Zatar in Cheshire East

Satisfied with food and ambiance, delivery service works very well too. Food is delicous, Burger dishes higly recommended.

On arrival we saw that about a quarter of the menu was crossed out, including drinks and food as they didn’t have them in. When we ordered we were also told 4 or 5 of the items we tried to order were also not available, and listening to other customers experience the same thing it must have been another a quarter that they didn’t have either. The food was fairly warm and we ordered the pork belly with honey thinking it would be a glaze of honey. It was covered in honey and after a couple of minutes it was rock solid and almost pulled one of my teeth out, not to mention didn’t move when the plate was turned upside down! The seats have no padding on and were very uncomfortable. The waitresses have a very limited knowledge of the menu as they didn’t know answers to many of the questions asked by myself or other customers regarding items off the menu, and had to go and check. This was all fairly early on a Saturday night, so I have no idea how so many items off the menu were unavailable. We hadn’t been out for a meal for quite a while and were very disappointed as we had high hopes for this restaurant in terms of both the food and the service as a whole.

The manager was extremely rude and unprofessional. We booked two tables for a total of 10 a week prior and called beforehand requesting for tables next to each other. Although our tables were close, we were refused one large table despite empty tables and chairs and were lied to that a big group is expected. The manager was very unprofessional and discriminatory this evening. There was a lack of enterprising initiative and a willingness to to help and oblige to customer requests. Further we were not served for a long time and our orders not taken until we had to call one of the staff a few times. Whilst I absolutely do not expect a favourable outcome from this review at all, I wish to highlight that this is a restaurant that needs its staff to be trained in professionalism, unconscious bias and discrimination. We have been here many times before and enjoyed the food but I will reconsider visiting again. PS: However I wish to add that despite our bad experience with the manager, we were served well by Sophie once she arrived to take our orders. IN reply to Jane Dowler: Thank you for replying back to my review. I am afraid there seems to be some distortion of facts and I wish to clarify the following. 1. We had to book separate tables a week before as we expected challenges in getting a large table for 5 couples. Paying a deposit was not the issue, as suggested in your reply! 2. We did request for closer tables the day before and were indeed allocated this. Again, I personally made a request for this, rather than one large table as we anticipated that this may not be available. However, we noted that some of the large tables were not occupied during the entire duration of our dinner, but were advised by Irene that a big group'was expected. 3. We had to wait for quite a while before our orders were taken, but once we had ordered, the drinks and food were indeed served promptly. 4. I am not sure of the 'noise'' you mentioned, and we were not asked to keep the noise level down as we were not noisy. 5. Also, I am sorry to say that no derogatory remarks were made by our friends. I guess we can agree to disagree, and the tone and body language and communication from Irene with my friends were clearly not in the true spirit of professionalism.

best loaded fries, i’ve EVER had, and i’ve been to many burger branches in manchester. Loaded fries came with the Loaded box, £15 well spent.