Wild Bean Cafe in Charnwood

I visited today (08/09/2023) with my wife around 2pm, for lunch. Ahead of us was a delivery driver for another pick up. The subway staff had put together the sandwich, but the driver said it was cancelled and walked off. The staff then took out the food ingredients from the sandwich back into the containers! I couldn't believe what I saw. So I asked what was in the sandwich they had made - Chicken and bacon. They'd put the bacon in and were about to put in the chicken when I told them that isn't right. It's basic hygiene to not mix ingredients. That's why they are in separate containers to begin with. They thought there's no issue since the chicken and the bacon are both non veg and they'd only touched on one side, and for a few minutes. I said no - you cannot do that. I said that I wanted to order chicken, but I don't eat bacon. They kept telling me I'm a non veggie so what's the problem. When I asked for a manager to explain about allergens, intolerances or just common sense and freedom to order only what you want, they told me conveniently there isn't a manager available. She went to hide in the back. Another person came out to see what was going on. I explained what had happened, and the person that did it nodded and said she did do this and was sorry. Then that person said we do this to save money. I said that is not on. For the sake of a £3 sandwich, you've put us two off for life. I don't eat beef, and that's the case for many people with certain dietary requirements. Some will not eat pork. There's lots of dietary requirements - some religious, some personal preference. From what I saw Subway staff in this branch don't care about your dietary preferences. They care about profit only.

Me and my daughter purchased some sushi pots on a Sunday at 12.00 she ate them within an hour of purchasing and after 1/2 hour was violently sick them again after a further 15 minutes, contacted both Asda and the sushi company and they both just blamed each other, I have informed environmental health hopefully they will get to the bottom of it, it’s put us both off for life would never eat anything for them again

Quiet, food expensive too expensive compared to some higher class places. Staff are little ditzy, have to wait a while for service at till 1 breakfast 1 sausage Cob 1 coffee carton apple juice £17

We had sandwiches off the lunch menu which were presented well and tasty. Service from waitress Holly was lovely. She was welcoming and attentive. Making sure our puppy had water and treats ! Shall return again for the same excellent service. Well done !