Zizzi in East Northamptonshire

Came here for lunch with my mum. Had the lunch time set menu which was great. But what really made the experience was the service from Gosia. Amazing from start to finish, nothing felt like too much trouble. She was truly incredible.

An hour and a half from home, starving hungry, 8.53pm and the staff were so kind, got us seated and fed and on our way, everyone was lovely and did not make us feel rushed or a hinderance. Thanks to Amber and everyone there☺️

We ate here mid-afternoon today. The service was a bit slow but we could see the staff were all working very hard and when the food came it was so delicious and plentiful that it more than made up for the wait. We felt no need to complain but the manager gave us a discount anyway and apologised for the slow service. A business is judged on how well it reacts when things don’t go to plan and the staff at this restaurant did the company proud today. We will definitely be back.

The wife, I and our little one enjoyed our visit to this Zizzi. The food was great and the service we recieved from the manager really was first class, who went out of his way to accomadate us. Many thanks

We had given up on the Zizzi chain after a bad experience here in April 2019, and also finding that the menu choices had become very basic and uninspiring. Completely revolutionised now: the menu was varied and sensible (and grown-up). Reception was now pleasant. Covid stuff was proportionate, and the tables have been spaced appropriately. We enjoyed the meal and everything about it. Wifi was good with no need to read 5,000 words of Ts&Cs.

Had lunch yesterday taking advantage of the special reduced price menu, what great value no reduction in quality or quantity. Our waitress Gosia was so polite and helpful giving perfect customer service, we will return.

Very organised entry and excellent attentive service. I had Calzone Pollo Spinaci which was a tad disappointing. Four small pieces of chicken were contained within and the calzone was quite thick meaning the whole thing was mostly dough. Pan-Seared Salmon Salad was very nice. Perfectly seasoned. Good atmosphere in the restaurant. Full menu so plenty to choose from. They add the 10% service to the bill. You can request it off but I would prefer it not to be there in the first place and I decide on the tip. Good selection of drinks. Reasonable price. Mid range but certainly not cheap.

Food tasty but expensive for small portion sizes. Partner ordered a dish that ended up being a pizza, no where on it said it was a pizza so he was dissapointed. We were charged a 10% tip which we were not given the option to decline, the service was standard and did not warrant such a high tip. Staff should really ask customers if they want to pay, it's disgusting.

Lovely food matched with even better service, Gosia out waitress was excellent and really made the evening throughly enjoyable for the both of us. Would definitely visit again and recommend to friends.

I visited Zizzi’s to meet some friends following lockdown. Having visited a few restaurants during August, I was really surprised to find this one as full as pre Covid, with little space between tables and no screens. Other than hand gel on arrival it was very much business as usual. The food was ok as was the service but the waitress didn’t wear a mask and didn’t distance at all. There wasn’t a spare table in the restaurant.It was good value for money though and we both had three courses for £17.95 each. Everything was hot and served quickly. The cherry ice cream was delicious but the dessert menu was limited to tiramisu or ice cream unfortunately.Overall an ok meal but I couldn’t wait to get out and away from everyone who was so uncomfortably close.

Went for an early dinner with the kids, pizza were tasty and good size. Daughter had spaghetti with garlic bread and enjoyed. Waiting staff friendly and helpful. Comfortable seating.

I visited Zizzi with a friend and we both had a three course meal. Not only was the food really nice, the staff were completely on it, open, friendly and welcoming. Thoroughly recommended.

I recently came in to have lunch with my family and although it was boiling heat the service was amazing. I was served by Jack and he was helpful with my wife (who is a fussy eater). He kept our moods up with light humour and offered us ice cold drinks first thing which I thought was very helpful. I would recommend coming here.

Came for lunch yesterday and was greated by the manager who I believe to be the Jade (name on receipt ), very friendly, direct and welcoming.Food came out on great time, service was incredible. Pastas were very yummy and looked great on the plate too. Will definitely be back guys . Fab!

We booked a table for a Tuesday lunchtime. The restaurant is very well organised to cope with all the Covid rules and regulations. We felt very comfortable and well looked after. The food was delicious. Staff very attentive. Decor and surrounding areas very clean and tidy. Well done Zizzi - see you again soon.

The food was absolutely delicious, came in quick time and served with a smile - our waitress Jade was fabulous, bubbly and made us laugh! Social distancing was in place :)

We’ve visited Zizzi’s only twice before and both times in separate locations in London. This was the first time in Rushden & the county. I’m personally not a great fan of most restaurant chains, most of the time the food is bland and over inflated prices.Unfortunately this Zizzi’s in Rushden was somewhat a disappointment too. We skipped the starters - the prices looked ridiculously overpriced so settled for mains only. So between the 4 of us we had the crab cannelloni, strozzapretti pesto rosso, lasagne & the spaghetti carbonara. Not one dish out of the 4 after discussion between us was of good standard. All incredibly average. The lasagne was something you’d see served in a pub. Really poor stuff in truth. The drinks from soft, sparkling water & peroni was very pricey. We did decide to have dessert which was probably better than the mains but again price wise not worth it. The bill for which was basically 2 courses each with drinks was over £120!! Definitely not worth even half the price. We won’t be visiting again in a hurry.

Very helpful, friendly waitress and good food. Enjoyed the Primativo wine, from a good choice wine list. Nice suroundings and relaxed atmosphere.

We come here regularly and always enjoy lunch. Jade does a great job of looking after us. I would definitely recommend it

This zizzi is beautiful inside, if not a little on the small side. Popped in for lunch with my mum and shared a few starters. The food was absolutely delicious and the service from Rasa was excellent. She was extremely attentive but not over bearing. The food was delicious and the presentation was great. Can’t wait to pop down again soon, this time for dinner.

We had a meal before xmas to celebrate my mums birthday. The staff were so friendly and helpful even taking my mums meal off the bill as a birthday gift. The food was lovely and a nice gap between courses without being rushed. Overall a lovely evening will defianlty be returning soon

I’ve been to Zizzi’s before but another branch of it but to be honest was not very impressed! However this Zizzi had amazing interior and the food was really good too. Service was excellent too. Would definitely return!

Have had good experiences at other Zizzi restaurants such as Milton Keynes however I was really disappointed with this occasion. After waiting 35-40 minutes for our starter to arrive, they brought it out to us wrong so had to wait all over again. Our mains then took even longer to arrive and when we asked we were told that ‘they had lost our ticket’. The staff were apologetic and did try to make amends to be fair, by slashing the bill and bringing out free drinks- but we left feeling frustrated and with no time to do the shopping that we had planned. The food itself was nice but not worth the wait. Will go to Pizza Express next time.

If you find it difficult to get a good restaurant in Northampton which we do, Look no further. Zizzi has all the right ingredients. Good food quality produce simple Italian freshly cooked within eye shoot. applaudable service. Took my older 82 year old Sister she was given attentive service. We have gone as a couple same considerate service Restaurant has a comfortable feel. Nestled against the Cinema at the end of the shopping mall so could be overlooked. Tried other at Shopping centre this restaurant wins out.

The restaurant was less than half full when we arrived, and although the young staff were polite and helpful, the length of wait for the food to arrive and the quality and quantity of food served was poor. Normally, staff would come round and offer grinded pepper or grated mozzarella with the meal but disappeared to chat with other colleagues. Definitely not value for money, and won't be visiting the Rushden Lakes restaurant again

Don't waste your time here, go to the one in Market Harborough if you want a good Zizzi's, the staff couldn't care less there's no attention to customers, they're too busy chatting to each other, they missed my sons meal completely didn't apologise just said they'd been a mess up with the kitchen (not helpful when your child's hungry!), they didn't ask if we wanted any seasoning on our food or come round with the parmesan cheese (that they do at every other Zizzi's I've ever been to)! They brought the starters out at the same time as the mains leaving us with either cold starters or cold mains, they charged me for a child's 3 course meal but I didn't get a dessert for my child! Absolute joke, I read the bad reviews and thought I'd give it a chance I really wish i hadn't bothered, there's so many other restaurants at the lakes you'd think they would want to try and compete for customers but they don't care there's no passion I'd choose any other restaurant but here!

Zizzi is a pizza place for all the family. My kids loved it here and we will come Agins when they next want pizza

Me and my husband came here for a lunchtime meal before going to the Cineworld at the Lakes. They accept the Meerkat 2 for 1 offer so we thought we would make the most of it. The service was great, polite and friendly and very welcoming. The meals were lovely and we also had dessert too. It was a weekday lunchtime when we went so it would be interesting to see if the service was as good on a busy evening or weekend but I would not hesitate to come here again.

Popped in here on a Friday night around six o clock and the place was probably half full. There was four of us dining to celebrate my daughter finishing an exam. We chose one of the sharing boards and some garlic bread for starters which were both very good.For mains I had the pizza margherita which was a good size but I found it a little bland. The others had the chicken risotto. Pasta with meatballs, and the beef and venison tagliatelle. All agreed they were very tasty but a little on the small side.  Still being hungry we shared a pudding between two both going for the salted caramel brownie. At £6.99 and reading  the description on the menu believed it to be adequate for two to share. On arrival at the table it was a major let down, although it tasted OK it was TINY.Along with a large wine small wine 2 cokes and a sparkling water the bill was £107 which I found expensive for the food we ate. Will probably stick to local Italian restaurants in future who give you better value for money and know how to make a tasty pizza.Wasn't very impressed by the state of the toilets. Think I followed an elephant in there the smell was disgusting and the mess they left even worse.

Arrived early evening and really made welcome to this busy restaurant. Good varied menu for food and drinks. Service excellent throughout from pleasant attentive staff. The meals were well presented and good quality - pleased to recommend and will visit again soon.

Service very good, starters ok, mains good and they didn’t have the dessert we wanted. The dessert we chose was ‘new’ on the menu, so surely it should be available! Poor management, they should never run out something especially when its new on the menu. Overall an average experience.

Service was amazing from Amber she was amazing The pizza was really good Good selection of food and drinks

Popped into Zizzi whilst visiting Rushden Lakes, we where greeted pleasantly by staff who had to inform us that the Pizza oven was not working so they could not serve Pizza, shame i like Calzone, however we stayed and chose from the Pasta menu, my wife liked her pasta dish put it could have been hotter, my meatball dish was fine but it was served in a hot pan. The service was very good the food tasted fine so overall not a bad experience.

Spent tonight dining at Zizzi in Rushden lakes with mates after cinema and crazy golf. Food was hands down best the lakes has to offer not to mention the dedicated service, in particular, thank you Inga for the banter, promised we’d leave a review ;) will be back for sure!

I was seated at a table and asked what I wanted to drink before I'd even sat down. asked for a couple of minutes so that I could have a look at the drinks menu as I'd never been in Zizzi before. It was 15 minutes before anyone came back to take my order.I ordered my food at the same time as my drink. It was another 10 minutes before my drink arrived and my starter arrived soon after. I'd ordered "crispy calamari". There was nothing crispy about the calamari. It was soggy and the batter that was on it was so soggy that it just fell off.It was over half an hour before my main of Riostto Funghi came out. At no point did an of the staff come over to see if everything was okay or to let me know there was a delay. Eventually my food arrived and the waitress apologised for the delay. It wouldv'e just been nice for someone to mention the delay during that half an hour.The risotto was lovely. It had far too much pepper in it but other than that it was nice.When I asked for the bill it was another 10 minute wait and then a 20 minute wait for someone to come and take the payment.I probably wouldn't go back purely because of the poor service. Make sure you order 2 drinks when you arrive or drink very slowly because you won't get a member of staff's attention to order another one!

Walked passed this place before and never thought twice about going in, however i wont go past again! A very nice lady welcomed us at the door and one of the 1st things i was asked was "Have you any allergies?". I thought that was fantastic as my wife has and no one ever asked before. Waitress was attentive but not overbearing. We never had a starter but mains and sweet, with were excellent, wouldn't say it was the cheapest place around but it was superb. For me definitely go again and would consider it among the 1st choices.

Visited with my husband and son on Saturday evening. We booked a table for 7.15pm, on arrival there was quite a queue in the porch area, we went into the restaurant and were shown to our table which unfortunately was right next to the door, this resulted in thoughtless people standing right in front of our table. On women stood do close that if my husband had been eating her handbag would have been in his food!!! The restaurant feels very hemmed in and the chairs are very uncomfortable. Not a great start. We noticed a table near us had become free so we asked to be moved, we also pointed out that we had been seated for over 10 minutes and no one had approached us to offer water or drinks. We eventually got moved, unfortunately the chairs were the same! My husband wanted to order the pork belly which we were informed by our waitress was not available, it would have been nice to have been told the when we were first given the menus. My food was nice, but both my husband and son were disappointed with the quality of their meals. My husband ordered the lemon meringue sundae which was the smallest sundae we have ever seen, we had to laugh! The bill came to £98 which was very expensive for the quality and service we experienced. AVOID there are much better places to spend your money!

We booked a table at this restaurant turned up on time and eventually got led to a table there was a delay due to the staff trying to seat people that hadn’t booked.We ordered drinks that came not quite what we ordered but hey we want to enjoy our night, ordered food starters came pretty quick but then after half an hour no main. Eventually the waitress apologised there had been a mix up and our order was in the oven half an hour later no food and another apologie that our order had been cancelled we left with no food, went on there web site to leave our review and lo and behold someone had beaten us to it. Obviously the restaurant doesn’t want bad reviews

Visited for lunch today just 2 people. How can the waiting staff get it so wrong. We ordered our meal drinks, 2 starters and 2 mains. We waited for 20 minutes then the waitress arrived with our mains I pointed out that we had not had our starters and she stood not saying much then asked do you still want your starters. We replied yes otherwise we wouldn’t of ordered them in the first place, she took our mains back. Eventually she returned with just one starter when we asked where the second one was she looked confused and replied I thought it was just one. Whilst one of us ate our starter after 10 minutes the second arrived. If they can’t get an order correct for 2 people on a Wednesday lunchtime who knows what it is like on a busy evening.

Table booked for pre cinema meal. Arrived on time and directed to table without delay. Drinks were ordered and when they arrived the meal order was placed. So far so good. My wife and I each ordered crispy calamari as a starter followed by buffalo and pork meat balls for my wife and a chorizo carbonara for myself. The calamari wasn’t at all crispy however and as a result it was like eating rubber bands. When raised with the server the response was ‘I’ll tell the kitchen.” If the server had taken the trouble to check back with us in a timely manner however after initial serving it could have been returned. The mains arrived prior to the the table being cleared of the starters and a precarious juggling act took place to manage the operation. We then had to wait to attract a member of the waiting staff to obtain cutlery. The mains were presented well save for the fact that neither was hot and could be best described as Luke warm. The carbonara could be better described as oily as opposed to creamy. The waiting staff were somewhat disorganised and confusion existed concerning table numbers, to the extent a drink order was delivered to an adjacent table. We have previously visited Zizzi in London where the experience was far and above that experienced here. I would suggest that for Rushden this is both an issue for training and perhaps resources to ensure sufficient staffing to cater for the covers booked. This restaurant will not feature close to the top of our dinner venues.

What a fantastic deal. I’m now a member of Taster Card and it’s gives everything but one get one free. This sort of value cannot be beaten. What would usually be about a £100 bill turned out to be around £60. The money I saved I treated the kids to a round of crazy golf next door.

Visited on a Thursday evening for our wedding anniversary. My wife has eaten in a Zizzi in London and recommended it. Restaurant was quite busy but we were seated within a couple of minutes and served in a timely manner. Starters were ok but they forgot part of it and we had to ask for the garlic butter. Mains were "ok" but my brisket and venison tagliatelle didn't have much meat in (although was quite tasty) and the pasta was stuck together, seven layers thick in places. My wife was also a bit disappointed by her chicken dish. She had the spicy chicken pasta and only had four very small pieces of chicken in it. It was also advertised as having spinach in which wasn't there. The couple at the table next to us had their order messed up and only one of them got their food which didn't add to the atmosphere ...... Staff were nice though and while it wasn't a bad experience, we left feeling a little deflated, ripped off and disappointed - certainly not conducive to wanting to return again.

Food was yummy, great wine, great selection. BUTWe were told no broccoli side dish for the children and there hasn’t been any on order for 2 weeks....really?! Pop to the shop and buy some, it’s effortless. Also, We weren’t offered another round of drinks throughout the main meals and it took us a while to get the staffs attention for the bill.

Visited with my son on a sunny day and we sat outside. Service was beyond perfect and the food was so delicious. We love it here.

I came here last night with two of my friends and sat in a booth, the girls who served us were lovely along with the barman who brought over our drinks.The food was absolutely lush, the salted caramel brownie will be something I dream about for many moons to come.However, my friends and I picked up on the manager's attitude towards her staff: putting her hand up in their faces when they both tried to talk to her and stating she couldn't listen to both of them, generally not guiding her staff or helping out and while they were closing she decided instead of helping out to rather sit and eat a Five Guys meal.

Booked a table for 1845hrs on a Sat evening,..Granted, it was busy, service was good, food was fresh and tasty, pudding was good too. Observed people leaving due to having to wait too long, also a couple next to us were whinging about their food... but they ate it all and ordered more... so a mixed bag. I guess we were lucky :)

Went for lunch with my family. I would only describe this as unremarkable at best. The service was excellent and Rasa was very good and attentive as our waitress. The food however was a different story. It was at best a poor example of packet food reheated. I suspect this is like many other restaurants today and rely upon a supplier of food in packets from a central supplier relying upon a " chef" to reheat and serve. The salads have even been downgraded to a plate of lettuce with some dressing ! I suspect the problem here is that they now subscribe to the Tesco voucher scheme which means they now have to downgrade the quantity and more importantly the quality in order to balance the books for the Tesco discount. They have supported my opinion that I would no longer visit any restaurant which takes part in the Tesco voucher scheme as you will have to pay for your vouchers in the quality and quantity of food provided. If you visit without Tesco vouchers the chances are you will be totally ripped off!I look forward to reading a response from the restaurant manager if they have the confidence to respond.The seating was appalling. The chairs were uncomfortable and the seats on the outer wall replied upon the cushions being velcroed to the wall. We were a party of five and when the double tables are pushed together it meant that the seats against the wall kept slipping off the seats as the cushions were falling away from the wall. Again all style no substances, the seating design looks good but does not work in practice

I came in here looking for some Italian food. I ordered the chicken and salami calzone, although I am a vegetarian, I asked for NO MEAT. Not only did it come with salami on top, I thought id let that slide as I could just scrape it off, but they did also get it right as I could not see any chicken inside. Halfway through my meal the horrors continued, I found a large slice of salami INSIDE the calzone in which I had taken a small bite out of. I then proceeded to view the menu online which implicated that the salami is on top of the calzone, nowhere does it say (not in writing anyway) that it would be inside the calzone.Not only this, but I was with a guest who ordered the risotto. A risotto to shame all other risottos as it was dry and not fully cooked.

The restaurant was heaving so we sat outside and we were told someone would come and get us when a table became available. A waitress came out and told us we could eat outside so we did but the food took forever. Our mains came out and the table next to us hadn't had theirs (they ordered long before us) so someone came out and told them their food order had been lost, pretty embarrassing.The garlic bread starter is amazing, highly recommendI had the crayfish orzotto off the specials menu but I've never had crayfish that chewy in my life... My partner had lasagne but because it came out in a skillet it was too hot to eat!I was told they did takeaway desserts but we had the salted caramel brownie between us. It was so rich, glad we only ordered one.We had the o2 priority deal for free olives and prosecco but we still got charged for it which wasn't very good of them.

Great food! And came out in good time.Shame it took so long to order it, We ended up ordering food and drinks at the same time. We had to ask for some one to come and take our order. Some staff were pleasant enough. But few seemed to want to be there on this day. And one snappy smug member of staff!

We came mid week for a family birthday meal, everything was going so well, drinks, starters... then where was the main course, everyone else who came in after us had recieved all their courses except us. We waited over an hour for this, we could see staff asking the kitchen for our order, looks like something must have gone wrong somewhere. All 5 meals 4 spaghetti bolognese and another a spaghetti veggie dish, arrived on our table not looking very appealing due to hardly any meat and swimming in water and tagliatelle was used instead of spaghetti. So disappointed none of us could eat these meals as they were so of putting. The manager was informed, we were given the option to choose something else, but what was the point as it was getting late and we didnt fancy waiting or being here nearly another 2hrs, the 5 meals were taken of the bill. The manager wasnt very helpful and the fact he said this is the recipe didnt help, as I've visited many zizzi's around the country and know for a fact this wasnt the same dish and as a by note their is a difference between spaghetti & tagliatelle, I'd have thought a manager would know that lol. We did tip the waitress as it wasn't her fault. I had to apologise to my younger son for a ruined birthday meal. Doubt I'll be returning to this Zizzi's, even though I'd been to this one before and everything was great including the spaghetti bolognese. :)

We were seated at a table for lunch and the waitress told us she would give us a few minutes then come back to take our drinks order.After a long wait we gave up and left. There were very few staff and they were rushed off their feet. Many people followed us in and were seated but most people in the restaurant were waiting for service. Sadly my first visit didn’t happenWe did go to Bills instead and had a great lunch with friendly efficient service although they were very busy too.

Food for the most part was very good, crab cannelloni was tasty bust slightly over cooked and a bit dry. All our other mains were fine.Starters whilst good we’re very large portions so we didn’t have any appetite for desserts ☹️.All the staff were friendly and efficient and we will definitely go back.

Coming here with friends before a comedy night, I was excited. I'd been to Zizzis in London and I knew how good the food was! The service was so poor, all the tables were free and the host asked have you booked. We kindly responded, No. He then looked around the establishment and was like hmm let me see where we can put you? We were then seated 5 minutes later to not get given menus or cutlery. It took 15 minutes for our drink order to be taken. The waitress asked if she could take our food order, however we hadn't even been given menus. I had asked 3 times to get this. Sorry Zizzis but won't be coming here again due to poor service.

After getting up and leaving Bills, due to terrible service, we came to ZiZis as we had not been before. We were served immediately, cocktails were great. The young lady who served us (approx 9pm 24th July) was amazing. She didn’t write any of our order down and repeated it back to us perfectly. They didn’t have what I ordered, but she was straight back giving recommendations as alternatives. Will 100% go back. The food was so nice. (I had pollo chicken and my partner had sea bass)

Visit on Saturday 6th July 2019. The service was first class & both our meals were delicious. Our waitress, Shannon, was so very friendly, efficient & obliging it was untrue. In fact each of the staff we came into contact with were lovely & friendly. The atmosphere was happy & jolly which made our evening a memorable occasion. We will be back as soon as possible.

We came in for my mother’s birthday meal and have always had good experiences with other Zizzi restaurants. However, from the minute we arrived our experience yesterday was awful! To start with we were sat at the back of the restaurant with no one waiting on the table. We ordered our drinks and waited a while for those to arrive. We ordered our food after that only to find no king prawns left and no one able to tell me if the Gorgonzola was pasteurised as they’d borrowed it from another restaurant! once the starters arrived we were astounded to find the soups were stone cold. After sending mine back to be heated, I sat and watched a member of the kitchen staff pour it from my bowl into a plastic container that had clearly been used before, this was then microwaved and poured back into my stone cold bowl with the plastic container being returned to next to the microwave, presumably to be used again without being washed! I was also disgusted to see that no member of the kitchen staff was wearing gloves...so hands were used in every ingredient! What about cross contamination and allergies?! They would then wipe their hands across their uniform! No beard nets were being worn either despite members of the team having long beards! Absolutely shocking standards! Especially as I’m allergic to mushrooms! Added with the cold pesto that was squirted onto hot meals it truly was awful to watch!But that was merely the start of our shocking experience! After approx 40 minutes since our starters were cleared, one of the children’s pizzas arrived... but then nothing else! My other nephew sat there without any food. We alerted your staff who spoke with the kitchen team and after about 15 mins they produced the other child’s meal. However we then sat there with nothing to eat. It was now an hour after our starters. The kitchen team were spoken to again and produced a lasagne but that was it! No other meals from the 6 adult ones we were waiting for. We said we didn’t want it without the other meals. A few minutes later some other meals arrived...all burnt and dry! The sweet potato fries were dried up and barely even half a bowl full. The lasagne, crab cannoli and other pasta dishes were burnt and stuck to the dishes, no sauce left in them! The pizza was hard and snappable with no goats cheese on it like it was meant to have. My pulled pork Roma didn’t have any crackling and so I was given a plate of cold crackling to put on. The pulled pork was also cold and the pizza bland. Then to top it all off, my brother's pizza hadn’t even been put through! So then we all sat and picked through what we could whilst he sat with nothing. Members of staff got their food pretty much instantly and sat in a corner together eating during this time! The bar staff couldn’t even understand when I ordered a lime and tap water! My mother’s birthday celebration was completely ruined!

We went on a Friday night, we hadn't booked and had to wait about 40 minutes for a table. We were able to sit outside and have a drink. The restaurant was very busy, but the service was good and the food came out quickly and was tasty.

Popped into zizzi for lunch with my daughter was quickly seated & drink orders taken must admit after this the service was a bit slow as there was only 2 people taking orders/serving we ordered the garlic bread with caramelised onions & cheese which was hot fresh & the dough was light & fluffy I ordered the 1/2 pizza & salad meal & again the pizza was delicious hot & light fluffy dough with plenty of king prawns on top the salad was filled with lots of peppery rocket & salad leaves with courgette ribbons unfortunately my daughter ordered the carbonara which should be rich & creamy but seemed to be more of an oil based sauce than creamy & the pasta was starchy & stodgy but was filling & hot over all I will definitely return to eat here again x

Visited Thursday 4th July. And I must say was one of the best Zizzi experiences.. it is a smaller restaurant and you can hear the hustle and bustle of the people but great service. Was greeted by the friendly manageress. And was sat on a nice comfy seat away from the door.. food and drinks came out in good timing and the dishes that were recommended were to die for. If you’ve not been you should definitely go

Visited on Sunday 30/6 with my son, we were sat down quickly, the restaurant was quiet with all the other guests with drinks or food. We were sat down & handed menu. We looked at the menu chose our order & closed the menus ready to place. The 12 tables that came in after us were all served before us, when I asked the server if they could take our order, I was told. We will get to you when we can. I mentioned that we had been arrived prior to all of those tables, to be told well you are just two people. our kitchen need time to prepare large table orders. They were tables of 2 - 6 adults, none with children,I walked out with my son after waiting 20 minutes to have our drink order taken. I will not recommend this resturant to any of my friends with children.

Second visit and customer service was as good as the first time we went during its opening week. We were allowed to swap our table so the children could sit near the kitchen. Food was delicious and fresh - we all ate every bit and of good portion size. They were willing to be flexible with the menu - especially for the children whose food was of equal quality to the adults menu and really good value for £6:95. - and everything arrived quickly and together despite the restaurant being full. With an open kitchen you can watch them cooking your dinner and Callum entertained the kids whilst making and cooking the pizzas. Our waitress even managed to accurately remember our order without writing any of it down and whilst holding a conversation the table! A little bit more expensive than its rivals but in our opinion surpasses them in terms of food quality and customer service. Happy kids = happy parents. Our new favourite family restaurant.

I eat at Zizzi quite frequently, all over England. This one has only been open a short time. The staff were friendly and attentive. The food was hot and good quality, served in a very short time. Couldn't fault it! We will be back!

When we saw the drinks menu, none of us were impressed. But, the food was delicious!! Service was good.

Starters arrived cold, sent them back to be heated up, main course arrived two pasta dishes only warm, sent one back to be heated up, staff were lovely, very apologetic, very busy and seemed like there were not enough staff, food not great would possibly try once more for benefit of the doubt

Newly opened, this is a very good place to eat. I chose the Pork Belly, it was absolutely amazing. Lovely decor, efficient service, view over the lake. Wheelchair accessible, great for friends and family.

We were really looking forward to our birthday meal at Zizzis this evening. The food was different to the other Zizzis and the service wasn’t quite as good as you’d expect. One of my pet peeves is when you ask a waiter how long something is going to be and they go to ask and then walk by without giving you an update. Basically they had forgotten to put the kids pizza in we had ordered so it took a very long time to arrive. The kids menu is good value and the choccochino is a nice touch at the end. We had to ask though as they weren’t offered. A word of warning for those of you with children, they don’t have any ketchup! This has the capability to get 4 stars but for now only a 3 I’m afraid.

We came here for a birthday meal and the great thing was we could fit in a whole 3 courses, the food was absolutely delicious or waiter was accommodating, our drink were great to and never been to a place where the glasses are chilled so that's a plus too

Visited today 28/05 after having an awful experience everywhere else on the Lakes.. And the manager Jade looked after us and was so attentive, she definitely knew what to recommend and service was top notch. We did have a little wait on our food, but with a full restaurant a lovely cocktail and lovely staff i think we can let that slide.We will definitely be returning. Bring on round 2.

We went to Rushden Lakes Zizzi on Bank Holiday Monday.....My initial impressions were very great - a smart well presented restaurant and the female manager that was just finishing her shift was great. We ordered our drinks, starters and a side dish.No Drinks.... The starters came and no sides .... The drinks then followed .. still no side - We were advised the kitchen may send with mains when we order but they could come soon. Whilst waiting ..... There were a lot of flies where we sat . Our table and another table asked if there was an issue with flies at this restaurant.The other couple said they had been to many restaurants on the complex and not had fliesMy wife had been next door to Nando’s and no flies there. We asked to be moved and we were shortly moved to the back of the restaurant. Going back to the meal, the mains arrived, still no side .... We spoke about them and Chris the manager said “maybe they got lost ? “..... , he will go and check .... he never came back to us but they then turned up, I guess he arranged for them to be brought to us. The food was ok..... My wife had ordered a pizza with red chilli but they put roquito on, which were sweet. I ordered pomodoro pasta .... it was very dry .....The other couple left and said they had to return their meal... hope ours is better.....It was ok. I observed how Chris the manager had dealt with them and in my personal opinion, I was not impressed with the way he handled them. It looked like he was not bothered. Based on this I did not think it was worth saying anything. Our food was ok and we did receive everything. However I think a nice gesture would have been to at least knock of the charge for the sides .....but hey ho .... we did get them and they were nice....Overall I was not at all impressed with the service or the mannerism of Chris the manager...... I think the saviour to our evening was when we chatted to Shannon who was very friendly and welcoming ..... she apologised for the flies although that is out of her control.... Even when we mentioned about the issue of the sides she was apologetic and professional by not blaming anyone but said there could have been teething problems..... I was very impressed by Shannon who talked to us at the end .... her professionalism and customer service was excellent - perhaps Shanon should be the manager with her excellent people skills.

Enjoyed an excellent lunch, highly recommend the Calzone and Caramelised Biscuit Cheesecake. Service was great, staff were very helpful and friendly. Would definitely visit again.

Portions were all good sizes, the food was delicious, it was all a decent price and the service was spot on which really made you feel welcomed. I cannot fault it!

Came here tonight with my mum and her friend, and we had such a lovely evening! All the staff that served us were polite and friendly. As a coeliac I'm always very nervous about eating out in restaurants but I was re-assured everything would be prepared separately, and when my food arrived it had a little sticker on the side that said "non-gluten". 100% would come again, really nice atmosphere and food was incredible!

We popped in at 17.30 for dinner, were seated straight away, and given menus.15 minutes later someone came to take our order, and the drinks arrived.That’s where the good ends.We waited almost 35 mins for dinner, and when it arrived it was poor to say the least, the calzone has a single piece of chicken in it and no after service or parmazan was offered.To make matters worse, all we could hear throughout this was a chef swearing at the waitress, who, given it was a Saturday afternoon, appeared to be teenagers doing a weekend job - utterly appalling behaviour!I’m certain I have never experienced a Zizzi like this!

Only opened a month ago but you would not know this as all the staff were friendly, competent and although very busy and they were running around it was all very professional. The food was amazing,hot and I had a lovely passion fruit cocktail.A special thank you to Amber who was so chatty and welcoming. Zizzi is well worth a visit.

New restaurant at Rushden Lakes thought we would try it out for lunch. Have to say it was very tasty & service from Joe the manager was great. Thank you we will be back soon

Popped in for a quick snack, food was real nice and service was very efficient. We will definitely be back to try more of the menu!

My friend and I went to zizzi a few days ago at around 8 pm. At first we were warmly accepted and put into the desired seats of ours. We ordered two different drinks that we didn’t really like. The first was drinkable however the second one was disgusting, seemed as though it was topped up with water rather than soda, tonic or lemonade. Not even 15 seconds past after I required this drink I went to the bar and asked bartender to swap (since all cocktails are the same price) he was VERY nice and said that it was more that fine to do so. I asked if he had any recommendations he responded saying that he doesn’t drink but the manager can recommend something. The manager never came to my table and while my friend was having her drink I was sitting there with nothing. So we finally asked a waitress for the bill, she gave it back to me with the drink that I returned in the bill. So asked her whether I can return this drink, she told me that’s more than fine. After around 2/3 minutes the “manager” came over with the card machine. He expected us to pay without our bill. So I asked him to print the bill firstly, as it turned out the extra drink was never removed. We then calmest explained that I have my drink back to the bartender who said it was fine to swap or remove it from the bill. (IT WAS NEVER SWAPPED OR REMOVED FROM OUR BILL). For the next 15 minutes the manager was arguing with us about how “that’s what you ordered and you need to pay”, although I have it back! After him arguing he finally said “ I will remove it but you aren’t welcome back to the restaurant again”. We were shocked. The amount of times we go to ZIZI’s this was by far the WORST experience ever. The managers name was Chris.

We have been here twice since it opened. We had better service on the opening night, the most recent visit left us feeling there is definitely room for improvement here. The food is delicious and the staff seem to try, but they don't fully understand the concept of good customer service just yet. The first time, we were brought a large glass of wine (and charged for) when we ordered a small. The second visit, the first waiter we had was good, but when it switched over the waitress, things went downhill. She seemed "busy" but a lot of her colleagues were just sitting around by the bar, presumably finished their shift. Not a lot of proactive help. We mentioned the bad tasting and stringy / inedible brocolli served with our meal, but nothing was done about it. Overall I think there are definitely ways they can improve and encourage repeat customers.

Great set up at this store. Only been around for less than a month the waitress had mentioned. Great food, lovely service and a great vibe all round. Will be back soon for sure.

Can’t believe all the positive reviews of this place.We had booked a table, but still had to stand waiting near the door for 10 minutes.It was extremely busy and noisy and staff clearly couldn’t cope.After we were eventually seated, we waited 20 minutes for someone to take our drink order.As we ordered our food, it was very difficult for the waiter to comprehend what we were ordering; whether that was due to the noise level or his understanding I’m not sure.The atmosphere in the restaurant was extremely noisy and not a relaxing place to eat.When our food arrived, I received the wrong dish, but couldn’t be bothered to try and explain that to our waiter. I ordered chorizo carbonara, but received normal carbonara, which was extremely “eggy” and the worst carbonara I have ever had. There was no offer of parmesan cheese, and no one asked if our meals were ok.Out of deference to the rest of my party, I did not complain.We heard several people around us complaining and one couple walked out after waiting for their order to be taken.Would not return when there are plenty of other eating places nearby.

We had a booked a table at the Rushden Lakes branch for 7:45pm, as we arrived, we waited to be seated and were told that there was no products that included dough as they had been so busy. The manageress laughed it off as if it wasn’t a big deal. They then scatted around to clean a table for us to sit at, even though we had already booked a table. It wasn’t then until 8:10pm before a waiter came to take our drinks order. We then had to ask three times before our drinks finally arrived. We then ordered our food, we were slightly confused as many tables around us had pizzas being served. We went to order the Fonduta Formaggio and were told we could not have this as it contained bread and they had no dough left. My friend was vegetarian so she asked for some more time to decide. The waiter then returned and took our order at 8:20pm. We order Calamari and Arancini as our starters and Risotto Pollo Funghi and Spaghetti Pomodoro for mains Tables were leaving around us and were not being cleaned, there were bottles, glasses, dirty plates and even the tip that had been left. The two tables next to us were not cleaned until after we’d left the restaurant, which was around 9:50pm. We waited for our starters to arrive for a good 45 minutes, we had to ask if the waiter knew when it would arrive, as at this point we had been in the restaurant an hour and fifteen minutes and we had no food. While we were waiting, a waiter brought a drink to our table and looked gormless when we said it wasn’t for us, he then laughed and said ‘uh oh, god knows who this is for then’. At 9:05pm, our starters finally arrived. We felt that these were average, the calamari was very undercooked and the arancini was lukewarm. Our mains arrived shortly after. Again, the risotto was lukewarm and the presentation of the pomodoro was not acceptable. Waiters were just wondering aimlessly around the restaurant and not checking on customers, the manager was just useless and lots of tables around us were also waiting a long time for food. They kindly deducted our starters after such terrible service, but nothing else was offered for such an awful experience. It wasn’t our first trip to a Zizzi restaurant but we certainly won’t be visiting this branch again, which is a real shame as it is in such a great location and in close proximity to us.

Superb meal at our first visit here, we were really looked after by Tom and the food was delicious so we will definitely be coming back again soon.

We came here on the off chance, after a visit to the 360 indoor play. Having never been to a Zizzi before and being coeliac, it was a massive gamble trying somewhere new but I was more than pleasantly surprised.It was only their second day since opening and although it seemed like they were still getting deliveries of glassware etc we had our reservations about the level of service we would receive but every member of staff, that served us, was polite and friendly and couldn,t do enough for us. Being coeliac,it can be very difficult to eat out and some places or their 'trained' staff seem to be clueless about the dietary needs of a coeliac but the staff here we amazing and the gluten free pizza was amazing. I have had gluten free pizzas in other chains that have been just okay but this was very flavourful and the base was the nicest pizza base I have had yet. My 2 year old daughter had the kids set menu which was presented well and generously sized. She loved her olives, so much so, she nicked half of mine. The dessert she had looked fabulous. 2 scoops of ice cream 2 mini cones and some popping candy with a chococino, she loved it!! I'm usually very wary about trying somewhere new but this was definitely worth it. Looking forward to visiting again this sunday.

Skeptical of chain Italian restaurants having generally experienced poor service and limited menus. Was pleasantly surprised to find an appetising array of meals under 600 calories and genuine friendly customer service soon as we walked in the door. My partner and I ordered seabass and a calzone and thoroughly enjoyed our meals. The manager became sidetracked after taking our drink order (understandable) and when I mentioned the order to our waitress this was addressed straight away. The manager also offered a complimentary drink to compensate the error and my partner and I enjoyed a lovely coffee on the house following our meals. Pleasantly surprised and extremely impressed with the service, and quality of food on offer and will be returning very soon.

My wife and I decided to grab a quick meal after shopping and decided on Zizzi. We were welcomed in to the restaurant and shown to our table by our waitress Abbie. Such a well mannered polite young lady, very knowledgable with regards to the menu. Our food soon arrived and it was really very good, flavoursome, hot and well presented. Thanks team it was lovely to visit and we we will be returning.

I visited Zizzi at Rushden Lakes for an evening meal with a group of friends. We were given a round table which was great as it meant we could all chat together. We were asked for our drinks orders as soon as we sat down, no chance to look at the menu. Waiter was asked to come back while we had a chance to settle and look at the menus. We eventually ordered both drinks and food. The drinks came quickly but it was nearly three quarters of an hour before the starters came out! Mains followed fairly quickly. The starter of garlic prawns was missing the garlic in the sauce so fairly bland. The pasta meals ordered were all hot and tasty but a chicken dish was cold, however the recipient only moaned after eating it and said she didn’t want to make a fuss!We ordered puddings, three orders of a delicious sounding salted Carmel Sundae......unfortunately they’d run out of ice cream......really! Other choices were made which were acceptable. I chose a lemon sundae which was a mistake! The pudding should have been called Lemon Eton Mess - it looked as if it had been thrown at the dish apparently there were scoops of different types of ice cream/sorbet in it....you have to believe them. It was a mess!! ( Should have gone next door to Pudding Heaven for dessert!)The restaurant is very attractively decorated but due to the open ceilings gets very noisy! The whole meal was acceptable at best. With the increasing number of restaurants that are and will be available at Rushden Lakes, Zizzi needs to up its game and improve on the presentation of all meals and make sure they have enough stock! At present it does not measure up in quality, service and presentation to other Zizzi restaurants I have visited.

We visited on a Saturday teatime, 5 of us. We were served very quickly, attention to detail from the waiters was amazing. Things didn't come straight away but we didn't have to ask, the waiter was aware, he was so attentive to detail. They're either training staff very well beforehand, or just hiring the most amazing people. Our waiter was Michael, young lad but couldn't fault him, thank you for making this such a stress-free evening. £112 for 5 people, 3 of whom were children and for only two courses, abit expenisve but defenitely worth it. Thank you Michael, and thank you Zizzi. See you again soon.

We went to zizis tonight after being so disappointed with the food, service and manners of staff. Amber greeted us so friendly and lovely and made us feel so welcome and at ease. We just had desserts and me and my friend had the strawberry sundae and the chocolate and salted caramel brownie. OH MY it was lush, presented beautifully and they certainly didn’t forget the flavour it was amazing. Amber was so attentive and friendly towards us. She really made our visit and made us feel so at ease, would definitely come again!!! Amber your a credit to zizis :) x

We had lunch at Zizzis and were served by Holly. She was a fantastic waitress, making us feel really welcome and she was very attentive to our needs. Bringing our food with a smile and anything we wanted was not a problem for her. Food was great as well. Will definitely be returning!!

Visited Rushden Lakes many times and eaten at Bill’s, Pizza Express, Nandos etc. Never tried Zizzi before! Really good atmosphere, seemed to be busy and people being looked after. Being unfamiliar with the menu we had a few questions for Holly the waitress that served us. She seemed to know the ins and outs of all of it!! We tried a couple of her recommendations and between us ended up with pizza, pasta and a chicken dish - we were not disappointed! The courgette fritti was fantastic - would never have tried it normally! Easy to park, efficient service, delicious food and wonderful staff - Holly was really patient, knowledgeable and friendly. A real credit to Zizzi.

Came here for lunch over bank holiday and our server was absolutely amazing. Seemed genuinely happy to be there and couldn’t be more helpful. We didn’t catch her name but she had hair like Minnie Mouse. Would highly recommend, food was perfect and will be returning soon.

First time here, I booked online, shown to our table, served very quickly with drinks considering it was a very busy Saturday night, the Starters were really nice and came out within 10 minutes. I had pork which was tender and really beautifully cooked, my Husband has a pasta dish and he said it was lovely, we would of liked a dessert but unfortunately too full to eat one, but they sounded nice. Price quite good for what we had, I would definitely recommend it. Staff very friendly and attentive.

You go to a place like Zizzi for a fun meal. If you just want some food, you get a sandwich and a bottle of juice and eat in the car. It's all about the "experience".Arrived at Zizzi. Rather noisy inside (jagged piped music) so could we sit outside? Them: Yes, but you can't open a tab out there, you will have to pay for everything as you go. Us: What, pay for the starter, eat it, and then pay for the main course, etc etc. Them: Yes. Some people eat and then leg it without paying.So we harumphed, but decided to go with the flow. So ages later someone came and said Didn't we know, you have to go inside to order? No, we didn't know.Well, we thought that was getting a bit ridiculous, so we went inside and got a table. From there it was ok, although the music was intrusive.£65 for two, three courses, basic bottle of wine, coffee.There were quite a lot of attention-to-detail issues as well, but it's only the third week, and I assume these will get sorted out in time.

Tom is a lovely server who is new to waitering but it's easy to see that he works well as a server and puts a lot of care and effort into his service. Anyone would be lucky to be served by him and the team support each other excellently, including the managers which is easily apparent

Visiting the Rushden Lakes area on holiday we were unaware that the restaurant had just recently opened. With the fantastic service, friendly attentive staff and the yummy food you would think they had been open for longer. Great menu choice and good prices. Will def be back on our visits to this area.

Love zizis and Rushden Lakes didn’t disappoint! Good service , lovely fresh food - just rebooked for next week!

After an appalling visit to Zizzi in Milton Keynes a year ago we were reluctant to go back but thought we would give the new one at Rushden Lakes a go last night. They haven’t been open a week so the staff were all new but the service was great. Our server was friendly helpful and polite. The food arrived quickly and was good - we had a range of pizza and pastas and everyone enjoyed it. It has definitely restored our faith in Zizzi.