Zizzi ( Bexleyheath) in Bexley

Personally, Zizzi is one of my favourite places to go. I come to the Zizzi in bexleyheath very often and every single time I’ve had issues, but knowing the business of a restaurant myself I have given them the benefit of the doubt due to it being a very difficult workplace. Unfortunately, my visit today has set me over the edge. Myself and two friends came into the restaurant which was near to empty and ordered the food as soon as we sat down (same food as always) and had to wait 40 minutes for our starter and another 40 minutes after for our mains. I have an allergy so I understand the more difficult prepping for making my food. But as standards go in a restaurant you should be insuring that even if a mean is an allergy, don’t make the customer wait longer. To top this all off, my food came burnt which showed to me the lack of care and attentiveness for cooking our meals. I ended up having to pay full price which was almost £70 for our meals after waiting so long for each item and having it be burnt. Utterly dissatisfied and disappointed. Will now never be returning.

won’t be coming here again. been here many times and it’s gone more and more down hill after every visit. lasagnas come out different every time and final straw was having to wait 40 mins for a starter, and another 40 for mains in a practically empty restaurant while other people who came in after us already had both meals. never a friendly environment either. Had an issue with my main last time and manager said they would take it off the bill, but they didn’t. This time I complained about the wait time and fact that one meal was burnt and waiter said he would see what he could do. nothing was done, left having to pay full price for an awful service.

Good food, polite service, nice vibes. Will be back

Service was good. Food was delicious

Food was great service was little slow and one person had finished before all mains were at the table, but tasted ok

I really like Bexleyheath Zizzi. It’s always very welcoming and the food is lovely. Staff are really hardworking and caring - special shout out to Luke who has been our host a couple of times now and is super friendly and professional. An ask to keep the beetroot Gnocchi pasta bake on the menu full time and not just Xmas pls! :)

El tiempo perdido fue a cenar 1 hora y media antes de una cita en el cine, pero después de esperar 55 minutos no llegó la red y se le dijo que sería mucho más largo, ya que estaban cocinando entrantes para una mesa de fiesta de 65 plazas y también estaban priorizando la entrega. Personal amable y agradable, sin embargo, que no puede ser culpado, pero parecía un poco confundido a veces. Al final tuvimos que irnos sin nuestra red y nos quedamos muy decepcionados sin descuento en mi factura. Dato curioso después de ver la película (2 horas y media de duración) pasamos por este restaurante para ver salir esa misma fiesta así que quién sabe cuándo habría llegado nuestra red principal.

Loved the interior design, dark colours but still bright & quirky. Staff were friendly and welcoming. We tried out the lasagne & Pinoli pizza which were both lovely.

...we had a very disappointing visit here yesterday evening (saturday 23 november 2024) after watching a movie next door ...we sat down and orders were taken, the drinks and starters for kids menu was served promptly but our pizza's were taking forever ...after about 45 minutes we asked the waiter what's taking so long and he went to check - at that point he came back to tell us the kitchen says they've run out of pizza and can only do pasta ...for starters how does an Italian place run out of pizza at 7pm on a Saturday evening and secondly until we asked for our late food no one bothered to tell us that what we ordered wasn't available (surely the kitchen knew this when the order went through) ...was very annoyed as the only option the waiter gave was to order pasta (which we didn't want) or walk out without paying for the drinks - not even a proper apology from the manager, who just waved us bye at the door ...this left us with a very hungry child and trying to find somewhere else nearby with seats at 8pm on a Saturday!

Really good food lived the new lobster prawn pasta . Will be back for that , Service was also very good . Although the men’s toilets were absolutely disgusting there was poo all over the cubicles . The toilets looked like they hadn’t been cleaned properly in ages . Also the tables felt dirty when we sat down , very sticky to touch .

Our server, Firat, was lovely. He was very funny but also very attentive and made the experience. Thank you!

Very tasty food and super nice staff!!! I highly recommend this restaurant!!!

Had to wait for an hour just to get starters then we were being rushed and asked for dessert orders while we were still eating mains. One order was wrong and one order was given to another table. Extremely disappointing service

Ordered from here on deliveroo tonight. The food was over an hour later than they said it would be, this was down to the restaurant not driver. And when the food came the pasta had 0 sauce on it and tasted disgusting. I have ordered this same dish from here many times in the past and it was ok, a bit bland but I jazz it up at home with some seasoning and cheese. Lately it’s really gone down hill, and tonight was just a joke. The chips with bolognese I ordered looked like it had been sat out for hours and had darkened and CONGEALED on top and it was stone cold. The dessert which I have ordered before, was just as disappointing and half the size it used to be + 25% more expensive. Massive let down! Don’t bother!

Two staff members were handling dine-in customers, deliveries and checkout (extremely busy). There were three chefs in the kitchen but all of them are friendly. The food quality was average for the price. ▪︎Calamari was tasteless and non crispy but the wild garlic aioli was good. ▪︎Spicy harissa chicken breast was good. ▪︎King Prawn Linguine was very ordinary. I can cook better , just kidding 😛 Note: They accepted Tesco Clubcard voucher for A la carte without drinks.

Luke service was amazing top tier

Great, service. Will definitely go again.

Very bad toilet stinks like poo

Wonderful lunch, friendly staff who gave us plenty of time to enjoy a lunch Italian style! Great food, the Xmas menu is fabulous!

Excellent service, we were able to enjoy our long lunch in the Italian style. Thank you to our waitress who was very friendly.

This order never arrived!! I called Zizzi’s at 20 past six to complain and they said they were waiting on a driver who never appeared. I continually checked the app and even at 19:20 it said it was due for delivery between 17:50-18:10.

Almost walked out without paying... After sitting down, we had our order taken. As it was very quick after sitting down. I asked if they sell pints of beer. The waiter replied with "we don't do pints". However I quickly saw that they sell pint sized bottles, and said ill have that instead as its a pint. Once we recieved our food, i asked for some garlic sauce or sour cream for the super dry pizza. Received a "we don't have that". So surely as waiter in a resturant is your job to perhaps offer a substitute if you "don't have that". We had to name every type of sauce before the waiter said "yeah we have that" being garlic butter. (Bearing in mind there's 2 of us, the waiter brings over what seemed like a tea spoon of garlic butter in one pot). After the food was finished. And the empty plates wete collected. We sat for 30 to 40 minutes wondering when the desert option or at least the bill would come round. No sign of any waiter anywhere. So we stood up and were about to leave. Then what I presume was a "manager" came running over to ask if we are going to pay. So we replied with how? Aparenlty you have yo use an app after scanning a code that's hidden by fake flowers on your table. Also, you have to skip at least 3 different tips/giving steps before you can pay and leave.... we live in a world now where customer services doesn't exist. As a young 18 year old I worked in restaurants and would juggle for tips if I had to. Nowadays it's expected almost.

Lovely place, not been for a few years but they have kept the interior fresh and nice, staff were lovely, we hit it at 12 for lunch so not many customers but suits us fine. Our 5 year old munched his way through the three course bambini menu no issues. Wagyu Rustica and chicken salad were both spot on.

It's very possible that I just ordered the wrong things. I arrived starved and excited to eat (especially a salad because salad options are limited in this area). Not only did the fondue come with bland, flavorless bread, but the butternut squash salad featured still-frozen slices of unseasoned squash on my plate. It was like these were remnants of a salad bar scraped together and taste was an afterthought. The kale wasn't present, neither was the hummus. Definitely not worth even half of 14£. But the staff was kind and attentive, and my water carafe was cool. Can you tell I don't like leaving bad reviews? But if a restaurant serves food and fails to do a good job, it is good to warn others. If you're here, probably should just stick to the pasta.

Visitado el 21 / 11 / 24 a un restaurante bastante ocupado, no hay problema con conseguir una mesa y pedidos tomados rápidamente. Mientras estaba sentada frente a la cocina era natural mirar de esa manera, ojalá no lo hubiera hecho. El chef barbudo estaba tan fuera de lugar. En el espacio de 15 minutos debe haberse tocado la cara unas 10 veces, ya sean los ojos, la nariz o la zona de la boca, ¡directamente después de limpiarse la frente ha metido el dedo en la brocheta de gambas! Totalmente fuera de lugar y tan antihigiénico! Al estilo del restaurante Zizzi con cocina abierta, ¡cabe esperar que la higiene sea de primer nivel! Seguí observando a este chef toda nuestra visita y fue desagradable, no volveré a visitar esta sucursal, informaré a la agencia de estándares de alimentos.

luke’s service was 10/10, will be definitely coming back again!!! met all our needs and was incredibly helpful

Luke’s service was 10/10, absolutely made my day. What a legend, made the meal so much better, very friendly. Thank you so much Luke!!!

Lukes service was amazing! Food was great too! We will be returning!

Beautifully done Zizzi- interiors are chic and spacious. The staff were attentive, kind. The food is Zizzi is always satisfying. Children are given crayons and activity placemats to keep busy. There was no service charge on the bill- so do tip the staff if you enjoyed your meal. :)

Good food for a family birthday. Allergies coped with really well. One star down for atmosphere as it was a Monday night so not really their fault but a bit quiet.

Great restaurant, good service for a large group, thanks

Order and payment accepted at 20.29. Delivered at 21.35. And cold.

Tasty food, served quick and with just the quality you'd expect. Great service and lovely atmosphere.

Popped in with my parents for lunch and were the first customers by the look of it. Bearing in mind there were no other customers we had to wait a very long time for our food to arrive. The calmari was under seasoned and tough as it was overcooked. The mains were quite tasty. We have been to this restaraunt a few times over the years and this is the first negative experience we have had.

We’ve just had a very enjoyable meal at the BexleyHeath branch. Good food, good atmosphere and our server Isabella was attentive

I love it here the atmosphere was so nice and relaxed it was not to loud they were short staff and still got to us quickly the food was to die for and my daughter loved the desrts we went here for my husbands birthday and even my autistic son loved it i recommend it highly its a very nice place

Prawn linguine was horrible prawns fishy not fresh! Chicken awful microwave reheated. Pizza wasn't worst but rest was terrible AVOID

I’m not one to complain. We placed an order and had regular updates. After an hour and half, with the app saying the driver was at the restaurant for 45 minutes, we called the restaurant. The manager told us he had only two people in the kitchen and when looking for our order he said ‘we haven’t got it’ so we said ok, and started to cook some dinner after being disappointed that we could treat my daughter as promised. As soon as I plated our food, the delivery arrived! Terrible customer service

We visited this brunch for dinner! I'm upset for every minute that I have been there! Starting from our server "Agnese" was really rude! looks that she have to pay our bill and was angry from talking the order till the payment, never one Smith in her face , after the food was horrible! Calamari salted no one from the table eat them king prawn starter not couched ! We reported this issue and no one takes care of the food and bill ! Pizza burned too !!! Lucy we didn't ask for desert because God know how will be! The worst experience in Zizzi ! Never will be back in this brunch, and I don't suggest to no one

Visited for a date with my partner. There was clearly some kind of issue as the food was very slow, but in fairness this was explained to us by the host at the door. The service was fantastic - they were clearly stressed and under the pump, but were exceedingly helpful and friendly. Food was fantastic, with all three courses being completely devoured

Ni siquiera debería darle una estrella, ya que ni siquiera fue una experiencia para calificar. Habíamos reservado para 23: 00, que es comprensiblemente muy tarde, aunque intentamos llamar y decir que si lo habían hecho antes lo tomaríamos. A las 9: 30 el hombre del teléfono dijo que estaban llenos antes del 23: 00 . Llegamos a las 10: 30 y solo había una mesa sentada en el restaurante. Esperamos 10 minutos más mientras cada empleado nos ignoraba. Cuando digo que nos ignoraste, lo digo en serio. 3 miembros del personal nos miraron y miraron hacia otro lado, uno incluyendo un gerente. El gerente declaró entonces que no tenía personal ya que envió a todos a casa. No podría haber estado tan ocupado si hubieras enviado gente a casa. No hubo una disculpa sincera, ya que encajó una orden de entrega justo en frente de nosotros. Absolutamente lívido en esta situación cuando es viernes por la noche, por lo que debe esperar que la gente salga a cenar. Si nos hubiera llamado después de que hicimos nuestra reserva rápidamente después de la llamada telefónica, entonces habríamos encontrado en otro lugar. Completamente insatisfecho y estará llevando el asunto más allá.

Lovely helpful lady ! So attentive for my mum bday the following day I had lunch while dropped off the cake 💓🫶🏻

Worst food ever freezing cold no meat at all will never order here again

great service amazing food, thanks for the extras, be back soon

Comprehensive and varied menu, tasty food and attentive and friendly service from Agnese

Comprehensive and varied menu, tasty food and attentive and friendly service from Agnese

Everything was really nice! Fred was lovely helping us!😊

Everything was really nice! Fred was lovely helping us!😊

La comida era excelente! No podía faltar una sola cosa desde el entrante hasta los postres. Todos tuvimos cosas muy diferentes y cada uno disfrutó de sus comidas. Por el precio la comida era más de lo esperado y no podemos esperar a visitar de nuevo.

Great place! and very friendly staff. Cant thank enough to Agnes for going the extra mile to make our evening perfect!

both pizza's was completely burned and black on the edges....this is not what I've ordered

Lovely experience and food. Thanks to Luke for the great service.

Unfortunately we didn’t have a great experience at the Bexleyheath Zizzi, our waitress first took our drinks orders, and quickly returned to inform us there was no white rum on site so we both had to change our cocktail choice. When it was time to order our main, having already checked the menu ahead of our arrival I chose the superiore salmon, once again the waitress returned to advise this was not available, I was disappointed and asked for more time to check the menu, she was irritable so I rushed to pick another option. Lastly when it was time for dessert we was both informed that our choice was out of stock!! We expressed our frustration that everything we had asked for was unavailable the whole evening and she stared right through us. I must add all the substitute options were beautifully prepared and delicious so compliments to chef and bartender but just sad we wasn’t able to have first choice of anything at all the evening.

Delivery was fine but food was cold and just came across as being undercooked.

Quick bite to eat before Deadpool and Wolverine and so glad we did. Server Luke was a gem and nothing too much trouble for him. We had A selection of starter and a couple of cocktails all were doper tasty.

Salmon was delicious, friendly personal nice atmosphere

Una joya muy agradable de un restaurante con el personal más amable de la historia, pero sus pizzas recién hechas son otra cosa: juro que tuve el calzone de especias más delicioso (doblado) en mi vida aquí en Zizzi. Su horno de pizza gigante y chefs y cocineros realmente se enorgullecen y uno puede probar eso en el producto final. Además, es atmosférico y de fácil acceso con transporte público casi en frente de la puerta en Broadway Bexleyheath

Nice food but for the price the potions are getting smaller and more expensive.

We arrived at 6.10pm. and other visitors to Zizzi cam after us. Order a 3 course meal after us and left before us. Even had to wait extra 25 minutes for starters, which I did say I need to get my daughter home asap so can we have the food as it comes so make it and bring it. After the starters, we had waited over an hour for our mains and end up leaving at 9. And they only had 5 tables so they wasn't even that busy

Delivery was goof but food quality very poor. If in doubt, don't order here!

Great customer service. The Manager (Agnese) was very helpful and our waiter Luke was exceptional, very patient with all the guest( 12 kids) and was very professional. Amazing service, made my daughter’s birthday even better.

Bad the Delivery man dropped all the food in his heads bag and we not getting any help to getting any money back

The food was incomplete and 2 pieces were burnt, the pasta dishes were not particularly hot, far colder than they should have been. 1 item was missing entirely.

The pasta was so dry and cold also stuck together the pizza was sloppy I sent pictures to just eat as the lot went in the bin I informed just eat within 5 minutes and explained it was filth they acknowledged my complaint on the night then a few days later apologising for taking there time then a couple of days later they apologised again and said they can’t help me. I order regularly with Uber or Delivero from many restaurants and never have I had to complain about my food 😬 Shame on JUST EAT

Food was good. Fire alarm went off and we had to stay outside for some minutes.

You placed the coke on top of the pizza, the coke was warm and the pizza was cold, good job

Luke was fantastic at his job.. Courteous, attentive and very informative. He is the reason we will return.

Had a booking for the restaurant, was greeted and sat instantly, we had the loveliest waiter Jacob, he was very polite and friendly and made us feel at home! Highly recommended popping in as the food was just as good as the service😍

the food sent to me yesterday was shocking. nothing was good it was all cold. will not be ordering from here again

Grubby sticky tables, cutlery was covered in water marks and when I asked for fresh cutlery the waiter was not impressed and raised his eyes!! Food was not great my ravioli was in a puddle of oil and my friends dinner which had potatoes in were under cooked and hard! Wouldn’t recommend.

On time and hot. Lovely pasta, those little red chilli phoo -wee, they kick!

Lovely young gentlemen served us. Food was delicious. And we didn't have to wait long.

Unsure if it was on time, the time kept increasing. Probably why the food turned up cold

Paulina was very friendly and helpful, made a good meal even more enjoyabl!

Paulina was outstanding great waitress so helpful made visit extra special

Excellent Customer Service, Great Food & accepted our table 40 mins before closing. Agnese - Thank you once again, a great service!

Good menu, nice food and good staff

The food was lovely. Quick service, pleasant and comfortable atmosphere as it was during the week after 7.30pm.

Great food, wonderful staff, lovely atmosphere. Definitely visit Zizzi, Bexleyheath.

Waitress was lovely Agnes was very attentive and helpful

Eat here most weeks. Great food with great service. Amazing staff. Agnese always looks after me and is great at her job, always smiling. Anna is also great and again looks after me. The staff make this a great place.

This was amazing big up Izzy harber

Went here before going to the cinema. Staff were very attentive. They were good regarding my allergies. The food was lovely, I had a chicken and avocado salad, and my guest had a calzone. No service charge was added to the bill, which was good to see.

Tasty food, quick service and friendly staff

Great restaurant, staff so friendly

Our server was excellent. She made our day very lovely.

Great waiter, very helpful and service with a smile.

good quality pizza, shame it turned up cold

I’m shocked for the pizza andHannah service was outstanding, THANK YOU ZIZZI BEXLEYHEATH

Great food and very good for gluten free food selection.

The food was absolutely wonderful and with great service from the staffs. We had a wonderful evening.

No complaints about the food. Had the calzone which could have been presented better with a bit of garnish but was tasty. Staff were nice but it did take a while to catch an eye for the bill but it was a busy Friday night. Atmosphere was nice as you didn't feel on top of each other however they had this cutlery cleaner that was so so noisy and was clanging the whole night. Can't be helped I guess.

first time eating here, great quality food

Food was piping hot and tasted amazing!

Staff and manager were so lovely and professional. The store was so neat and Tidy. The food was also tasty. My first time in Zizzi and I will definitely come. I would definitely use this place to celebrate my 40th birthday in September. Thanks alot Zizzi Bexleyheath team for your hospitality.

My husband and I decided to come for lunch yesterday. Our visit was lovely . The food the staff and service were all good. The atmosphere was good too.

Really nice place , food was good, the service was very nice and friendly, especially, one of the people was very friendly, if I remember correctly, her name was Ania, a very nice woman, she was kind enough to have a moment to talk to people even though she was very busy, good approach to the customer

Lovely food and very quick service will be coming again!

We told our server (who we believe was the manager) that we needed to be out by 8:30 as we were going to the cinema, there were 3 of use attempting to do the set menu. She was amazing at helping us get out on time even though I am a slow eater myself. Cannot fault her service and would happily return!

Great service and delicious food