ZAKS Mousehold Diner in Norwich

Gluten free delight! (The two veggies approve too) Parking isn’t great, but there’s plenty down the road, the walk when so full was probably good for me to stretch. The gluten free bun was surprisingly as good as a normal bun, which is shocking as most available in shops are revolting. The potato products aren’t classified as gluten free due to being fried (cross contamination) but were fine like most places. Food itself everyone seemed to have loved, apart from the cheese on the macaroni isn’t very cheese tasting, but possibly could be American style cheese, and the eater of it is very picky. All in all, amazing experience and food, especially as I struggle to find places to eat. Will definitely be back.

Gluten free delight! (The two veggies approve too) Parking isn’t great, but there’s plenty down the road, the walk when so full was probably good for me to stretch. The gluten free bun was surprisingly as good as a normal bun, which is shocking as most available in shops are revolting. The potato products aren’t classified as gluten free due to being fried (cross contamination) but were fine like most places. Food itself everyone seemed to have loved, apart from the cheese on the macaroni isn’t very cheese tasting, but possibly could be American style cheese, and the eater of it is very picky. All in all, amazing experience and food, especially as I struggle to find places to eat. Will definitely be back.

Zaks every single time gets a 5 star from me

Zaks every single time gets a 5 star from me

Came to zak’s a few days ago to celebrate an anniversary; we were immediately greeted with a smile and taken to our seats. We loved the wide menu that Zak’s had to offer; we will be returning to try more of the menu. Food was amazing and so was the service. Joe was our server; he was lovely throughout. He was the perfect blend of professional and friendly, he certainly elevated our dining experience and made us feel cared for in a busy restaurant. Thank you Zak’s and thank you Joe. 👍

Fab food ,plenty of it & very friendly staff.

Love this place. The food is great and the staff are lovely.

We had an amazing lunch at Zak’s today. The food was good and portions big. Our server was attentive and listened to everything we said, bringing the bill with dessert when we were in a rush. Top notch.

Not keen on air conditioning and felt a bit chilly however that is a personal preference.Lots of food on plate but was given a box to take some home.Friendly helpful staff

Early evening, reserved table for three, pleasant surroundings and staff but wedges, on this occasion, were overcooked.

Friendly staff and an excellent menu choice for meat eaters and vegans. We had a lovely family evening; my 3 stars for atmosphere is simply because I don't enjoy these places. My issue, not Zaks. Would go back.

Fantastic table service. All staff were extremely friendly & helpful. Food was next level. We rang up to say we would be slightly late and the women I spoke to was so understanding. I’d like to point out how brilliant our waitress was. The service was 10/10!!! So sorry but i can’t remember her name but she had dark hair & glasses. ( 4pm table 3 people ) We will return in the near future !

Upstairs is miles better than being sat downstairs. But absolute Norwich classic. Foods always amazing, the service is always brilliant, can never complain walking from this place, belly stuffed with so much food. Good value for money with massive portions and tastes great.

The food was truly awful. We left in a hurry because it made me ill. Greasy and tastless. Never again.

Came here with a friend on arrival was not impressed As we found our table we ordered our food one of the girls were very rude but another young lady was more helpful When the food arrived my burger was a lot of smaller than I thought it would be. The food is really over priced when I got my bill I was shocked its just not justify Having been to ed's diner in the past which i really enjoyed i was expecting the same thing from zak's unfortunately this was not the case I didn't feel like i was in a American diner more like a cafe Overall terrible experience I will be more careful when picking another American diner to go to

We went to Mousehold for my birthday. The service with Debbie was amazing and as my husband has an allergy she looked after him brilliantly. The food was amazing as always and everyone in there was so helpful and friendly. We're all looking forward to going back. I'd definitely recommend.

I had the Frenchy burger with beef dripping gravy, absolutely delicious! Dipping the chips and burger in the gravy, so good, make sure to have extra napkins handy for any drips! Didn't take a photo as looked too good so tucked in straight away

Fantastic food and very generous portions.

Great meal and great service and I have going to Zaks for 30 years and I still think it fantastic.

We went to Zak’s the other day for my little boys birthday after not going for a while. A few weeks ago for my mums birthday we had gone to Fatso’s to try something new and in all honesty Fatso’s was awful. Zak’s on the other hand … what a lovely experience. The staff were super friendly. Dealt with allergy queries well. Drinks well well priced, food was well priced and portions were great. The music was a good volume. The only thing that lets Zak’s down is the tired interior that does need tidying up but it was generally really really good.

Popped in for a couple of takeaway drinks, staff were mega busy but still lovely to deal with and spared some time for us all the same. Still the most fun place to eat in the world :)

Fantastic food and service. Ordered the Halloumi sizzler, huge portion of halloumi cooked to perfection. Zak’s have always given good portion sizes and they did not disappoint. Huge portion of fries, and corn on the cob included with the meal, my choice there are other options. Service was friendly and quick.

Once again superb service, food and atmosphere. Have been many times and always a great evening. They have Gluten free , vegan menu

Great place for people who like full plates. Only downside, when I visited, was the lack of parking. Worth a visit

Once again good food, friendly service and great atmosphere.

Finally had the opportunity to visit the restaurant which is in a beautiful woodland area of Norwich at Mousehold Heath We were welcomed and shown to our table where we firstly ordered drinks, the chocolate milkshake was small but deliciously chocolatey and our starters soon followed, probably the best topped potato skins known to man Our main course was the Blue vein burgers with fries which looked amazing but I was a bit disappointed with how dry the ordinary burger was as I was asked how I wanted it to be cooked which lead me to believe it would be a quality meat, I wouldnt class the meal as anything special and certainly not worth the bill Plenty of free parking, the restaurant was clean and decorated beautifully with memorabillia

Been wanting to go here for a while but unfortunately I don't think I will be returning. The food was ok but the service was awful. No interaction and delivered without a smile or acknowledgement. If was like the staff didn't want to be there. On top of this, drinks took over 20 mins to arrive after chasing.

Good food. Good portions and good value. Nice friendly atmosphere.

Staff were very attentive and pleasant

A great experience venue with brilliant food. Service very good wiyh friendly staff.

It's alright but not gram worthy, food was alright but way over priced for ribs and chips, also they need an alternative to coleslaw because it's not great. Location is a strange one, if you can drive your fine.

We pitched-up during a busy lunchtime service but the servers remained calm and friendly, despite a few customer complaints being thrown their way. Still no Black Pepper Special on the menu, so I plumped for the Western burger. It arrived in short order, the curly fries were hot but the burger itself was pretty cold. It felt like the chef had grabbed it out of the freezer and not given it long enough on the grill. The bun was not very fresh tasting either. I tried to flag down a busy server to advise of the sub-standard meal, but they were just too busy, so I ploughed-on regardless. Unfortunately, a disappointing visit on this occasion...will try again in the summer months.

Lovely place. My Dad used to take me here and now I take my little ones too. Foods still as good as it always was.

Great value for money and the food was delicious! Definitely visit again! Great work folks!

Regular visitors to Zak’s for many years. The staff are always amazing, as is the food. Sad to see a change of ice-cream as the vanilla is now mediocre in comparison to the Aldous ice-cream previous served. Admittedly we were a last minute booking on a Friday evening but the high table in the middle of the restaurant does not make for a comfortable meal. We felt uncomfortable sitting so much higher than everyone else especially as this is in the very centre of the restaurant. Using this table tucked in a corner would make customers feel much less self conscious.

Busy place with good atmosphere. Service is fast and food is good. Good sized portions and good quality, excellent value.

Amazing place food was great and the baileys milkshake was divine. Great portion sizes , I think that's why the price is a bit higher. The only thing I'd changed was less peanut butter in th pb burger. Otherwise, loved the place

Will always be a good place to eat 😍

Overall, we really enjoyed our visit.

It was my mums birthday this evening, jerry was our server and we could not fault her she was absolutely phenomenal with checking back ensuring we were all okay made the night memorable.food was amazing.My mum has had her best birthday yet due to staff and amazing food.please pass on our regards to her she is so warm and friendly and it really shows.

We had a glorious great big juicy dirty burger and fries. (Fries were nothing to shout about, they were a bit dry) but as always the burgers were amazing. Very friendly and helpful staff. Why would you go anywhere else for a burger?!

staff were very pleasant. we booked a table for 6pm, but there was no table ready for us until 6:20pm. our server was lovely & offered us a drink each on the house, which was a nice gesture. nothing wrong with the food, but i probably wouldn’t come back for it.

Staff were rushing around and were very busy every table was full Staff could have had a bit more leadership and organisation Otherwise was good afternoon

We have always loved Zaks @ Mousehold and maybe we were clinging onto the experiences we have had over several years of visiting there but we were so disappointed. We had been to the cinema and thought it would be the perfect way to finish our evening out. I had booked a table for 2 in advance in case it was really busy but then had to wait 15 minutes to be seated. The staff were polite and served us quite quickly after we sat down and we both ordered burgers and fries which we had ordered in previous years the blue vein burger and the surf and turf. Normally the surf and turf is on top of the burger but was now on the bun and my blue vein sauce was completely different to how I remembered having it last time. I will say both our toppings were nice but the buns were tough to cut into and the burgers were not done as we had asked so we wondered what the point was of asking how we would like them cooked in the first place and I found my burger to be overdone too. Unfortunately i left a lot of my meal but my partner did manage to finish his so I don't want to say this has gone downhill in the last few years as it is such a lovely restaurant but we came away not wanting to go back which is a real shame.

Very upset to see that Zaks have removed the Mac n Cheese off there new Menu today not only is it a vegetarian option but unfortunately the only meal at Zaks my two older children eat so it was very awkward today.

Food was lovely as always, unfortunately service was quite slow which was slightly disappointing but one Waitress (who wasn’t ours) was simply amazing, running around like a headless chicken making sure everyone was happy and served, even if it wasn’t her table… I’m not entirely sure how you spell her name but I think it’s Yağmur, so I would like to say a special thank you to her again, she certainly went above and beyond her job ☺️

Was very excited to come for lunch at Zak’s, the menu look great however the server was very rude. She was a big blonde lady, she made it seem like we were unconvincing her when we asked for some garlic bread and once we had finished our meal she said ‘wow that was very quick’ which I found to be very rude. We ordered chicken and it didn’t state that it was on the bone so I barely ate any because I do not enjoy eating chicken on the bone. Overall not as good of an experience as we had hoped.

Good food and service. Good burgers etc. Go there!!

Very friendly staff, lovely food

First visit here. Wow..... what a huge portion! Fantastic burgers 🍔 and loads of curly fries 🍟. Will definitely return! Love the decor too!

Excellent American style diner. Great food and vibe

Had a great evening food is always on point

I had a dinner reservation for 12:30. Short notice I was told that we wouldn’t be going as the other party was unwell. I called to cancel and apologise at 1 o’clock as that was the earliest convenience. And they hung up on my apology mid sentence. It was disrespectful and disappointing to see as the place usually has rather good customer service. I understand it may have been annoying for them but their response was high unprofessional.

Staff were impolite and impatient. The food was still frozen in the middle in one case. The food was piled high but clearly reheated several times. The deserts took ages to come, then we were told we had to leave as soon as possible while we were still eating. One of the children with us was very sick the next day. He was the only one to have a hot dog. I will definitely avoid going there in future.

Had a great evening 12 of us for a birthday meal food all came out hot and was delicious

Always a great experience at zaks great food great staff perfect

Came here for work with 4 colleagues. Very busy Our table wasn't ready when we arrived so had to stand at the bar. Service was very good & food excellent & varied.

Visited one evening for a catch up family meal after several recommendations. Arriving at 18:30 it was good to have booked as even then it was very busy. Overall food was okay, nothing to shout about but plenty of fries to make sure you were full. A definite 3/5

After 20 years of loyalty, being spoken to after telling the manager and waitresses about a blue cheese and nut allergy we both received blue cheese starters... when commented we were asked to leave, and when I came back in the manager locked the door and called the police... we have the whole incident on camera and bet the response will be contact our email..

Excellent food with generous portion sizes. Always tastes amazing! The staff are always a pleasure too. Needs slightly better lighting (normal lights rather than multicoloured ones) but other than that; Zaks does the best burgers in Norfolk!

Very welcoming atmosphere. Happy to make last minute adjustments to fit our children onto our booking with 10 minutes notice although a busy evening. Lovely food and fantastic service

25th birthday treat for my youngest. Portion sizes are mega. Drinks list endless, including ice-cream floats and milkshakes to die for. Staff were really great. I don’t like American diners but I love this one.

Great menu settings and staff nice to see area again

Love this building, never can visit here and not order a burger, they're always lovely always leave feeling stuffed. Can't go wrong. Not the cheapest at 17 quid for burger topped with mac and cheese and tater tots but nice for a treat.

We come here for our mother's birthday usually once a year. Simple traditional American food. There's loads of variety of burgers and the portions are really big. Lovely atmosphere and decor.

Have been going here for years and it's still as lovely as ever

Our go-to place when we fancy a treat. Has been consistently good for as long as I can remember.

So much fun, awesome atmosphere, and huge portions! The place itself is decked to the rafters with enamel signs, vintage posters, vinyl on the walls, and an old school coca-cola dispenser. The coloured lights really add to the diner vibe! Husband and I visited for the first time after booking on a whim and ordered soda floats (soda with ice-cream) and frickles (fried pickles) to start - and we had such a great time trying both. The batter used for the frickles is really tasty, better than a lot of batters we’ve tried. We definitely over-ordered for mains and ended up with a takeaway box. A burger cooked medium as big as my head, onion rings, and tater-tots smothered in blue cheese sauce (and they do mean smothered… I asked for the sauce on the side on our next visit as it was just that bit too much for me) Partner ordered a burger which came with an entire steak IN it… and also paid to double up on the patties! Attached a photo of his face when he saw the monster delivered to the table! And finally, mac and cheese on the side. Our wonderful server did warn us it was a lot of food, and we still went full-steam ahead - though we were appreciative when she later passed by and mentioned they have takeaway boxes… half the food came home with us! We visited again another day so my husband could try the Wednesday bottomless wings, and again had a great experience. I had a bratwurst hotdog with tater-tots and he had the wings, which he was grateful came with plenty of napkins and small wet-wipes to clean off his hands. Prices are competitive and not overly expensive at all. The service is really relaxed but engaging and kind. All three waitresses we have been served by had a laugh with us and were very knowledgable on the extensive menu.

FANTASTIC steak. Impromptu lunch with mother led us to Zak’s. We both fancied a steak. And we weren’t disappointed. It was DELICIOUS. I asked for medium and it came perfectly cooked. Delicious sides and I finally found somewhere that serves fried pickles. It was beautiful.

Always a great time always a great meal lovely place been coming here since I was a kid and now 51 years old and love it just as much well done guys and gals 👍👍👍

Great little restaurant if you want burgers / ribs / milkshakes etc Good atmosphere, speedy no nonsense service , generous portions. Kids food is particularly good value. Every table taken which says it all. 6 year old loves it so expect we will visit again and again.

Superb food, lovely and friendly staff, and great ambiance

Legendary Norwich restaurant and the Moushold building is amazing. Highly recommended. They haven’t let it slip in 40 years!

Went for the wings Wednesday and what an offer it is and the wings were great!

Very good meal very polite staff our server couldn’t do enough. Friendly atmosphere we had a great rare night out for the first time in ages!

The drinks were phenomenal - one of the best milkshakes I've had (although the portion was quite small). The food was large in portion size but the burgers we had were quite dry and 3 of them didn't have much sauce which was a shame because the rest was lovely.

Excellent service, although 1 of the party of 6 had their food 10 minutes late (refunded),truly awful setting,awful parking,no room between tables,elbow to elbow average food, use a different zaks

Fabulous food, amazing staff, love this place

We were very disappointed there was 5 of us one was gluton free which I mentioned when I booked. We asked for a gluten free menu. We all ordered and when the order came out they sent a burger out for the gluton free meal so that had to go back when they bought a new meal out it was a beef burger and she ordered chicken then when it finally came out the burger was correct but it had chips so not gluten free she never said anything as she had waited long enough. They took her meal off the bill which I felt they should but we felt that we were eating luke warm food as we all waited for her food to come out because its rude to start

Always great food, group of 4 all had something different and every meal was a hit!

good food. The jalapeño cheese sauce was unreal. Mac and cheese was nice and the prawn cocktail too

As great as always,nowhere better to go for a burger in Norwich, wings superb too!!

Great selection of veggie and meat burgers. Interesting location and restaurant. Good deals too.

Cheek of it! Found out there was a 2 for 1 burger offer, so my dieing nan that can't walk sent me with some pocket money with a group of friends to get a meal each and bring her back the free burger, to then get told we are not allowed to take home the other burger, which we just accepted. Then when we're about to leave, we saw a table with a takeaway box for her other burger!! Bet her nans happy! What a joke! Food was nice though.

Did the wing it Wednesdays challenge with work collegues. Wings were awful, full of grease, and had a fish taste to them I imagine they use the same fryer as fish products. Have been sick twice since eating and I didn't even eat many after being put off by the taste. No matter how many chances I give zaks, the quality of food is just awful. The city has too much competition for the food to be so bad.

Zaks at Mousehole Norwich is a special place I've been going there for 35yrs I love it 😀

Vegans - take note! This place is FAB! American style dinner in a funky 50's retro style :) They have a whole vegan menu that includes starters, burgers and hot dogs, puddings and beer... these are the BEST vegan burgers!

Regret to say this but had the worst food I have had from Zaks at mousehold and I always come here for a steak. No longer a steakhouse😔never was but now only serve rump, was a very poor cut of meat very fat stringy, the chips where cold and sweet potato fries where still hard, The burger was ok. But the hot chicken wings are still really good. I didn't know how to reply to your response it was 03/11/ at 20.30pm as I said I was reluctant to leave a not so positive feedback. Many thanks

After calling and making reservation then driving 30 min we were refused service because Holly said she could not hold table even though we arrived 10 min before booking. Thanx for terrible service Holly. To the owner. The table I booked over the phone that was confirmed over the phone was not the table I was given on arrival. Not only was I given a differant table but the way we were treated by your staff was more of the issue. Raising her voice and telling me you take what you get or you can leave.

As good as Zak's has ever been. Loved it and so good with the kids. Thank you!

Zak's Mousehold, as usual, great food, wonderful, attentive service and really good atmosphere.

Lovely meal, reasonable size portions, lovely staff

Nice tasting American style of food and service is excellent.

Great food as always. Slightly limited menu but the quality makes up for it!

Excellent experience at Zaks. Super tasty and generous portions. Great separate vegan, gluten free and vegetarian menus, and mocktales to boot. Best Tater Tots I think I've ever had!

Great friendly staff with great food! Perfect birthday treat for our son. Thank you guys X 🙏

Just love zaks. Great service and food

food good, very good waitress but toilets very small. The prices and choice of food very reasonable.

Food was amazing, deffo coming back!!

Visit here everything I come to Norwich. Lovely setting great food, good choices for all diets. Friendly quick service