Wing Yip Birmingham Superstore in Birmingham

This Chinese specialist supermarket has always stood out from the competition, having the widest range and most hygienic premises. The staff are helpful too. If you want to try cooking the Chinese way then you could do a lot worse than start here

What a place, it was great for food choice…. And there it ends. The people who work in this shop must have to go on a training course to be exceptionally horrible. After asking where something is, you’ve had it. They take no notice of you, look at you like you’ve set fire to their children, then scowl. They are something else, I tell you. I dare someone to ask the butcher a question….. good luck getting out, not sure if the meat was animal, or the last humans that asked him a question. This store could do so much better if they helped rather than what they do. Know what you’re getting, know how to cook it, know where it is. And you might get out alive.

Tried to find out if my nearest store sold fresh seafood , namely mussels but on the phone call was told company policy not to tell you what is stocked ! Unbelievable ! So I won’t travel half an hour there on the off chance maybe spending quite a bit and will look elsewhere . There loss !!!

Bought fresh MACKEREL from the fish counter then found out live parasites inside. Called the customer service, emailed with photos and videos still they refused to refund unless we brought the dead fish with live parasites back by the end of today. Explained to them there is 40 mins one way drive from home to the store and with two babies at home. The so called “company policy”is trying everything they can to refuse a return or refund by all means.

Vegetable stock is dire . Its not even fit for animal feed and still charge full price . Till helper called joe wants either anger management or to be trained how to speak to the customers with a damn lot more respect . Ignorant and arrogant attitude looking to get his pointing finger broken . This used to be a wonderful experience here but now let down by rude service from a few staff .

Great chose of Chinese Thai and Japanese foods most of which I didn’t know what there all used for.., I was Fascinated by the choice and all very reasonable priced but wished I’d made a better list of the herbs, spices and ingredients I needed, I will definitely come here again soon Fascinating shop

Customers a mix of business ones and private individuals like us. We like to go every time we go to Birmingham which is about 3 times a year because of the huge range of Asian foods they carry . Mainly Asian customers . Our biggest problem is finding everything we want and it would be helpful if the aisles were better signed , even the manager we asked didn't know where everything was but fortunately one of the staff was able to direct us. Clean and tidy but aisles tended to be partially blocked with staff filling shelves. Checkout is potentially a problem as the business customers have fully laden trolleys so you need to look at the various lines and try and chose one with mainly ordinary members of the public. Checkout was efficient , Muslim assistant was cheerful.Not expensive, good value for money Big car park , security guard helpful.

Joe was very rude, without any professionalism, impatient with customer's enquire. He talked to me very harshly and he was rude to his follow co-workers as well. He gives people's very bad shopping experience, he needs to have some training to improve his customer service skills and communication skills. Otherwise, he will continue to ruin the reputation of Wing Yap Birmingham superstore. Many cashiers are serving without any greeting to customers and just showing miserable faces. Varied selection was not available, and certain products only have a few brands available, limited choices for customers.

I've been shopping many times at the WingYip superstore Birmingham for past thirty years, manner of the staff were quite decent until the last visit on 13/05/22. The cashier's manner who's name was Suki was really miserable, at the end when I said 'Thank you' there was no response from her instead of a poker face .

Totally disappointed and sick of services from this shop manager whom named Joe. Even didn’t talked to this guy today, but he asked me to leave the shop. Didn’t know what’s happened to this sick man, I did complain to customer service about receiving rude service from the other guy named Jon early time, but nothing to the Joe, the funny weird experience that I had received, got a totally rubbish experience, never ever again. Read other reviews, seems like this shop never care about this. No 0 score could choose, otherwise, definitely 0.

This review is about the store, not the restaurant. I've shopped at the store once and shopped online many times. The in-store experience is worse than most supermarkets in terms of customer service. The online experience was good until they messed up an order big time - received someone else's order. Not long after they took the online shop down - sometime before August 2021. The message on their website said it would be back during August 21 but it's stiff offline and they won't say what is happening. Typical of an authoritarian regime and I will now take my business to other online oriental retailers. Wing Yip can go take a hike.

Big store with plenty of selections, bulk buy available Store is clean and not noisy comparing to other Chinese supermarkets e.g. in London

I went to Wing Yip Birmingham with my dad today, we picked up 20 packs of sugars and queued up to pay. We got stopped by the manager (don’t know his name, but he was tall, big and bald), said “Only allow 5 per customer, there is a sign up on the shelf.” The way he spoke came across to be very rude and arrogant, he didn’t even listen to us explain. I was certain that I checked there was no restrictions sign before I put 20 packs on trolley. The till lady helped to move 5 packs for me and 5 packs for my dad, but the manger refused to sell and stopped us. He was very rude and argued with my dad, he wouldn’t listen that my parents and I live in different household, so we would class as two customers. He said that we caused a big scene, he is not going to talk to us, we can’t buy the goods, that’s it. I never felt so intimated, it is not like as if we not paying for the goods. I got my dad to walk back in to double check to see if there was a sign to say there’s restrictions, my dad checked and there was no sign at all! I went back in to talk to that rude manager, and his reply was “Well, we can’t put a sign up for everything.” I was so angry, because if there was a sign, I wouldn’t have picked up 20 packs in the first place. At the end of the day, we are CUSTOMERS and not CRIMINALS. The way he was talking down to me & my dad, and accused us of causing problems, and not reading this non-existent restrictions sign of his, he should apologise and be ashamed of his actions.

Went to buy frozen prawns (good selection). Came out found car been hit in their car park. Duty manager found accident on camera. Wing yip would not cooperate with insurance so lost on claim. Probably did not want to upset big customer. Oh well more injustice in life. Bad experience.

Avoid Wing Yip if you have any form of medical exemption to wearing a mask! Upon being shown my exemption card, Andy went on to say that the shop are unable to allow any members of the public in without a mask! Now aside from the fact that the government guidance is that entry should not be refused should a person have an exemption certificate but this is also in breach of the equality act of 2010 and is discrimination arising from a disability under regulation 15 of the quality act- which I made him aware of! He then replied with information about the H&S act which was and is completely irrelevant and went on to say how the information I was providing was incorrect- I then again showed evidence which he dismissed! I have attached below evidence to support this and information from the GOVERNMENT WEBSITE! I would advise Andy to take some time out of refusing entry and educating himself on the current guidelines and how you should and shouldn’t enforce them! Basically- keep away!!!!!

选择的良好商店负荷 nice choice for takeaway, i will come here for many things i need for my business. it good service

I've been visiting Wing Yip since the early 80's when it was still in Digbeth. I remember walking into the old store and being overwhelmed by the exotic smells and variety of foodstuffs that I'd never heard of let alone tasted! It is like falling...

Excellent food, helpful staff and excellent service that puts other retailers to shame. Claudia was marvellous her enthusiasm, dedication and passion for her work going that extra mile to help me with my shopping was top marks. I will definitely return to shop here again!

This is a Chinese, Indian & Japanese Mega Mega food and kitchen/dining equipment market! Plenty of parking and helpful staff. Great fresh fish (with live lobsters and crabs) and meat counters, fresh Asian fruit, vegetables and pastries. Open to the catering trade and general public...

Had an interesting, eye opening, visit to the supermarket. Bought some items we have not seen for sale elsewhere in the UK. Will return

We went for a family meal with buffet and hotpot, good service and tasty food ,a lot choice.good time

Came for a lunch buffet with friends as usual and were told the buffet is not available. We were seated away from the rest of the diners which were predominantly Chinese. We ordered our food, and after a long delay where guests around us were...

Called in out of interest more than anything but, WOW a brilliant Chinese supermarket selling pratically everything you need Chinese wise, never seen so much varity. Following that we had the bussiness luch in the resturant, again very good, receommend both outlets and will revisit.

I was planning to go here then when we turn up with friends and family from far the place is restaurant only no buffet unless at weekends in the evening ☹️

It's a great place to get specialty oriental ingredients. The prices on fruit and veg are sometimes really good and sometimes a bit expensive so check the prices, but they always have the best price on stuff like pak choi. There is a lot here...

It’s a great Asian supermarket selling many Asian ingredients. The prices are reasonable. The customer service is friendly and professional.

I have to say, shopping at the Wing Yip supermarket in Nechells is an incredibly lovely experience, culinarily and in lots of other ways too. It is scrupulous in its cleanliness, everything is marked up in English as well as Chinese or Mandarin, so you...

I have been coming here for over 15 years, all the authentic chinese food & drink, condiments, ingredients, kitchen utensils are all under one roof. There are tanks full of live lobsters & crabs are always available. They also have a fish monger, with plenty...

I love the place but the prices are over the moon, if you search you can get the stuff up to 40% cheaper! Sorry for the honest review:(

The supermarket of the restaurateur and amateur Ken Hom! Friendly and knowledgeable staff will help you choose exactly what you need to create that authentic Chinese dish. I went for the family favourite crispy duck with pancakes!! A must visit if you're travelling through Birmingham

This is an excellent Chinese warehouse, very close to the A38M/M6. It was our first visit and would recommend to anybody looking for genuine Chinese foodstuffs and utensils. The staff were very helpful.

This is a great Chinese Goods Warehouse to buy your asian foods from. Many Chinese places don't give the modern, clean and developed for normal customers. This place is one of the more traditional places and the goods reflect that. I.e. it is a Cantonese/Hong...

Although I have ordered dried and nonperishable foodstuff online from here, this is my first visit. The supermarket is very spacious and all the isles very well laid out and all products clearly defined. I have been a regular purchaser at Edgware Road store and...

I hadn't heard of Wing Yip before but after our reservations at another restaurant fell through, we went for a little drive and found this gem of a place. We were seated within minutes of walking in, and given drinks promptly, which turned out to...

Went for the buffet this time but will try a la carte next time just because of the table service and selection. At around 8 to 9 quid a head you can't go wrong with this buffet. As much as you can eat. Staff friendly....

It is sometime since I visited Wing Yip. This visit certainly didn't disappoint, their is such a great selection of foods on offer. A wide choice of frozen, fresh & dry goods.It is hard not to spend money here. There is a!so a vast choice...

I love this place, shop here regularly for Chinese goods, everything under one roof for cooking, reasonably priced as well, will have to try the restaurant one day.

Great place, quality products. The staff are very knowledgeable. Mostly Chinese grocery. They have some of the best sauces and frozen produce.

wing yip is excellent for all foods chinese.... anything from a small get together to dinner or lunch with family or friends. The staff are so helpful and it's very easy to find everything even though some of the staff have poor english therefore not...

I have been going to the Wing Yip for years and can honestly say there is no better place to stock up on ingredients. It originally set me off on a lifetime journey and love for cooking Asian cooking. Basic mixes can set you off...

In a nutshell: Plentiful parking, huge range of Chinese groceries and bulk buys. Expect many take-away owners to shop here as prices are very competitive. Various supervisors present to assist in any queries. They also have an in-house Butchers for fresh meat, fish and crustaceans....

Visit every couple of months or so to stock up on essentials. Great choice of Asian food and a lot cheaper than buying in the high street supermarkets. Helpful staff easy parking and a great fresh fish counter ,those hard to find vegetables you see...

fantastic choice of food supplies at good prices and then stop at restaurant for some of the finest Chinese food in the midlands. really recommend a visit.

I often shop at Chinese supermarkets / wholesalers But Wing Yip is in a category all of its own. First the ample parking then the pristine clean well lit store with wide aisles and beautifully stocked shelves. I had no trouble finding every thing I...

One of the largest Chinese supermarkets in the country catering for trade and public. Good selection of quality goods at reasonable prices and helpful staff. Plenty of parking space and a good restaurant on site. I wouldn't shop anywhere else

I went a few weeks ago with my mother as she is vegan. This store is amazing. It caters for all. Prices are average not too expensive however the quality is amazing. My mom was very pleased as they have a complete isle Purley vegan...

We have been here a few times both to the supermarket and the restaurant. The supermarket is big with good selection of products. There is lots of parking but it does get very busy at times. The restaurant is good. There are also other businesses...

A great selection of Oriental food ingredients. Ought to have a more substantial section for Thai food.

Exactly what it says 'on the tin' - every time! I always go for the lunchtime buffet which at £7.95 is just amazing value. The variety is exceptional and have as much as you can eat. I choose small portions of everything starting with the...

アジア料理食材を中心に扱っているスーパーマーケット。UKに数軒あり、ここBirminghamが本店になっています。場所は...

日本人である私たち家族にとっては、いろいろな食材を買い込む場所となっています。 といっても、日本の食材がメインではなく、...

An efficient food outlet with a good self service selection. I suggest that a visitor should walk along the food displays to see for themselves the array of items on offer. There is so much to choose from that one would have to sample much...

Staff were really helpful. Nicely organised, majority of the items were easy to find and the car park is quite big aswell. It was very polite of the security guard to take the trolley after i had loaded my shopping.

Probably the best Dim Sum in the Midlands. We visit regularly on a Sunday specifically for the Dim Sum. Get there early or you will have to queue, but worth it .

cheap and cheerful, well worthy of a visit to stock up on authentic ingredients. Having found this place we don't go anywhere else for our cooking supplies.

中国、韓国、日本の食材を扱うスーパーマーケットで、日本人の私たちには「営業行」という名前で呼ばれています。 お菓子やカッ...

Very good place to shop. Very clean and staff are really helpful. Have many checkouts so you dont need to wait long in ques.

Cracking restaurant on site that serves some wonderful Chinese food. Excellent service with an excellent menu to match. Did have some nice seafood and the best of it is that you can pop into the supermarket next door and purchase these items to take home...

I have shopped here for many years and generally only buy the products I know, usually spare rib sauce; sweet chilli sauce, soy sauce, that sort of thing, but I would probably buy more if I knew how to prepare/cook it. I am baffled why...

We have been Wing Yip for a number of times when we have a long shopping list. It is a very big store, you can get most of oriental food and cooking stuff in one go. Staff on shop floor are very friendly. A couple...

Went for the first time to get some curry sauce. Immaculate store, with the cleanest floor I've ever seen. Great car park & lots off staff, all in matching uniform. What spoilt the experience for me was the 2 ladies on the checkout. My mom...