Woody Grill in Brent

Nisa was an angel during such a busy day on Eid. thank you so much sweetie :)

Amazing food, amazing atmosphere, the service was so quick and the amount of quality food you get is just amazing.. I only went to wash my hands and the food was on the table. Just wow! And if you have any food left, you can take it away, so it won't go to waste. I cannot recommend it enough!

Excellent service by the team and food was amazing. Definitely will recommend and return again.

Disappointing Experience – Poor Service & Dishonesty I visited Woody Grill (Dyne Road branch) with my family to break our Iftar, based on recommendations from relatives who dine there often. Unfortunately, our experience was far from what we expected. The service was extremely disappointing. When dessert was served, I asked the waitress if we could have baklava instead of the small brown dessert balls provided. She told me they were sold out. However, just minutes later, I saw another waitress serving baklava to other customers. When I confronted the waitress about this, she ignored me completely. I then asked to speak to the manager, but the waitress—an Asian-looking lady—claimed she was in charge. When I insisted on speaking to someone else, she directed me to the chef. Instead of addressing my concerns professionally, he was dismissive, rude, and unwilling to listen. The lack of honesty, customer service, and professionalism from the staff was shocking. Rather than resolving the issue, they simply ignored it and showed no accountability. It’s disappointing to see a restaurant with such potential being let down by untrained and unprofessional staff. I will not be returning, and I would not recommend this place to anyone who values good service and honesty.

Good atmosphere and decent service but the food was not very good. I ordered lamb chops and it was very tough and hard to bite into so I couldn't eat it. The starters were good but the mains let them down

Very big portions, reasonable price, charged my phone, very very hospitable.

Our server was ruhla, he was amazing, food arrived very quick and it was delicious. was very kind and helpful.

Rohee was very nice and was attentive.

Great service food was great love this place been going there for years Andy

This place's interior and decor is fabulous. Service was great, staff were all friendly. In general the food was delicious from the dips, bread, meats and soup. The only downsides were the salad mix wasn't for us and the rice was a bit wet.

the worset service I’ve ever have. The spoiled ketchup sprayed all over me—on my hair, my coat, and jeans—when I just opened the lid. I asked the staff for a solution, but no one was willing to help, not even offering me an extra napkin. The new ketchup they brought was taken away again, and still, no one was willing to give a proper apologise

Very good service, very friendly staff and banging food came here last week!!! I recommend this place to everyone. Been coming here since 2015. Friendly advice, please don’t spray detergent around the donner kebab machine if your putting the meat back few mins later and going to slice it, as the meat will absorb the smell from spray and the fumes from the sprayed hot part of the machine making it taste like fish. Again the food is perfect, like any restaurants small mistakes happens. Thanks Habbibi

If you're looking for a top-quality Turkish kebab house with fantastic service, this place is a must-visit. From the moment you walk in, you're greeted with a warm welcome and friendly staff who go above and beyond to make you feel at home. The food is excellent—freshly grilled meats, flavourful marinades, and generous portions. Whether you go for a classic doner, a juicy shish, or a mixed grill, you can expect tender, well-seasoned meat cooked to perfection. Their homemade sauces and fresh salads add the perfect finishing touch. The service is quick and efficient, making it a great choice for both takeaway and sit-down meals. Prices are very reasonable for the quality and portion sizes. Overall, a fantastic spot for an authentic Turkish kebab, whether you're after a quick bite or a proper feast. Highly recommended!

Customer service is very poor and bad, aziz is very rude person,aziz has no Customer service skills, I recommend everyone don't go to woody grill kilburn, It's a worst place for food.

Bad customer service and very rude , Aziz was very bad and rude person he was looking like a cleaner,he serve customer with dirty hand,the customer service is very poor. I recommend everyone don't go to this shop.

Lovely staff, food is good and comes in massive portions. Collected take out from there also, and food was just as good

Friendly, warm service and very generous portions. Great value for money and open late.

I have come here a few times, they never fail with there great etiquette & service. Amazing food and excellent customer service. The staff were very polite and attentive. Our order was prepared very promptly and quickly. The fiod was cooked really well and tssted amazing. The portion sizes were generous enough to share unless your realky hubgry. This place is very Child friendly and comfortable for a meal. Would definitely recommend it.

Very clean. Apart from the toilets. Which is always important to have clean. The food was simple and good. The staff is very nice.

Whenever I’m in London this is my go to restaurant for a perfect lamb dish. It’s my favourite. I’m never disappointed. Lamb with aubergine.

I recently visited [Woody Grill] and was really disappointed with the service. The staff seemed unwelcoming and rude, which made my experience less enjoyable. I understand that everyone can have an off day, but it's important for staff to maintain a professional and friendly attitude, especially in a customer-facing environment. I hope the management can address this issue so future customers don't have a similar experience

This restaurant truly stands out! The dishes were creative, full of flavor, and beautifully presented. The atmosphere was welcoming, and the staff was kind and attentive. A fantastic place to enjoy a high-quality meal in a great setting.

Ordered Lamb Shank with Rice and it was superb, really enjoyed, although bit pricy but still ok to enjoy the nice meal.

Best place in the area. They give you massive portions, the quality is fantastic and the customer service is a 10. We are regulars now! All the meat is freshly prepared in the grill and you can see all the fresh ingredients on display. Will come back very soon!!!

Really nice authentic food, good service and reasonable prices.

I gave the highest rating. Loving the food the service thevplace and the atmosphere.

One of my favourite restaurants! The food is always of the best quality and the service is one of the best

1.5 miles from my workplace. I ordered food and my food was on the way 1 hour and 17minutes. They advertised 20mins arrival and then on the end it was 1hour and 17mins and the food what i would never even give to my dog. Awful awful!!!!Never ever again. Marta

We have been several times and the service received by most staff especially Fjori today has been exceptional.

Excellent service and the food was brilliant. Love ordering a platter or mix of dishes. The customer service is always great and staff are friendly. The server was very generous! Love the bread, chicken, rice, shish, and other dishes. I'll be sure to be back there when I'm in Kilburn.

One of the waiters who served us was rude and didn’t speak half the time with no manners and throwing the bill onto the table

Great Food, amazing portions and quality very warm inside that's a bonus as it is so 🥶 latley. Cozy, quick service very friendly, thanks Maya😊👍

Worse experience I had today, firstly the Egyptian chef serving on the grill was rude to me by just saying to me go and set and that's why I chose worst food ever I had in my life, This Egyptian he really spoiled my appetite and time, I will tell the boss about him and the food, I'm Kurdish like him

Bought mixed grilled platter tskeaway for £20 opened to find 1 kebab and couple pices of chicken and mostly rice....

4 of us food bought to 3 except me after 10mins I had to remind them about me..doner meat not that great .4 mains 2 starters £92.00 no drinks ordered abit exceptive..

Best people there & lentil soup, exceptional!!

Very friendly staff and lovely food, definitely coming back and definitely recommend it.

Really bad service gif no shit to you as a customer

Great lamb kebab with zesty sauce

Best woody grill IN UK! Beautiful lady's friendly chefs! Well done *****stars

The food was simply great, full-stop,

Great food and customer service

Great restaurant with excellent service and late opening hours. I tried the chicken shawarma and it was very tasty and filling in size. If you are a fan of Turkish food, I advise you to visit it

My regular spot food and staff members are always excellent.

we randomly ended up at woody grill at 12am. It was so nice. The food was good with appropriate prices. They were so generous! We ended up getting so many items with our order :)

Dirty food .. not recommended. Me and my friends got strong stomach issues as from food poisoning. Be careful and do not go to this place!!

This is for Aziz because this guy was never Respect for customer

I like the food. Food is good but need more than 1 staff for the tables. Can get frustrating waiting for ages to.get table service. Looks like woodys is scrimping.on staff. Needs a good refurbishing. Tables and chairs quite tatty and un hygienic.

I visited Woody Grill for a late lunch and I was not disappointed. The food arrived within minutes and it felt more like feast than a lunch meal! The mixed shawarma with chips, hummus and salad and sauces fueled me up for my long journey back to the North West. Definitely recommend this place for great food at a good price.

Uno de mis lugares favoritos en Londres. Servicio encantador, limpio y muy espacioso. Te cuidan aquí. ¡Es mi local y me alegro de que lo sea! Gracias miembros del personal por la comida y el servicio siempre increíbles

Food was really delicious. I enjoyed inn Turkish cafe and tea. Staff is soo polite and all environment is nice, clean, warm. We enjoyed at all. See you again soon.

Best restaurants with fresh food and clean it's 10 star 🌟 from me

The food is good, but the service is better. It is all cooked in front of you while you wait. One of the grill chefs is called Aziz. He provides a fantastic customer friendly service. Thank you Aziz.

The food was delicious and friendly staff

Beautiful Turkish food served with freshly baked bread .. very good customer service.. very polite.. the place is suitable for everyone..

We had a wonderful experience, great service, and details, we don't know how to speak English, but they were very kind in trying to understand us. Hahahaha

I usually eat cooked dishes at this branch and shepherds Bush branch, but I was rushing and I ordered chicken shawarma takeaway I had to throw it away as it wasn't nice at all So I will stick to eating the lamb shank with rice,

Amazing value for money and delicious food

Always good food and good service.. Is ALMOST 20 year's to enjoy the lovely food from this company .. The only change is the price.. But I will continue to come..

Very good atmosphere and very good service 👍

Unfortunately we both got food poisoning when ordering from this place from Uber Eats. When reporting this issue, the restaurant responded - I hope you will give us another chance. Uhm nope, thanks, not willing to get another food poisoning. Avoid.

Really good and excellent value

Spectacular, food was great even at midnight. Never had service that great. Just went in to look at the menu but they were so inviting me and my mates sat down. Service was fast and the food was great. Doner and the baklava were great. Complimentary Turkish bread was cherry on top!

Perfect place to be with love ones

Undercooked chips, over cooked and dry meat plus they don't even listen to your order. I asked for a MIXED meat and chips, they only sent chicken and the meat is dry and flavourless.

Delicious food and friendly atmosphere! Highly recommended

Love this place and mamati is so nice always makes me smile and food is excellent, never had a bad experience

I can’t explain in my words how good was the all staff but Serena was so kind and friendly thanks so much Serena.

Mabati I really appreciate your customer service and the food it was really delicious , and the prices are amazing , thank you so much

Best food on the planet, Nabati and Serina are the best :)

One of the best Turkish/Kurdish I have been too. No faults. Generous with portions and complementary dishes. Iskender kebab a 10/10

Went to eat with family. Price too high for quantity. Everything was super dry. Naan bread was like a buscuit. When i complained they just did not bother. All they take is money. Sub standard quality. Customer service is extremely poor.

The restaurant is beautiful and the food is delicious. I ate there twice and it was a good experience. The employees are courteous and respectful.

Great dine in. Amazing service. Great selection of food.

Ordered a takeaway and they have given me a roll of burnt bread. Don't fool people it's not nice

Had chicken donna and chips Donna was very bland

Food was great, ordered the platter for 2. Cake with lots of meat and great value for money. Salad and bread were delicious and the sauces are very flavourful, loved the chilli sauce! Nice place for a quick meal to satisfy your craving

The food was alright but the lamb ribs weren’t very good.When we asked if they had lamb ribs they said they did have them but later on when we were eating the starters they randomly just told us they have no ribs!! When the food arrived the ribs weren’t very good because it was an uncooked and if you squeezed it you would see blood!!

Nice ,well done thanks to Aziz 😍

I don’t think I could give this even one star. I had the worst experience. I wanted to buy chicken served with sauce and vegetable for takeaway. The chicken pieces are shown as large pieces of a thigh and leg together in one piece and it is meant to be served like this as this is part of how it should look appetising. The guy cut it into two uneven part before putting it in the takeaway container, as the chicken was tender, it fell apart and the thigh bone came off while he’s doing this cutting job. Even worse, he used his hand ( not wearing any gloves ) to do this. I complained and he was arguing that the chicken wouldn’t fit in the container unless he cuts it and he rudely said to me when you eat it you are going to cut it anyway). I went to complain to the one who they said was the manager and he was even more rude. Before I even started to talk he said he has work and doesn’t have time for any silliness. I cancelled the order and left. Worst customer service I ever seen.

Aneeta & Serina were fantastic! I always go here for late night dinner and no matter what time it is, these 2 girls always makes sure that their customers leave with a smile and a stuffed tummy. I definitely would recommend this place, the value and quantity of the food will not disappoint.

My experience was a good and friendly simpatico one I visit this Business one day before before,when I went in I see the staffs and I say where is the manager I see who was the manager but I start to have a laughter, because since I start doing google Maps points this is the first time I see a manager with a map bucket cleaning the floors,if I can say I love to see not the manager stand watching other watching without do nothing please I can double say the time is his hot,be care of the restaurant where it is clean that is why I am doing this amazing work for the health of others I can recommend you to this Woody Grill-Kilburn I only do reviews for this one first I must give my congratulations to the Sheffield that standing around the fighter doing all the lovely dishes ❤️my recommendation Paircan manager ❤️Lais-staff ❤️🌹Siori -Staff❤️🌹I love to see the younger generation working like these staffs make a difference to the future I love them this is my honest opinion to the restaurant that that are clean the service are good and this last reviews are for the chef ❤️❤️❤️❤️🇬🇧Euphemia Christie 🇯🇲🇬🇧 ❤️❤️❤️❤️❤️❤️

Love the place, been a customer since 2007, Chef Mehmet looking after me every time I'm here, highly recommend

Lais gave me a top service, and the food was excellent

I love the food there and they have the best garlic sauce

I was there a few days ago with my friend…food was really nice and fresh Service was so ready to help us in suggesting foods and helping us especially the girl that works on morning,I don’t know her name just know that she is blonde. Will be back again!

excellent service especially Lais ! 👏🏻👏🏻👏🏻🫡

very good food, pleasant atmosphere, as for the service, 5 * for the staff but 5+🌟✨ for Lais!👍

Woodygrill, is the best restaurant ever to me, I always enjoy their food & services, they friendly, kind. I know they try best for all the customers. A few times went there with my friends who's coming from different cities so they loved the food and service. I recommend you guys, please try.

Great service as always. Would recommend

Pircan and fjoryis good staff working in this place very friendly. Food is amazing . Definitely recommend everyone should try their food .

Excellent service, staff are 10 of 10 well done Wood Grill

I am a customer in wood grill-kilburn, about 10 years, the reason why I come here remains, all the staff are very good and the food is very tasty and professional food, I congratulate them for their work.

Nice shop i recommend to come with family

The food here is absolutely delicious! Every dish we tried was bursting with flavor and cooked to perfection. Highly recommend (Special, thanks to Chef mamati always look after us)

Higly recommend , very fresh and tasty food , also the waitress Sneha was so nice and friendly..

I recently had an incredibly disappointing experience at Woody Grill that left me utterly appalled and disheartened. As a customer who values good service and positive interactions, the level of rudeness and disrespect I encountered during my visit was truly shocking. Upon ordering a lamb doner at the counter, I was met with a man whose demeanour and attitude were nothing short of appalling. His dismissive and disrespectful behaviour towards me as a customer was absolutely uncalled for and completely unacceptable. The lack of basic courtesy and professionalism displayed by the man serving me was deeply troubling, and it marred what should have been a simple and pleasant dining experience. Despite my attempts to remain polite and courteous throughout the interaction, the man's rude demeanour persisted, casting a dark cloud over what should have been a straightforward transaction. The blatant lack of respect and common courtesy exhibited by the staff member not only soured my meal but also left a lasting impression of disappointment and frustration. As someone who believes in the importance of providing excellent customer service, I am genuinely appalled by the treatment I received at Woody Grill. The man serving me not only failed to meet the most basic standards of respect and professionalism but also managed to create an uncomfortable and unwelcoming atmosphere for customers. It is disheartening to witness such behaviour in a service-oriented industry, where customer satisfaction and positive experiences should be top priorities. The man's rudeness overshadowed the taste of the lamb doner I had ordered and left me with a bitter aftertaste that no amount of flavorful food could mask. In light of this regrettable experience, I must express my disappointment and frustration with the service at Woody Grill. As a customer who values respect and courtesy, I can not in good conscience recommend this establishment to others, as the lack of basic manners and professionalism exhibited by the staff member is simply unacceptable. I sincerely hope that Woody Grill takes this feedback seriously and implements measures to ensure that all customers are treated with the respect and kindness they deserve. In a competitive industry where service quality can make or break a dining experience, it is crucial for establishments to prioritize customer satisfaction and uphold the values of respect and professionalism.

Rude man at the front thinks he is in his country still has no respect whatsoever

Half cooked chicken and meat. The taste is awful. I will never visit again this place. The kids burgers are stiff and hard to eat for minors. Things have to change if they want compete other Turkish restaurants in Kilburn high road.

I have been a regular customer at Woody Grill for quite some time and have always enjoyed the quality of the food and service provided. However, my recent encounter with a staff member has left me deeply disappointed and frustrated. Upon calling the restaurant and politely requesting that it was possible to include some hummus with my order, I was met with a shocking display of rudeness and disrespect. The individual on the phone proceeded to berate me, questioning my ability to read English and insinuating that my request was unreasonable. His condescending tone and unwarranted accusations of not paying beforehand were not only uncalled for but also completely unprofessional. Despite feeling taken aback and disrespected by the staff member's offensive remarks, I chose to remain composed and refrain from escalating the situation, as I was concerned about the integrity of my food order. However, the unpleasant exchange had already tainted my dining experience, and I found it challenging to enjoy my meal due to the lingering sense of discomfort and disappointment. Having been a loyal customer of Woody grillI had come to expect a certain level of courtesy and professionalism from the staff. The fact that this incident occurred during a simple request for an additional item speaks volumes about the lack of training and customer service standards upheld by the restaurant. While I understand that every establishment may have occasional lapses in service quality, the blatant rudeness displayed by the staff member was unacceptable and has irreversibly tarnished my perception of Woody Grill. The negative impact of this encounter on my overall dining experience has led me to the decision that I will no longer be patronizing this restaurant in the future. I sincerely hope that Woody Grill takes the necessary steps to address this issue and instil a culture of respect and professionalism among its staff members. Customer loyalty is built on mutual respect and positive interactions, and it is imperative that such incidents are not brushed aside but rather used as opportunities for growth and improvement. In conclusion, the unpleasant encounter I had at Woody Grill has regrettably soured my dining experience and deterred me from returning as a customer. It is essential for restaurants to prioritize customer satisfaction and uphold the values of respect and courtesy in all interactions to foster a positive and welcoming environment for patrons.