Zeyas bar in Bexley

Review for Zeya’s Bar, Welling – Absolutely Terrible Service I recently had the misfortune of dining at Zeya’s Bar in Welling, and it was, without a doubt, the worst dining experience I have ever endured. If I could give zero stars, I would. To begin with, the wait for our food was utterly unacceptable. We were a group of 35 people, and we had to wait over three hours for our meals. Even worse, more than 10 of us never received our food at all! Several members of our group ended up cancelling their orders altogether and leaving because the wait was simply too long to tolerate. Adding insult to injury, the staff were shockingly rude. When we raised concerns about the delays, their attitude was dismissive and unhelpful. The manager, who should have taken control of the situation and made amends, was completely ineffective and seemed unwilling to properly address the issue. What made the situation even more infuriating was seeing another group dining at the same time as us – a smaller booking of adults – being served promptly and without any of the issues we faced. It felt as though our group was being actively neglected. To top it off, the prices at Zeya’s Bar are extortionate. For what should have been a pleasant evening, we were subjected to an overpriced, poorly handled experience that left a bitter taste (for those of us who even received our meals). TThey made us pay as soon as the food was served, rather than after the meal. This practice was uncomfortable and unprofessional, especially in light of their abysmal service. Save yourself the stress, frustration, and money. There are plenty of better options in the area where you’ll be treated like a valued customer, not an inconvenience. This place is an absolute disgrace.

A Disastrous Graduation Dinner Experience I recently hosted my graduation dinner at this venue with a group of 35-40 people, and the experience was nothing short of abysmal. From start to finish, the service was disorganized, the staff were rude, and the overall handling of my event left me utterly disappointed. First, I was required to pre-order all food a week in advance, which I complied with, under the impression that this would ensure a smooth and timely service. Additionally, I was informed that we would only have the table for two hours, which prompted me to instruct all my guests to arrive 30 minutes early to avoid any delays. When I arrived, the music and atmosphere were pleasant enough to raise my expectations slightly—but this was where any semblance of positivity ended. Despite having pre-ordered, the staff inexplicably decided to serve each guest’s meal individually. Not only was this entirely inefficient, but to my shock, they also made each person pay for their meal on the spot as it was being served. To make matters worse, some meals arrived a staggering 20 to 25 minutes apart, leaving my guests frustrated and hungry. For an event that should have been meticulously planned given the advance notice, this level of incompetence was unacceptable. The worst part of the evening, however, was the sheer neglect and dishonesty from the staff. Ten of us, including myself, did not receive our meals at all. When I raised the issue with the waitress in charge of our table, she was dismissive and rude, even attempting to lie by claiming that the food had been served and my guests had left—which was categorically false. Despite my complaints, no resolution was offered, and instead, I was met with further disrespect. Adding to the insult, I noticed an older group of people dining in a section opposite us who received their meals on time and were treated far better than my group, even though we had all arrived around the same time. I found this disparity in treatment baffling and deeply unfair, especially since I had taken the extra steps to pre-order and follow all instructions. As if this wasn’t bad enough, I was repeatedly told that we had to leave by 10 PM as the table was only booked for two hours. Yet, by 11:30 PM, I was still there with 10 of my guests, hungry and waiting for food that never arrived. Adding insult to injury, they had the audacity to charge me for Belaire bottles despite the fact that I didn’t even get to eat. The only thing my guests and I had were drinks from the bar and the biscuits and cake I had brought as souvenirs. To top it all off, the staff had previously made it a point to emphasize that they don’t tolerate “African timing,” claiming everything would run on schedule. Yet on the day of my event, my guests were forced to wait over three hours for food—an infuriating contradiction that speaks to their lack of accountability. The only redeeming feature of the evening was the music, but even that could not salvage this trainwreck of a celebration. To make matters worse, the staff invited us to return for brunch another day as some sort of consolation. Needless to say, I will not be returning to this establishment. What should have been a joyous occasion was ruined by appalling service, disorganization, and blatant disregard for customer satisfaction. I strongly advise others to steer clear of this venue, especially for important events, as they clearly lack the professionalism or competence to handle them.

Honestly they do not deserve any stars. The service was absolutely appalling. If you plan to reserve this place for your birthday don’t. I preordered by order weeks prior to the bday reservation and I did not receive my food. I got the restaurant at 7 and still my order was not ready even after 11. I ordered chicken wings and jollof rice yet they failed to bring the food. The customer service was appalling, I had the waitresses shouting and showed no compassion or empathy for the situation. They would make you pay after every transaction, which is extremely unprofessional and embarrassing. They really stressed out the birthday girl and failed to even simply offer an apology for the terrible service. The toilet was disgusting and tiny; honestly appalled and disappointed for this black business. Please don’t book her. I do not recommend

Don't come here is you're a large group of people. It took such a long time for people to get their food. It hit 3 hours and around 10 of us still didn't have food.

Very rude couple, customer service is extremely poor. I could over hear the owner’s wife agitated and shouting at a paying customer. Never going there again.

I heard they are disrespectful towards women

Good service. Food tastes nice and the atmosphere was comforting.

Zeyas food is really outstanding!  Every meal i had was full of flavor and cooked to perfection. 😋 Great customer service btw 😊

Amazing synergy at the venue, music was such a vibe and the service was excellent. As for the food not only was I spoilt for choice with the menu, the food was amazing and tasted authentic! The palm wine brought back memories!!! I’m definitely looking forward to coming back!!

Very rude manager, she wasn't pleasant atall, horrible experience, will not attend again unless if the manager is changed.

I attended this restaurant for a friends birthday, we were a party of 20, other than that the place was empty. The food was good, music was good but loud so we ate in silence, the service was terrible. The waitress forgot half the order and guests were left without food- anytime you ask for something she behaved as though we were interrupting her. The waitress was rude and intimidating and even had the audacity to ask for tips from the guests and was very pushy. This place is more about extorting money than a good customer experience. It was my friends birthday and I bought her a bottle of wine as a gift and the restaurant then kept the deposit she had put down because she opened the bottle (although at no point did they raise this as an issue- it was raised at the time the deposit was due back). Most restaurants will offer a complimentary drink or cake for birthday party/guest as birthday party’s bring in a lot of money however this restaurant doesn’t and in fact will not do anything in addition for a birthday.. they will take your deposit at any opportunity. The bill was longwinded and tbh a complete nightmare; the waitress didn’t seem to be informed of the deposit and after 45 mins of arguing she made false allegations. The management at the restaurant need to give their staff better training and there needs to be more communication between staff so paying guests can have a seamless experience. The staff need to be more professional and treat customers with respect.

Very disappointed with my 1st visit to an African cuisine restaurant. When my wife snd I arrived we were greeted by what seemed to be a quite angry woman, not welcoming at all. We were attending a friend's birthday dinner and were the 1st in the restaurant. I ordered 2 drinks (at what seemed to be an inconvenience to the same staff member) and had to wait a full 43min for the cocktail. The food came out very slowly and again was soo disappointing, bland with rice that had obviously been burnt, I asked quite a few of our 30+ party and all had the same opinion of the food. Music was good but came on so loud whilst we were eating everyone had to shout to communicate. There was 1 waitress who came later wearing a white shirt that was really amazing, smiling and helpful. I hope these things improve so others will have a better experience but we will never go back.

The food was good. Dj only played African music. we asked for Ivorian and reggae, and he said yes but never played it. When we were leaving, a man was verbally abusive to us he was holding the door while we walked out , and he then let go of the door and started swearing at us in the presence of the security. The security did not take the abuse seriously. He casually told us when asked that he said he loved us. 1 waitress was very abrupt. Maybe her waist trainer was too tight.

VERY NICE PLACE GOOD FOOD GOOD SERVICE WILL RECOMMEND. TO FRIENDS

The suya is too expensive and it’s not well made, 17 pounds for suya and you’ll find bones inside, they taste more like fried meat too. Please do better suya and stop ripping people off.

Pros: Friendly and welcoming CEO Mr John. Customer service could have been better however this may have been due to just one staff who was super rude and therefore unfair of me to generalise the comment towards the establishment itself. Food was good but due to shortage of staff at the time, it was delayed. I will certainly look to visit again as the ambience was quite impressive

First time in the restaurant on a Friday evening. It was not too busy a place but the service was delayed for hours. DJ was not on point with the choice of music. There's work to be done on the internal sitting area. On the positive side, the staff were friendly and helpful.

Highly recommend this place. Such a pity that old reviews still have to remain because they have really turned this place around. Friendly, attentive staff and the food was impeccable.

Best Jollof riceni have tasted in a very long time, food overall was delicious. Wasn't given cutlery untill after the food came which was weird but that's the only negative thing I could say about this restaurant. Will be returning if in the area

I went there with my friends and they were very welcoming, there food is good and I will recommend people to check it out.

The music food and atmosphere are very good. But service is poor, you will have to wait for hours before being served sometimes they will completely forget your order.

The fish bought was very over cooked and dry not worth the money paid Waitress wère unfriendly

Was here on a Sunday night and the serenity was top notch !!!

owner was really rude, i tried to make a party and booked a table and owner rushed us out. 0 customer service

Food poisoning !!!! been here on many occasions and the food itself is nice, but the waiting times are abysmal. If you order on a day that isn’t weekend, you’ll be served old fish that was cooked the weekend prior or what seems to be leftovers. I had very serious and painful food poisoning.

lovely atmosphere with good music, although a tight space with little room to dance.

Tasteless Tiny quantity for the price. Customer service- very poor, sad looking service team...like they are doing you a favour for spending your money at theirs..

Very pleasant place for birthday or anniversary parties. Good foods and best customer service. The door security guy gave a warm welcome too.

DO NOT COME TO THIS TERRIBLE ESTABLISHMENT -the only good thing was the Dj which was even too loud but they were horrible with service we waited 2 1/2 hours for food that wasn’t even great it was horrible I would never come back absolutely disrespectful and just unprofessional service and extremely overpriced

Fun atmosphere and lovely people abound. The owner introduced himself and his wife, awesome people. Defo going again.

lovely ambience. missus and I had a great time! ps- watch yr prices fr alcohol- ure getting pricey

Tasty food but pricey in comparison to others in the local area. Nothing special so cannot see the need for the over priced food. Difficult to around, a little packed. There were too many tables and chairs - when seated you can just about feel the next table behind you. Good DJ.

Very unprofessional, We waited close to 30 minutes on a Thursday and no one attended to us. So we just walked out..

Zeyas bar, signature Fish truly comes with the taste of Africa. For some “us” it becomes a content feelings, especially with some melody of music. Amazing go try it for yourself. TLH team.

Amazing tasting food, with a ambiance full of live music and love.

My first time at the restaurant, food was really nice and freshly made.

It's a lovely place. I love their grilled catfish with yam & plaintain. Just they need work more on their customer service.

I came to this place with my friends but the lady at the bar called EFE,has no customer service in her,was very rude to us and we’ve decided not to go to this ZEYAS restaurant anymore.I hope she can be trained more on how to deal with customers.

Very yummy and very nice food. Very cool and Nice place.

Good place to hangout with friends and they have good food and there drink very affordable

Toilets can do with some air freshener

1st time going, enjoyed it, and will go again sometime soon.

Nice atmosphere, good music and most of the dishes at a reasonable price. Book ahead for weekend relaxation the place is busy from Friday evenings

Terrible customer service, they last confidence, poor service, thr fish was very tasty, the charges were ridiculous

The place is rubbish, they charge 5 pounds service charge for the slow and very unprofessional service. If not the place is sweet

The food was tasty and well presented

Fantastic Nigerian suya. I cannot remember the last time I ate suya this great back in Nigeria. Very richly spiced barbecued fish(Tilapia, croaker). Cosy seating arrangement. Nigerians will love it.

The performances were every entertaining.

Went as a party group of 13. Food was nicely presented, hot and delicious. As evening wore on, the place got busier and service was slower, at some point, couldn't find our waiter!. Had good music though. Will visit again, but in a much smaller group as at the end, the billing and payment got chaotic and took a while to resolve.

Very cozy and authentic place. The friendly staff will happily help you pick out their favourites from the menu.

Cool place to relax, good music and fantastic service.

Called an hour ahead to place food order and ended up still waiting for the food which came out burnt ..wow wow wow

Not impressed on my first visit to this restaurant. My experience is genuinely awful. A lot of the items on the menu were not available to order and the "Asun" is just not on point atall.

Terrible service, we preordered; birthday dinner was booked and 3 hrs later we still hadn’t received our food. Bare in mind they said we must preorder and all the food will be brought out at the same time. There was a lady at the bar who was terribly rude, staffs acting like they’re doing you (the customer) a favour is ridiculous. Please do some customer service training for your staffs, I wish I had the particular woman’s name but she had braids. Some of the staffs were helpful (there was a light skin lady with weave that was so lovely and helpful) but overall the service was TERRIBLE!

It's a bit small, cute, overpriced. Lovely food.Great DJ. A fast, efficient, patient chef, lovely guy. Dealing with a surprise birthday party of over 30. A very stroppy manager. Would l return? No. Parking is a hassle.

I like it.good atmosphere. Will visit again

Best afro lounge in the area, attentive costumer service. Slow in bring food out but food plate presentation and taste was good

Very disappointing experience today. I placed my order at 6:30am as soon as we arrived, by 9pm we were still waiting for our food. We left a little after 9pm and picked up some Chinese food to satisfy our hunger. It's like the staff could not cope with the volume of orders from guests....very disappointing experience.

Appalling and very unprofessional .. ....3 hours after placing our food order, they didn't serve our food; they kept giving one excuse and another.....I stayed because the DJ was fab.....DJ Shola A B was fantastic. The music flow was amazing....danced so much. Never visiting Zeyas Bar and Grill again though....a waste of Saturday outing.

I enjoyed this resturant. It is trendy, clean and the atmosphere is great. They play a mixture of music which is great. The food is delicious and comes fairly quickly. My bug was the music, it was tooooooooo loud, we were literally screaming to each other to be heard and when we requested it to be turned down they declined hence we left early. They do get busy. I will recommend this for a group night out as you can dance also.

£20 for two vodkas & ONE can of coke; what a joke!

A great evening. The DJ Shola kept freezing the music. I didn't find that interesting. But all in all the food and the service was good

It's a good place for eating and dancing. Good customer service, I will inform all friends about Zeya bar.

The food was great, good music and warm reception of the staff

The bar was great with good customer service .The servers were engaging well with customers .I absolutely loved their services.

It was okay, jollof rice could have been better but good service

Ask for the snails and thank me later.

Lovely restaurant, food was tasty, hot and fresh plus value for money. looking forward to my next visit.

Food took a long time to arrive once we ordered, tasted ok but dry....good music crowd was not lively when I visited... large space... no dancing area...

I came here around half 10 in the evening, the service from the staff was lovely however the music was so loud that you could barely hear each other in the place. The food wasn't great at all, this is the reason for the 4 stars. I had their grilled giant prawns with chilli and garlic sauce but I didn't see any sauce on it and it had no taste whatsoever. I was extremely disappointed and it took over an hour to come. Honestly I don't think there is anything to write home about

Beautiful place, good management, good music,very good food.Can't complain at all,we had a nice time

Lovely place but slow to bring out orders

What an amazing bar, even better than I imagined. I celebrated my birthday there and they were so welcoming and wonderful, from the food to the interior design to the staff were just perfect. Highly recommended

Great vibes, good 🎶🎵, my friends and I had a great time ☺💃💃💃

Nice place ☺️... The music can lower though.

Food & atmosphere is good but service with a smile would be nice

Lovely place to dine in. Thank you for a great experience.

Went to Zeyas Bar for a birthday celebration. Awesome food. Happy with service.

I and my friends went to Zeyas bar last week the ambiance was so lovely and their food was really nice. I will recommend the place for you to visit.

my mum went there she said it was bad don't go

Food is always freshly made Nice and neat environment ❤️❤️❤️❤️❤️❤️❤️❤️

Lovely service and great food/music. My brothers came all the way from Belfast, Birmingham, Leeds and all over England to celebrate his birthday. Thanks to Zeyas Bar and Grill

Conducive environment..with nice staff..

Good people good music and very honest staff my friend lost her phone on Saturday night and they keep it safe for her till Tuesday bless u we appreciate it

If you enjoy good music while dining, this is the place to be. Foods are tasty with a touch of class, their signature dishes are never a disappointment. Customer service is top class, always smiling and respectful. They are expensive but worth it.

The staff are so rude and unfreiendly. We waited for 2 hours for the gill fish yet it was served uncooked. When we complained the staff stated to raise their voice and asked the security to walk my friend out of the building. It was a horrible experience.

Awesome service, great food, great DJ, beautiful waitresses, polite security staff (very rare). Great customer manners. We were greeted on arrival by the lady in charge in charge. Furthermore towards the evening we were all gathered outside after eating when the owner stopped and said hi to each and everyone of us. Proudly Nigerian owned restaurant indeed. They were efficient and clearly the most lively place in town. Much better than the cattle market in old Kent road. Even their menu system was a great use of technology, you can scan the barcode with a scanner app on your phone and it takes you to a well stocked menu. Zeyas can even deviate from the menu slightly to accommodate customers. Love it, love it, love it. Prologue: What I did find funny though was that there was a couple sat directly outside the restaurant in a car, eating "wait for it" KFC, yes aka Junk Food that was strange, I did take pictures but I don't want to get sued so .... I guess you can't please everyone.

The ambience is just right, good food and great music.

My night at Zeyas Bar and grill was great. The DJ Onome played very good music. I will definitely visit again.

Service excellence nice food I will recommend to anyone five star 🌟🌟🌟🌟🌟🌟

very good tasty food and excellent quality. Very good customer service. This is the best restaurant of its kind in London and I have been to a few of them. Highly recommended

A stylish, trendy restaurant offering an upscale dining experience. The ambience would suit those who don't mind spending money eating in a modern, classy venue. The manager was very friendly too.

Food is very good, very tasty and reasonably priced. Very clean and stylish 👌

Good location, parking is not a problem, delicious food, great customer service, good music, exclusively nice ambience. I cannot fault this restaurant at all. It’s one of a kind in Welling, try it with your dancing shoe on. Love it.

Food was not great, service was bad. They can't handle large groups, I waited 3hours for fish! Then it was bland. The only thing nice was the garnish.

This is a very clean and well presented African Restaurant. Food and drinks are slightly overpriced but quality is worth every penny like they say. I have nothing negative and I hope they keep the standard at all times

Great customer service, beautiful interior

Nice ambience, good food, cautious service

Had a nice time and the waiters where very professional. Will be back for sure

Table was booked for 9pm. Got there for 8:50. Food took over 2 hours to come. My friend left without eating. Service is ridiculous and not worth the money. Staff unaware of the importance of customer service at all. Won't recommend to anyone. What a wasted night out😡😡