Xu Sheng in Merton

An hour and a half waiting, called them and said it was on its way. 20 minutes later they cancelled the order??! Used to love this place but that's really annoyed me! Why not just tell me over the phone you couldn't deliver my order?? Ridiculous

Delivered my food late and had many missing items, food was also cold and swimming in grease

The customer service at that restaurant was extremely poor and rude, with no manners or respect shown towards customers. I strongly do not recommend it to anyone.

Food is cold and mess up, come without any rice even we wrote it said come with rice, this is unacceptable and completely disaster, called them with a very bad attitude and refuse to refund

Give lesser stuffs than what we actually order, calling couple of times no one picking up..

Bad customer service. They don’t pick up the phone after paying for a £80 worth of food. I wouldn’t recommend this place. DON’T BUY FROM HERE

Chicken wings are yummy! Quick food preparation for delivery too

I have been ordering my takeaway from here for a long long time always was good however two nights ago i ordered ribs rice and sweet n sour chicken,but i got something i guess was called hot n sour pork which was very spicy and inedeible for me, so i called them twice,and they seemed to not understand what i was telling them and they hanged up on me twice, not great customer services, i told just eat and because i paid cash they said i need to talk to the chinese takeaway, ill not bovver as they kept hanging up on me the other night so gave up. i wont be ordering from here ever again due to very poor customer services and very rude on phone.£8 down the drain now and i work hard to treat myself to takeaways, ill be looking elsewhere now.

Absolutely delicious and generous portions every time. I order via Just Eat and have never had an issue with delivery. Definitely my favourite Chinese place around

Ordered from Huang Shi on justeat who operate from the same addess. Ordered because there was 40 percent discount. Thought I had myself a good deal there. I did not. Fast delivery and food arrived hot but from there it went downhill. I'm not a fussy eater and generally will deal with whats on my place but the food was inedible. Seasoned with only oil and a lot of it. The smell of the oil was like reused chip fat, so unpleasant, instantly put me off my whole meal and I couldn't eat anymore. Funny flavours throughout, not funny in a good way :( . Discount or not, defo WON'T order from here again.

Ordered food at 7.20 said would be here by 8.20. 845 rang said would be 15 mins food didn't turn up till 9.35. It was boiling hot and big portions. But to long to wait for.

Really lovely food, cooked very well. Big portions. Very generous. Thank you.

Had food delivered, no problems at all. The special curry was especially delicious!

Veg spring rolls and beef chow mein was decent

I ordered food from them and everything I ordered looked and tasted burn, anyhow I still decided to eat it and not complain because I'm hungry and that's why I ordered. I was eating my barbecue ribs when I pulled a hair out of it!! I vomited for 5minutes. Then I called in and the guy wasn't even understanding me and kept saying hello while I was telling him there was hair in my food!!! Disgusting!!!

Excellent food next time will ordered the same mels very good I recommend them 👌

Didnt confirm delivery, very rude guy

Happy with quality of food but not happy qith the fact they take your money and don't want to give tou your food at the door you have to be arguing with driver . Not happy at all .

Fantastic food at a very good price

This is a Chinese takeaway with some chairs to sit in. Price and quality of food is very reasonable. Free delivery over £10.00 cash only. Delicious Noddles, good value for money. Good customer service.

Just had an order which included salt and pepper chicken wings and I discovered they sent us turkey instead.. They disguised turkey as chicken and when I called them they insisted it was chicken.. The bones were so huge there is no bloody way it was chicken.. Compare the bones with a Samsung s9..

No good taste and really stingy with the chicken

I tried to leave a review on Just Eat, but couldn't find a way to do it, so leaving here. The food was lovely, so delicious, hot and fresh. I wish I could order directly for delivery as am reliant on the food delivery apps, which do not provide the information. My food was delivered on time, but I think this was all due to the restaurant as Just Eat did not follow up with me. Definitely ordering from Xu Sheng again, but maybe will collect as I don't trust Just Eat. Delicious, hot and generous portions!

Best chinese ever. These other reviewers are mad or judging a delivery service instead of food. Saying that though never had an issue with delivery either arrives piping hot, fresh and soo tasty. Sadly left the area and miss this place so much

Drive left my food on street if I could I would post a picture. Very lazy person with out imagination. Not order there any morr

I ordered chicken chow mein and on 2 occasions was very very little meat

This food hit the spot, with great portion sizes and quick delivery time this Chinese takeaway met my standards, I have eaten here a few times and the quality hasn't changed 100% would recommend.

Despite calling the restaurant 3 times to be told that my food would be there shortly, the food arrived over an hour late and was stone cold. I would not have accepted this food had I known it was going to be inedible when I opened it. When I spoke to the restaurant later in the week to try and get a refund, they were extremely unhelpful and rude.As others have reviewed here and elsewhere, AVOID this resaturant.

Me and my friend ordered from here. Service is horrible, workers are rude. After not receiving food for 2 hours, I tried to cancel numerous times and the man over the phone refused to cancel or give me back my money and rudely hung up. The driver finally left the place restaurant to deliver the food and got lost about 3 times and failed to communicate with me properly. DO NOT ORDER FROM HERE.

Food was good and arrived quickly. 3 stars is generous as missed food from our order, called them and said would be with us within 30 mins. Hours later - nothing! Sorry wont use you again.

Ordered food online from this place. The website said they were open. They took payment for the food. The food never came. Drove down to the restaurant to find they were closed. Great. Now I'm having to wait an hour in another Chinese restaurant for my food while I write this review and try to get my money back. Never order from this place online.

Used to get take aways from here all the time but went here again after corona and the quality has gone down completely everything was dissapointing and the hygiene rating is 1 so not worth the risk.

Was prepared fast and I enjoyed every bite highly recommend

After reading reviews posted since the lockdown I noticed a lot of the reviews were less than favourable, having had a takeaway from here many times and have yet to be disappointed I decided to take a chance and order, and once again the food was superb, piping hot, tasty, good portions, and was delivered ten minutes earlier than the time quoted by Xu Sheng, I can only think that the lockdown changed the way they had to run their business, service and food back to normal as far as I'm concerned.

Don’t usually review restaurants waited nearly 2 hours from original ordering time tried to ring the restaurant to change order early on then after an hour tried t cancel order still no answer clueless driver turns up with cold food after 2 hours and can’t understand a word of english! Useless wont be ordering from here again used to be a go to chinese take away! Answer your phones!!

Just had food delivered, almost cold,chicken was cold ,dry & crunchy like it had been reheated, sweet & sour balls were soggy, awful .sadly, hardly ate anything tasted awful & not anywhere near as good as we had when ordered from here previously. Not sure what happened tonight but wasted my money & am still hungry.

Test the food and you will know why I'm giving 1☆.

I do love this place but their opening hours on Google are not correct. They stop taking orders well before 11.

amazing food my new local the foods abit too expensive but wow tastes amazing and cooked to perfection and not soggy and greasy like alot of the others . only criticism i have is the price but i will happily pay that again if its cooked like that everytime .

Took two hours longer than they said and food was cold, had to microwave. Terrible service and bad food.

I came in this Chinese takeaway shop because of an emergency and the lady although being very busy really helped me out. Whilst I was sat there I could see the food was being prepared freshly by the chef and everything being carried out hygienically. It wasn’t my dinner time but next time I’m in the area I’ll definitely order from here as the food looked great.

I've never been into it because it doesn't have a toilet or didn't last time I looked. It may well be very nice for people who live in Mitcham proper or who want to use it as a takeaway. Best ask them.

2 hours we waited for the food Friday night. I thought a 1 hour estimated delivery time was a bit much, after an hour and 15 mins I called the restaurant to be told "driver on way, very busy tonight". I live 2 miles away from Mitcham, no way did it take him 45 minutes to drive 2 miles! When the food got here, chicken satay were nice, but house chow mein was swimming in oil, and there was no egg to be found in the egg fried rice. Save your hard earned money and look in your kitchen cupboards, cos this place is a joke

Food delivered quickly and pleasantly. However, when I ordered crispy aromatic duck it turned up so hard I hardly had any meat I could eat from it and the pancakes were a little brittle and all stuck together. The rest of the food was nice. I phoned to let them know about the duck, there was no mention of a discount if ordering with them again, just a sorry and I’ll talk to the chef so it doesn’t happen again. As the duck is one of the most expensive items on the menu I think more than a quick sorry should have been offered.

Good simple Chinese takeaway. Food is good and you can get a quick meal here

Amazing food and accommodating for delivery! Thank you!!!

Great flavours, delivered on tlme, without doubt the best takeaway i have ever tasted, potions are larger than you usually find and the meat / chicken content was very high, maybe a little pricier than average but well worth the extra.

Best Chinese food and fantastic portions!

The worst experience ever and now we have an embargo on ordering any meals online. Would rather have tin food than this utter rubbish you call a meal. Full refund on the menu, hope so as food was cold and waited without any form of apology. First time I have had to spit the food out of mouth and kids never liked it either. Have had a busy day and after this, think would rather cook and kids wait than eating this rubbish meal. If Gordon Ramsay or Jamie Oliver saw or ate this meal they would be fasting for the rest of their lives and never talk about food 🍲.

Awful. 1.5 hour delivery time and chewy cheap meat and fatty cuts. Avoid

117 mins - just under 2 hours (not sure which one sounds worse) the delivery driver turned up - 3 hours from placing the order. The lady in the restaurant just said “it’s on its way” when I asked how long it would be “soon soon”, she said the same thing to just eat. I had time to cancel the order with just eat, order and collect food from somewhere else before the driver turned up.

Ordered lunch via just eat. Cannot fault the food at all, but the delivery driver was so rude, that's enough to stop me ordering from them online again.

Best chicken chow mein really tasty and plenty of it very reasonable in price. I would recommend it any time of day for lunch or dinner .

The takeaway was ordered at 7:45, expected at 8:30, arrived at 9:25, not a good start.We didn't get any prawn crackers, but hey, we were so hungry we didn't care. We ordered crispy duck, it was burned to a crisp and inedible, everything else was bland, greasy and awful. To put this review in context, in all the years we have had Chinese takeaways, this is the first one we have not enjoyed and were unable to eat.

Ordered from here a lot no longer will be ordering ordered for delivery got told a hour to hour and half which I said was fine 1 hour 45 mins later phoned up oh sorry we was waiting for a driver will be there within 30 mins ok .then got to 2 hours still nothing ended up having to order my children something else as was getting to late ..3 hours later now! Still No show no phone call back nothing absolutely disgusting

Food was delicious and quick. Good quantity and you have so many options on the menu. They even do food deliveries

A takeaway delivery that was a good deal. Food ordered was 2 x Aromatic Crispy duck and 1 x Shredded beef with chilli Delivery within 45 minutes which at time of day is fair. Foot delivered hot too. The duck was tasty not too greasy. The Hoisin sauce was very well done. A simple takeaway service that ticked all the right boxes.

I ordered takeaway from this restaurant, it took them over an hour and a half to deliver and once the delivery arrived my order was incorrect, instead of chicken sate i got chicken with peppers and onions. Upon calling the restaurant and inform them about the mistake, they claimed the dish i received is their chicken sate. They had no apology for the mistake or tried to rectify it. Food in general was tasty, but will not be returning.

Ordered from Xu Sheng Mitcham for the first time last night and I was very impressed. All the dishes were of very good quality, really delicious, generous portions and delivery very quick, delivery guy Javid was very nice, polite and courteous. Really good value for money, will be ordering from them again and will recommend to friends and family.

Please make sure you do not send food straight away next time, if the information on a website is delivery in 55-60 minutes! plus I've received an information on just eat that my order will be delivered at 4:30pm and your delivery was at 4 pm so DO NOT TELL ME IT IS MY FOULT because I should be present at home! What an annoying service !! I will never buy there again, that is for sure!

Delivery was really quick, food was hot but the taste was horrible. Nothing i ordered was tasty, it was so bland. I ordered house special chow mein with sauce, better i had ordered noodle soup it was swimming, the noodles were soppy had to put it in the bin. I also ordered egg fry rice for my child and he also refused it. Never buying here again. Waste of money!!!!!!

Food is ok but definitely not fresh . Complimentary chicken wings were rubbish . Although they do really nice salt and pepper squid and wonton soup .I won't be ordering from here for at least 3 months as I'm cutting down junk food :)

Old oily taste and no prawn crackers - satay is ropey” My friend really disliked the meal we bought. At first I though that it was so so, but not gross, but the next day when I tried some of the other dishes, I realised that he was right! Some dishes were very salty, some, like the sweet & sour chicken balls, felt very stodgy - mostly batter. What I felt about the food in general, was that everything was very sugary. Xu Sheng was open on Monday, which the other chinese takeaways locally were not, so that is why we tried it. Normally we get our takeaway from the NEW PANDA, which is so much better. No free prawn crackers as promised, which was a disappointment. Chicken satay meat was a bit strange - looked like it had been pasted onto the stick and was chewy. Salt and Pepper squid was wet. Also the woman taking the order was not helpful, was very very reluctant to let me swap out anything on the set menu. The food took over an hour to get delivered. Perhaps this is because they were very busy (since the other Chinese takeaways were shut). Will not be ordering from them again.

My friend really disliked the meal we bought, so he would give this less stars. For me, it was so so. Not great, but not awful. It was open on Monday, which the other chinese takeaways locally were not, so that is why we tried it. No free prawn crackers, which was a disappointment. Chicken satay meat was a bit strange - looked like it had been pasted onto the stick. Salt and Pepper squid was wet. Also the woman taking the order was not helpful, was very very reluctant to let me swap out anything on the set menu. Will not be ordering from them again.

The food is foul. I asked for Sweet and Sour Chicken and Ling Ling gave me sloppy noodles because of the sweet and sour sauce being watery, and a load of vegetables. There were about 4 pieces of chicken.

Don't do it to yourself. The food is the worst i've had in this area. As for the costumer service non existent.

I ordered a takeaway that included pork dumplings and aromatic duck. On the phone I had asked for the duck to come shredded and it came in one piece. The pancakes were together with the greasy quarter duck which made them wet and soft and the dumplings pastry was undercooked. Not impressed at all.

Couldn't fault the dishes or delivery, came on time food really good and tasty with added extras free of charge, my first time for this establishment and would use again.

We went with few of our family members. Food was nice we ordered Singapore fried rice, and other stuff but Singapore fried rice was lovely very different from other shops has its own taste..

I have ordered from there quite a few times. The food is always warm, tasty and comes in generous portions.

I was a regular customer to this takeaway, however let me down on delivery, ie accepted order and then called back to say they will not deliver as there were road works. I accepted this very politely, and telephoned the following week, asked for a small discount due to inconvenience and was rudely told no and they were not bothered to lose me as a customer, very rude restaurant indeed. Will not EVER use again.

If you catch them on a good day, the food will be sensational, a busy day and it all goes to hell. Over cooked food etc. However the service is good, delivery is VERY fast and it's good value for money!

Really nice food and quick service. My favourite is the aromatic crispy duck with pancakes and cucumber sticks. Some of the noodles are too dry but overall good food. I would recommend this place if you want to eat something quickly.

very good quality food and fast delivery!

Very good food and fast service😉