Willetts in Harlow

Please tell me how I am meant to enjoys your lovely food but can’t because you are always closed. Such a shame :(

asked for plain burger at it came with all toppings. tried to call back never answered.

Ordered from willetts over the years always been excellent. Quality of food, portion size and customer service all first rate. Would definitely recommend 👌

Best place for burgers in Harlow nothing comes close

Amazing burgers. The Davinator burger is the best burger. Would highly recommend

We had the most delicious food. Something for everyone and all of it was just so tasty and we want to come back again and eat it all again.

Amazing food and always quick delivery and hot.

Just had a takeaway ...best burger ever ...quick service and amazing food ...thinking of dining in next time ..😀

Lovely lunch today for my son's birthday party at Quasar. Great burgers, large portions. Friendly, speedy service!

Love love lovvvvvveeee this place ❤️ everything is bang on 🤌🏼 the pulled pork and brisket is legit amazeballs. 👌🏼

Lovely tasty burger! Chips were still nice and hot!

Honestly the best burger and barbecue joint around! Dined in and ordered and it never disappoints. Food spot on each time! Absolutely recommend! + the staff is super friendly!

Fabulous food, which arrived hot and quickly. Would definitely recommend this restaurant

Best burgers around! Always get the order spot on and it’s suuuper fresh! 1000% recommend

Don't put a location if you are not around. Unless you want customers to eat grass 👍 and stare at a playground.

Fantastic meal. Great quality. The flame grilled burger was juicy and delicious. Cheesy chips were tasty and a very generous portion. Brilliant customer service too. We will be back.

Great value and extremely tasty food, great selection. Waiting staff are very nice and welcoming

The best takeaway I have had in a while, both burgers that we ordered were amazing aswell as all the sides and the dips are even better. It is a nice change from your classic pizza or Chinese. Couldn’t fault the order it was all lovely. Will be ordering again very soon.

Really amazing food and service . Highly recommended

Best food in Harlow. Louise is absolutely lovely and has no issue going the extra mile to make sure our meals are taken care of promptly and even gives extras to regulars! Prices are very affordable and would eat daily if I could!

Willetts is my go to!! The food is amazing no matter what you order and there is so much to choose from! The service is just as incredible, Lou is such a lovely person who always helps when the decision of what to have is too tough! 10/10 recommend having a willetts if you’re in the area!!

I eat here regularly and the food never disappoints, always fast and well priced. Highly recommend

Brilliant food everytime, great location too, the kids can get a burger while they are playing quasar or the escape rooms. Lovely service, would give 10 stars if I could!

Where to start, the owners are rude the servest was extremely poor, as for the willetts burger, I've had a tin of winalot dog food that smells and tastes alot better than the burger, the owners are rude, so as the staff are rude, never felt so unwelcomed, as for the meaty bbq beans I've had better at KFC, that taste much better you need to shape up or ship out I willett no be going again, not the 1st bad review but had to try for myself, I heard someone called a lady lou very very rude young women. This don't deserve the 1 star.

Awful service last two times I've ordered now, firstly they put a portion of brisket fries on their side in the bag, so the gravy leaked out and then subsequently leaked onto my carpet, staining it. Then ordered a few weeks later via Go Getters and instead of letting me know (as my number is available through the Go Getters app) that they had run out of chicken wings they delivered a portion of oven baked tenders and the quantity they delivered was less than what I was supposed to receive with the chicken wings. Terrible service for what is fast becoming over priced average quality food.

Absolutely stunning...... I ordered the Kushty Davistator and the Brisket & Gravy fries. Needless to say it was......... amazing. I am the type of guy who leaves the best mouthful for last. It was impossible to leave a last mouthful, every bit was just as good as the last. The second I picked the burger up I could not put it down until it was all gone. As for the fries, mouth watering goodness. I could not recommend the food here enough. If you have not tried it yet then stop what you are doing and get to ordering. I can't finish this review without mentioning the staff. They are so polite and genuinely nice people. PMP

Went to willets today for the first time and it was absolutely amazing food. Fast and friendly service. The food was so lovely will definitely be going back 😋

Shame there is no option for 0 stars. I did order from Willets before through just eat app but what we got today was horrible. I don't usually write reviews but it was so bad it deserved one. I did not expected food hot as due to delivery but at least warm would have been nice. The meat on both beef burgers were burned from one side all 4 patties it looked like they were cooked from before and they just tried to reheat them and burned them and they were still cold when they arrived I have not seen something like this before. We were very disappointed that the food we were looking forward to came in such a state. Chicken burger also tastes like it was past use by date. Had to throw most of it away. As mentioned we had food from Willets before and it was great I don't know if they have some sort of trouble today or some other reason. Will not be coming back anytime soon. I would steer clear of it for now at least.

Found this place the morning after attending a wedding. Wasn't expecting much when we drove into the estate but never judge a book by its cover. The food was 10/10 and the lady (I'm guessing the owner) was polite and welcoming. Would definately return if in the area

We have always found the food from this Smokehouse excellent and were delighted when they reached the final of the Takeaway Competition in 2019. However I think it has gone to their head and the quality of the food AND more particularly their Customer Service has without doubt deteriorated. A few months back my daughter and her husband ordered a meal from them, ( on our recommendation) , which they were distinctly unimpressed by. Then tonight was the final straw. Ordered dinner from work for 7.50pm just after I would get home. It was delivered at 6.30pm.mwhen my partner pointed out it was an hour and a half earlier the delivery drivers only response was well he can’t have done, otherwise it be on here. So my missus accepted the food. When Ingot home we checked the food. Most appeared OK but the Onion bites was just a sad soggy uneatable mess. I am unable to check my order time was correct as no confirmation of order has been received and no invoice either, poor service and a little alarming. So anyway I phoned them and explained politely what had happened. I said most of the food was still Ozk except the onion bites which I would like replaced. His response was you could not have ordered for 7.50pm because his system doesn’t show that and what did I expect if the onion bites had been sat around for an hour. I should point out I had to explain the problem 3 times before he gave his so called explanation. After a 12 hour shift I couldn’t be bothered to argue anymore and said OK I won’t be ordering from you again and put the pin down. We sat down to our meal My partner had ordered a Ultimate Sandwich which SHOULD have had 3 DIFFERENT meats in. It didn’t. It was all the same. Goodbye Willetts!

Edit: 4 years later still utterly awesome. Thanks guys. Also they do deliver (Google says not). Generous portions, excellent quality meat cooked right, good waiting times, friendly staff, value. 4th time I've eaten here and said I MUST come back.

Food is honestly amazing chips are addictive and hotdogs soooo niceeee

Excellent grub, freshly cooked to order.

First time take away, the davinata is excellent and the fries perfect, worth every penny !

The Best BBQ takeaway in the area by a long way. The Davinator and buttermilk chicken burgers were superb again and the portion sizes are excellent.

What a place A-star service followed with excellent food would defiantly suggest the steak and halloumi wrap bang on, thank you guys!!

Not one to post bad review. But Shocking Nonetheless, the £7 chicken burger is no better then a standard chicken burger from a fried chicken shop for £3, the mac n cheese was terrible the most basic style flavourless and tasted nasty. Do not get me started on the double dirty fries, looked like a dog dinner with fatty bits of bacon on top. Hope this was just a 1 time thing will not he returning. T add insult to injury, they forgot my milkshake and took just under 2hours

First time using this restaurant, It won’t be the last. It was top notch.., big portions and the hot sauce on the wings is fantastic. Only order if really hungry as you won’t finish it. Still I got breakfast to look forward too.

Our first time ordering from willets and it was amazing! Food is fantastic and a big hit with all the family

Other orders have been ok but today’s was stone cold after only 20 mins from order to delivery. Food is lovely but had to microwave it to get it to a suitable temperature.

Opening times say till 9.45pm but yet they haven't answered the phone since I've been trying to call at around 8.30pm and tried going down there and you cant even get in there as its shut off by gates ... makes no sense either times need to be changed or better answering of phones

Best burgers around, bacon cheeseburger with brisket and pulled pork, feel like I'm in food heaven, thanks guys

Food was absolutely delicious and really fast delivery!

Looks amazing 10/10 for look. but the mac and cheese was horrific. Triple cheese burger just had a ton of fake tasteless chesse. Burger type chesse used. I just hope they have served up the wrong cheese.

Awesome food!!! Do not hesitate and order from there!!. Highly recommended.

Just got a collection from here, the best takeaway I've had in a long time, burgers where out of this world and chips where amazing would highly recommend and will be returning!!!!

Can't believe I payed money for that ordered from go getters the best part was the delivery service. I had items missing from order witch was resent but was not impressed with quality of food. They swapped a side i ordered for a different one as they had no stock of what I ordered. If I wanted what was sent I would have ordered it. The mac and cheese was cold had to put it in the microwave. I have had better flavour from a McDonald's burger. Should of known better really as tried there cafe a few months ago for breakfast and was the worst fry up i have ever had

The burgers are phenomenal, Willets delivered to me when I needed it most during lockdown and I didn't realise how much I needed this in my life. Has just become my new weekly order.

First time of ordering and the food was great really nice and make a change to have good chips, not all soggy. Reasonable price and quick delivery. Would definitely recommend and will be ordering from them again.

Brilliant quality takeaway. The pulled pork and beef brisket were excellent quality and really smokey. One of the best takeaways we've ever had.

Very friendly staff, the food tasted good but unfortunately was luke warm when it arrived. The cheesy chips were basically cold and just one solid lump. Maybe the delivery driver was given too many drops in one as it was late.

I have been been eating here for a couple' of year's and I have watched them grow ,and let me tell you if you want a huge portion that's cooked to perfection and delevered hot then these are the people to go to !

Good plain food and lots of other supplies.

Greath i eat there when i dont have food with me :)) but it's cool they have good food ;)

Reasonably priced good food .Probably best one in Harlow that I've tried so far

Had an excellent breakfast here, recommended

No bbq anymore. New premises doesn't allow them to bbq on site so no more ribs, burnt ends, brisket or chicken....so bows it's more of a burger and hotdog joint.

Lovely place to eat and very welcoming.

Found it on google and did not know what to expect. They staff are friendly and the food is really good. We would fully recommend a visit for breakfast lunch, I don't know if they are open for dinner.

Ordered for the first time absolutely tasty 😋 and worth the money would recommend and will be ordering again

I visited here recently with my family and had food and drinks. Their signature, own recipe and handmade burgers are absolutely delicious. The hot dogs and chips are delicious too. The staff are friendly, very attentive and welcoming - it is clear to see they take pride in what they do. The cafe is spotless and has such a friendly vibe. I have now booked Wilett's to cater for my wedding next year. The process of doing so was so easy and the team have made me feel relaxed and comfortable about the food on the day!

Love this place. Geeat food, great staff

Top quality breakfast at Willetts. One of the best around. Friendly staff, reasonable prices, and good ingredients. Seems to have loyal regulars from local businesses.

3rd time of ordering 3rd time wrong will not us again

Great food made by people that clearly care about what they are doing Great prices Will definatly be going again

Delicious! Perfect for post workout meal!

You get a real, proper homemade burger at a fast food price. Definatly the best burger in Harlow.

Wouldn't know...no one was at the desk to serve. Stood around for 5 minutes to order a sandwich, got bored and left

Very tasty home made food friendly staff great prices highly recommend.

First class real food and nice people

Very good BBQ and smokehouse. Great flavours and very big portions. I thoroughly recommend the brisket sandwich.

I lived in texas for six months. I have craved for real bbq since. This is the best I've had outside of the states. Keep up the amazing work. I will be back

Proper American bbq Top quality And burgers that kick butt

Food is great and a fast delivery would highly recommended

The most tastiest burger I have ever eaten! The lady who took our order was friendly and the delivery driver was a pleasure! They forgot our bottle of drink and the driver returned with said drink and a slice of the best chocolate cake ive ever eaten for everyone who ordered... legends! Would highly recommend Willets!! *****

A decent alternative to Nandos. Nice barbequed meats and friendly staff. Seating area a little isolated, it's missing that upbeat feel. No veggie or salad options so if you're not looking for chips, bread and meat this is not for you, but the grilled meats are excellent.

Another fabulous meal served by a great team. A really great place to eat.

Perfect service in-store, over the phone and on deliver, also home of the BEST Buttermilk Chicken Burger I have ever tasted.

Brought some food for £12.95 and paid in cash. Gave the driver money and said he had no change, the driver said he would be back within 10 minutes and has now stated that he has given the money back but has not. Due to this I will not be ordering from this place again. Manager was actually really nice about the whole situation... but we are still awaiting what they are going to do...

The beef brisket is amazing stuff.

Authentic USA-style BBQ with great brisket, pulled pork, ribs, chicken, and all the sides. But the real winners are the burgers. Best burgers in England, if you ask me. Not cheap burgers, but you definitely get what you pay for - a perfectly grilled foodgasm. No one even runs them close. Lovely owners, too.

Portions were large, food was cheap. However, Chicken wings arrived cold and tasted like pigeon marinaded in their own droppings, chicken burger was dry and tasteless (though very large). Couldn't detect a hint of spice in their hottest sauce. Got charged £6 for a milkshake that was £3.50 which wasn't noticed until the next day, so am out of pocket. Many things on the online menu don't exist in store including all the spicy options. All in all, massively disappointing.

Best place to eat out in Harlow, also does takeout

Great people and we'll cooked beautiful food. Very tasty and real authentic bbq flavours. Great choice of options and vast menu. I would recommend the platter to share or on your own if you fancy a challenge..... The combo for ribs and chicken. Milk shakes are great, in fact it's all good. Little bit hard to find but worth a wander to get to this place. Very nice indeed

One of the best takeaways in town

Nice food, but at the same time you pay above average prices for this. Only had takeaway, and you can expect long waits on Friday nights.

An amazing place, the service was second to none. The atmosphere is relaxed and you are made to feel welcome and not rushed. As all the food is cooked from scratch for every order, it can take a bit longer for the food to come out...but so worth it!! Can't wait to go back!!

Willet's always have the most fantastic burgers, either take away or in the restaurant. Staff are always welcoming. Be sure to be hungry beforehand

It was our first time ordering from Willetts today and we were really looking forward to our meal. We placed our order at 7pm and was told it would be an hour and 30 minutes. We waited until 8.40pm and called again to see how much longer our order would be only to be told it would be another 30 minutes!!!!! When my husband said we were going to cancel the order there was no apology and just an 'ok that's fine'. I can't make any comment on the food but have found the service terrible. 2 hours after placing our original order we are still waiting for our dinner but now from somewhere else that promises delivery in 40 minutes.

Took a long time to deliver. Fries didn't taste great and were overdone. The meat and burger tasted fine however the sauce didn't hide how bland the meat was.

Best burger iv ever had absolutley fantastic

Great customer service! Complaints are never the end of it, more like a second chance! And Willets got this right! Will definitely be a customer again in the not so far future.

Mind blowing food, unreal value and exceptionally friendly staff.

Great food and reasonable prices. Excellent portion size as well. Definitely one of the best places to eat in Harlow.