was similar’ though. They took it away and replaced it. The pizza was over cooked and generally not what I’d expect for £18. Not likely to come back

Marian was very helpful and his service was excellent

Marian was super helpful and polite!

Faijan the best person who works here, the food was a little spicy for me, but the bartender told me that their menu is not spicy and advised me to drink yogurt if the food is spicy for me. Thank you

Nice food, nice service. Thanks Marian for all your service!

Soon as we walked in man at bar tall blonde hair was so rude didont smile no customer service skills at all food was dry terrible I had chicken pasta dish mushroom risoto garlic bread bomb an chips pint of been an coke me an my husband everything was so bad worse zizi every 72 pound later I felt robbed disappointed disgusting service from the man an then food .advised not to go hear

could not use vouchers on public holidays

The quality of the food served was excellent. Wine selection could have been better

- Pasta was ok but all our dishes arrived really late - Waiter was unfriendly and didn't come over to update my group on how long the food would take - We ordered through the app but a service charge was still applied (what the hell for?) - No apology from our waiter for the food taking so long

Really slow service, food came separately so some of us didn't receive our food until after others had finished (and if they waited their food would have gotten cold), servers included a service charge despite us ordering on the app, and even after we had the service charge removed, they put a new tip onto the bill.

Food was great, no faults there. But the service was lacklustre. The waitress that served us felt like she didn’t want to be there and spoke to us with absolutely no enthusiasm whatsoever, as if she wanted to get out asap. We wanted to order more food but was told that the kitchen was already closed. They should have called last orders to let the customers know that the kitchen will be closing but there was no word of it. Disappointed.