Premier Inn Harlow East (Church Langley) hotel in Harlow

I'd had a long drive down from Northern England, and was very pleased to reach my destination. Room was fine, clean, and quiet. Dawood on Reception was friendly and helpful. Had a breakfast and dinner at the pub next door - both were very satisfactory.

Restaurant was not great ,waited to be served and they had 4 staff and it was quiet. Food good but service was not great at all.

Came down from Liverpool for a family wedding and stayed here. The rooms were cozy and clean with enough space for three people to get ready. The night receptionist was a star. He was very, very helpful and polite. I didn’t get his name unfortunately. I’d definitely stay here again

This is a complaint. My case number is WHB-2251505-J3Q6. I stayed in your Premier Inn Harlow East (Church Langley) Hotel on 21-22 April 2024. I have paid £43.96 for 2 people's breakfast for both nights. No breakfast was available and your staff promised to arrange a refund. Until now I am still waiting for £43.96. Please let me know when I can expect to receive the amount. Spoke with April on 21 May at 13:57 It's regarding my booking ref BJI6595132. I stayed in your Premier Inn Harlow East (Church Langley) Hotel on 21-22 April 2024 when you failed to provide breakfast. I have been waiting for the refund promised to me which is £43.96. This amount is for 2 people's breakfast for 2 nights. Spoke with Ryan on 5th June at 12:25. Ryan asked me to call back in 1 hour but it ended up nobody pick up the phone. I called again on 6th June at 12:30 pm but it's not answered.

I would have given more stars but there was only one person serving the whole restaurant at breakfast and she was brilliant but why can't a chain like Premier Inn properly staff their restaurant?? I felt for her. The room was great until people checked in about midnight in the room above and it was very noisy. I'd ask to be on the top floor if I stayed again. Otherwise spacious, clean, comfortable.

Sending parking tickets all of us after staying 3 nights :((

Be careful when you park here. We parked in the FREE parking car park outside. Apparently , you need to register your car otherwise you get charged £95. Not once did we get told this when entering the Premier Inn on booking or are there signs in there warning you. We also got told there was no chef in the onsite pub so we could not book for a cooked breakfast. Only to be told later the next morning that there was a chef and we could have had breakfast. Therefore, the meal deal was not an option. A cheap stay ended up costing us an extra £135 so be careful!!!

The hotel was great well located with comfortable rooms and nice and quiet. Only downside was that we booked the meal deal and the pub was closed. Even the man on the desk only found out when his shift started. If you book here perhaps check and double check that food is available.

Great room, as always. Premier Inn let down by their breakfast provider as no cooked breakfast, orange juice, or adult cereals.

Great budget hotel , was flying from Stansted early the following morning so needed somewhere fairly local at a reasonable price £51 room only was a bargain compared to hotels next to the airport , just a 20 minute drive the following day to the airport

Good standard that you come to expect from premier inn, staff were a delight! Rooms as usual comfortable and functional… only let down was the pub attached- no in said it calls last orders in a Friday at half 9! But I’ve reviewed that separately!!! The lady on reception was lovely and helped me sort out a payment issue