Subway in Charnwood

I visited today (08/09/2023) with my wife around 2pm, for lunch. Ahead of us was a delivery driver for another pick up. The subway staff had put together the sandwich, but the driver said it was cancelled and walked off. The staff then took out the food ingredients from the sandwich back into the containers! I couldn't believe what I saw. So I asked what was in the sandwich they had made - Chicken and bacon. They'd put the bacon in and were about to put in the chicken when I told them that isn't right. It's basic hygiene to not mix ingredients. That's why they are in separate containers to begin with. They thought there's no issue since the chicken and the bacon are both non veg and they'd only touched on one side, and for a few minutes. I said no - you cannot do that. I said that I wanted to order chicken, but I don't eat bacon. They kept telling me I'm a non veggie so what's the problem. When I asked for a manager to explain about allergens, intolerances or just common sense and freedom to order only what you want, they told me conveniently there isn't a manager available. She went to hide in the back. Another person came out to see what was going on. I explained what had happened, and the person that did it nodded and said she did do this and was sorry. Then that person said we do this to save money. I said that is not on. For the sake of a £3 sandwich, you've put us two off for life. I don't eat beef, and that's the case for many people with certain dietary requirements. Some will not eat pork. There's lots of dietary requirements - some religious, some personal preference. From what I saw Subway staff in this branch don't care about your dietary preferences. They care about profit only.

This is worst subway outlet I have ever been. I went in with my 4 year old son at around 3 pm. There was no customer waiting and the store was entirely empty. One staff (Purnima) was doing her stuff of refilling. I waited for around 5 mins and then told her if I could be served as I have to pick up my daughter from the school and getting late. She chose to continue with her work and ignored my request. So I asked once again. She for no reason at all started defending herself and started saying things that I couldn’t even believe. Her exact words were’BECAUSE YOU ARE AN INDIAN YOU ARE COMPLAINING… A WHITE CUSTOMER WOULDNT HAVE DONE THAT!!!’ I was completely taken aback by this racial slur. I was so annoyed that I had no choice but ask her name to make a complaint. Not only her but also her colleague refused to give her name. Upon insisting again and again she just gave the first name. I feel insulted and very annoyed that something like this could have happened. Although you may not even bother but I strongly feel that some kind of action should be taken against such employees.

I visited Subway in Syston with my 10 year old son today, there was no one in the shop at all, and two staff were behind the counter talking to each other. One seemed to be doing an order and the other one was tidying around. Neither of them acknowledged us, and we waited patiently for over 5 minutes. One continued to do the on line order and the other took cardboard recycling outside past us, asking us to move out of the way. I said if we don’t get served in a minute we’d leave, we were otherwise completely ignored so left the shop! Very poor customer service.

If you want expensive food supplied slowly by staff who hate working there, come to Syston Subway before the franchise is taken off them. Priority seems to be given to the delivery orders so we tried that today. Sadly, out of the 5 sandwiches on our order, two were incorrect and one missing. When we rang them we were told to travel out to them to collect the correct ones. Which I did. The shop was empty at lunchtime again when I arrived, so at least one thing that has improved in the last few years is that you don't have to queue before you get the bad service.

I ordered subway through deliveroo... chicken teriyaki sub no drink no snacks just the sub. Had it delivered to find out the put steak instead of chicken! I'd be alright if they missed something like cucumber or onions but the main bit? The meat? For someone who doesn't eat beef because its against their religion, to have it delivered into my home is beyond daft! Complained through deliveroo didnt even get an apology! Reine Anne (deliveroo customer agent) shouldn't be a customer agent! All she said was reschedule your order, I can give you credit for your next order or refund my money. No apology nothing!! Probably the last time il order through deliveroo!!

Syston Subway are an absolute disgrace. My son order £24 off the menu for delivery, but it never arrived. I went to the store to complain, but they took no responsibility for what had happened. They are very quick to take the money, but I was left paying full price for nothing in return. Do not order food from here!

The food was absolutely ROVLENTING the food was raw!! And uncooked my boyfriend had a wrap which wasn't a wrap it was a cob and it was dropped on the floor the meat inside the wrap was cold and dry the taste was gross 🤢 You should also think about updating the menu for gluten free people and vegans My Good advice to any other customers Is to not go to Syston subway!!!!!

Although the refurb is great the service and food needs improving. Half the time the staff are outside on the front on the phone or smoking so you have to wait. Or they are out the back and do not check if customers are waiting. Not good. Today they could not do salad bowls are they had no containers to put them in. Really!!! Also last week the salad looked old and withered and the young gentleman serving was very sparse with all ingredients.