Pizza Express in East Northamptonshire

We booked for a meal last night and you could tell they were very understaffed. However, their level of service was excellent and the food was delicious. All staff were very friendly and were working hard to make everyone happy.

Had a lovely 3 course meal. Our waitress was very kind, polite and attentive; and the service was fast considering the restaurant was busy, plus the food was delicious. Would highly recommend the Pollo Milanese starter, loved the Pollo Pesto, it was delicious. Biscoff sundae really hit the spot to finish off the meal. Thank you very much.

Very nice restaurant, great staff and lovely pizza.

Usual pizza. Not bad, but also nothing exciting

All good discounts again and again

The food was really good, we all really enjoyed it. It is quite expensive but for a special occasion is worth it as the food is so good. Service was also good and easy to pay using the app as well

My experience agrees with the other recent reviews. Horrendously long waiting times, average food and unapologetic staff. I think this is somewhere best to avoid until the service improves.

Restaurant was closed but had waited for driver, he ended up getting to us about 20 past 10 pm I had ordered just before 9pm. When he got here the whole order was stone cold. So unhappy, I would like a full refund thankyou

two hours later nothing arrived.

Original delivery time was 7.30, delivered at 8.45. Food was cold when it arrived. No garlic butter with dough balls

Dough balls were missing from the order and the £9.95 chocolate fudge cake was a tiny piece of chocolate cake you get from cheap takeaways, definitely not what was advertised.

I placed a huge takeaway order for a business dinner and the team were absolutely fab and so efficient. Large orders can so often lead to mistakes but everything was spot on and they even helped us load up the car. I would certainly recommend.

We (5 of us) went there for a table at 15:10. The lady advised us to wait 10 minutes for the outside table. When we got & sat on the table, she advised me, it will take 01:00hr to 01:30hrs for the food! Which was very disappointing. They could have told us, when we ask for the table. I feel gutted & we are returning home. Management, please train your staff members.

I had a problem with the payment. My grandson had to sort it out.

Kept changing delivery time took about 45 ish mins in the end

Firstly let me say that my wife and I have dined here on many occasions and have always enjoyed the experience. Unfortunately that wasn't the case on our visit at lunchtime today. My wife had to send her pasta dish back as it didn't have any sauce on it at all. What was particularly disappointing was the attitude of the waitress serving our table, which was bordering on downright rude. No apology whatsoever and we had to wait for some considerable time before a replacement dish was delivered to the table. The calzone I had was without doubt the worst I have ever had at a Pizza Express. If we hadn't been paying for our food with Tesco's vouchers I would have refused to pay for it. A shame really as we will think twice about returning.

The food was delicious & we were very happy with all the food we received, especially the dough ball starters! However, the service let the restaurant down. We were sat straight away but the person sitting us, who I think was a manager as they wore a plain black top rather than the stripped top, just put the menus on the table & walked away. It was our first time coming to this restaurant so we had no idea how the process worked. We then waited 20 mins for our order to be taken, which we more felt bad for the staff because they clearly didn't have enough people on the floor (only 3 on a busy Saturday evening) but once the server came over they were absolutely lovely! She apologised for the delay & then immediately brought our drinks over to us. The starter took a little while to come but was taken away quickly & our mains came right out. We then waited awhile for a dessert menu & then ordered another drink but was disappointed we didn't recieve a new glass. Overall the experience was good but don't think we would return at the weekend as too busy & they don't have enough staff to cope with that.

Awful I’ve took photos … no topping on pizza all in one corner of box .. not edible will be taking further

The restuarant at Rushden Lakes is a lovely setting for a meal but on this occasion it was spoilt by my my wife's chicken pasta being served only luke warm, which is really not how to eat chicken. A replacement was accepted but took a good half hour to arrive by which time I had finished my meal. Then we waited another 20 minutes or so for the table to be cleared. We were offered a complimentary dessert which we declined because we had already sat too long waiting. We did enjoy the meals- eaten separately, not what we came out for. There is no excuse for a restaurant to perform in this way but on reflection I should have asked for my own meal also to be replaced, better still that should have been offered without any hesitation. We will eat there again as it is a nice location and local, but they have badly slipped down in the pizza joint ratings.

We went to last sunday tüm back home from Oxford. First Near other pizza restaurant.they said us you must to wait 30 minutes for service .(At 16.30 ) We were so hungry without wait .we came to italian express. We were so so so wait menu then we so so so wait pizzas then we so so so so so wait bill. At last we did not want to wait more. Because hour around 18 and we were tired and we want to go home.We gone to casier. We paid check and gone. İ felt there Time stop here. İf you can not good service you dont accept customer any more. Or you must increase number of personel. İ never again go there .sorry.

Mediocre quality food. Childs pizza seems to have shrunk recently. Adult lasagne took far too long to arrive. When it did come, it was poor quality. Congealed, probably heated up and far from freshly made. A few spoonfuls of meat, but overwhelmed with tomato sauce. The other dishes were luke warm. Mini portion of one dish, barely enough for an adult. Poor value for money. What used to be one of the best value pizza chains is now down there with the rest of its competitors. Strange tasting coffee. Too many dishes laced with soya. Why? It's one of the biggest allergens in food. The book they present you with to discover which foods have which allergens is a big one. A fifteen minute read! No, I didn't complain. I will vote with my feet.

The Pizza I had was very good. I had the Romana BBQ Burnt Ends. Really tasty.

Me and a friend dined here yesterday and were appalled by the inattentiveness of every aspect during our prolonged time at this restaurant. We will never be coming here again as had to wait 45 minutes for our drinks which were literally just bottles so should not have taken that long to come out and over cooked and disgusting food.

We enjoyed our experience at Pizza Express. The waitress was courteous, friendly and attentive. The food was excellent and the lighter options available on the menu were much appreciated. There was very little waiting time to be attended to (the restaurant was not overly crowded at this time) and the food courses were all served in good time. All went very well and we were very satisfied with our experience.

Great blow out lunch of pizza perfection. The Leggera with a dressed spinach rocket salad in the middle meant I could have a biscoff sundae - what a treat! All that was delicious but the thing that made it great was the service. Charlie met us at the door and we had banter as she showed us to our table then we were served by Bernie who created a relaxed friendly atmosphere as she chatted to us and other customers. Please value these ladies - good staff are so hard to come by. We live two and a half hours drive away but we will definitely be back. Thanks for making our day!

We order from here regularly and have always been happy. However this time, my partner's pizza was on point (as always) whilst my calzone was stone cold inside. I don't normally complain but I think it's something that you should address in general.

Both pizzas were cold, although the flavours were nice. The dough balls were cold but also undercooked.

Very friendly staff. Beautiful sweet young lady call Ellie gave as amazing service

Staff were so rude and just argued with us about payment method. They advertised the app to get free dough balls and we did so but then couldn’t use our student discount. Meaning we had to pay for the dough balls that were supposed to be free. Weren’t polite about this either which just made the situation worse, wouldn’t of minded if they were actually nice to us and understood

Large Prawn pizza with only 6 small frozen prawns … they were not fresh … £18 If i order the small one .. wonder how many prawns u will put ! Asking for bill … waitress seems to forget us …

Lovely meal. Hullomi bites were my favourite. I like Rushden lakes anyway.

Went to rushden lakes for dinner. Only to be told they had not enough staff to cover their tables and couldn’t allow us in. We ordered take away and they then missed one of our meals. Very poor. Online bookings still being taken. Come on pizza express up your game. Use social media to keep people up to date.

4 waitresses, 3 people cooking & one meet & greet. About 16 people eating & most of them finished - sorry we are too busy to sit you in our almost empty restaurant. Damn good job they don’t work for me…

Pasta chicken. How can you burn pasta? Almost broke my teeth trying to chew it. The lady at the table behind me had the same issue only hers was worse than mine. For over £15 I expected better and the dough sticks were a joke. Dried up burned dough cut into sticks with no dip - come on!!! A mixed salad was almost £6 - a saucer portion consisting of tomato, lettuce and cucumber. Will never go back. Would definitely not recommend - for the price you pay. A joke. Waitress was fabulous though.

What a failed business model. Sunny Sunday afternoon, they know people will be out walking and they decide not to take walk-ins? Who the hell does that. Utter and complete failure, never going there again!

Was really hungry and demolished a pizza.

food was cold and hard by the time it arrived

arrived later than estimated when I ordered. Delivery was uploaded. food was nice

Dropped in for a pizza after a cricket match, great service after the backdoor was shut. Cold draught and bugs flying in. Don't sit outside unless you like being eaten by the flying wildlife. This place is not cheap. Drinks/coffees ridiculous price.

Fabulous as always and have to commend the lovely service from a yound girl called Chris.

Great welcome left to make our choices for just the right time. Food came out within a reasonable time and we were checked regularly but not too invasive. Great team well trained 👍👍

One of the pizza the dough is just not fully cooked and if honest, the barbecue pizza just looks sloppy and sad

Just had lunch, family of 6 with 2 children. All the food was brilliant, tasty and hot. Service was great, didn't keep us waiting long between courses. Was my granddaughters birthday and they did her pudding on a slate with happy birthday written in a covering of icing sugar, nice touch. Thank you

We haven't visited this restaurant since pre covid (early 2020) so we decided it was time to go back. We were not disappointed. We popped in on a Saturday evening without booking and had no problems getting a table. The staff were friendly, helpful and didn't rush us. We ordered a classic sloppy giuseppe pizza and a classic fiorentina which were both fresh, hot and delicious. The only comment we would make was the egg on the fiorentina could have been runny instead of hard. For desserts we had the baked vanilla cheesecake and a Sicilian lemon and white chocolate roulade. Again both were lovely. Overall full marks for a really nice experience.

Good large pizza at a fair price.

Lovely spot by the lake, we were extremely well looked after, and served quickly, by a friendly, competent server.

Once again the food was absolutely delicious. We tried new drinks also, which definitely went down a treat.

Friendly helpful staff and quick payment on the app. Was impressed 😄

Turned up with a party of 15 and they were brilliant! Food was okay, some of it really good, some of it okay but it's Pizza express so you know what you're getting. We've always found the staff so amazing though, every time. Even with a large party they are really attentive and efficient. Thank you so much!

Fabulous services from Inga!! What an absolute asset to the team! Thank you for looking after us so well today xxx

We went in weekday not busy hours but we wait one hour for our pizzas... Unfortunately people who came after us they ate and went we was still waiting... I went to ask workers to our pizzas and then after they came. Foods wasn't bad but service was bad. If you think to go watch out your order.

Lovely meal with starters & main course, food was great & our waitress was very friendly, helpful & efficient whilst being very busy.

1st time of going there and it certainly won't be the last excellent food and service.

Very good food , pleasant staff. Gaby was really good and recommended us the best dishes.

Food great and service but trying to use the app is terrible as there is no data coverage and the WiFi is poor at best

great no issues great pizzas too big thumbs up no extra item over £30 spent on offer though

the pizza I ordered, which was supper for my daughter and me, didn't arrive, but the sides and drinks did. Rather disappointing.

Arrived with no pizza. Just the drink and side...

I spent £35 pounds on an order and nothing is correct

Tasty pizza, but unfortunately it arrived cold.

We went for a family meal here. Restaurant was clean and food was delicious. Our server made our evening, no question was too big or small and she went out of her way to help. My observation is that this restaurant is well managed and the team seemed motivated and happy to be there which makes a big difference to the experience Would definitely return

Fabulous tasty and hot straight from the oven pizzas. Very nice choices. Really enjoyed our little celebration meal, End of "Moving In" day to our new home.

We didn’t manage to catch her name but our server had green starry nails and lots of rings and she was absolutely lovely. my boyfriend and I went and it was such a nice experience. She went above and beyond for us, even going back and forth to completely change a pizza for him so it didn’t include anything that he was intolerant to.

My wife and I are regular lunchtime visitors to the Rushden Lakes Pizza Express restaurant. From our experience, the food is always good and the service excellent. The people who work there are always friendly and welcoming. We are often served by Bernie, who is always friendly, helpful and a real credit to the Pizza Express team. Thank you!

Delivered promptly and food was lovely.

Good selection of gluten free options. Yummy food, good service, friendly team. Can use their app to get loyalty points that means you get rewards and free things.

lovely impromptu lunch out. Seated quickly, order taken after drinks served and starters arrived about 10 minutes later.

Really like it here the servers are friendly and helpful and the food is normally good, they did forget to put a couple of ingredients on our pizza once but that hasnt happened since so all good.

Fantastic experience, staff all very polite and helpful. Thank u

Great table service and meal enjoyed by all

Food didn't arrive at table all together, some of the order didn't arrive until 5 out of 6 of us had finished. First 2 pizza's were cold on arrival at table, fries didn't arrive at all nor the dough balls!!! Really disappointing as went for my neices birthday and it was her pizza that didn't come out until we had all finished.

Went here after work got the padana with pepperoni on a classic base and my partner got BBQ burnt ends on a classic base. Both pizzas were delicious. We also got the pesto pasta - which was nice and 2 portions of dough balls with the pesto dip DELICIOUS !! 2nd visit of the week due to these balls :-)

We frequently visit Pizza Express, and while the initial staff was welcoming when they opened, recent experiences indicate a decline in warmth and hospitality. Nevertheless, the food consistently remains enjoyable.

Haven't visited a pizza express for years, and my latest visit reminded me why not. This place has just never been for me. There's just no quality or memorable experience here. Took my wife and son on New years Day. Ordered an American classic and a margarita with an upgraded base plus the 3 course pizza for our son. The pizza base's were the same thickness so was pointless upgrading. I've never seen such little cheese on a pizza, it was incredibly poor value for money considering the individual price. Taste was nothing spectacular, a frozen Chicago town from a supermarket for £4 tastes so much better. We ordered a side of chips which didn't even taste like chips, they were soft and soggy so we left them. The kids 3 course was just shameful really, a popular name such as pizza express should be aiming higher when choosing what to offer children. Plain Dough balls with a side of butter to start? A tiny dried up pizza main and then Dough balls AGAIN for dessert but this time with white chocolate side? I can't think of anything worst. It was just horrendous. Absolutely no imagination, quality or time goes into this food. To drink we ordered 2 cokes and a children's apple juice. The coke comes in bottles, tastes flat and is warm. No fresh cold fizzy coke on tap? I mean really? The kids apple juice was a tiny little tub that lasted all of 3 minutes. Atmosphere is rather dull here, you look up and see chef's cooking who seemed to have less enthusiasm than me trying to eat my way through the pizza. Yawning, stairing into space. There was zero spark, zero energy, zero happiness and zero taste and all for a wallet bursting price of £60! Extremely bad value for money. Sorry pizza express I won't be coming back for many more years.

Forgot items! Really annoying as so expensive

The original ETA was around 2 didn't come until around 3.30. The food arrived cold and the order incorrect with the wrong starter (doughballs instead of garlic bread with mozzarella). Honestly very disappointed.

Staff and table service was very good but there it ended. P. E. claim that they are the home of 'iconic pizza'. The pizza I had was appalling. The base was soggy and under cooked. The topping was a mush. Don't make claims to be a quality pizzeria until you can produce something of a higher quality . Far better than what i wS served tonight can be bought frozen from a supermarket. For the price I was charged I do expect fresh sourdough base and skilled baking. The one I wS served was cheap frozen dough prepared and baked with minimal skill. I won't be back I will spread word of my disappointment and dissatisfaction. I will be frequenting QUALITY pizza restaurants in future where customer satisfaction is held in high regard.

Rushden Lakes Pizza Express; Staff and table service was very good but there it ended. The atmosphere was that of a works canteen. P. E. claim that they are the home of 'iconic pizza'. The pizza I had was appalling. The base was soggy and under cooked. The topping was a mush. Don't make claims to be a quality pizzeria until you can produce something of a higher quality . Far better than what i wS served tonight can be bought frozen from a supermarket. For the price I was charged I do expect fresh sourdough base and skilled baking. The one I wS served was cheap frozen dough prepared and baked with minimal skill. I won't be back I will spread word of my disappointment and dissatisfaction. I will be frequenting QUALITY pizza restaurants in future where customer satisfaction is held in high regard.

Excellent delivery driver who found the location despite some issues with postcode.

Poppy was our server - and what a delight she was. Friendly, polite and attentive! She was a wee ray of sunshine on what was a freezing, dull, damp day.

Way to expensive for what you get. Fortunately tesco vouchers make it manageable.

I go here every few weeks and whenever I go to Rushden lakes I peak thru the window and Poppy always waves back and gives amazing service, have been going there for about 2 years and she is always happy to help and super friendly and makes the atmosphere a better place to eat:) Would recommend to friends and family!

A great company. An awesome, easy menu to navigate when comes to gluten free. Food is expensive but top notch

Great place to eat, lovely food and really exceptional service for ourselves

Food was ok, waitress was rubbish. Waited so long for any order we had to call the lady over multiple times for more drinks -empty’s were then not cleared. When paying it was spilt between all. Told we couldn’t take the £25 service charge off as we were a large table despite 0 service at all. Wouldn’t recommend and highly disappointed. Thanks to the manager for sorting out the service charge after the waitress refused to take it off :)

Nice staff. Good taste of food. My kids are happy with the kids meal. We will definitely visit again.

Delivery Driver was great, shame about the food. Order had not been followed with a request removal of an item and all the items were cold

Despite being a busy Saturday evening, we were greeted as we walked in and were quickly found a table. Service was quick and all the staff were friendly. The food was fresh and delicious, and we made sure we had room for dessert. Will visit again.

Delicious pizzas and pudding at lunchtime on a Friday. Clean restaurant too.

It wasn't cooked properly and the cut lines were terrible. Never again the worst pizza I have ever experienced

A lovely tasty meal but spoilt by burnt and hard pasta a shame as it’s stopping me ordering again

Great food, really warm and very enjoyable!

Order hasn’t arrived, restaurant is t answering the phone and no one at Just eat to help!!!

We went today at last end of the day movement , however service was good n pizza was making mouthwatering 👌😀

My pasta wasn't great. Husband had pizza he enjoyed his.

Great pizza, great service, great restaurant. No wait for a table on a Sunday night.

Amazing food, quick, friendly and efficient service, management visible and available, nice comfortable atmosphere, would highly recommend

I would like to say thank you for a nice evening. Food was very nice( thank you Raima) service-professional( thank you Zsuzsanna). Pizza Leggara - always very tasty, you have the best green olives. We will be back soon.

Food was OK, although I struggled to find any mince in the lasagna. However having booked over a month ago for a family birthday we were disappointed to be sat at a table that was basically part of the waiting area for just eat and collections etc. For most of our meal we had several delivery drivers surrounding us watching us eat which was extremely uncomfortable. Queried this with a waitress who made a joke of it "they will stare more if you order dessert". Overall an unpleasant and uncomfortable experience.

Lovely food, great service, friendly staff. Always brilliant highly recommend