Based on 132 opinions finded in 2 websites
Based on 132 opinions finded in 2 websites
Opinions
Exceptional Chinese takeaway experience! The flavors were authentic, portions generous, and the service prompt. From crispy spring rolls to flavorful main dishes, each bite was a delight. The staff was friendly, ensuring a seamless and enjoyable dining experience. Highly recommend for anyone craving delicious Chinese cuisine!
Georgina J . 2023-12-30
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Food was disgusting. Couldnt eat it wings had a stale taste. Singapore fried rice and noodles were fullbof curry not much meat either. Only bought from them as i wanted wontons. Not tasty at all. Chicken balls looked impressive but was a big ball of batter and a tiny chicken piece. Threw it all away and bought chips. Wasted £41
Chipo . 2023-04-28
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I had King Prawn Curry served with pineapple / rice. It wasn’t too spicy but had a kick, Prawns were of good size and very crisp, rice was cooked to perfection and the pineapple added a sweet treat to this amazing dish. Had to save the pancake roll for a later snack, but this was a little greasy probably due to being deep fried, but still crispy and delicious! Will order from here again and defo recommend!! 😊
Tony . 2023-04-27
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Very nice food, fresh and hot and would order again
lyn . 2023-04-26
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The mushroom curry looked more like water with mushrooms in was rotten
zena . 2023-04-19
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The food was early it was hot but I had found a piece of wire metal like from a scouring pad in my noodles unfortunately this is the second time this has happened , once finding this I only ate a few chicken balls was totally put off don’t think I will be using ruby Chinese again
Kim . 2023-04-09
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Had to throw most away uncooked
Emma . 2023-03-02
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Missing my food I get it’s a Friday but I would love all the items I payed for
Carmen . 2023-02-24
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Food was cold and undercooked will never be ordering from them again
Stephanie . 2023-02-14
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The food tasted burnt, but was not actually burnt, meaning either the oil has had burnt things in it or the pans are burnt. There was no seasoning on the squid or prawns but there was a huge amount of this rather nasty batter that tasted like rice cakes and had a chewy texture which was really unpleasant. Everything was also very wet with oil or just liquid in general so that wasn't nice either. Considering this was a little pricier than other chineses in the area I was expecting something exceptional but this may very well be the worst chinese I have had. Maybe they were having a bad day but I don't think I could ever eat here again.
Josh . 2023-02-10
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I haven’t received my food!!! I want my refund this place is a joke they take 2 hours, and they guys just called me and asked me if I still want the food after 2 hours! And they asked me where I am! How comes? He has the address and everything! I want my money back! And I’m hungry because I paid for something that haven’t been delivered
Brenda . 2023-02-07
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The food was so good and the driver was very polite too
Rebecca . 2023-01-13
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Food was poor and put me of using again
Andy . 2023-01-12
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Over an hour and a half to recieve food, then it was missing items Had to call restaurant to chase food delievery and then chase missing items staff arent as friendly as expected food was ok bit dry and dont offer free prawn crackers when spending over certain amount, shouldnt be charging delievery fees when takes so long to arrive
Amy . 2023-01-03
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Late and cold then spoke to them and they just said call just eat.... terrible
Sian . 2023-01-01
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Food was cold chips were soggy and the chicken chow main had no chicken :/
Jake . 2023-01-01
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Just disappointed in the quality of the food. Far from the best Chinese I ever had
Ilene . 2022-12-18
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Told it was delivered but not received then it said delayed
Maria . 2022-12-17
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Favourite Chinese food place, food always hot and tasty.
Jessica . 2022-12-16
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Excellent food and quick to deliver
lyn . 2022-12-07
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Ruby 'Tuesdays' as its known in this house, our go-to when we don't fancy the local walk to takeout (closed on Tuesdays). the Szechuan King Prawns have a great kick!
Heath . 2022-12-07
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All good. But I scalded my mouth on the curry sauce. Like it had just been boiled in a kettle, or something. No warning about how hot it was. Rest of the food was ready to eat. Not the curry sauce.
David . 2022-11-30
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Ordered at 10pm, Ruby does not shut until 10.30pm, would not deliver until next day at 17.45. Phoned to cancel order but they did not and hung up on the phone whilst I was talking to them.
Mr . 2022-11-29
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Always order Chinese food here. Brilliant, hot and tasty food.
Jessica . 2022-11-19
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No complaints, food was lovely. Delivery took quite a while but I guess it was a busy evening.
joanne . 2022-11-01
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Usually love it. But tonight most of the mixed starter & chicken balls were overcooked. Soup, plain cho mein, Pancake roll all good. Curry sauce lumpy. Over 1 1/2hrs too.
maxine . 2022-08-11
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All delicious as always apart from the chicken balls this time which were very overcooked which is unusual for your standard.
maxine . 2022-08-02
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food was cold and full of oil and chicken balls were not cooked properly
Louise . 2022-07-21
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In general my order was of the very highest quality with one exception the chicken curry I ordered, when I tool a bite out the chicken it was still pink and not cooked all the way through
Martin . 2022-07-18
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The food came on time but it definitely wasn't the greatest food I've had, tasted like frozen Iceland meals.
Hevelyn . 2022-07-18
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Was missing an item. Called and they sent it out ASAP. Food delicious as ALWAYS.
maxine . 2022-07-14
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Lovely food and hot. Early too👍
Julie . 2022-07-12
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Do your self a favour do not order the chicken satay or chow main filthy
Scott . 2022-07-03
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3rd order in a row that they screwed up... won't be ordering from here again
Nigel . 2022-06-27
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Foos was late not all off it come delivery driver had to go back to collect 2 over items that was left at restaurant very disappointed
Bill . 2022-06-11
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Food tasted good but was stone cold when I received it
Abby . 2022-06-03
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Tooo much oil in both rice and chow mein The beef is not cooked well as well
Priscilla . 2022-06-03
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Everything was so so dry. Don't order any Salt and Pepper dishes. You'll be disappointed. Respect to them for delivering late at night, but the food was shocking. We ordered salt and pepper chicken and squid, as well as chicken balls. Everything tasted like it had been left out for an eternity. Delivery driver was also borderline rude. Disappointing service for the money that was spent.
Niall . 2022-05-13
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I was really hungry .. An just expected a little better.. duck was more chewy… chicken meat seemed low quality an questionable… the sauces. Presentation an service were great.
Grace . 2022-05-05
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The rice was dry. I asked for chilli oil which was not there and the rice was still not spicy. Could have done better. There were bits of the rice that were burnt
Rachel . 2022-05-05
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All correct. Don’t mind prices going up if the quality stays the same. All delicious apart from the £7 squid that was not nice at all dry yet greasy & the chicken balls very dark and definitely not crispy.
maxine . 2022-05-02
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There was a small problem, which they fixed quickly and efficiently. Food was delicious. Thank you.
Tracey . 2022-04-30
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It arrived cold, the food itself was average, I wouldn’t come back personally as it wasn’t nice but just average
Lydia . 2022-04-15
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Food arrived on time but was awful; overcooked, bland and swimming in oil. Never again.
James . 2022-03-26
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I never received this food!! Not one item. Waited up for over 2 hours yet it says it’s delivered!!! Refund please
Kate . 2022-03-18
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veggies weren't as spicy as normal, everything else delicious as always :)
Philip . 2022-03-01
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lovely hot food, fast delivery x
bev . 2022-02-26
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Chowmain was good the chicken fornthe Chinken in lemon and honey sauce was like cardboard had to chuck in the bin was like had been put in the microwave for half hour
simon . 2022-02-08
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The chicken crispy balls definitely weren’t crispy. Soggy batter. Everything else very nice. Happy New Year 🐅🧡
maxine . 2022-02-04
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Bit late, but absolutely worth the wait, as always it is :)
Philip . 2022-01-30
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5⭐️ Delicious will definitely order from you again THANK YOU 😍
Toni . 2022-01-16
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The food was gross will never order again 🤢
Hayleigh . 2021-12-27
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Lady sat out side for 5 minutes before knocking the door.you don't even get prawn crackers
Lorran . 2021-12-19
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Female driver went next door woke there kids up how hard is it to read numbers.
M . 2021-12-16
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The food was yummy especially the prawn and mushroom, the driver was polite and helpful. I can't fault their service
MariA . 2021-12-13
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loved it! I'll definitely be buying from here again! sweet and sour mushroom balls, brilliant idea
Philip . 2021-12-11
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chips tasted reheated and old and crispy balls were chewy not crispy
Steve . 2021-11-26
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It was okay, special fried had burnt bits in it, curry sauce too small for the price of it
Sadie . 2021-11-24
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Spring roll was 99% bean sprouts. Just disgusting. Chicken noodle soup was over cooked and soft. Won’t order here again
Sallie . 2021-11-17
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Flavour of food not very good, late delivery
Paul . 2021-11-14
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No sauce and chicken was burnt and dry
Janine . 2021-11-05
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My second time ordering, I gave it another chance but most of the food was cold the Cantonese chicken was chewy like it had just been re warmed, the duck was dry like it was a few days old and the chow mein was cold the only warm thing I had was the rice, chicken balls and curry chicken, I had to re heat most of the food and couldn't even eat the duck the wraps were very had also not a good second chance...will definitely be my last.
Star . 2021-11-04
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Food quality not great. Sweet and sour mixed balls batter really thick and doughy. Siu Mai (dim sum) was not good quality tasting. Satay chicken was ok but very light on sauce.
Catherine . 2021-10-22
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First time ordering from here, it didn't dissappoint, other than I ordered chicken and pineapple and got smoked chicken, I like smoked chicken but wanted to try something new..the dough around the chicken balls was a bit thick..but it all got eaten. Delivery was dead on time too Thank-you!
Natalie . 2021-10-01
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amazing food 100 percent of the time
Lola . 2021-09-25
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Hot and very tasty. Mixed seafood was delicious
c . 2021-09-19
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Love Ruby Chinese food, best Chinese restaurant in Gillingham!!! Food is always fresh and hot on arrival and great value for money!! The dumplings are to die for 🥟😋😍
Lorna . 2021-09-18
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Cold & chicken was chewy, was told driver was on way , took over 30 mins to get to me
Jamie . 2021-08-28
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Whole order was wrong and when I called up they was no help and hung up the phone on me! Food was all wrong and cold
Kiara . 2021-08-25
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The food was disgusting tasted horrible I did order late but you shouldn’t of accepted the order if the food wasn’t going to be fresh. It was old food what had been reheated. Chicken balls was all soggy and the Cheiw mein was all oily and beef was grissally I chucked it in the bin
Alice . 2021-08-16
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Food arrived after 2h30m, not sure how, the restaurant is only round the corner from me The chicken was slimy. The ribs weren't actually ribs, they were tiny sliced up balls of meat and gristle, the portion of chicken curry was practically a kids meal. And on top of that, they gave me the wrong drink. I'd rather burn £20 than spend it here again
Callum . 2021-08-15
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I ordered my food at 17:45 its now 19:15 still no food
Jon . 2021-08-14
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The food was bland and the customer service was awful. The choe Mein was oily and cold and the veggie roll was Hard
Jerry . 2021-08-07
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unfortunately chewy beef & chow main dry !!!
shaun . 2021-08-07
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Waited hour and a half..chips were well over cooked and cold..most the food was luke warm. Very bland..spend 20 quid and not even any free crackers. Wont be ordering again
Stacey . 2021-06-22
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The chicken satay was in such little sauce it was laughable, the sauce was tasteless and gloopy. The chicken im not convinced was properly cooked so went in the bin. It was slightly gooey and pink inside. The chowmein had a very weird taste to it and very little actual 'seasoning'. The noodles looked almost grey in colour and the chicken in them was really dry and chewy. Wouldn't order again even if it was free.
Jessica . 2021-06-18
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Sorry but very bland food rice no flavour prawn toast over fried and tasted very oily chicken in chicken and veg like rubber
Chrissy . 2021-06-15
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The chicken was very hard, dry and strong. It tasted stale. The rice was very strong, I’ve never had such fried rice like that before. My son eat half the bowl and throws the rest. Mine I took a spoon and couldn’t eat the rest, it’s standing on my kitchen table. If they can refund my money please.
Sonia . 2021-05-10
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Really tasty food, not too sweet or salty, portions filled to the brim. Will definitely be ordering from here again.
Joseph . 2021-05-05
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The amount of food is good. Theyre not making any money by reducing the quantity. But as per the quality and taste they lack perfection. Soup was bland and salty. In honey chicken the amount of honey is a lot more than expected and it reduced the other flavours. In short I got a sweet chicken.
BIMAL . 2021-04-23
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Firstly the food was good with quality ingredients but the order arrived early, was missing an item and they weren’t helpful when I called. If you get good service it’s worth it but that’s the gamble I won’t be taking again.
Alex . 2021-04-10
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I thought the food was greasy, but taste was ok satay sauce was funny colour didn’t have much taste, and thin, mixed Starters was over cooked the king prawns was so hard couldn’t eat it, egg fried rice was very greasy looking, crispy beef had big pieces carrot didn’t like that, didn’t have much flavour but was eatable once mixed together
rosemary . 2021-04-06
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Food was under cooked and was basically cold
LUKE . 2021-03-26
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Very dry and overcooked. No sauce for starters either. Not at all up to standard
Mrs . 2021-03-13
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The satay sauce was like water the squid was mostly batter and liquidfied unlikely cooked properly. Not happy
bradley . 2021-03-10
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Food was absolutely disgusting don't know if it was because it was very late when we ordered. Husband said give it one more go if its the same he will never order here again. The honey bbq spare ribs was dry . And his lamb curry was more like beef and no curry sauce in it then the ruby's special rice was dry too. Very very disappointed
Janet . 2021-02-21
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I ordered spicy chicken wings which were well over cooked. As for the Singapore chowmein that got thrown away. Absolute rubbish food. Stay away
Paul . 2021-02-20
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The food was late, the food seemed bland, the king prawn with S&S sauce was pre mixxed, we did not enjoy this.
darren . 2021-02-12
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Second time ordering and I wouldn’t use again unfortunately
Chloe . 2021-01-28
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Food was cold and all very salty. Salt and pepper prawns were spicy at all. Wouldn’t order from here again
alan . 2021-01-13
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Awful customer service. Food below average. Do not order from here
Shelby . 2021-01-03
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Food cold not surprised as turned up two hours after ordering meat poor quantity then you call the restaurant and no one will answer please avoid
Ryan . 2021-01-01
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Disgusting undercooked and food that has been sitting there for ages worst takeaway I have ever had
Nick . 2020-12-29
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We waited for over 2 hours as the restaurant claimed you did not send my order to them. We had children hungry waiting hours for food. I complained but no response has been given and a refund was not issued by the restaurant as yet.
Joanne . 2020-12-27
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Nice ... but not as good as my normal Chinese takeout I use. Food was Luke warm and squid was in soggy batter and not very salt and peppery
Hayley . 2020-12-26
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I never do reviews but for this I had to. The Chinese we had was the most disgusting meal I've ever had in my life it was absolutely vile and chucked in the bin, over an hour late also. Please do not waste your hard earned money here go else where.
ken . 2020-12-25
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Food never showed and now I'm stuck fighting with just eat trying to get a full refund. Shocking
Jacques . 2020-12-24
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Ordered at 6.35pm received at 9.10pm The food was amazing as always but shouldn’t give estimated times before ordering and if it’s going to be too long you should be given the choice weather to proceed, Just Eat does not care as long as they get they’re commission,
martin . 2020-12-24
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spring wasn’t cooked and an item was missing, but the rest was very nice
mell . 2020-12-23
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Very tasty, full of flavour. First Chinese takeaway to offer main & rice for one price in the whole area! (big winner!). Menu is full of choice. Smashing food.
Dean . 2020-12-16
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109 Opinions
first time ordering from here and i will definitely order again. Great value for money, big portions, quick service and delicious food. Win win. Thank you 😎
222 Opinions
I have used this takeaway on many occasions. The food is excellent, always perfectly cooked and delicious. The staff are always friendly and helpful with the fastest service. Great value for money, so they are highly recommended.
83 Opinions
Takeaway early . Worst 1/4 duck . So fatty . Very bland salt and chilli chicken . Kung po chicken pale and tastless
923 Opinions
I'm from Hong Kong, and I can say this is one of the best Chinese foods I've had in Medway❤️ Especially their sweet and sour chicken fried rice and fried beef ho fun. They are so good that whenever I feel homesick, I will come to this place and order them🥹 I just wish they did home delivery.