Xiong Qi Hot Pot in Manchester

Absolutely shocking place. Would not recommend at all! The service and hygiene in this place is below standards. As soon as we entered the restaurant, we was ignored and had to seat ourselves. The food took an hour to come out (which is shocking as we have to cook our own food). The plates and cutlery were dirty and had bits of food over it. This is not a great place for first timers or those who care about hygiene and customer service.

I was really disappointed with the service. I have been to hotpot restaurant across the UK and China, and have never had such poor service. We ended up waiting 2 hours before most of our food came. We had ordered 10+ dishes, yet by an hour and a half in, we had only bee served a plate of beef. We had to ask after our food 3 times (in Chinese), and were told it would be out soon, but it was not. We were considering walking out because of how long we waited. During this time, all the water in our soup had boiled off twice before the meal arrived. . Other tables that came in an hour after us were being brought food whilst we were still waiting. It was 2 hours before all our dishes had arrived. Whilst the food was good when it arrived, we had to leave most of it as we were in a rush to get home. I felt very disrespected by the service. No one apologised to us for the wait, considering we were spending £50 a head, I expected perhaps something taken off the bill for the inconvenience but they did not. Unfortunately, I cannot recommend this restaurant to anyone. It really ruined our evening and I was incredibly upset with the poor service we received.

This was my first ever Hot Pot meal and it did not disappoint. It was everything I've seen on food shows and then some. Don't let the lack of info outside discourage you. Just walk up the stairs, turn left and walk up to the counter. The delicious smell of spice will get your belly to scream for a taste 🥰 We tried the Mala and the mushroom broth. They were both great. We took the lowest level of spice on the Mala which was perfect for us. We love spice, but our white and nordic palate is no match against the Mala broth 😅 It was a perfect first hot pot dinner. Fun and tasty, as going to dinner out should be 🥰

First time there for the 4 of us that went, was all on the flip of a coin and we are glad it landed in their favour, as soon as you walk in you're hit with a wonderful aroma, the staff are so welcoming and friendly, for what we spent we recieved a lot of food, great variety and very flavourful, as it was our first time we was shown what to do and how long to wait for each bit of meat, 10/10 service definitely will be coming back soon, only got the one picture when food started coming out, phone went straight into my pocket and I dove straight in and enjoyed every bit of it, again great value for money for the amount of food

Went here with family. The staff had to show us what to do. The food was amazing really tasty. Lots of different foods to try. Would highly recommend.

Quite literally THE worst service in a restaurant I have ever had the misfortune to experience in my entire life. From walking in the door my family and I were ignored to the point of me having to as the lady on the reception “table for 4 please”. This seemed to be the biggest inconvenience of her entire week and with a sigh she walked towards a table and pointed for us to sit down. We then waited to have the menu explained to us as we have never been before and there seemed to be a certain protocol as to how to cook the various meats etc. we were left to fend for ourselves. Disgraceful. No help or explanation at all. The staff then sat down and began eating their own food. The food was mediocre at absolute best. WORST RESTAURANT EXPERIENCE OF MY ENTIRE LIFE! with service like what we experienced they should be ashamed of themselves.

Booked this restaurant for a birthday meal after seeing Instagram posts that looked really good. On arrival we were faced with the locked door and written note restaurant closed open tomorrow. They closed restaurant but have not informed customers who already had bookings. Appalling service , birthday ruined!