The Case Is Altered in Harrow

We chose The Case is Altered for a festive lunch for Harrow Striders Nordic walking groups. The staff made our booking for 19 people very easy and the choices on the festive menu suited all our members as well as allergies being catered for. Renata and Toni were very friendly and looked after our group very well. We were allocated a corner area of the pub so we felt very comfortable and we’re able to chat and move between tables easily. The starters were really tasty and the mains very generous with nice desserts- wish I’d chosen the bread and butter pudding! I highly recommend The Case is Altered for a group dinner and hope the car park issues with Harrow Council can be sorted soon so we can go back.

it was very nice food had an amazing desert of mini doughnuts and a really nice Sunday roast can bring my dog to recommend

The hospitality, service and food were amazing felt so welcomed by cjay and Renta. Would definitely visit again.

We held a leaving party for around 50 people at TCIA and it couldn't have been more smooth. Food, drinks, staff - all great. Maria was wonderful to work with and I'd recommend for anyone looking to do something similar.

Great food. Impeccable service… the young guys ( waiters) in here are so pleasant they always have a quick chat and help us out with how to use the app ! Pie was delicious. Dog was welcomed. Lovely experience after a long dog walk. Proves reasonable

I was treated to a Late Friday Lunch at this pub. I chose this pub as had read good feedback. The pub was quiet not too busy. Looked very clean. Menu was only available via QR code, which i did not have neither did anyone in my party of 3. So we had to use waiters phone. Firstly i was disappointed at lunchtime no Cheese ploughman was on the menu. It said tradional pub meal but this was not the case. I was also disappointed as there was limited choice of vegetraian or vegan options. I chose Halloumi Burger and one had Beyond meat (vegan??) burger and third just opted for chips only. The halloumi burger was dripping all over the place with some sauce, halloumi cheese slice was very thin and burger was bulked out with massive lettuce leaves and some slices of tomato. Was given coleslow as a side and chips were included. Beyond meat burger was still raw in the centre thinking customer wanted medium rare. vegetraian burgers need to be cooked thro and not semi cooked. again bulked out with lettuce and tomato. Chunky chips were ok. Other choices of vegetrain options we did not fancy, especially pizza, humus and pitta bread and mushroom pie. And i hate goat cheese. DRinks were usual pub prices. Altogether it was an expensive lunch but i would only visit this pub for a drink at lunchtime and not a meal esp. being vegetarian. I hope the chef adds more vegetarian options as he has done for non-veg. If you go in the evening there is nowhere to park as outside the pub is double yellow lines and nearest car park from 1st Nov 2021 closes at 4pm. So if you live nearby you have to walk to this pub.

Living in Harrow, I usually turn south for my entertainment, today I went north for a change and 10 mins up then road found THE CASE IS ALTERED, what a find… I have found my new local. Service 10/10 Good, oh my goodness, superb 10/10 The atmosphere and buzzing nature of this super spot is a treat for all that visit, on your own, or in a large group; you will be welcome and fall in love this this great warm and friendly local. Lunch, dinner… drinks, or just a coffee in the lovely garden, this place would suit all tastes and fit all occasions. This needs to be on your visit list !!

My son and I were staying local and we saw this on the drive and thought we’d pop in for Sunday lunch. Pub was busy due to the great weather but we got a lovely table. Staff were attentive and food was great. We enjoyed the outdoor space and play area too. We actually ended up coming back the day after for lunch as we knew it was good value and great staff. If you’re in the area very much worth a visit.

Sunday lunch was excellent. Delicious roast beef and selection of vegetables. Piping hot. Friendly service. Will be back very soon! Highly recommend.

We met some friends for dinner here. There was a good selection of food and drinks. Unfortunately they have to close at 7pm due to the council car park's opening times.

We went as a group of 10 including kids. The food was really good and portion sizes were really good. Kids options were good and really good sizes also with a free scoop of ice-cream with the meal. Service was excellent despite being a large party. Everything was correct and we'll presented. Would highly recommend. Just be aware parking is a little further down the road but isn't too bad probably need a torch at night!

We met up with friends we hadn't seen for 2 years because of Covid-19. A couple of us had the Fish & Chips which was just fantastic - wrapped in newspaper the fish was substantial and the batter was light and crispy. The nut roast and chicken roast were equally tasty and filling. We ended the meal with chocolate brownies and apple parfait which not only looked great but the taste was divine. Thank you very much to Maria and the rest of the staff for great service and also to the Chef Stellian (I hope he stays and continues to produce his masterpieces.

Went for lunch with friends and my dog. Food was delicious and there was a great choice on the menu. Lovely gardens perfect for children. It was reasonably priced and the staff were efficient and friendly, the car park at old Redding has finally re opened so there is somewhere to park now. Definitely will go back served by Renata who was very nice

We held my son’s 5th birthday party here with 50 people and it was a huge success. The staff were so helpful - CJ and Maria were both always on point to make sure we had everything we needed, like I thought they went above and beyond to make the party a success. The food was great, everyone loved the pizzas especially. The venue is great for large parties , especially for kids. There’s loads of space for them to play and a lovely playground so the parents can relax and not worry about their kids. All our party guests were complimentary about the venue and the service and have told us they have been back there since! Thank you very much Maria and CJ for making my son’s party a great memory!

Just enjoyed a birthday meal with some friends at The Case. It's been a bit hit or miss in recent times, but today we had v good and friendly service and everybody really enjoyed their meals and drinks. The staff were friendly and nothing was too much trouble. Will definitely be back sooner rather than later.

Very good service and great food. Everyone enjoyed fish n chips but the Buddha bowl was the biggest hit with perfect fresh veg and avocado.

There were 10 of us for a birthday meal today (Sunday 26th) , and we were thoroughly looked after despite us being a pain and changing tables 😆 Staff were lovely and helpful and accommodating, and the food was fab. Big portions, really tasty and...

Busy Sunday lunch it was… third time dining here, recommending to our friends we came with a table of 12 people including 4 kids, staff very attentive and the food is still one of the best experienced so far. Highly recommend to anyone, great place...

We Arrived at our booked time of 3pm given a table, waitress not really interested so I queued at bar for drinks wine was warm, pint was cold but was not full, we sat at table waiting to place order until 3:55 during that time...

I’ve been here today with my partner, they didn’t had any available tables outside so we got told to wait on the garden area while a table is gonna be available. We were fine with it how we’ve been here before and we know the...

We visited this pub as a group of 10 and had a wonderful Sunday roast. The food was all seasoned beautifully and portion sizes were good. They were also very accomodating of our two dogs. Plenty of parking on the road.

We went with my in laws, husband and 2 young children, one of whom can get overwhelmed by noise and is extremely fussy. The staff were excellent and dealt with my 5 year old’s fussiness brilliantly - they moved our table when he didn’t want...

My girlfriend and I went for a bite to eat and a few drinks after a walk in the area. The food was very good as was the wine and the staff were very helpful, we will certainly be going again.

Food was better than average for a family place to eat, price was very reasonable and there is a lovely play area fod the kids while we were waiting for our food. Best thing was our waiter Cjay.... so very friendly and accommodating, good service...

food good. lovely mushroom pie. nice cider. service quick. staff friendly. waitress (renata) really helpful. only down side was car parking while old redding public car park is temporarily closed. (were spaces in road in front of pub)

We went to celebrate my nephew’s 30th birthday and had a very pleasant evening. Food was delicious and service from CJ and Renata was excellent. Pub has a lovely atmosphere and we will be back soon.

First time back since lockdown. Was very impressed with the whole experience. The food was fresh,tasty and well presented, especially the apple pudding! The service was swift and courteous. Our party included a wheelchair and a dog! A big thank you to all staff especially...

The Sunday Roast was superb and very reasonable but the service by Mari and his staff was first class. There is a great friendly family vibe about the place and as I have already said the staff are so friendly !

Organised an area for a large group of people to celebrate a Birthday, Our experience at this pub was outstanding, the staff were excellent, friendly & attentive. A special mention to CJay who looked after us all evening great host

Nice garden especially if you are visiting for lunch with kids. They have a playground and lots of space for playing. The service was good and the menu and cooking was not bad either.

The pub has a fantastic outdoor space. It's family and pet friendly. Great atmosphere, the perfect place to spend a summer afternoon or evening. The staff is always really friendly, a special shout out to CJ who was really great.

The restaurant serves a good range of food options to choose from. All 3 in our party ordered the Buddha Bowl, which was very healthy and satisfying. Maria and her team were very friendly and helpful. They very thoughtfully gave us a table outdoors, as...

Sunday early dinner - great quality food and well looked after by our waiter Mati. Reasonable prices. Throughly enjoyable visit!

We were celebrating a colleague’s retirement and found the service to be excellent from the moment we arrived. We were given three tables near to each other and it was made clear that we would need to stay in our table groups. Our server, CJ,...

My family came here for a wake. Maria was excellent and helped organise the food, drinks and made sure everything was socially distanced. Herself and her team couldn't have done more to make the occasion memorable. I have been before with family and the food...

Our local BNI group is just around the corner and quite a few members mentioned this pub to me. The girls Renata and Gina were wonderful and took care of everyone. We all had different requirements and for a large group of 22 people, they...

The waiting staff were very helpful, attentive and efficient. The meals were simple, elegant and tasty. As a chef myself, I could not fault anything. We all sat in comfort well lit with background 80's music playing.

We were a group of 14 people on an end of term Night out from a local college. We are from the Food Academy Department and can be a little critical. A fabulous evening with all 14 in the party wanting to return following a...

We go to The Case is Altered (Harrow) quite often and we're never disappointed. Eating outside is fabulous, with a terrace with 4 levels and a lovely sized grass area beyond that. All the staff are always welcoming and very friendly. Friends we've been with...

What an absolute star is CJAY! From the moment we walked in the door he was so attentive and on the ball. We even booked tomorrow because we were so impressed! Well done! I hope he gets the recognition he deserves!

Nice restaurant in a great location with great scenery. The food is tasty and their deserts are absolutely delicious. The Dripping Apple Yogurt Parfait is a 5* desert👍 congratulations to Chef Stelian for the great food and exquisite deserts👏👏👏 We absolutely enjoy coming here.

5/40th party We celebrated my 40th and sons 5th party here The food was amazing, especially the wings, a bar area was set up for for our party which was kept well stocked. Great service from Matti who was our host for the whole party...

Such good service from jack, jack fully satisfied all my needs on table 409, despite the prices being over priced jack made it so worthwhile. Will definitely come again just for jack to serve my table again!

We have just had a wonderful Sunday lunch at this lovely pub. The afternoon menu was limited to roasts or pizzas but everything we ordered was fantastic and cooked to perfection. We were initially seated outside but when we weren’t entirely happy with this they...

I went to the lovely pub with my 7yr old, my friend and his 10yr old to watch football in their pub garden. They have a huge screen in open space and that attracted us to enjoy the nice weather and the game. It was...

Today being one of the hottest days of the year so far, I couldn’t face cooking and so along with my family we came to The Case is Altered for a mid week early evening meal. We arrived at 6pm and were seated outside on...

The food was exceptional even if the service was a little slow. It doesn't have a car park hence only the 4 stars.

Myself and 3 friends had a fab evening at the the Case is altered. Great choice of food and lovely views across london. We were served by CJ, who was very polite and professional and gave us our food and drinks in a timely manner....

We visited on a Thursday 1.30pm. The service by Renata was excellent. She gave us time to look at the menu and was ready to take our order as soon as we were. The food came out very quickly and it was all presented beautifully....

Service was amazing, thank you Sami! Made our evening enjoyable, will be back soon just for her xxxx

Great service from Renata and lovely food . Really good place for families and kids as the play area is safe and fun !

We visited this lovely bar and restaurant on Saturday to celebrate my sisters birthday.. It was one of the first outings after the lockdown and we had a fab day with brilliant service from a young gentleman named Maty! He took great care of us...

Great service from Mati. The food was very good, except for roast potatoes which tasted fried. Roast beef was very good and was served rare, bonus. My son had pizza, it was freshly made and well cooked. Staff couldn't do enough to help and were all lovely. I was happy with the price in general but I think £5.50 for a kids icecream is a bit much. I would definitely go again. The car park at old reading is closed for some building work so I parked on the road. I think it's a shame as it must limit their business.

Enjoyed a lovely meal here this evening, with excellent service from Mati! Thanks a lot and we will be back :)

The pub has a beautiful open outdoor space and their truffle and parmesan fries are to die for! We came as a family of 5 and were served by a sweet young man called Mati who was very welcoming, attentive and consistent in checking if...

Didn't know the area; stopped off for a pub lunch. Very good venison sausages. Great service from Mati. Many thanks.

Mati who served us was absolutely amazing. His kind manner and courteous service made our visit very pleasant. From ordering, to serving our food, to paying the bill he was very professional. Thanks Mati.

It was our first visit here, we loved our experience and are already planning our next visit this time with friends and their kids. The food was delicious, the kids were able to play in the playground and we enjoyed adult time without any moaning...

Visited this place last Monday. It was not crowded in spite of that being a bank holiday. I could see only a few servers. I suspect they have a shortage of staff but the service was great. Very good atmosphere. We ordered the vegan burgers...

It was my first time eating at the case is altered and I was pleasantly surprised by the taste and quality of the food. They even grow their herbs on site! I had a simple veg pizza but it was delicious! Would definitely go again...

CJ kept our group of 20+ watered and fed and he did it with a smile and nice shoes. Kudos to CJ and his patience

Covid-19 precautions are done properly so you can feel safe going there, that meant a lot for us. We finally have managed to visit after the announcement about the new head chef Stelian, you better book a table in advance as we were struggling a bit. I must admit the food was fantastic, his skills already brought up the reputation of this pub, hearing from other people as well. Corn fed chicken snitzel was fab and the rump steak extremely tender (hardly get something like this even in a restaurant) with that wonderful peppercorn sauce.I definitely recommend this place and will be back soon!I have a very little note tho, bar staff is a bit careless, chatting and laughing behind the bar giving not much priority to costumers.

I dropped by last night about 10 pm, this pub is close to me within walking distance. The pub was closed.

Have been coming here for 23 years. Such a lovely pub, has always been friendly.

This once lovely pub was dreadfully run down when turned into an Indian restaurant. Such was the lack of visitors it CLOSED three years ago. What a disaster as this pub was once excellent.

Extremely Pleasant Food that tickles the many varied Taste Requirements ,A menu for all those Special Times & for a Lunchtime Break!!!

So this pub is very quaint and has a lovely view. So if you want a quiet drink this place is ideal or if you would like to eat their food is always good I have always left feeling satisfied and relaxed. You can park in the big car park which is also a nice spot for walks or just taking in the sights.i would recommend anyone to visit .

This place is my all time favourite . The bar is well stocked, the menu is good , the food is ample and delicious. Seating outside is fun as the service is good and the garden well kept. Inside there is lots of space and good pleasant ambience. But ever since it's been renovated, they have taken off my favourite,delicious "nachos" off the menu!!

Did not visit Tried to ring them but no reply hence either they were busy or closed down as per other review

This pub is under new ownership and is due to have low key re-opening tomorrow, Saturday 16th June 2017. A bbq is due at lunchtime. Had to give it an 'average' so this could be submitted.

We could not sample its dubious wares as closed with no explanation. This was on Wednesday 14 th March so we ploughed onto the next pub on the corner which was also closed until late March for refurbishment. Not our lucky day!

... this place has gone seriously down hill. Depressing decoration and miserable staff. Will not be back anytime soon. Sorry, what a shame - this place was once one of my regulars.

Este pub/restaurante es ideal si usted está buscando una buena comida y un sitio para relajarse las vistas son impresionantes, hay un amplio estacionamiento en el aparcamiento.

Nicely decorated and a great location but unfortunately no food as the kitchen is closed indefinately

Este solía ser un pub de elección. Ahora es muy decepcionante y la comida es terrible. Es lúgubre y sucio. No recomendado.

Still advertising menu on website but kitchen is closed for good. Not very welcoming and seems pretty expensive.Great pub that's gone downhill very fast. Sad times.

The new owners really don't have a clue how to run a bar or a restaurant. The service is slow if you get served at all.This used to be a great pub to visit, not anymore.Avoid it!!

Popped in here with family for a few Fathers' Day drinks...This place is a shadow of its former self and the two miserable ladies working the bar could not raise half a smile between them!How times have changed here. We won't be coming back.

Went with my girlfriend for a dink and enjoyed a beautiful sunny day in the garden. The place could do with some fast food options so i am only ranking it with 4 stars. Great location for summer especially because of the stunning well mentained garden. Friendly staff .

I used to work in this pub a couple of years ago, however even after I left I still enjoyed coming for drinks. The pub is clean, the bathrooms are spotless and the bar staff is very polite. This place is recommended for families and also groups of friends. Great atmosphere and when the kitchen was opened , they did serve tasty food with multiple choice for everyone. Beautiful clean garden with beautiful views. Pet friendly as well. I recommend it to everyone.

We snuck in for a bite to eat on a Sunday afternoon. Choice of food and drink was excellent accompanied by good, attentive service and a high quality of food. The pub itself is a great setting for a meal- a traditional look with a few modern touches. I had the chicken roast which was a massive portion and very tasty. My partner had the fish and chips and again a good portion and everything well cooked. We will definitely be back.

I have been a regular client for a wile now and I must say I am a bit disappointed in regarding the recent reviews therefore I decided to express my opinion in regards to this! As every pub there are good parts and also parts that can always be improved,so in terms of positives I would like to mention that the pub is open to different clientele-From teenagers to families and also ocazional parties,So it is a great mixed!! Summer time this place looks gorgeous as the location is perfect,the garden is huge and the playground allows families to relax while the children playing! Secondly I must admit that even trough the pub gets so busy that few girls that work there always they do there best in order to please each customer(and that it can get so hard to make everyone happy) of course if it's to busy then is only fair to wait until you get served widout complaining!! As regular client I would like to be coming in this pub and be able to relax with my family either by having a drink or having a meal (when the kitchen will open)as the atmosfere is welcoming at the ladies working there always looked after us and as an open suggestion(pardon me)I would really much like to be able to to see as well football games when coming at the pub!! To summarize I will not be put off because of the negative reviews and I would like my suggestion to be taken in consideration..!

I decided to go with friends for a meal in this pub but unfortunately the kitchen is stored for renovation so we decided to stay for a drink! Despite there is no food the place was very busy and they have only 1 bar staff managing on her one! We did enjoy the atmosfere in the big lovely garden with the sunshine weather! We will be back for a drink here nice Barr staff with good service and nice viewings!

Bar staff rude! especially the girl with dyed red hair and glasses!!! Still no food being served. Keep telling customers kitchen being refurbished. My second visit in two months and my last.

Never had a problem with this pub previously and it used to be very popular but the two bar staff completely ruined it for us and we won't be back in a hurry. The kitchen was still shut (29th May) but they don't tell you until you've sat down.Could even get a single drink order right. The bill came to £10.50 so I gave a £20 note over and was asked for the 50p if I had it which I didn't. I then said "is card easier" to which the response was "it's up to you". Obviously not otherwise I would have given you a card. Bearing in mind there were only 8 people in the pub I was asked the same question for the next drink - charged £5.50 for Havana Club(£3.50) and coke (£2) as they cocked up the order and made a coke on its own.No doubt another pub that will shut down if they are left in charge. What a shame.

I met here for lunch with a friend today as it was nice and sunny and we wanted to eat outside. We chose this pub because of the location and I had been on their website this morning and the menu looked quite good. We arrived and ordered a rose wine and asked to see the menu only to be told that there was no food being served as the kitchen was being refurbished. I asked why there was nothing on their website to let people know this and was looked at with a blank expression. We decided to drink our wine and go elsewhere but one mouthful was enough it tasted like watered down cheap wine with absolutely no taste. The whole place smelt of damp as well so we will not be returning here ever again. Don't waste your time.

We go every Christmas Eve as a group of friends and it get very busy. It can take up to 40 minutes to get served at the bar, however it is a beautiful little pub and a fantastic atmosphere. I would like to hope that on non public holidays it is not as busy.

We visited on a Sunday afternoon. There weren't many people in the pub, and the barmaid told us that most of the beers weren't available (just a few lagers) and the restaurant was closed for a few weeks. I asked if the pub was under new management and she said no. Walking around, I noticed the peeling paint, the broken chairs littered around a side entrance, several large umbrellas discarded on their sides near another entrance, a bench with broken struts, a wooded area at the bottom which appeared to be a makeshift rubbish dump. This is a pub which needs to have some money spent on it. I don't know if the proprietors have run out of money or run out of interest in their pub. It needs to have some money spent on it. But it looks as if it might have been a nice place to drink, a few years ago when the paint was still fresh. Up the road, the Hare is clean, fresh and packed out with customers having a good time.

Fine pub with great range of real ales.good parking with seats if you need them. Friendly staff who are always helpful.

Another (2nd) awful experience despite being in a great location and a lovely building. We arrived for a quick Mother's Day drink after a walk to find most of the beers and lagers were off, MTV on loud in the background, poor/rude service at the bar, the kitchen closed and to cap it off the place was empty.Can someone please take this place over and turn it into a decent pub!

Nice and cosy place to eat, drink, and relax Great surroundings and service. Would be good on a hot summers day.

Came back after almost a year and even though the place was quiet, we've enjoyed ourselves. The food has improved a lot and you can feel the Christmas spirit.

Nice food, good ambience and good service. We've tried almost all the food on the menu and it's great.

This is by far the best Indian restaurant I've visited. Delicious food, good atmosphere and good service. The value for money is great. Highly recommend!

I should have paid attention to the bad reviews, however, I made the unfortunate mistake of meeting a friend with my toddler here today. The bar staff are rude and abrupt but it's the food that has made me join trip advisor to write my first review. My child's chicken nuggets still had ice in the middle when I cut into them. I decided against their offer of a replacement as we had waited half an hour for frozen food to be served. The salad garnish on the main meal was just lettuce covered in salad cream and the burger was questionable so I only had a few bites. Unfortunately we had already paid otherwise I would have refused to pay for 2 of the meals but we were only given a refund when we asked for the child's meal. It is such a shame how the owners have let this pub go, I remember this used to be such a nice pub but obviously a long time ago. I think this restaurant should have been reported to the local environmental health officer and I will be following this up.

Went there for lunch on a first time visit after hearing a mate reminisce about the place. Bad move. We were the only people in the place, yet it still took 45 minutes to get 2 cheeseburgers from the lunchtime menu. When they did eventually arrive, the garnish was a pile of shredded iceberg lettuce and the food was so cold that the cheese was still chilled.The building itself is badly neglected. The wooden window frames are rotten and half missing. The glass is so loose that someone had tried sticking a bit back in with chewing gum!Needless to say, we didn't eat the food, didn't pay the £22 they wanted for the cold, late burgers, but did pay the extortionate £9 they charged for 2 drinks.Unless you want to be deeply disappointed I would avoid this place like the plague. It's a shame as the location is fabulous.

On arrival we were aggressively asked what wanted to drink, one pint of beer and a glass of wine cost £9.00The place was empty despite being a middle of lunch, which should have been a warning. After order burgers and chips, which they wanted to charge £11 each for, we waited over half an hour for the food to arrive, which was ridiculous considered we were the only customers, only to have it turn up cold. We left at this point. The building was also in very poor state of repair, with the doors to the garden rotting at the bottom. Avoid this place

If you want a home cooked Sunday roast, don't come here. Fresh steam vegetables and roast Potatos come straight from the bag of frozen veg. Staff do not acknowledge you when you leave, rude

lovely place to go have a drink bite to eat and relaxing. staff friendly and able to take my kids. food enjoyable and fresh. staff always willig to help if you need something different or extra. changed meal to suit my partner as hes so fussy. great place to eat or just socialise

This is one of those occasions where one feels embarrassed for whoever owns a place an thinks it okay to serve up food like they did for us today. It wouldn't have been worth complaining because the staff must have known how terrible the food they were serving was. On our arrival a member of staff clearly thought it was fine to text on her mobile phone rather than serve us - we should have walked out at this point, the dowdy blackboard outside was another clue as to what we were to get. Frankly the place needs sorting out. To give readers a feel, my roast chicken dinner was served as follows:Came is a shallow bowl rather than a plate, the chicken was dry, the carrots were either tinned or frozen (i.e. not fresh), the cauliflower and broccoli (1 piece each) was in all likelihood frozen, the roast potatoes were clearly oven baked rather than fresh and the yorkshires were also the frozen type. The really terrible thing is that it cost £11.99!!!!This place could be really good, the setting is great, but we certainly won't return until we see consistently positive reviews appearing on here.It really was very bad and this is an understatement, one star is too many really.