Willow Farm - Dining & Carvery in Northumberland

Food was how I asked, only veg I wanted was potatoes and carrots, which is great. I also asked for stuffing and boy did I get stuffing, in fact I got more stuffing than mash. Please tell your staff for future reference that, that much stuffing was far far too much it absolutely covered my whole dinner. Once I plated up and scraped off a ton of stuffing it was lovely, but I would have rather had more carrots or potatoes than a plate full of stuffing. The rest of the food was delicious as ever

Stone cold and missing items. Disappointed.

Had a delivery today ,should have been 2 meals and only received one.Could not contact restaurant so contacted just Eat.The veg in the one received were hard and not worth the money.

Had a takeaway carvery delivered today. Food was nice, meat was good. No fluffy Yorkshire pudding was delivered and it could have done with being a little warmer. It was but not for the price

Can live with something being a bit late but to add to the “over an hour” we tried calling the restaurant 11 times and SOMEONE PICKED UP RECEIVER AND IMMEDIATELY HUNG UP ON EVERY OCCASION.

Good was absolutely freezing and had to be reheated in microwave watched courier on map and they most certainly took the longest possible way to arrive

Orderd 2 2 meat carvery’s one portion arrived no second choice of meat all piled into one plate assuming as no refund granted it was 2 very poor portions. Also very cold and only 1 Yorkshire. Will not be ordering again

not a good dinner at all very dry won't be getting it again

There was only 1 person serving on the bar. I waited 25 mixtures to get some drinks as my table was not ready. I then stood again for 20 minutes to order my food and again just 1 on the bar. I then had to wait again to get some ice cream. The childrens food was disgusting and the waitress spilt the majority on the floor. I didn't get a table in the children's area and they had a Christmas lunch table of 20 right next our table that my 2 daughters could not get in and out of their seats

We come in I hadn’t seen my family for 12 years since my mam and dad past and chose this place as it was close to we’re all my family live and plenty parking the food was average the service was dreadful waited 20 minute to be sat and my brother is disabled and the desert we order we kept getitnb the wronb one and of of them was sour the cream had split

I was with my Mam, we had not booked but even though it was very busy we were found a table. After ordering our food we realised that we had to leave, I asked one of the female members of staff if we could either cancel the order or take our food away, she appeared disinterested and walked away to serve another customer! however another member of staff asked if he could help and saved the day by sorting our food himself for us to take away, unfortunately I did not get his name but we were very grateful that he sorted it for us. Thank you again

No tartar sauce with the fish, wish you could have option for no peas cos I’m throwing those nasty things away.

Nice place for a meal good food and friendly staff

I booked online as it was for my grandsons 5th birthday, I got a reply to say that someone would get back within 24 hours, a few hours before the time we were due to go I tried phoning about 6 or 7 times but no one was answering the call, we just turned up, and no the booking was not there, we did eventually manage to get a table but not all together, very disappointed, but the food was very nice

Good cheerful venue with soft play for the smaller kids

Hard food and not good.shame no refund.been a loyal customer for a long time.obviously not loyal to me

Very disappointing visit unfortunately went for food yesterday and it really wasn't nice at all we got 2 carverys (small basically a kids plate) 2 kids meals and 1 steak the food tasted cheap the Yorkshire puddings were either nothing or something so crispy, the gravy was so thick and overall it didn't taste nice at all then after that we then had to send the steak back as it was under cooked (we asked for medium to well done it came out practically alive) which we had to wait a further 25 minutes for it to be cooked properly. Not a very good experience at all.

Fantastic - as a group of 8 everyone from young to old said they really enjoyed their meal and daughter enjoyed the playarea as well. Staff were friendly and welcoming and we all agreed would definitely be back!! Thanks so much for providing us with a lovely Boxing Day meal as last few years have been let down by other venues and all so happy with Willow Farm said will return again for our special family meal next year altogether. But also as smaller family group before then!!

Apple crumble had no apples in it, I kept having another bite expecting there to be a slice or chunk of apple in there but none, it was all just crumble

2 people to do 1 thing and i didnt eat it, even my cat turned away

Today we visited for our Christmas lunch for the second year running. As usual, everything was top notch. Couldn't fault our experience and are already planning on going back in the new year to book for next year's Christmas lunch. Fantastic new play area for the kids as well after being recently refurbished. So much better than it was previously and I would argue that it's a much safer and stimulating environment for kids of all ages. A special shout out to the management team who were fantastic, even when another customer took ill and required medical attention from paramedics and a trip to hospital they were on hand to assist and support those involved. Our sincere well wishes and sympathy to the poor lady who took ill and wish her a speedy recovery from the Henderson household.

fabulous meal even though it was slightly cool.

Carvery particularly good. Worth the visit.5* for carvery 4* For bar food although was fabulous still. Lovely place that can get very busy. Cake looks great too

although when it arrived it was cold once heated up was delicious as always.

Booked for Christmas Day , was told no queue.. disgusting having to stand for nearly hour for Christmas lunch

Nathan and Michael helped me to resolve a mistake I have with my order. It was totally my fault and they didn't need to go out of their way to correct it for me. Couldn't fault their service skills - total gents! The portion was massive and the carvery was a delicious as it always is.

Absolutely loved it. Went for my granny in laws birthday and it was absolutely amazing. Food was cooked very well

Everything is good for what it is. Some of the customers are the only downside....

Annual Christmas meal with the family, 6 adults & a child, slow service 30 mins to ask if we were ready for our starter.Told the mains were almost ready so the 3 having carverys got there's, we'd almost finished so my husband went to ask where there's were. No one asked if our meals were ok which luckily they were apart from the childs very disappointing. We visit Willow farm on a regular basis and felt rather let down with this experience especially when we were treating the family to a Christmas getogether.

food was lovely and delivery person very pleasant

Fantastic place to go with the family

Excellent as always, very accommodating, booked for 1900, got there early and was able to still be served.

It was my first time there and it definitely won't be my last. Food was absolutely lovely. Portions massive. Very affordable. The staff are lovely and the place itself is very nice.

Food was ok, but unfortunately the children’s area was so unnecessarily hot we could barely finish our meal for almost passing out with the heat. Considering this has a large play area for the children, you would think it was be a cooler area so that the little ones playing didn’t overheat or worse while running around. There were kids literally beetroot red, sweat pouring, half naked just to try and cool off. The room was so humid due to the amount of people and lack of air. There was no available windows to crack open as non had to option of doing so. So I wouldn’t really recommend the children’s area for a meal as it just made eating our food quite un-enjoyable sadly.

Driver couldn't find my address, he rang me and I told him exactly were I was ,when he delivered my meal it was stone cold ,I had to put my dinner in my oven to heat it up . So Im not happy

Bit disappointed, booked breakfast with santa for Sunday 15th Dec. Recieved email (thank you for your booking) we look forward to seeing you) I have just rang to confirm this as there was no deposit taken to be advised that my booking was rejected, without advising me this info via email. I'm just glad I rang up and didn't turn up as I already have a disappointed little boy as it is. This was booked on 13th November so I am very upset about this.

Great play area for young children, quick food service, friendly staff. Will definitely come back again.

Nice and clean, food is decent but staff presume you know how ordering works, showed us to our table and left without stating we needed to order at the bar, ordered and then went to get our food and were told if we wanted a vegetarian option for the roast we had to state that when we ordered (as if we had a crystal ball?) New play area would be nice but isn't staffed and parents for the most part aren't supervising children. I wouldn't expect a staff member to be there however I do think a parent should have to supervise considering older children were in the under two section and one child knocked a tower of blocks over my baby. Won't be returning

Sunday carvery was lovely as always

Very clean and friendly staff they look after you from start to finish

carvery arrived cold roast potatoes were hard and no Yorkshire pudding

Fantastic service, great food and atmosphere. Our server was a young lady called Casey, who was very kind and inviting to us. The food was delicious and outstanding, would definitely recommend to friends and family!

I took my 3 grandchildren for an after school meal, mainly for the 5 year old to try out the updated play area which she loved. The place was quite full and many tables were free but they hadn't been cleared and cleaned. I eventually found a "clean" table near the soft play but found that the table surface was sticky and some of the laminated menus as well as listing the food also had samples stuck to them!!! We all ordered the carvery via the app (2 standard and 2 Junior carverys) together with drinks. Drinks came in 20 minutes which was reasonable but the server only had the tickets for the Standard carvery. When I asked where the Junior tickets were and showed him a copy of the order he said I should go to the bar to sort it out. Looking at the queue at the bar I declined his kind offer and he said just go to the buffet area explain that the Junior tickets were missing and the carver would probably just give you the food (which he did). The food on the carvery was good rather than excellent, the meat portion was quite small, the cauliflour cheese wasn't very cheesy and once they were filled it was difficult to get the plates back to the table once the gravy was on without spilling some (the restaurant's other branch beside the airport provides small jugs to take the gravy back to the table). When the server came to clear the plates I asked her if she could bring the children's ice creams I had ordered, she said you have to go to the bar to get it!! Again looking at the bar queue I decided it wasn't worth the effort and left. Summary: Food just ok nothing special but reasonable value for money, cleanliness wasn't the best and service was very poor.

We pre booked for Sunday carvery for 4 people but ended up amending our booking to 5 when we arrived they were very accommodating especially with it being full.we were served by a lovely lady called Erin nothing was a trouble,

Thank you to Casey, Sharon and Alice who were lovely and friendly. Nothing seemed a problem and are an asset to the company. I came up from the south to visit with my 2 friends and the food was also lovely.

food wasn't hot, pig in blankets weren't cooked fully

Nice carvery, decently priced 👌

Can’t fault the driver or delivery time, didn’t receive extra Yorkshire or pigs in blankets that I paid for. All other food was lovely

Very nice place for food staff very friendly & helpful

Love the food here and the staff are so friendly x

Food was cold and no gravy with Sunday roast

Food was lovely (always is 😊 ) and quick delivery. Love Willow Farm

food was freezing l was hoping they sorted it out its not first time this has happened i won't be going back shame as food used be unreal . 1st time I let ot go with it being cold but second time now it's happened now so am 100% not be getting delivery again from here

Love the sunday lunches here, always my first choice, if i dont want to make my own

unfortunately the meal was clap cold and only a quarter of a cup of latte.

Cracking carvery. Been a few times and the only disappointment is the bullet hard sprouts (every time)

First time I've ordered and it won't be the last. I'm not a big veggie person so I put instructions on what veg to put in my box and they followed it through to perfection. lots of food in fact too much. Totally recommend

Nice stop off and I really enjoyed the carvery... it was a quite little spot and I got my car charged In the car park

Absolutely gorgeous food! First time ordering from here. Ordered the veggie carvery which comes packed full with a really nice gravy too! The pie was lovely, no issues. Ordered from Toby etc before and didn’t get half the veg options and not even close standards wise. Thanks! Will be back!

Lovely continental breakfast and the carvery’s are lovely too

Ordered Mac cheese and chips. No chips, told you didn't order them. Mac cheese not hot. Staff member came from back to serve and I presume was smoking outside as the cigarette smell was overwhelming Used to be 5*

very nice and delivery man was very pleasant.

Food was cold and missing items. Waste of money

Lovely family pub. Good menu selection and great kids area.

Good reliable food and service every time. Recommended!

Absolutely gorgeous vegetarian carvery delivered with a delicious cake for pudding, only thing was not very hot but that was easily sorted! Portion sizes were excellent!!

freezing cold. roast potatoes dried up and veg overcooked. very small portion of meat.

Lovely pub great atmosphere welcoming staff who made us feel so happy enjoyed a lovely meal with great surroundings helpful staff made it all worthwhile definitely worth a visit 😁

Food freezing cold and Potatoes were solid. Threw most of it away. Paid £30 through Just Eat so total rip off. Whoever the Chef was today needs sacked

Have not been for over a year due to bad experience last time, but new General Manager (Nathan) and change of staff has made all the difference to the place, its a nice friendly atmosphere and staff are more than willing to help you, its nice to see Karen back, nice smilling face and couldnt be more helpfull, due to the changes we will be back. Paul & Debbie

real food with genuine home cooked taste.

apsulty amazing and great value

One of our favourite places for breakfast

Good honest food. Staff very efficient and helpful

Not my a Usually place I'd go to it just was for a person I know

We come here quite often for lunch and have always been happy with the food especially the burgers , unfortunately today that changed, we thought that we would try the new Yorkshire pudding carvery wrap with roasties, the Yorkshire pudding was so tough that I could hardly cut it and the roast potatoes were the same very dry and hard on the outside and very salty . Definitely not worth £7.99. Needless to say I won't be having that again. Sorry.

It's been a while since I've been here but steak pie was delicious, a full pie with pastry top and bottom

Lovely staff canny place for a drink and food. All the best to all 🍻

A great choice to take Mam out weekly as she likes a carvery as does my husband. Can always find something else for me. Lovely menu from beginning to end, also very reasonably priced. Staff all very obliging, can't do enough for you. We come from Washington, call in at Benton to come straight here. Definitely worth a visit as Mam paid for our Xmas prezzie - Turkey and Tinsel for 3.

The last few times I’ve ordered from here have been a bad experience with items missing from my order and left out of pocket. Unless they change the delivery drivers won’t be ordering from here again.

Perfect food, lovely staff. Will be coming back to taste the rest of the menu

Great service and food is delicious thank you.

Request no stuffing.....still included

A handy place to go for a carvery. However the chef that cuts the meat has some serious skills, I've never been able to cut it so thin. I'm personally not so keen on most of the veg, but my husband and daughter like it. The queues can be very long and at times I've been there, certainly looked like a couple of extra staff would have been helpful. It's a place I would go too if I couldn't get booked anywhere and wanted a Sunday Carvery.

food wasnt the warmest got sent beef and turkey when i asked for gammon and beef and dessert was wrong asked for vanilla slice sent giant eclair . as for veg i got like a million sprouts and hardly anything else . ive had much better from this place

Food was lovely but it was delivered cold

We always have a lovely meal here, james in particular is always very attentive

Cheap and cheerful but still good quality food!

Would be nice to have the correct order if you advertise a meal deal deliver the meal deal not just the some of the order!

Small portion, parsnip not cooked and roast potatoes from a different day/ stale. Not good and not worth the money.

Piss poor dining experience. The place is absolutely minging, dirty filthy carpets, chairs at dining tables worn out and in need of replacement. Tables are disgusting, not well cleaned. Cutlery is dirty and needs a damn good clean, appeared wiped rather than washed. The food is terrible. Even though you get large portions and can help yourself to veg etc, the quality is sub standard. I wouldn’t advise dining here to anyone. I couldn’t give a zero star rating or I would have.

Delivery drivers attitude left a bit to be desired

Excellent customer service & refreshments @ Cramlington… thank you👍🏼

unfortunately this is the 2nd time they've not included the custard with the carvery and cake order.

Food was stone cold, items were missing and when asked the driver about it I was told to call the restaurant which I did 17 times.. No answer place is diabolical food was also tasteless as well as stone cold AVOID!!!!

food was cold when it arrived and there was missing and incorrect items in the order

First time ordering from here meal was very good value and delivery time very good 👍. when we are in the north east we would order from here again thank you

Food came was cold and hard didn't want to say anything at the time but now we have getting bad stomachs and vomiting only thing we had so only thing can be gutted never had a problem before

Better and less expensive than morrisons. And other supermarkets. Cracking.

Quite possibly the worst steak I’ve ever had the misfortune of encountering. I ordered an 8oz Sirloin, medium rare—what arrived looked like a charred relic from the depths of a BBQ disaster. It tasted just as one would imagine... like a piece of coal. The only thing that wasn’t incinerated on my plate were the chips, and I clung to those as the only source of salvation in an otherwise tragic meal. I get that it’s busy with the carvery, but since that’s basically a DIY affair, I’m struggling to understand what went so terribly wrong. This place is usually great, but calling this experience 'disappointing' feels like an understatement of the century.