YO! Ashford in Ashford

Got amazing service ! Thank you very much! :)

I used to be a regular customer before Covid. Been to the Yo sushi lots of times. All good. Not eating Yo sushi for long time due to the Covid and busy after that. I went to this “Yo sushi” location and shocked at the prices as well as the services. Extremely prices now as well as really ugly cut of sashimi as shown in the photos. The roll was a bit better but still under the expectation. The quality of the food is much lower than the standard. I was paid £60 for 3 persons but I just eat 2 or 3 plates, no drinks. If we eat full then we have to pay at least £120-150 for 3 of us which means 40-50 per person. The staffs were unprofessional when giving the wrong orders constantly for us and the next customers. I keep calling politely for ordering some more but they just focus the new customers and avoid my call. When I paid for the food, politely asking if I can pay by cash, the lady who sorted out the payment for us answered card only and some of words with really bad behaviour. Will not comeback Yo sushi again.

Great to return to yo sushi after not visiting for about a year. I was shocked at the increase of price and the absolute cheek to slap on a service charge. There was NO service in the slightest.

We come here once a month with my wife and my 2 year old and we absolutely love it! It has only became better and better with the chain going back to its roots by providing friendly and attentive service as it was pre-pandemic and now withdrawing online menus and QR code ordering, honestly for the better! My wife's favourite is the Salmon Ponzu, my daughter simply loves edamame beans and I always have popcorn shrimp with their draught Asahi beer. It is phenomenal! Please keep the good service and quality food coming! Thank you Yo! Sushi Ashford team!!

First time dinning in and it was a different dinning experience. Food was amazing and the concept is fun but very confusing. Had no idea what half of the dishes were on the belt and great fun being colourblind and not knowing which section of the menu to look for and what the prices are lol. The food we ordered hot was very nice, (wings were very sickly but ok) squid was EPIC!! the staff were on point very helpful and friendly. The only thing I'd like to mention was the dust on the wall near the kitchen side of the restaurant.(black wooden part) They were covered in dust and hair. Apart from the dust very clean and tidy.

The food is nice but very simple and not worth the money. £4.90 for a bottle of fruit juice seems crazy too. Was very unimpressed by the service charge, considering it’s basically self-service, and if you do order something it’s on an app.

Expensive and ridiculously small portions for the meals. Non existent service. Used to be better, now it's just awful

五星的服务赶不上一星的食材。 味道咸 三文鱼已经散了。感觉水水的。 还是去旁边的烤鸡店吧

Friendly staff. Good food. Plenty of options of vegan and plant based options. Child friendly. Good parking on site.

Took part in the Sushi School Experience at Ashford which takes place every Wednesday evening. Christopher, our chef, was amazing and took time to explain the history of sushi, how to correctly cut salmon and how to make sushi. He was very patient and made you feel at ease. We had plenty to eat during the experience and even took loads home (see picture). The experience (which we prebooked) lasted 2 hours, was great fun and would highly recommend.

Much better than it was - the screens have gone, the conveyor is working and the staff are attentive and friendly. Menu is fine for the price point.

Takes absolutey ages for any food to arrive,

Granddaughter like it, didn't take cash

Horrendous service. Got in asked for a table for 7, although it wasn’t busy we had to wait 15 minutes to get a table. Then another 10 minutes just to get the menus. It’s Sunday afternoon, You know you will get busy, if your short of staff, hire some more people. The staff there tried their best to accommodate us, but they couldn’t as they had to cater for other customers also. I’m wanting to spend my money to have a relaxing atmosphere, and most importantly get my food in time, clearly I won’t be going there again.

We’ve eaten here in the past, countless times. We love the food, and the unique experience of eating here, however, when we went to visit Yo Sushi at seven the other day (two hours before closing time) they denied entry despite the restaurant being almost empty. On the website it’s stated that last minute walk-ins are accepted, but apparently that’s not the case, despite the visit being hardly ‘last-minute’ and us arriving in the building at five to seven, just over two hours before the stated closing time. Wildly disappointing to be turned away without proper reason.

When Yo Sushi came to the UK it was a revelation. A conveyor belt of food to dip into whenever you saw something irresistible drift by, drink served by an automated robot, and access to some really unusual looking foods. Twenty years on and it has lost it's heart. It always was expensive, and that hasn't changed - but you paid for the experience. Now bored staff point out a seat and retreat, you order on an app and the conveyor belt has been reduced to a delivery system. Worse still, they add a tip by default even though you barely meet the staff - which is frankly offensive and doesn't motivate the staff to make any effort at all. Chains have to improve over time to stay relevant, not devolve into cost-cutting, minimum effort, blandstablishments. Let's just say, when Yo! floats on the stock market, I won't be queuing up to swipe them off the conveyor belt. This chain is on it's way out.

Lovely food but a joyless, soulless, atmosphere. What a shame. If this is progress then I'll go somewhere that still has human contact thanks.

They didn't refill the unlimited miso, and the food was meh

They food was okay but the bit that through me off was that you had to sit and eat next to other people which I found a bit strange

Food was nice! However lord of noise disturbance from the back :/

Nice staff but didn't like the approach of ordering all online, no cash taken no contact with staff, no wasabi or bowl for soy sauce was supplied. Experience felt rather flat compared to what it used to be pre covid

Went to a sushi making class here last night with friends and had such a great time. Jack, the head chef, was very informative and knowledgeable. He was so good at explaining how to make the sushi and guided us through each step well. Really fun, relaxed evening, and lots of delicious food throughout. 10/10 would recommend YO! Sushi School!

The new system of ordering is awful, the main point of yo sushi was to be able to pick and choose by seeing the plates. What is the point of having a conveyor belt if nothing is on it?

I would never eat here again as they have mice running around

I booked to have dinner yesterday at Yo sushi in Ashford and as soon as we sat down a mouse ran past us in the restaurant I reported it but they did not care so I got up and left as it is disgusting I would never eat here again or recommend anyone else to

Love to sushi but today Service in a quiet takeaway was a little bit slow, always tasty food, and reasonable priced. my one issue would be that my fries were a very small portion (first time I've had them) and they were cold. Didn't go back to the restaurant though as on lunch break, so to be fair to them they didn't get an opportunity to resolved the issue.

Good - food was good, tasty, well cooked and came pretty quick. Bad - I really dislike the plastic dividers separating the seating areas, reminds me instantly of a prison visiting area you see in films. The worst is that you have to use and order via the QR code from your table and an app, the app itself isn't very intuitive to use so you are forever searching. And... all of this self service there is a cheek to charge you a service charge.

Everything is good except the long waiting time and the appauling food quality.

From my view on table 3 I had a direct view of the toilets in the bathrooms, the doors to which were mysteriously always left open. We were charged £3.30 per 330ml of Diet Coke, which is steep by anyone’s standard. There was no still water on the menu, though we did see the staff would fetch a jug of tap water after a little theatre of “are you sure you wouldn’t rather have a bottle drink?” The kitchen is split from the tables only by a see-through wooden divider. The amazing din from the kitchen gives the whole place the charm and ambiance of being 6 years old and listening to your parents arguing at the top of their voices and throwing plates at each other. The restaurant has the cheek to add a service charge to the bill when the food here, quite famously, is delivered by conveyor belt. The staff’s main contribution is to take empty coke bottles from your table, and based on the noise that comes next I assume they take it out of eyeshot and throw it directly against the wall. The staff themselves were tired, overworked, and rushed to the point of becoming clumsy… despite the place being only half full and only having been open for an hour when we arrived. The staff doors at either end of the room have no damping so whenever a member of staff runs through them, they bang closed so loudly the windows shake. I have to assume after a few weeks of working here the staff are completely deaf which explains how they don’t notice every customer has to shout to make themselves heard. Despite all the noise from the kitchen it was surprisingly slow, and we waited around half an hour for two dishes. The plexiglass screens that separate the long benches into booths give the place the soothing air of visiting a loved one in a high security prison. Update: Yo! Have not responded to my last email about us resolving this, which is a disappointment, but not unexpected.

This place has some great staff that work effortlessly to make sure your experience is the best. Dining in , taking away , always great service and great food. Callum who works here definitely knows his customer service and without a doubt the best. That's high because the rest of the staff here are amazing. Keep it up

Visited today for the first time at a YO! and was pleasantly surprised. The food tasted great, and the service was top - had staff checking we were okay several times during our booking. The food comes out on a conveyor (found this very fun!) And you order through the mobile site, which was hassle free. My only dig is that the drinks are very expensive - £3 for a regular can of coke, so we went without drinks. I would highly recommend!

Nice collection of sushi.. but the variety could have been improved. Portion size might not be enough relative to the price. But worth the visit. Wouldn't mind going back again.

Ordered last night as a special treat £47 Order placed 16.42 with delivery 17.05-17.20, within a few minutes it went to driver assigned (I'm going to guess by the state of the food this is when it was ready) 17.25 the delivery time gets pushed to 17.15-17.35. around 17.45 that changes to 17.55-18.15. Food arrived around 18, the bag looked like it had been in a fight, ramen sauce everywhere. The Ramen, noodles, edeme and squid all cold and overcooked. Complete waste of money. Have complained via just eat but still no decision. If you don't have drivers available don't take delivery orders !!

Food is delicious. Service is slow and you need to fight to get what you need sometimes. We ordered 2 soups, in 2 different times. At both times we had to hunt for a spoon. Waitresses were either not there or busy. Our soy sauce and wasabi paste served after we finished our sushi.

Terrible dining experience. First you had to pay before you eat and each time you want to order something. What is that about? This is not a takeaway. Second the machine made sushi ( yes I said machine made) was really bad. Wasabi,and itsu takeaway sushi are much better than what they serve here

Splashed out for a box in the take away section for my sister and I as we don't get to hang out often. Really yummy and filling. We sat outside as it was a warm day. I asked for the table to be cleaned and the staff were more than accommodating and super fast and friendly. Also, the ginger was such big strips and super yummy and given a reasonable amount. You can never have too much ginger! 🖤

The quality of their food is really poor and portions are tiny for the price. The fish for sushi is cut so thinly, it’s almost see through - just embarrassing tbh.

Lovely and quiet on the day of my visit other than the constant music being played over the loud speakers

Dont often review but Chris our waiter was utterly brillant . Told us hes normally in the Kitchen , if thats the case hes wasted in there. Wish there were more Chris's in hospitality . Food was great as well .

Waste of money, small portions and had to wait 30 minutes for duck fries which was also had a little

Love this place However the app to order food is a nightmare takes to long you need to go back to the old days when food use to go around the belt and you could pick up what you wanted.

Decent place, need to book before visit. Service was good, pace for serving was good. I had salmon poke and inaori sushi. Both were fresh and decent size.

Just did sushi school at Yo! Ashford. It lasted for 2 hours. You are given a drink, edamame and a choice of gyoza on arrival and are then taught how to make all the different types of sushi which you can eat there or takeaway. Head chef was knowledgeable and friendly and hosted a really good evening. I'd highly recommend booking this.

The worst dinning experience I’ve had in such a long time. Over priced, potions small, absent customer service, bento box served in cardboard boxes, 2 tissues given to a family of 5, had to ask 2-3 just to get tap water, chase staff to get spoon etc. and dishes not cleared as we eat so lots of plates stuck at our table. I’ve had better experience at McDonald’s!

Literally the most ridiculous experience I've ever had at ANY YO! branch. We ordered 3 things! Waited over 30mins and when it arrived it was wrong. Wow! Bear in mind this was ordered using QR code. How is it possible to get it so wrong and also make us wait so so long for unsatisfactory, small portioned, bland food?! At least the water was cold. 🙄😑 What a joke!

Great food, but you cant order due to terrible WiFi and in house WiFi very frustrating for a 45min drive

We had food here tonight and when the dessert came out it had fingerprints all over it. I complained to the server who said that the staff wear gloves which isn't possible as the fingerprints prove. The manager didn't even bother to come over. We also could see the chefs in the kitchen none of which were wearing gloves. Disgusting

Order from your phone by scanning QR code on your table. Very quick service. Food is delivered by conveyer belt. Toilet is very special, there are indicators outside to show your availability.

Inattentive staff and the quality of the food is just sub-par for the price. It just doesn't taste fresh. Even the sushi counter in ASDA across the road is far better food and choice. All brand, no substance.

Got a takeaway delivered, my first ever from here, never again, I know we ordered not long before they shut but food quality was awful, teruyuki beef tasted so burnt, and the duck fries basically a tiny bit of duck on soggy fries, the Korean chicken said with coleslaw well try few floppy bits of salad, wish I ordered a pizza from dominos instead!!!

Funny place to eat. We really enjoyed

The food was overpriced in my opinion and lacked the flavour I had hoped for

there was a fish bone in my sashimi!

Portions reduced and fish too cold. Plus the app ordering means the conveyer belt style is lost. Not what it was as a franchise.

Look, I didn't dine in but went to the takeaway instead. The take away area was very small. There wasn't much choice at all. My boy saw a sushi selection that somebody else had ordered so I asked for the same. There was no price on. It and the cashier did not offer one. My other son (11) orderd a smaller box. At around £7. When the cashier told me the price for both items, I nearly fell over. Nearly £30 for two sushi boxes!! There was a queue behind me and my card was already waving in front of the machine so I quickly paid and left. Check the price of the items before you go there. Over priced with an average taste. I won't be so quick to pay next time.

Got it delivered ordered the chicken katsu curry and Korean fried chicken and kaiso seaweed, tasted very nice, hot and full of flavour

Had a great time! The food was amazing and the staff were lovely!

The staff were so nice when I couldn't pay with card, they let me pay with cash even though they weren't supposed to. Great staff, great price.

The food is soooo good. Service is a bit slow though but after hours of walking, it's alright to sit back a bit.

Been here a few times now and it has been great every time. Lovely food and good quality. Tad pricey, but it's what you'd expect from decent sushi. Would recommend.

Medium to small place, but the food was really good.

Swift service, good price, a must when shopping in Ashford designer outlet

Too long to get food and all was warm rather than being hit.

It tastes nice but the portion size is small

This one is really poor, the table was dirty, we didn't get chopsticks and wasabi when we sat like other customers, so had to ask twice for it after food arrived, one guy was everywhere helping customer, other two were just chatting most of time when I was therr. DO NOT order Korean or Japanese fried chicken, it is just chicken nuggets!!!!! The rest of food is not good as well. Really disappointed.

Very helpful staff food was delicious

Recommended due to nice food and quick service

Sat waiting for food for over half an hour. All Meals came out at separate times which makes having a nice meal enjoyable, either people eating separately or waiting and food getting cold. More insulting when the excuse we were given was “lots of ubers come through at once” so it’s good to know how prioritised guests sitting in the restaurant are. At least when it came out it was hot and fairly tasty.. small for the price but by then the experience was marred

What has happened to Yo! Sadly this one, and maybe others, has gone very hands off and It's a very nasty experience. Ordering by app - horrible, especially when wifi and mobile data is poor so really frustrating - menu reduced and very poor - drinks poor selection and now the wine comes in a very nasty plastic container with a foil lid which you drink out of - no atmosphere, feels like a cheap cafe with nasty perspex dividers, food was terrible when it arrived through the wall - pepper squid had no coating and was just burnt squid, (I was promised that these would be deducted from our bill but they weren't) sushi rice dry and thin and falling off and no water on offer as it used to be. Yo Sushi is now off my list of restaurants when it was such a treat - it is a sad place to eat now and the whole experience is sooooooo disappointing. Prices are still as before and they also have the nerve to try and charge a service charge, It arrives on a conveyor belt and you order it yourself so what on earth would a service charge be for - luckily you can remove it - I sent in a complaint but never got a reply. Can't believe it - maybe it's just Ashford but I doubt it - COVID has ruined Yo!

The portions are extremely tiny, the quality isn't the best and subsequently the taste of some dishes is poor. Asian dishes such as sweet and sour chicken remind a poorly prepared bland chicken, no flavour at all. Sushi is alright but three times thinner than usual portion. Bones in salmon sashimi.

I love Yo sushi and have been going for nearly 20 years now. But sadly they let them self down today. They had no sapporo larger for the 4th time and no tuna this time. The first beer I got was warm. I asked for a menu as I had no signal to use the app and was handed a menu with food staines all over it. Not great with everything going on in the world. I asked the girl about the food on the menu and was told I don't know every time. Also I don't remember having to pay for every item as we go maybe that is a new thing ? I said can I just pay at the end all in one go and was told no. Just annoying having to get money out every time u order one more beer and it makes you feel like they don't trust you. But after that the food they did have was ok apart from the spicy fries that where dry and rock hard like dried up McDonald's fries. Sadly not worth the money and was not a relaxing experience this time sadly. I hate to moan but it is not the cheapest night out . And I know they can do better.

Salmon sashimi has fish bones. Be careful

It’s ok, but the size is just small. My dad ordered a chicken curry ramen, and he said it taste like McNuggets with noodles that you can buy from the supermarket 😂 But most of them are good.

They have to move back from their lopsided pandemic thinking. An App for ordering, no real internet connection (well done) disinterested staff... Plus the old "that's what tuna looks like" to "sorry we don't have anymore tuna, that's the last of it" - FYI the tuna was grey and smelt like an old tyre... Ashford Retail Outlet... Not the most appealing place for Sushi I guess... And I was proven horribly right. Give it a miss... Let some other restaurant have a go...

Food is nice, noticeably more expensive and less choice than restaurants of comparable quality such as itsu or wasabi. £3 for can of coke etc is laughable as is a 'service' charge, the food is sent to the table by conveyor belt😂there's more service at a fast food restaurant

Reduced menu. Pay before you eat!. Table service, no conveyor plates. ...Not going back

Friendly, funny staff. Good / decent prices for the food! I recommend if you like Japanese food.

Loved it, food brilliant, service excellent. Not sure about the online ordering only, could do with a search option.

Wow what an experience, great food, great restaurant and great staff. The choice on the menu means there is something for everyone. Our server Nisha was really friendly and helpful throughout our time. Thank you, will definitely be back again soon

We are repeat visitors to Yo! at the Designer Outlet in Ashford. The staff here are great as well as the food! We were served by "Nisha" who was very polite and friendly and gave us really quick table service. This is a restaurant where you do get service with a smile. Would thoroughly recommend the chocolate mochi for dessert!

Great food and wonderful service from some exceptional staff. Hadn't been to the outlet for a while, and I must say its a wonderful addition.

Greta food. Great staff. Great atmosphere. The belt makes it feel a lot safer to eat (especially with all the covid stuff).

Always come here and I’m never let down. This place will always be my favourite restaurant! Staff are friendly and welcoming, food tastes good and the staff make sure everything safe.

If you’re looking for a good selection of vegetarian and vegan friendly foods - yo! Is the place to go. Very enjoyable and the staff are incredible!

Very lovely place indeed. Staff were all nice and very friendly and welcoming. They offered great service that I could not fault. Never had eaten at a sushi restaurant before but after my experience I will definitely be going back. Highly recommend

The experience was great. I was out of the country visiting friends and went here. The staff was great and the food was affordable, fresh, and made fast. I plan to come back. I believe the server was Nisha, made everyone feel comfortable

Came here with the my family the other day. First time doing sushi and i must say I'm a huge fan! You guys do it great (i would assume!) Everyone there was super nice and friendly, special shoutout to our server Nisha she was amazing! Will be coming back soon!!

Great service and fantastic food as always. The food is always fresh and hot when served. Will definitely recommend.

Yo! Sushi at the Ashford Designer Outlet is one of my favourite restaurants as an outlet employee. Their food is always very delicious and fresh! They have plenty of vegan options and their staff are always very helpful and friendly. I always feel very welcomed, and I am addicted to their foods, especially their veg sushi, strawberry mochi and brownie :)! I strongly suggest you to visit this amazing place, they always have great vibes, great people and great food! 🙏💕

Food great. However they charge a service charge for the take away. I did question the price and was told that's what we have to do. Dissapointed as good food shame about the way they charge.

Beautiful place to visit. Affordable Quality designer's goods. Good atmosphere also. People obeyed all COVID-19 guidelines. The rest room at the centre of the outlet is one of the best. We visited "Five Guys" and we enjoyed their special potato fries. Parking fare is £1 for up to 4 hours.

The new system works really well., I liked the app and food was great

I had booked a table for 7:30pm to 9pm but was asked to make last orders at 8pm. This created a rushed experience that wasn't pleasant. I also was able to order two desserts that had items out of stock. But with the new system I had already paid before being told! The staff also waited around and tried cleaning up by 8:30pm so we felt pushed to hurry and leave. Not a good experience.

Awesome food and service. Really friendly staff. So pleased to be back. Definitely recommend!!!

Dined here last week and the food and service was great!

Great service! Amazing food, they had very good flavours with just the right amount of seasoning. Lovely seating area with a great atmosphere. Would go here again! I’d definitely recommend!

Excellent food and excellent service. Staff very warming and helpful with the app. Could not fault! Will be back again!

10 out of 10 Excellent quality food, quick and attentivene service, I will be returning!

Fantastic service ! Great food as well! the Katsu curry was the perfect consistency and the rice was fluffy!

Always a great experience!!! Food is consistently delicious and to top it off awesome customer service.