YO! Ashford in Ashford

Went there to get walking boots and some new crocs, dogs are allowed in lots of the shops, which is a bonus if you got the pooch with you. Can't comment on the food didn't eat there.

The sushi isn't very fresh, to be honest. And the prices are similar to those you would get in a London restaurant, so I think we would opt to go somewhere else next time.

All staff friendly, food was good. Will come again!

Great friendly service. Lovely food. Bottomless belt on a Thursday was fun!

Today I visited Yo Sushi School in Ashford. It was incredible, interesting and exciting. Christopher, who kindly shared the secrets of cooking different types of sushi, was incredibly friendly, kind and experienced. Thanks to his recommendation, I, together with my son, who also attended a sushi school, made a lot of my favorite sushi.

Delicious! Great selection of food, good service and no waiting around for a table (we went on a week day lunchtime)

Absolutely shock to see the rating over 3 stars, there's nothing wow about this place but dishes on the belt. I know sushi is expensive but can't believe the price on the menu not the final price, there's additional service charge on top which makes it very expensive for 1 dish. If it wasn't for kids eat free offer the bill would have been around £40 for 5 plates and a kid meal. Luckily the meal was free. Saving £7.50 excluding the service charge. Saved around £9. Around £15 a head for a snack is quite rich without drinks. The menu do not state the percentage of the service charge. So be aware when paying.

I was absolutely gutted I couldn't get what I went there for. I went to get a spicy seafood udon but they don't sell it there. I won't be going there again. Not the servers or the chefs fault. I was a very unhappy customer and still am not happy 2 days later.

Came in for a meal last minute and was greeted by a very smiley member of staff who was very attentive. The food was great and was served promptly. I would definitely return and recommend to friends and family. Brilliant service all around

Half of my order was missing, still got charged for it. I called them up and the manager promised me a refund but the refund got cancelled.

We had such a delicious and fun meal at the Ashford designer outlet.

Food never showed yet the driver marked it off as delivered. Ordered here a million times before. How they can't find the address is beyond me. Terrible

Really poor experience. Items missing with no way to get in touch. It's all well and good having the refund function, but what I want is my missing items. Considering there were relatively few items delivered which few readily packed in boxes, I'd have expected it to come earlier. Really disappointed

Delicious sushi, and great customer service! Oana was an excellent server ❤️ will come again

Food was cold , not enough curry

Portions on the smaller size but makes up in flavour

Food lovely and hot but took an 1 hour and 30 mins to get here

Food was good. Service a bit slow- had to keep waving to get attention.

fresh and jummy food! Delivery guy very friendly

Grab your bite and take away...

The WORST ever ramen I have ever had. IT WAS NOT EVEN RAMEN! It was egg noodles cooked to a mushy texture. We ordered spicy seafood ramen but it was cooked with egg noodles. I was like "fine....". But after one mouthful of mushy soft noodles, I could not ... I just could not .. When paying, waitress came with an iPad and told us how much then bill was. And we paid there and then. Only after paid, we realized that the service fee was added which the waitress did not tell us. Normally, I wouldn't mind paying some service fee, but due to the quality of the food was SOOOOO bad, I would have asked to remove the service fee if I was advised the amount was with service charge. WILL NEVER go back.

Sat in McArthur Glen York. Manager helpful as I looked for lower calorie foods. Salmon selection and sushi salad Kaiso seaweed. Tasty with ample soy sauce Ginger and wasabi.

Got amazing service ! Thank you very much! :)

I used to be a regular customer before Covid. Been to the Yo sushi lots of times. All good. Not eating Yo sushi for long time due to the Covid and busy after that. I went to this “Yo sushi” location and shocked at the prices as well as the services. Extremely prices now as well as really ugly cut of sashimi as shown in the photos. The roll was a bit better but still under the expectation. The quality of the food is much lower than the standard. I was paid £60 for 3 persons but I just eat 2 or 3 plates, no drinks. If we eat full then we have to pay at least £120-150 for 3 of us which means 40-50 per person. The staffs were unprofessional when giving the wrong orders constantly for us and the next customers. I keep calling politely for ordering some more but they just focus the new customers and avoid my call. When I paid for the food, politely asking if I can pay by cash, the lady who sorted out the payment for us answered card only and some of words with really bad behaviour. Will not comeback Yo sushi again.

Great to return to yo sushi after not visiting for about a year. I was shocked at the increase of price and the absolute cheek to slap on a service charge. There was NO service in the slightest.

Fast service PAY YOUR COURIERS MORE

We come here once a month with my wife and my 2 year old and we absolutely love it! It has only became better and better with the chain going back to its roots by providing friendly and attentive service as it was pre-pandemic and now withdrawing online menus and QR code ordering, honestly for the better! My wife's favourite is the Salmon Ponzu, my daughter simply loves edamame beans and I always have popcorn shrimp with their draught Asahi beer. It is phenomenal! Please keep the good service and quality food coming! Thank you Yo! Sushi Ashford team!!

First time dinning in and it was a different dinning experience. Food was amazing and the concept is fun but very confusing. Had no idea what half of the dishes were on the belt and great fun being colourblind and not knowing which section of the menu to look for and what the prices are lol. The food we ordered hot was very nice, (wings were very sickly but ok) squid was EPIC!! the staff were on point very helpful and friendly. The only thing I'd like to mention was the dust on the wall near the kitchen side of the restaurant.(black wooden part) They were covered in dust and hair. Apart from the dust very clean and tidy.

Very good meal, especially enjoyed the “free” gyozas.

Chicken was cold and under cooked, very poor for £30.

The food is nice but very simple and not worth the money. £4.90 for a bottle of fruit juice seems crazy too. Was very unimpressed by the service charge, considering it’s basically self-service, and if you do order something it’s on an app.

Expensive and ridiculously small portions for the meals. Non existent service. Used to be better, now it's just awful

The expected delivery time got pushed back twice, around 30 minutes each time, with no way to speak to someone to find out what was happening because it hadn't exceeded the current expected delivery time. If the restaurant had a truthful delivery estimate, I would've ordered from somewhere else to get food sooner. 1.5-2h is unacceptable when they advertise 30-45 minutes to deliver.

Ordered before restaurant opened thinking be made for delivery. Food was awful, inedible. Looked like it had been kicked round the floor. Been craving sushi as pregnant.completely disappointed

Usual good experience, sushi and sashimi above average. Good delivery.

Food was cold, the portions where tiny . Over priced £36.23

五星的服务赶不上一星的食材。 味道咸 三文鱼已经散了。感觉水水的。 还是去旁边的烤鸡店吧

The hot dishes were cold (though the sashimi was worryingly warm) but the hot dishes reheated adequately, albeit becoming a little tough. The delivery was on time and the driver was polite and friendly.

Friendly staff. Good food. Plenty of options of vegan and plant based options. Child friendly. Good parking on site.

Took part in the Sushi School Experience at Ashford which takes place every Wednesday evening. Christopher, our chef, was amazing and took time to explain the history of sushi, how to correctly cut salmon and how to make sushi. He was very patient and made you feel at ease. We had plenty to eat during the experience and even took loads home (see picture). The experience (which we prebooked) lasted 2 hours, was great fun and would highly recommend.

The food is amazing and I loved the customer service! Thank you!! 10/10

Much better than it was - the screens have gone, the conveyor is working and the staff are attentive and friendly. Menu is fine for the price point.

Katsu curry was bang on, wouldn't bother ordering gyoza again, might as well have sent an empty box, sushi looks like it's been sat in the fridge all day

Disappointing sushi. Sushi looks stale and is scattered all over the place. Didn’t even give any soy sauce or wasabi paste. Very disappointing specially knowing it’s from YO Sushi

Takes absolutey ages for any food to arrive,

Granddaughter like it, didn't take cash

Horrendous service. Got in asked for a table for 7, although it wasn’t busy we had to wait 15 minutes to get a table. Then another 10 minutes just to get the menus. It’s Sunday afternoon, You know you will get busy, if your short of staff, hire some more people. The staff there tried their best to accommodate us, but they couldn’t as they had to cater for other customers also. I’m wanting to spend my money to have a relaxing atmosphere, and most importantly get my food in time, clearly I won’t be going there again.

We’ve eaten here in the past, countless times. We love the food, and the unique experience of eating here, however, when we went to visit Yo Sushi at seven the other day (two hours before closing time) they denied entry despite the restaurant being almost empty. On the website it’s stated that last minute walk-ins are accepted, but apparently that’s not the case, despite the visit being hardly ‘last-minute’ and us arriving in the building at five to seven, just over two hours before the stated closing time. Wildly disappointing to be turned away without proper reason.

Food always fresh and delicious , the best sushi in Ashford

A bit spicy for me but good sushi

When Yo Sushi came to the UK it was a revelation. A conveyor belt of food to dip into whenever you saw something irresistible drift by, drink served by an automated robot, and access to some really unusual looking foods. Twenty years on and it has lost it's heart. It always was expensive, and that hasn't changed - but you paid for the experience. Now bored staff point out a seat and retreat, you order on an app and the conveyor belt has been reduced to a delivery system. Worse still, they add a tip by default even though you barely meet the staff - which is frankly offensive and doesn't motivate the staff to make any effort at all. Chains have to improve over time to stay relevant, not devolve into cost-cutting, minimum effort, blandstablishments. Let's just say, when Yo! floats on the stock market, I won't be queuing up to swipe them off the conveyor belt. This chain is on it's way out.

The food wasn’t cooked properly and I barely received a full sized portion in anything

Lovely food but a joyless, soulless, atmosphere. What a shame. If this is progress then I'll go somewhere that still has human contact thanks.

love the poke bowls, I like healthy foods so this is a good match for me. wish they did it with brown rice but i'll make do with white

They didn't refill the unlimited miso, and the food was meh

They food was okay but the bit that through me off was that you had to sit and eat next to other people which I found a bit strange

Food was nice! However lord of noise disturbance from the back :/

Nice staff but didn't like the approach of ordering all online, no cash taken no contact with staff, no wasabi or bowl for soy sauce was supplied. Experience felt rather flat compared to what it used to be pre covid

Went to a sushi making class here last night with friends and had such a great time. Jack, the head chef, was very informative and knowledgeable. He was so good at explaining how to make the sushi and guided us through each step well. Really fun, relaxed evening, and lots of delicious food throughout. 10/10 would recommend YO! Sushi School!

No avo in my rolls, and veg gyoza dumplings were very salty :( seems like everything is becoming smaller and smaller but more expensive…

The new system of ordering is awful, the main point of yo sushi was to be able to pick and choose by seeing the plates. What is the point of having a conveyor belt if nothing is on it?

I booked to have dinner yesterday at Yo sushi in Ashford and as soon as we sat down a mouse ran past us in the restaurant I reported it but they did not care so I got up and left as it is disgusting I would never eat here again or recommend anyone else to

I would never eat here again as they have mice running around

Love to sushi but today Service in a quiet takeaway was a little bit slow, always tasty food, and reasonable priced. my one issue would be that my fries were a very small portion (first time I've had them) and they were cold. Didn't go back to the restaurant though as on lunch break, so to be fair to them they didn't get an opportunity to resolved the issue.

Good - food was good, tasty, well cooked and came pretty quick. Bad - I really dislike the plastic dividers separating the seating areas, reminds me instantly of a prison visiting area you see in films. The worst is that you have to use and order via the QR code from your table and an app, the app itself isn't very intuitive to use so you are forever searching. And... all of this self service there is a cheek to charge you a service charge.

Everything is good except the long waiting time and the appauling food quality.

Food seemed like it was leftovers of the day delivery driver was friendly and efficient

From my view on table 3 I had a direct view of the toilets in the bathrooms, the doors to which were mysteriously always left open. We were charged £3.30 per 330ml of Diet Coke, which is steep by anyone’s standard. There was no still water on the menu, though we did see the staff would fetch a jug of tap water after a little theatre of “are you sure you wouldn’t rather have a bottle drink?” The kitchen is split from the tables only by a see-through wooden divider. The amazing din from the kitchen gives the whole place the charm and ambiance of being 6 years old and listening to your parents arguing at the top of their voices and throwing plates at each other. The restaurant has the cheek to add a service charge to the bill when the food here, quite famously, is delivered by conveyor belt. The staff’s main contribution is to take empty coke bottles from your table, and based on the noise that comes next I assume they take it out of eyeshot and throw it directly against the wall. The staff themselves were tired, overworked, and rushed to the point of becoming clumsy… despite the place being only half full and only having been open for an hour when we arrived. The staff doors at either end of the room have no damping so whenever a member of staff runs through them, they bang closed so loudly the windows shake. I have to assume after a few weeks of working here the staff are completely deaf which explains how they don’t notice every customer has to shout to make themselves heard. Despite all the noise from the kitchen it was surprisingly slow, and we waited around half an hour for two dishes. The plexiglass screens that separate the long benches into booths give the place the soothing air of visiting a loved one in a high security prison. Update: Yo! Have not responded to my last email about us resolving this, which is a disappointment, but not unexpected.

This place has some great staff that work effortlessly to make sure your experience is the best. Dining in , taking away , always great service and great food. Callum who works here definitely knows his customer service and without a doubt the best. That's high because the rest of the staff here are amazing. Keep it up

Visited today for the first time at a YO! and was pleasantly surprised. The food tasted great, and the service was top - had staff checking we were okay several times during our booking. The food comes out on a conveyor (found this very fun!) And you order through the mobile site, which was hassle free. My only dig is that the drinks are very expensive - £3 for a regular can of coke, so we went without drinks. I would highly recommend!

The food was okay but restaurant service could be better when you order on £40+ you expect some soya sauce, cutlery and ginger with the sushi. To be honest the prices and amount of food which you get is completely different story🤯😤 so well if you want to try actual sushi better go to Japan 🇯🇵

Nice collection of sushi.. but the variety could have been improved. Portion size might not be enough relative to the price. But worth the visit. Wouldn't mind going back again.

Delivery was late . Korean rice was cold.

Ordered last night as a special treat £47 Order placed 16.42 with delivery 17.05-17.20, within a few minutes it went to driver assigned (I'm going to guess by the state of the food this is when it was ready) 17.25 the delivery time gets pushed to 17.15-17.35. around 17.45 that changes to 17.55-18.15. Food arrived around 18, the bag looked like it had been in a fight, ramen sauce everywhere. The Ramen, noodles, edeme and squid all cold and overcooked. Complete waste of money. Have complained via just eat but still no decision. If you don't have drivers available don't take delivery orders !!

Order placed 16.42, Original delivery time 17.05-17.20, driver assigned within a few minutes (which I'm guessing when the food was ready) delivery slot got pushed forward twice, eventually delivered at 18.00 cold and even the eddeme peas were completely inedible. Should have seen the state of the egg in ramen. Suffice it to say won't order for delivery again.

Food is delicious. Service is slow and you need to fight to get what you need sometimes. We ordered 2 soups, in 2 different times. At both times we had to hunt for a spoon. Waitresses were either not there or busy. Our soy sauce and wasabi paste served after we finished our sushi.

Terrible dining experience. First you had to pay before you eat and each time you want to order something. What is that about? This is not a takeaway. Second the machine made sushi ( yes I said machine made) was really bad. Wasabi,and itsu takeaway sushi are much better than what they serve here

Splashed out for a box in the take away section for my sister and I as we don't get to hang out often. Really yummy and filling. We sat outside as it was a warm day. I asked for the table to be cleaned and the staff were more than accommodating and super fast and friendly. Also, the ginger was such big strips and super yummy and given a reasonable amount. You can never have too much ginger! 🖤

Food is always amazing, but I never get the soy sauce that I pay for, especially at 20p a sachet.

The quality of their food is really poor and portions are tiny for the price. The fish for sushi is cut so thinly, it’s almost see through - just embarrassing tbh.

Lovely and quiet on the day of my visit other than the constant music being played over the loud speakers

It was late cold and terrible quality I’ve applied for a full refund but haven’t got anything back yet

Dont often review but Chris our waiter was utterly brillant . Told us hes normally in the Kitchen , if thats the case hes wasted in there. Wish there were more Chris's in hospitality . Food was great as well .

Waste of money, small portions and had to wait 30 minutes for duck fries which was also had a little

Love this place However the app to order food is a nightmare takes to long you need to go back to the old days when food use to go around the belt and you could pick up what you wanted.

First time ordering YO and it wasn’t good, some food was stone cold! With caution hot sticker on the side. Beef was crispy but all the way through. Chips cold with to spicy mix on! Generally will not be ordering again!

Very dissatisfied with the food, the sauces had leaked and made the chicken soggy and the sushi salmon looked like it had warmed up the salad was pretty sad too I have taken pictures to show what I mean if you need me to send them over such a shame As I had take away from yosushi the night before and it was amazing ! Such a different experience

Order today on the 15th August 2022 normally good rating but today I dunno missing item and the drink was as hot as the weather do they have a fridge at the restaurant?

No overly impressed when you considered price

Just did sushi school at Yo! Ashford. It lasted for 2 hours. You are given a drink, edamame and a choice of gyoza on arrival and are then taught how to make all the different types of sushi which you can eat there or takeaway. Head chef was knowledgeable and friendly and hosted a really good evening. I'd highly recommend booking this.

Decent place, need to book before visit. Service was good, pace for serving was good. I had salmon poke and inaori sushi. Both were fresh and decent size.

The worst dinning experience I’ve had in such a long time. Over priced, potions small, absent customer service, bento box served in cardboard boxes, 2 tissues given to a family of 5, had to ask 2-3 just to get tap water, chase staff to get spoon etc. and dishes not cleared as we eat so lots of plates stuck at our table. I’ve had better experience at McDonald’s!

The Food was very good the taste and flavour. Unfortunately, I ordered a regular and it was the portion size for a child.

Didn't follow the note instructions.

Literally the most ridiculous experience I've ever had at ANY YO! branch. We ordered 3 things! Waited over 30mins and when it arrived it was wrong. Wow! Bear in mind this was ordered using QR code. How is it possible to get it so wrong and also make us wait so so long for unsatisfactory, small portioned, bland food?! At least the water was cold. 🙄😑 What a joke!

Great food, but you cant order due to terrible WiFi and in house WiFi very frustrating for a 45min drive

The food is delicious and arrived on time

We had food here tonight and when the dessert came out it had fingerprints all over it. I complained to the server who said that the staff wear gloves which isn't possible as the fingerprints prove. The manager didn't even bother to come over. We also could see the chefs in the kitchen none of which were wearing gloves. Disgusting

Order from your phone by scanning QR code on your table. Very quick service. Food is delivered by conveyer belt. Toilet is very special, there are indicators outside to show your availability.

Inattentive staff and the quality of the food is just sub-par for the price. It just doesn't taste fresh. Even the sushi counter in ASDA across the road is far better food and choice. All brand, no substance.