Based on 189 opinions finded in 2 websites
Opinions
A great spot for some amazing Indian food. Staff are attentive too. And if you enjoy shisha too, a great selection of flavours. Would 100% recommend.
c8patel . 2024-11-09
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Highly recommend Zanzibar! Amazing food, amazing cocktails and amazing atmosphere! Defo a must go, we had a great time and will be returning very soon!!
Shubu P . 2024-11-02
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Amazing atmosphere with great food, drinks and vibes. Authentic food taste, great selection of drinks and cocktails with an amazing vibe. Highly recommended
Kunal P . 2024-10-11
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Great food! Great Atmosphere. Great Cocktails. Great Service! Booked a table for friends and they went above and beyond to make sure the night was one to remember.
Janrax G . 2024-10-11
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Heard about Zanzibar through kids who went for an after school party so thought of giving it a try. So glad I went there. Amazing food and ambience. The staff was very helpful and professional too. Will visit again soon.
Raman2010 . 2024-09-25
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Disappointed. Food was disgusting. Gloopy mess. Never again. So disappointed. I really recommended them years ago. Get a good chef please cos what's coming out is completely unacceptable.
eileen g . 2024-07-05
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Really gone down hill, fish curry was disgusting so was the dhal, service was very poor and the price is extortionate for what it is, over £200 for 2 adults and children with one bottle of wine
Jessie T . 2024-07-01
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Terrible service staff are rude we were treated awful waited hour and a half and still not asked what we wanted to eat ended up leaving and going next door where the service was amazing (pyramid) Felt racially abused the moment we walked in.
Lisa G . 2024-02-03
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Beautiful atmosphere really nice place and staff. Good food. Customers were a vibe. Authentic indian cuisine. Nice heating in the winter.
Divyesh P . 2024-02-03
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Absolutely disgusting service, Staff are rude and racist clearly have a problem with customer who are not fro india and that are female.. Drinks are very over priced and watered down.. pre booked a table for dinner only not to be asked what we wanted to eat after an hour sat waiting ..
Charlotte . 2024-02-03
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Lovely staff and friendly atmosphere. A must visit restaurant with family and friends. A great lt menu. Heating for winter times provided.
Helina P . 2024-02-03
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Honestly one of the very best Indian restaurants/ shisha lounge. Great selection and it’s all good. Portion size is good. Recommended.
Dillan P . 2024-02-03
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Great venue. Came with friends for a birthday. DJ on the weekend. Great food and Drinks. and service and friendly staff.
Aaman P . 2024-02-03
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Came here for a birthday dinner and was able to book a couple of hours before going - the restaurant was very quiet when we got there so we could have easily just walked in for a table. We ordered a range of starters and some dessert. The gulab jamun dessert was good but I would have liked to have been asked whether I wanted additional cream on top of the oreo milkshake. The food was ok. The aloo papri chaat was good but some of the food tasted a bit stale- like the crispy bhajias which were not crispy. Don't think I would choose to come here again.
SarahI487 . 2023-06-12
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This place is a good for party and also this place staff is good and staff, company service is so good and perfect
Divyesh C . 2023-06-11
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This place for great fot chill out and food quality and staff is very kindfull and helpfull for food,drink and shisha selection
shivani v . 2023-06-11
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This place is good gor chill out and party. And this bar staff services and food quantity is good and awesome.
Mitul B . 2023-06-11
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This bar drink quality and food quality is perfect and also staff service is perfect and kindfull and good.
Sahil P . 2023-06-11
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This bar staff and service is good and food quantity is awesome. Also this place is perfect for chill out.
884khushbug . 2023-06-11
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Zanzibar has the best Indian food in Edgware. The veggie and vegan options are great, especially the manchuria veg and the bombay aloo. The naan is also delicious.
Emmaraymond201 . 2022-12-18
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Geeat Food and lovely selection of mocktails and cocktails… Service was great as well…. Will visit again and would definately recommend visiting…
624yogeshk . 2022-11-23
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It is the best shisha place , 10/10, great customer service , everything coming on time, better than other shisa in London
685alinc . 2022-10-27
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Perfect set up for good and Shisha and Indian food. Went there for dinner and Shisha on Thursday night. Busy place for Thursday night £10 Shisha October give away too. Nice Shisha and good food.
747muhammadc . 2022-10-20
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This place for shisha and food is fab. They cant go wrong. Overall i am a regular and they go out of there way to make sure customer service is paramount and which attracts me to keep going back. Dev & team is so fab...
FIREANDFRY . 2022-10-20
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Great service and friendly staff. Good food and sheesha. Highly recommended and would definitely recommend visit
Rajiv D . 2022-10-20
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Perfect balance of £10 Shisha and best cocktails in area. We only had starters I would say amassing food definitely recommend Chilli Garlicky Mushrooms. Must visit Staff friendly and welcoming. Underrated place. Perfect for weekend hangout.
797nirjad . 2022-10-20
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One of the best lounge serving good food and cocktails in Northwest London. They have Shisha place at rear, it was busy on Friday night need to book well in advance. But overall drinks and food. Dj on Friday it was bonus for us.
ujjavals2022 . 2022-10-20
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The staff are extra friendly and attentive to guest which is hard to come by in the current hospitality market. I must mention how Jinesh payed special attention to us.
W1598BMsama . 2022-10-14
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Came here on a Friday night with friends, had a great time. The service is very warm and accommodating. Truly knows the essence of customer service and captures customers’ needs and be able to accustomed to it. Definitely recommend it!
Damienxweiwei . 2022-10-14
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Such a good place, really nice people and such a good atmosphere. Jinech was the best 💙💙 Would definitely recommend
eleanorz366 . 2022-10-14
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Service was wonderful and Umesh was especially helpful and professional! Atmosphere was great! Loved the drinks such great quality for great price!
rachelmQ9353MB . 2022-10-14
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Worst food ever smelled bad when complained about it no help was offered, no Custumer service at all
damirs479 . 2022-10-10
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There are much better places to eat in Edgware than this venue -it is much more of a pub, rather than a restaurant.I arrived with my wife yesterday for supper.We didn't have a reservation and they just managed to squeeze us in.We ordered Mixed Grill,talapia...
Marco B . 2022-05-29
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It was a pleasant experience and I would gladly come back again I'll recommend this to all shisha lovers! The owners are brilliant and the staff service is outstanding.
X4380PMrp . 2022-04-26
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Had a great experience. Tasty Food Delicious and amazing cocktails Service on point Good vibes especially weekends.
Reviewbae . 2022-04-26
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Stunning good! We ordered a number of dishes as takeaway and everything was on time and in full. The food is honest authentic and very tasty. We tried a number of curries and all were deliciously different and distinctive in their own way - unlike...
Foody36912 . 2022-04-26
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We was a group of 15 guys. The food and service was excellent. Big thank you to our waitress Sonal who looked after us so well.
rakeshrX9737SR . 2022-03-27
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NIRAV and ALEX gave the most outstanding service to me and my friend , they took care of us and made sure we was good and also alex recommended drinks to us which was lovely , never been to a place where the service was...
lieny_m_x . 2022-02-26
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Went for the first time this weekend with some friends. The shisha & food was recommended from a colleague, so thought we would give it a try. Food was nice. We tried the pizza samosa, which we thought would be interesting & it was really...
Katie_Gill23 . 2022-02-06
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I heard about this place and that it had a very vibrant vibe and let me assure you that I was not disappointed at all! The food, cocktails and Shisha were fantastic. The staff are very friendly and accommodating. I was looked after well and...
Voyage618932 . 2022-02-05
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Amazing service, really friendly staff and good attention to detail. They have gone over and beyond to make our stay good.
maarikak2018 . 2021-10-27
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I love the place, crowd and the food specially super delicious even the shisha and all staff is friendly, thanks to Zanzibar and the owner as well. Wonderful service
Beautytech . 2021-10-21
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We ordered a selection of take away dishes for just under £100 as the venue was fully booked. Upon collection the portion size was atrocious for the price. Simple starters like samosa chaat was only half filled in a container. Chilli paneer had come out...
201harishb . 2021-10-17
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Went for bday dinner and drinks, staff apart from 2 were all extremely rude! Our party spent over £500 in just a few hours however we were constantly being watched or being asked to move tables to accommodate for the restaurant staff “friends” of preference...
Rachael S . 2021-10-13
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I booked this venue as I was promised a dance floor and area of my choice, so I booked the full shisha area, however when I arrived there for my 40th party I was told it had been cancelled but no one bothered to inform...
811pushpak . 2021-08-27
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Following their recent renovations, Zanzibar is offering a very contemporary, clean and stylish look to their ambiance. I was seated in the open back area, with lovely rays of sun shining through. We arrived at 6pm, it was quiet so we were able to get...
G4396BHantonior . 2021-07-17
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The second we arrived, we were greeted with absolute rudeness from the bouncer at the door. He didn’t even say hello, just immediate questioning and unnecessary foul attitude. Just because you may think your good looking, does not mean you have the right to be...
Jessie1234567891011 . 2021-07-17
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The food was okay but the service was too slow and the ordered were not correct. Had to constantly correct each dish that came out.
Missganesh . 2021-07-08
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unacceptable behaviour from the staffs, one wearing glasses, the other one i think he is from Nepal. I have understood that people who does not belong from a particular Indian Community is not at all welcome. Karma will catch up with you Guys
O1902XNsoniap . 2021-06-25
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Good food from a wide menu choice. Pleasant and spacious covered outside area. Friendly service, but a little on the slow side.
grahil . 2021-06-24
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Food is just basic nothing special yes lamb chops tasty and soft however their special chicken dish as well as targa dal just good.
100bipinp . 2021-05-27
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Good food and heated outdoor area. Cater for vegans. Service a bit slow and no draught beer. Music and atmosphere lively
893nishag . 2021-05-02
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Group of 10 went for dinner. Excellent food value for money thanks to Rishi Sunak and his eat out to help out scheme.
AnilM660 . 2020-08-26
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Very good... staff are very friendly, excellent service ... Food their is above excellence. Every dish is tasty. You get confused in choosing one as each of them is tasty. Had Problem with the drink but immediately sorted out by the Manager. A must try place for Indian food.
fairUnfair . 2019-11-28
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Best Indian in London! Great staff, cold beer and excellent value for money. Been going there for years, and will keep going!
. 2019-03-31
MORE AT OpenTable
Food was terrible i have had many mix grills to date and this was appalling. No flavours and hygiene is awful
Reena G . 2019-01-13
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I went with my family this afternoon for a drink and snacks. It is with sadness that I have seen this old haunt continue to deteriorate. The food was poor. The service was crap. And the prices are simply ridiculous for what is being offered. Perhaps the time has come for this grand old place to finally close and admit it is not up to it when it comes to the food. Such a shame as my family have spent many a wonderful evening in this once great restaurant. Does anyone from the restaurant read these reviews at all? Or perhaps they just dont care.
sanjivahluwalia . 2018-11-24
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This is a good place to get your curry fix but I’m not so sure after a closer inspection in the hygiene department .. there’s a saying.. look at the loos and they will be a reflection on the kitchen.. now to be fair I’ve never had a sore tum after eating here in the past but unless they clean up their act, it’s quite possible that I could!! The toilets are grubby, the tables are ingrained with dirt and with old food and very very sticky. The restaurant is dusty.. furniture is tired, flooring dirty.. you can’t get away with this for much longer before the food police pay you a visit. So.. come on Zanzibar.. step up.. clean up your act before people start to find another restaurant to eat in that’s CLEAN.
Gertiepoo . 2018-09-09
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The food is not as good as it used to be and to be honest I am not sure how this business is run, the customer service is terrible, you can order take away and an hour later its still not ready. Prime example of no one knowing what they are doing, it is incredibly sad as it used to be an amazing place to eat!
AnuraBirch . 2018-09-03
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We went here for a Shisha and some drinks. The place was really busy and staff were nice. Prices are reasonable for London. If you like your Shisha and in a big group, this is a lovely place to go.
Pritesh_222 . 2018-09-01
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Went to Zanzibar today got a last minute booking. The service horrendous waitress couldn’t understand English very well..we ordered at 545 kitchen opened at 6 which was fine we got our meal at 7pm a whole hour of waiting. Food was not amazing the venue was minging...pretty disappointed and a waste of £60..got home 3 of us felt urghhh...!! Not impressed...!!
MISTRYPAN . 2018-08-18
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Awful place and very bad attitude by the staff... I asked for 2 chairs and they refused, without getting me any eye contact. Staff need training in basic customer service, they should be privileged to have a job, if you don’t like people, don’t work in a customer facing environment. I am surprised people rave about this place but I will not be returning at all.
392rahulb . 2018-07-21
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Would not recommend this venue. Used to be good , with great food and ambience ... but its not the greatest, a bit grubby, needs a reno , and he staff really need training ... you could a wait a while for someone to take your order. Management is very poor.
gurminderkaurp . 2018-06-20
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Group of 5 looking forward to a nice few drinks and a meal. 45mins wait for drinks....ok turned a blind eye....over an hour for the mains when they weren’t busy....asked for the bill and left without eating. No apology from Management. Never again - Stay away
PriyaaaT . 2018-06-18
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The food was lovely, just the right amount of spice. The menu was not particularly extensive with a lot of rice and lamb dishes but little other choices of meat. Every dish we had was well presented and very tasty. Everyone enjoyed themselves, but the atmosphere was pub like. We were at the back to avoid the noise of the football match, The electrics were something to be desired with an annoying flickering light. As long as you are looking for good food and not for atmosphere this is a great place to eat Indian food.
Kevin . 2018-04-18
MORE AT OpenTable
Been coming here for years with friends and family and can't recommend more. Every dish we have tried is great and portions are sizeable too. Recommend the butter chicken and dum biryani and mixed grill.
L0nd0nF00die1254 . 2018-04-05
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Received a reheated plate of 4 chicken pieces and two wings which looked as if they had been washed.
Have-You-Been-Too . 2018-03-10
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First of all i have been coming to this restuarant for almost 10 years now but in the last few years there has been a major decline, and yesterday might just have been the worst food and service i have ever received... so bad that it made me make a tripadvisor account, not only did they put us in a rubbish seat after specifically asking for a good seat for the football they took 30 mins to bring us a bottle of wine!?! Starters were arriving before the drinks. Numerous times they forgot to bring things that we ordered and often we had to remind them. In recent times i have learnt to live with the terrible service because generally their food is really good, but even the food cant save it anymore its either too spicy or too mild I could go on forever... POOR POOR POOR
rubenanand . 2018-02-15
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Have been a few times and have no complaints about this restaurant. Prices are reasonable and portions large. As others have said some dishes are quite hot so I normally go for the butter chicken which is delicious. Good pint of John Smiths for £3.40 - cheaper than the pub.
David S . 2018-02-13
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Service was very good and servers were kind & friendly. Bar, Restaurant & Shisha lounge. Recommend to everyone.
fairUnfair . 2018-01-10
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We ordered a takeaway meal on 30thDecember had family over from Holland for an early New Year dinner. Cooker not working so we voted for takeaway. Ordered on line for 11 people. The food arrived promptly and was still hot. No bad dishes and everybody enjoyed it. 2 vegetarians catered for as well. Very pleasantly surprised. This is an Indian restaurant catering for Indian taste so please bear that in mind as it might be a little hotter than you are used to. Not keen on their Tandori chicken but that is personal taste.
farmgirlLondon . 2018-01-04
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I placed an order for a Mixed platter, pilau rice, chips and extra chicken wings. The food arrived after 45 minutes, delivered by a minicab.
Susie N . 2017-12-17
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slow service, fork dirty, staff not interested in serving you, food was not great, they use pledge to clean the tables which is not a great smell when you are eating. Would i go back,,,NOOOO
Mahesh W . 2017-11-12
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We tried the ZXan-Ze-Bar for the first time on Thursday 5th and the food was great, freshly cooked very tasty and well presented. The waiters were attentive and service overall was good. The restaurant looked to have been recently decorated. Overall a good meal and great value we will certainly be going back.
. 2017-10-05
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I have no comments for this restaurant, the food was absolutely awful!! I had to ask the waitress to take the food away from the table immediately. The tandoori wings were tasteless and looked horrible and burnt. This is the worst restaurant I have been...
dips978 . 2017-09-21
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Honestly wouldn't go again if you paid me. Myself and my friend wanted very mild dishes and she has a nut allergy so needed to avoid any nut dishes. We had a tastecard which we started when booking the restaurant. We ordered 2 starters, which...
A TripAdvisor Member . 2017-08-30
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Este es nuestro conjunto. La comida siempre es perfecto. El pollo a la mantequilla es perfecta y que los naans. No he probado el menú pero me encanta todo lo que he probado. Altamente recomendado.
Shimslondon . 2017-07-23
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Primera vez aquí, reacción inicial, parece decente. El personal era amable. Pedimos comida no tardan mucho en llegar, tenía pollo chili, no estaba mal, y kebabs, que mi amigo disfrutamos bastante. Así las cosas estaban mirando hacia arriba. Principales ordenados, que tenía pollo karahi era condimentados por mi amiga, ella me gustó.
hilesh83 . 2017-07-21
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La comida estaba bien, pero el servicio era excelente. Nuestros platos principales nos sirven cuando estábamos comiendo de arranque. No nos gustaba con eso, pero aún así dos miembros del personal vino a decir lo siento. En general, fue una buena experiencia.
Viraj D . 2017-07-11
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This place never fails. The food is always very good, very tasty and a great selection of vegetarian and non-vegetarian. It's a neighbourhood gem that we go back to time and time again.
Dinner4two . 2017-06-11
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Soy un cliente habitual de este restaurante y tuve mi visita familiar de California el pasado fin de semana. Durante todo mi tiempo aquí que nunca había sido más feliz de saber que mi huésped había encantado por la comida increíble y el servicio excepcional! Tuvimos la suerte de tener la increíble camarera halima para servirnos porque aunque algunos de la comida llegó tarde, ella tenía se disculpó y mantuvo la sonrisa en su rostro y se aseguró de que estábamos contentos, pero la comida era la pena la espera
Raj-chand1970 . 2017-06-06
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I've been a few times. It's a nice place and food is good.
LocalLondoner . 2017-05-26
MORE AT OpenTable
First visit here, food was amazing & very well priced! After dinner went to the Shisha lounge & was very pleased with the overall service!
Sanj S . 2017-05-14
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Be going to this restaurant for years, the food has always been really good and in all honesty still is.However the atmosphere, cleanliness and most of all service are not good.Empty at lunchtime when we arrived and looked closed as usual. The odd customer comes and goes but has a strange vibe to the place.Always takes ages for your order to be taken by staff who look like there'd just been give a parking ticket. The whole place just appears to lack a bit of tlc.Don't get me wrong the food is good and a bit different from most restaurants of this type in the area.Was once one of my favs but have finally given up with the place, won't be going back!!!!!
sodiy . 2017-04-28
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My first visit and I left happy. It was cheap and cheerful. The food and service were both excellent and good value for money. Venue is dated but facilities are clean. Will visit again as it is local but would not make a special effort to visit. Would definitely recommend a take away.
Nalarose20 . 2017-04-20
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I have been coming here for years since it opened. Over the years it has varied between excellence and mediocrity. Yesterday I went for a drink and snack with a friend. I could not help but be disappointed by the whole experience - from the quality of the snack which was dire, the tiredness of the decor, through to the amateurish nature of the service being provided. I do not mind paying high prices for service and quality, but this experience was very poor indeed. It wouldn't take much to fix things but requires that the ownership pay a little attention to the restaurant, staff, quality of food and the experience of customers.
sanjivahluwalia . 2017-04-10
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The service was awful. Even if the food was okay, the poor service counteracted any merits of the food to bring us an overall awful experience. For example, we had to wait 45 mins for someone to come take our order (and that was after my brother got up and went to get someone). We also ordered water with our initial drinks order and didn't get this until after the starters and mains had arrived.
. 2017-03-18
MORE AT OpenTable
This place is our fav to date, top.indian pub food, authentic indian dishes, made with perfection! So much thought has gone into the food...the paneer tikka Masala and naan was boom!
jayraj t . 2017-02-22
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Have been coming here for years, food usually consistent. The head chef JP is an absolute delight.Place could do with a massive clean, spent most of the evening sneezing because of the dust!!
Arti P . 2017-02-06
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We have been going for lunch here for years. We loved the food, the owner has always been very friendly and it was so reasonable for the set meal. However, we went the other day and the chicken was disgusting. Some of the chicken was raw, some was sloppy and some was so hard that you couldn't put a fork into it.One wonders how long the food had been sitting around in the kitchen for - daysI would be my guess. We spoke with the owner and he was very responsive only for him to then take 10% off the bill. That's not customer friendly and highly offensive. Not a good way to treat your regular customers. No we will not be going back there.
222Boston11 . 2017-01-29
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So this place has been a regular of ours for years, the food has always been pretty decent and service good. We've even held large parties here with family. Not sure what's happened in the few months since we last visited but tonight was a disaster- the service was terrible. The waiter didn't really understand our order, then another waitress thought is was acceptable to constantly remove glasses (half filled with cocktails) and plates of food from our table whilst we were still eating and drinking. It was a joke...it has put us off eating there again, even though the food was yummy.
Mrs_Th04kar . 2016-12-23
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We went to have dinner to celebrate my nephews birthday. The restaurant has a good choice of vegetarian options. We enjoyed the food and ambiance. Will return again.
Pravin M . 2016-12-17
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Visited for Sunday lunch, post local Remembrance Sunday parades, having not been to this local favourite for a few years.Seems to be under new management and decor has improved with a warm and modern purple colour.Great starters -lamb chops,chicken tikka,fried mogo and chilli paneer.This was followed by generous portions of methi chicken,tarka deal,steamed rice and a couple of roti. They also do a variety of milkshakes.All sufficient for a hungry family of four including two pre-teen children.Best of all accepted 2 for 1 on starters & mains via Voucher Code app (unlike another Indian restaurant that we originally booked in Belmont Circle).I'm guessing that the staff have carefully looked at the previous reviews as our waitress Halima was courteous and efficient,clearly explaining the menu and the 2 for 1 offer conditions up front before ordering. Slight misunderstanding with the bill but quickly rectified and apologetic.Trust me with the plethora of Indian bar restaurants of this ilk in Edgware & Harrow areas you could do a lot worse, so would be happy to return.
Palais1968 . 2016-11-13
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Been going there for the last 10 years, never disappointed me.Excellent Food as usual. Friendly staff. Best Butter Chicken in London...Must try. Delicious Chilli Chicken and Lamb Biryani as well
RSB1005 . 2016-11-07
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We are regulars at this place as my little one just loves the food here.We always pick a less busy time and the chef also agreed to make us our fav dish which is off the menu now .Lovely food
Aarti R . 2016-11-02
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This was an old favourite of ours but haven't come here for a while.Strange arrival. Asked if we had booked which we hadn't. Restaurant was pretty much empty and it was 5pm so not peak timing. Waiter disappeared and after 5 mins of confusion which involved discussions with various staff, we were shown to a table. Drinks order was painful as the same waiter just kept getting confused. Not surprisingly he got order wrong. Luckily the food was fantastic with lots of flavour. Our little boys absolutely loved the kids chicken meal. We had a range of starters and mains and I must say I was impressed. If only the food was matched by the service. Needless to say it took us ages to catch anybody's attention about anything. It didn't ruin our evening like other reviewers but it was a shame. It would be easy for them to sort the service issue out and this would go back to the reliable quality place it used to be.
Bhavesh K . 2016-09-28
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I love this place. The food is always good with an excellent range of dishes (good spice) and a fabulous range of vegetarian dishes. The staff are lovely. It's also excellent value for money. There is also a shisha lounge at the back if it takes your fancy.
Dinner4two . 2016-09-24
MORE AT OpenTable
So we went there for a family meal, and we used the taste card. The waitress that served us said that we are not allowed to do a take away on that card she did not say any thing about not taking away leftovers. When we asked to take the left overs home we were told by the waitress we aren't allowed. Then she turns around to another lady and says she can't deal with this infront of us which was terrible and we were shocked she could actually say this infront of her customers. The other lady said the same thing, that we can't take the leftovers home. We told her your going to bin the food as there was so much left and she said "OUR STAFF NORMALLY EAT THE LEFT OVERS" I was shocked! I cannot believe she actually said that! They proved the customer wrong which is terrible, spoke so rudely and the staff there were not at all trained! How can a restaurant keep such staff. I asked if the owner was there I was told no! And after 10 mins I asked again and I was told he was there so they lied the first time. The owner was listening to all this but was busy with a group of friends and did not care at all how his customers were being treated. I think he just cares about the money that he is going to get from customers. They then got the bill wrong! And over charged us. WHAT AN EXPERIENCE! I honestly would not recommend this place for anyone if that's the way they treat their customers! At the end of it all we found a hair in the food and they did not care one bit about it! All they cared was that we can't take the left overs home! It's terrible I'm not one to write like this but what's true is true! How does the owner not care! He was mingling with his friends. Cannot believe what I just experienced.
KomZ1290 . 2016-09-18
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I just had dinner which I really regret as the staff have no manners or professionalism. As we arrived we advised we have taste card and asked if I had booked and I said no but am happy to go elsewhere if it's a problem. They said this time it's fine, so we ordered and have some food left over which we asked to be packed but were told as its taste card we can't take it away. I have used taste card before and no one has said no to a leftover take away. So halima who was serving us turned around to her manager SRijama and said as we were listening omg these guys are so difficult to deal with. SRijama than comes and I advised I don't like food wastage so she said don't worry the staff will eat it. I was in total shock...can you believe the nerve of them to tell me that.... The owner apparently we were told was not there but was around and simply couldn't be bothered. They didn't realise that a food critic doesn't just go for the taste of food but overall experience.It doesn't end here as they got the bill wrong too. This place should close down .
Cool18 . 2016-09-18
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went there for watching football with another 8 friends. to be honest food was alright and place its not bad but the customer service its zero... they don't even give staff training how to speak to people.. I don't think we ever go back again.
alexttrr . 2016-09-14
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784 Opinions
Food was good, but really spicy (& I eat spicy food) it would have been nice to be warned that the food is really spicy so that we could have asked for them to tone down. We were provided with mint yogurt chutney half way through the email - should have been given at the start. Service is shockingly bad. We were initially the only ones in the restaurant and yet all the servers stood around chatting or not doing anything. We had to ask for them to take our drinks order and then ask again for our meal order and then again for desserts, water and finally bill. Servers were happy to walk around totally ignoring us, and everyone else and there were more of them than us! I used to be a regular but not anymore. Restaurant has gone downhill and I’m sure I’m not the only one that has noticed. We might get a takeout but won’t be coming back to eat-in anytime soon. I am also dubious on the staff hygiene levels, one was cleaning glass banisters with newspapers and then providing us with dishes and napkins.
225 Opinions
We chose The Case is Altered for a festive lunch for Harrow Striders Nordic walking groups. The staff made our booking for 19 people very easy and the choices on the festive menu suited all our members as well as allergies being catered for. Renata and Toni were very friendly and looked after our group very well. We were allocated a corner area of the pub so we felt very comfortable and we’re able to chat and move between tables easily. The starters were really tasty and the mains very generous with nice desserts- wish I’d chosen the bread and butter pudding! I highly recommend The Case is Altered for a group dinner and hope the car park issues with Harrow Council can be sorted soon so we can go back.
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We are ordering spicy kadhai paneer with green chili they serve us mild one. Butter Naan is good.
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Shocking service .....1.hour & 35 mins for delivery....food expensive.... and then the food is cold ....definitely won't be ordering again....
299 Opinions
Order from Uber Eats, food arrived quickly but the Biryani was bland and the meat was very fatty and very very greasy. The naan was more or a Chapatti and it gave me belly aches about half and hour after eating. I won't order again I'm afraid.