Wok Star Takeaway in Blackburn with Darwen

We been going to Wokstar for over 20 years now and unfortunately had the experience of the place going downhill. Customer service is bad no one wants to help if there's an issue or tell you that the meal is allergy free when it's clearly not. Meat dishes are cut back and bulk up with cheap substitutes. For example the salt & pepper ribs come diced for the illusion that your getting more but in fact your getting around 2 1/2 ribs is your lucky and is bulk up with onions. Some of the other dishes are bought out premade that are just pinged in the microwave 🤮 They have ever gone as far as changing the packaging to smaller plastic tubes quarter of the size they're used to be. I know as I still have got some from ten years ago. Expect disappointment.

Sat waiting over 45 minutes after delivery should have arrived. Not even left the shop yet. They don’t even know when driver is going to pick it up. It would be stone cold by the time it arrived but just cancelled. Don’t bother anymore, terrible service.

Wow this place has gone downhill...ordered chicken fried rice with curry sauce and a portion of chips..£11:80 I thought great...until I got home...rice looked like something from uncle Ben's packet white with frozen peas chicken had no flavour I guess they just poach the chicken and chop it so thin...no taste..curry sauce thin and no flavour...chips trying to be home cooked but nasty... never going again...

Absolutely terrible. The chips were yesterdays warmed up, ribs totally inedible. I called to discuss and got an extremely rude person who stated ‘well what do you want me to do’ avoid avoid avoid

This used to be very good but of late the food has been poor packed out with onion or carrots or mushroom watery sauce quite a bit in the price increase and on mother's Day I was told 30 to 40 minutes , 1hr 50 minutes later after having to ring and ask where is my food? So needlessly to say they won't be getting any more custom from us.

Absolute joke wrong food refused to rectify unless pay another delivery charge disgusted will never use them again and I will never return or recommend this takeaway

Honestly, I don't really comprehend why Wokstar has so much negative reviews. We've been ordering from Wokstar for 3 years now and there's nothing to complain about. Although the food may arrive a few minutes later when it's busy, the food is good and the delivery is friendly. It's a pleasure to order from here

We ordered the food at 6:10pm this evening and we’re told it would be an hour. We called to chase up the food at 7:28 and was told the driver had left 10 minutes prior. No food turned up so we chased a second time at 7:43 and still the customer service was non existent. No one could get hold of the driver as he wouldn’t answer his mobile. He eventually turned up at 7:52, we contacted Wokstar to see if any discount due to the lateness of the food and the fa t it wasn’t piping hot (due to being out for delivery for about 30-40 mins). Absolutely useless customer service!! So after this being our preferred Chinese takeaway we’ll now be looking for somewhere new. My advice is order elsewhere unless you’re happy to wait a few hours for Luke warm food!!

We’ve used Wokstar for 12 years & rarely had a problem (& when we have it’s been rectified with great customer service)…tonight I was told that the food would be 45 minutes. I rang them after an hour to be told that it was out for delivery and ‘it’s just an estimate, we can’t guarantee what time it will get to you’. Wokstar is a 7 minute drive away from our house & 15 minutes after I phoned to chase up, it still hadn’t arrived & I phoned again. This time I was told ‘everyone is in the same boat, we’re really busy’. …the attitude of the person I spoke to on both occasions will ensure that they aren’t busy for much longer… If we’d been told that it was going to take an hour and a half when we first placed the order, we could’ve made a decision about whether we actually wanted to wait that long or try somewhere else. (I’m guessing that’s why we weren’t told it was going to be an hour & a half) The food was faultless, which is the only reason for the 2nd star…but if they’re going to lie to me from the minute I place the order, I won’t be in a rush to order from them again.

Ordered our meal at 5:30pm today and it arrived at 7:45pm. The food is always great and we have been customers of Wokstar for years. If you had said it was going to take over two hours, I would of gone elsewhere. Instead you kept us hanging around and waisting our time. Do better

Hadn't used this takeaway near the famous Ewood Park of Blackburn Rovers, if Rovers played like the food I got they would be playing in some minor local league. Crispy Beef which was anything but and scorching hot soup was very much non league, it was bloody awful. Would I go there again... not on your life.

Ordered by phone and was told around 20 minutes for food to arrive. 1 hour and 10 mins later cancelled the order after ringing a further 3 times and told same thing that drivers on the way. When I told them I was cancelling the order they didn’t seem that bothered at all. Not the first time Wokstar has done this but won’t be using them again. There’s more choices who want business.

Lovely food food but extremely hard to get through on the phone to order....permanently engaged! Happened on quite a few occasions....maybe just unlucky!

If you're hungry and want your food at a reasonable time, then either, order food when they 1st open or I'd advise you not to order from here. I've ordered on 3 occasions and every delivery has taken well over two hours. When I asked how long the food would take, the lady was very rude! Coincidently both delivery cars have broken down.

Haven’t been back here for a while because of poor food on previous occasions but though we’d give it another go. Big mistake! Food arrived wrong but blamed me for “not ordering the right special fried rice” - received the “WOKSTAR special fried rice“ which is plain fried rice with a separate tray of greasy/MSG high pork, prawns and beef slop in an unidentifiable sauce. Queried this but after the girl put the phone down on me on the first call!! blamed me for not choosing the right one. That said the rest of the order was right but just like the WSSFRice was full of MSG and inedible. 21 pounds worth of food went straight in the bin. Never again.

Hadn’t ordered a takeaway from here for a while. Hot and sour soup was good, as were the prawn crackers. King prawn foo young was just okay, too many onions and a little bit too greasy. Salt and pepper chips were okay as was the curry sauce. I would return but choose differently

Got salt and pepper chicken peices salt and pepper chips egg fried rice sausage and chips curry sauce . The salt and pepper potions was very poor couldn't call them salt and pepper was very bland no flavour to any of them . Everything else was on a ok rateing. Don't think we would go back again

Highly recommend, our regular and only go to Chinese takeaway. Can recommend the Cantonese style sweet and sour chicken and the chicken balls with sweet and sour sauce. The roast pork foo yung is excellent, as are the chow main dishes. Prices are good and portions are generous

Went for our usual rice,nolldle,curry and chip dishes.we have been going here for years nut we have noticed the last couple of times we have ordered the food is nowhere near as tasty as it used to be. We have mow decided to find somewhere else to order from.

Newly opened in my local area. Tried it out. Compared to my usual takeaway the food was excellent. And was well priced, with that being my main praise.

Placed a large telephone order spent 45.00 and was still charged a 1.00 for delivery, in the order was 2 meals for chicken balls, wasn’t told till I rung up to complain that they don’t sell them and was sent chicken nuggets instead, they said they thought we knew they didn’t sell them, how could we know that when we wasn’t told in the first place. Not good service that. We got 4 cans of coke free when we placed the order but only because we asked for them. Still think delivery should have been free with the amount I spent.Would consider going elsewhere next time I’m spending that amount of money next time.

My family and I read the menu and decided what we all wanted. On ordering over the phone I ordered my families food then explained I was gluten free. I asked about the food I'd ordered to ensure it was GF. Unfortunately if I had not checked I would of eaten chips that were gluten free but are cooked in the same oil as other ideas containing wheat. This is not mentioned on the menu at all so could if made me sick. Once our food arrived the order was wrong and we were missing my mother's main meal. I rang and had to speak to 2 different ladies explaining we had food missing, whilst all the time I could hear the owner/chef saying he had sent our food. After 5 minutes on the phone the owner finally agreed that we did not get our food. By the time I came off the phone my food was now like warm. My mother had to wait 45 minutes extra (90 mins in total) before her food arrived. All 3 of us were extremely disappointed by the taste of the food, the service was terrible and I was made to feel I was lying on the phone. I will not be ordering from Wok Star ever again!

A friend reccomended this place and we thought it would be just like any other Chinese. However, the meals are so fresh and large (the duck and pancakes is excellent) that we have since had 3 other meals from there. Would definitely reccomend.

Ordered several dishes for a family takeaway evening. One of the guests said that the crispy chilli beef was the best she’s ever had. I had the duck in plum sauce which was also excellent. Another family member had chicken fried rice with curry sauce. These, along with the king prawns in chilli and salt, were all fabulous. Portion sizes are generous and delivery time is pretty good. They never take as long as 45 minutes to an hour to deliver (which is what they always say delivery will take). It was delivered in half an hour. I feel that prices are justified and not overly expensive.

Ordered food @ 5.40 and after an hour still not arrived !rang them and said coming now I promise ..half hour later still no food rang back. And told "on its way guaranteed"I told them if not here in 5 mins I don't want it and will send it back ..it arrived 15 later with a very apologetic driver saying he won't get paid if we send it back so we accepted it ..on checking the order there was an extra boiled rice and no curry sauce !!tried ringing them and the phones had been switched off ..I eventually went to the takeaway and demanded my money back.. in the space of 2 hours I rang over 30 times..don't order on "busy" times ie mother's Day ..birthdays ..Christmas day.or any other day...

Nearly 2 hrs after ordering we get a message to say our order had been left at someone else's house we rang the takeaway to find out what was happening to be fobbed off by a very rude female member of staff lost our custom steer clear no apology no nothing

lovely food reasonably priced but its not always the 45 minutes they promise, but its worth the wait

We use this restaurant every week for a takeaway and have done for the past 10 years best Cantonese food I have ever tasted

Wow what a good Chinese. Food is excellent. Ring up and it's ready in 15 minutes to collect. Friendly staff and nothing is to much trouble. We go a few times a month and will carry on going. Nice 1 guys keep up the hard work

Been quite a few times and on the whole the meals I've had have been very good I usually go for the all in one meals, I really recommend the chicken breast with spicy sauce and rice, it's a really big portion.

very nice food better than your average takeaway we had the honey ribs, salt and pepper chicken ,satay chicken and the beef curry all very nice .

We order the same food every week whilst the food is usually good standard this week the service was terrible. On calling the shop they answered and said "wait a minute" then after waiting she took our order. During the order on two occasions she had to leave to phone to deal with someone else. Granted you could hear how busy the shop was. She took the order and we waited till it arrived. When it did they sent a wrong meal. I rang the shop back which took 10 minutes to get through explained what had happened and their attitude was awful. I could hear them in the background discussing how wrong I was and that I shouldn't get a replacement meal. When she came back on the phone she said they will send the food but will be 45 minutes . What is the point when we all want to eat together . Needless to say food is good but I won't be wasting my money there again.

I will never use another Chinese restaurant while WokStar is here. No other compares with their food. We live in Darwen but always order from this Blackburn based restaurant. Our order is always spot on, they always tweak our order when we ask (swapping certain sauces, cutting out certain ingredients) without any questions asked, they do just as you want. Food always arrives early or on time, food is always piping hot and GREASE FREE which is what we love, fresh well presented food -Cannot fault this service!

I Used to love this place but the standards have dropped. I always feel ill after eating from here, i try it every now and again but i wont be anymore, overpriced delivery charge too.

Had a very nice takeaway from the Wok Star as I was staying up,the road in the premier inn and was starving. The food was hot and a huge portion and it was excellent..

We ordered a takeaway of three main meals this evening and went to collect it. On arriving home we discovered that there was no sauce with one of the meals (crispy chicken without spicy sauce is really inedible). I called the shop and they offered to deliver the sauce but when they realised we were outside of their delivery zone they refused to do so. Why would we leave a hot meal to drive a 30 minute round trip to collect some sauce which through their mistake had been missed off, when they could have been with us in 15 mins? So we paid for 3 meals and could only eat 2. Really not good enough. Will not be going back.

I love this take away!! Friendly staff, the food is delicious and the service is quick!!! Would definitely recommend!!!!

Love love this place. Easy to order, great staff. Delivered or collection. Food is fantastic!! Portions are generous and really tasty. Sides, eg. Rice, chips etc are payable separately which can make it expensive and they don't accept card payment. Otherwise, great place to eat. Revisit regularly.

Always good, never had a bad takeaway. Arrives piping hot and within good time. Would highly recommend, especially the Chow Mein.

Best Chinese take away. Won't go anywhere else. Always fresh. Delivery always fast. Staff always friendly. Good prices.

Been coming here for years, used to live locally but now live in Preston and still make the trip because I think it's a great takeaway. Most recent meal was ordered on New Year's Eve. Crispy duck to start, the best for miles, they cut it from the bone which no one around me does, seaweed -yuuuuum, chilli and salt spare ribs-delicious. Hubby and I both had all in one boxes, r had beef and mushroom which he said was nice and I had sweet and sour chicken, that was really tasty. No hesitation with going back, it's worth the 15 mile round trip! Oh and the food is still hot when we get home with it!!!

Criminally incompetent front of house, cant get a delivery address right even with an erp system.

I've been giving this takeaway the benefit of the doubt for the last few years because it is OK ....but then again, when you get an "iffy" dish like I got tonight you realise that it really is only average at best. I've been knocking together Chinese/Cantonese dishes at home since retiring a couple of years ago using recipes on-line and to be honest, if I can't re-create a decent/authentic Chines/Cantonese dish better than what I paid good money for tonight then it's time to hang up my Wok! Tonight's fare - salt and chilli chicken wings - excellent. Special Chow Mein - very very greasy and tasteless. Synthetic chicken and cheap tasteless prawns. King prawn, mushroom and bamboo shoot all in one "box" - greasy and well overpriced (lots of rice and very little main course.) Last time I'll be ordering from here I'm afraid.