Westfield Fire & Stone in Hammersmith and Fulham

Olemme käyneet tässä ravintolassa jokaisella Lontoon reissullamme, ja tulemme varmasti käymään myös ensi reissulla. Pizzat ovat olleet joka kerta aivan loistavia, ja palvelu nopeaa ja hyvää. Pizzojen täytteet ovat suomalaisiin pizzoihin verrattuna hieman erikoisia mutta todella maistuvia.

Vi gikk hit for å få oss noe å spise etter litt shopping, vi spiste pizza å den smakte veldig bra, vanlig god service og ellers en grei plass

Hola fuego y piedra, sólo quiero decir que yo realmente disfrutar de su experimento con usted! Tuve la mejor comida siempre con usted! La próxima vez, prometo que volveremos tan pronto como pueda! XXX Nos vemos pronto mi amigo, ❤️❤️❤️ ... Me encanta el fuego y piedra restaurante!!!

We popped in for a spot of lunch during a shopping trip. Service was good, food was tasty and decent size portions and considering where it is we thought it was good value. Well worth a visit.

Comida regular. Oferta de pizzas gourmet con poco sabor y variedad. Primera vez que me ofrecen una pizza con papas asadas en ella!!! Hay mejores opciones.

After my last review, which I am trying to delete since the manager contacted me personally and resolved everything successfully. We returned and had a lovely meal. Thank you and I will try and delete/ improve the negative review.

We went here to accommodate the children, who weren't keen on anything fancy. We weren't disappointed, lovely starters, quick service and wonderful Pizza's. Good value for money, in a lively and busy atmosphere. Would recommend to all!

I went with some friends and the food was great. The pizzas are nice and big, and will fill your appetite. Desserts are great too.

Outdoor seating area with overheard heaters creates a great atmosphere even when its cold! Delicious pizza, macaroni cheese dish could have been tastier but overall an enjoyable experience. Great cocktails too

Me: podría por favor un poco de pasta con mantequilla (del menú, en nombre de mi hijo de 5 años).

At last some original pizzas. If you want a traditional pizza, go to a pizzeria. Fire and Stone is for pizza lovers who love travelling. Every pizza is inspired by a World known City and really is representing the local food and flavours. Well done! I had been looking for some originality and new taste in pizza for so long.

Despite booking, there was no record of us when we arrived. Staff appeared confused and sat us down without giving us the chance to explain we were using a 'buy a gift' offer (333 courses plus wine). Eventually flagged someone down..who referred us to someone else...who referred us to someone else! Eventually manager served us, seemed apologetic but wrongly told us we could have a bottle of wine and three courses from main menu. 2 mins later find out there was a different menu for us and original menus were whipped away. Choice was abysmal. Starter had no option but 'flatbread to share'. We were given half a flatbread between two people.Three tiny pots of long-life dips. Could not believe it! Pizza was terrible. Hardly any toppings and completely drowned in flour. you can get better anywhere in London. Salad was small, dull and not dressed. Choc brownies were OK, still tiny portions. Manager recognised how disappointed we were and excused our bill (had to pay an extra £1 for larger pizza although most was plain crust and wasn't eaten!) If it wasn't for the kind manager this would have been a shocking experience. Can't believe they offer such bad food and tiny portions as a gift menu! With consistently good places now in westfield (wahaca, busaba, real greek) I will be amazed if this place stays open. Will never return!

This place definitely has better pizza than most places in London. It is well above average. I had a Florence pizza (pepperoni, Italian ham, gorgeous plump black olives, sundried tomatoes and pesto all on a tomato sauce and mozzarella base pizza). It was deeee-lish. We also had a tastecard and the meal including drinks amounted to £11 per person. What. Service was excellent - the waitresses are extremely friendly, no miserable-faced slow service here. Definitely going back.

I went with some friends before seeing a movie and we used the Taste Card. Glad we did as the food was definitely over-priced for what it was. Pizza toppings are not very generous and the salads were dull. I had the king prawn and avocado salad and the small amount of avocado was rock hard. The prawns were small and the rest was lettuce and greens.Polenta chips were delicious!Service was fast and friendly.

Thankfully I got this meal for half price because of my Taste card, thus no money was wasted. The pizzas are cool and cleverly themed, but the toppings aren't very generous.Mostly bread.The fried calamari starter was greasy as hell. Almost sent it back.The rustic polenta chips were great though, much better than the Jamie Oliver ones.Service was decent, Friendly and fast.No better than Pizza Express really, just a wider choice of pizza. This place relies on it's location at westfield for business I think!

We don't usually eat pizza when we're out but after a day of shopping at Westfield we passed this and the menu looked different! And some...... It's like a meal on a pizza base! I had the Boston (pulled pork -yum!) to and hubby the Hanoi (ginger chilli chicken) and we shared a butternut squash salad - all really tasty. The cocktails weren't so great and would stick with beer next time. Great service!

This was a deeply disappointing experience. The food was reasonable however the portion size was dreadfully meagre. We ordered two adult mains - Bolognese and a Bacon and Leek Macaroni Cheese. The Bolognese tasted reasonable however it was sweet to the taste so lots of sugar and also it was so small! Ridiculously so. The bacon and leek macaroni cheese was served in a small dish where it resembled a starter and despite its taste was not satisfying at all. Two children's meals incorporating main, dessert and a drink were pitifully small. Childrens Bolognese was served in a sugar bowl sized vessel whilst the children's pizza was in fact half a pizza. The two chosen toppings; ham and olives consisted of four stamp sized pieces of ham and six olives. I describe the contents of our meal in such forensic detail as I have never witnessed such miserable portions in a restaurant. This restaurant is not a good family destination, it is not a good destination if you are hungry, it is not really a good restaurant. Why boast of the wonderful tastes your food provides if you feel unsatisfied and hungry afterwards. For a bit more I could have enjoyed something far much substantial in Jamie's Italian just across the way but unfortunately it was full...I wonder why!

We went on Westfield on the 26 of December after the shopping we stopped for a pizza. Well I believe the first thing you do if you run a pizzeria you switch on the oven but the oven was cold and we wait for 20 min ( we were informed ) we order the starter until the oven reached the temperature order the drinks ( really expensive ice ) and wait for the pizza I ate the pizza because I was hungry but the pizza was hard like a stone ( now I understand why the name the pizzeria the stone ) . Being in the business ( catering for a while ) I suggest to train the pizza chef and do not say you sell italian food because when you sell a food you sell the culture too and I'm afraid in this restaurnt the only culture is give me your money. I will say that the manager gave some discount.

Very good children's menu and extra large Mexican pizza was excellent. Service quick and friendly and atmosphere very good

Popped in for lunch whilst shopping in Wesfield Shepherds Bush the service we received was amazing considering how busy they were. The Peking pizza was amazing could eat it daily. The toppings are different to usual pizza restaurants and may be a little more expensive but well worth it. Will be going back very soon

Pizza had unusual taste, quite good, tasty italian base. I don't recommend calamari for starter as they are without taste and probably made from frozen. The right place to have pizza for lunch.

Went here for a work party...even though a large group the service was excellentGood food...good service...not too expensive

This place had a lovely atmosphere and great service. One of the best pizza's I have had the Montego Bay as it had a little kick. The garlic bread we had to return and replace as it was rock hard! The replacement was perfect though. Worth a look if you like unusual pizza toppings.

Came here for lunch during a shopping trip with family. Waiter was very surly and forgot one drink off our order. The food was average - kids meals tiny, garlic bread was horrible (they put Parmesan on it so the saltiness overrides the garlic - and like cardboard). The worst thing was they bought the kids meals out first so they were finished in 5mins and we had to wait another 20mins for our mains!!! Despite us asking for our food altogether. So of course they were bored and we couldn't enjoy our food. When we asked for sundaes for them - it took 20mins for them to come!! It's just ice cream and sauce! The manageress at least recognised we weren't happy and took 20% off the bill. But sorry we won't come back.

Was visiting London with my girlfriend and after shopping in Westfield and having looked at a few resturtants menus decided to try fire and stone. Despite being seated quickly that was were the positive's ended. We ordered drinks and food after about 10 minutes, the drinks then took another 10 minutes to come. We then had to wait over an hour for 2 pizza's and a portion of chips. We could see the kitchen from our table with our chips sat on a cold side for 10 minutes, before the pizzas were done, hence once they got to us they were lukewarm. After waiting so long we couldn't be bothered to send them back. Pizza's were very average but we were that hungry by then we just put up with them. They did take a round of drinks off for the delay (which was one positive) however then still added a service charge (with service non-existant). Won't be going back.

6 of us all had a great lunch. Jamie's across the way was exceptionally busy so we came back to fire and stone which was more than comfortable and served us all very well. An excellent choice of very different and unusual pizzas.

My daughter and I visited Fire and Stone at Westfield for dinner this evening and found our whole experience there to be very average. We ordered a pizza and arancini balls to share along with a beer for myself and a coke for my daughter. The pizza was tasty but not very hot by the time it reached our table and we sent the arancini balls back as they were cold in the middle. My beer was warm in contrast. The waitress who served us was pleasant enough but we won't be returning here if we visit Westfield again.

We have visited Fire and Stone in Westfield London five times now. Every single time, we have enjoyed our experience right up until about halfway. The staff are good at seating, and take your order in a timely manner. The food arrives and is ALWAYS great.The problem is, once your food arrives, you're forgotten. We've visited five times and once our pizzas are down, there's not a waiter in sight. We've struggled to get drinks refills, had to wait ages for the bill, and even once had to get up and find our waiter in order to pay.Our most recent visit, we decided to give it one last shot as the food is so good. Dreadful. No drinks refills as we couldn't find out waitress, and had to wait ten minutes between asking for the bill and getting it. I asked to remove the 'optional' service charge and was told this was not allowed. I did not have cash and refused to pay it as I felt there was no attempt at service, and it took ten minutes of arguing with a manager to get the service charge removed.Excellent food, but Fire and Stone managers, if you're listening.SORT OUT YOUR STAFF!

Whenever we go shopping to westfield, I always book a table on my Tastecard. The food is always great, and decent portions, and staff are always pleasant, and attentive. I do admit that it isn't cheap to eat, but that's where the card comes in handy!!

The salad as a main arrived in a big bowl with a lettuce leaf on its base, thus taking up half the space. In this "main dish" there were up to four tiny cubes of beetroot amongst the other minimum amounts of leaves!!And check the picture, it's the pouring lid sauce bottle resting on our table, not cleaned for who knows how long!!Toilets smelly, despite the overwhelming amounts of air freshener plugged in every socket on the way there!Giving 2/5 and not 1, as fiend's dish was not as terrible.Of course the location is great, but the standards not so much.

If you are looking for somewhere to eat at Westfield, Fire and Stone is worth a visit, but I have to admit after visting the once, I wouldn't be in any rush to return. Poor and actually rather unfriendly service. Our food (pasta) came out cold although it did taste nice. Duck pizza was enjoyable but it didn't blow us away.

This is the 3rd time I eat at Fire and Stone . I have loved the food every time and the service is always good. The food is delicious but somewhat over priced. Today we ordered 3 pizzas and a salad. The pizzas were about the size of a normal medium pizza but enough for 1 person. However, I was extremely disappointed with the salad. I ordered the chilli and avocado salad. It was tiny, it had 1 lettuce leaf, a couple of leaves of spinach and a small hand full of rocket, lots of chilli and 1 slice of avocado. Granted, the dressing was very good but there were 4 prawns and it came at £12.99. Shocking. I will never order a salad there again.

Pizza is very good. Straight from the natural oven to the table. It's fresh and tasty. The staff looked after us in friendly manner and service was fast. Once I am around again I will visit again.

My girlfriend and I got the poorest service possible at Fire and Stone (Westfield London) on 25 August 2014. We arrived at approximately 4:20pm and sat at our table. 20 minutes had passed and no one had bothered to take our order and at that point we decided to get the attention of a waitress. I explained that my girlfriend and I had waited 20 minutes without anyone letting us know there was a delay. We would have understood if we were told immediately upon arrival that there would be a delay in being served but we were not and so we were left twiddling our thumbs for 20 minutes. The waitress then said "I know, we are busy. We are short staffed. What can I do?" - no apology whatsoever. I made my views clear nonetheless. Next our starter to share arrives before our drinks and when my drink did arrive the straw had a hole on the side! Furthermore, I couldn't help but feel that your staff were on the slightly patronising side when they kept asking us if things were okay. The truly awful service and attitude of the staff really was something to behold - it's like they took a master class in good customer service lessons from Basil Fawlty!I'm sure Fire and Stone will say it was exceptionally busy what with it being Notting Hill Carnival but this is not an excuse. F&S should have been better prepared, period. The carnival is not a surprise event. Anyway, terrible service and the food was mediocre as well. Fire & Stone - rubbish.

The food was fantastic........highly recommend the greek salad, the Acapulco and the Trinidad and Tobago Pizza's hot and fiery.Staff are excellent always on the go, nothing to much trouble, so relaxed really nice end to a late shop

If you're in a shopping mall and need to eat in a chain, you can do a lot worse than Fire and Stone. The all day deal is 2 pizzas for £12 and they're decent - nice bases, generous toppings and large size.There's outside seating - smoking and non-smoking - and you don't feel like you're in a shopping centre as it's on the edge of the centre and not too many passers-by. The staff is nice and service is quick. Definitely a good option if you're at the Westfield.

Great food and very nice service evrytime I'm going there is getting better and better :) food is really good and well served nice and friendly staff (specially one girl I don't no her name sorry about that) I think she is English blond nice girl she was working on Sunday 10th of August in outside area about 2pm I want to thank you and see you soon :) Great job guys I will be back soon :)

We booked a group of 20 at Fire & Stone for a school trip to London. We chose them because they had a student friendly menu, vegetarian options, could handle allergies well, and were affordable (in a city of very expensive food). We were not disappointed. They handled our large group easily. We were sat right away and everyone had food within 20 minutes. The kids were happy with their food - though I didn't "love" my pizza as much as I wanted to. However, I would take a school group here again. Their prompt, professional service made it a great choice for us and I would definitly recommend them based on our experience.

I went here with a few friends, one of them had a taste card for 50% off all the food ordered. Since the sun was shining we sat outside in the smoking area on a corner table, the atmosphere was great since everyone on a sunny day is in good spirits. Our waiter was very friendly and laughed with us which was nice, we ordered a few starters some beer and cocktails. I myself ordered the thin crispy Copenhagen pizza which was very tasty and filling. Usually I am hesitant to go to a shopping centre restaurant since they are always so busy and therefore it affects the quality of the food prepared. Here I had no issue with the quality of the food. I will go again, but only with a taste card since the prices are still too much in my opinion - but then again what isn't in London these days?

Initial impression wasn't great as we hadn't booked the girl was a bit sharp with us, but the food was good with a quirky naming convention of the menu. The girl that did look after us was great though so made up for the initial impression.Not much of an atmosphere but a nice place to take the weight of your feet after a busy day shopping

Our Taste card App lead us to this restaurant near the rear entrance of the Mall. The large oven quickly cooked our pizza's and gave them a great taste. It's worth walking past all those other West field restaurants

Pizza straight from the oven hot. Pizza as you expect. Me and my girlfriend pop in one evening not really hungry but had cravings to try the pizza there. We ordered just one pizza to share between us two. The service was great. The guy looked after us very well and made sure we got what we needed. Very friendly service. Will go again if I feel like pizza.

19 of us had an evening meal here which we booked. Both the food and service was excellent. The staff were very attentive. The polenta chips, pasta and pizzas were fresh and tasty. The place is well laid out and spacious seating. I would book again.

Booked online (which was hassle free) for dinner on a Tuesday. We ordered the savoury polenta chips with our drinks and they almost came out instantly which was great. The chips were as expected tasty and freshly prepared. For our starters we had the Calamari and Crispy mushrooms strips both were lovely and cooked well with generously sized portions (as shown in the added pictures). Both mains were pizzas the Canberra and Melbourne (minus rocket) which were both cooked well and of good size. However the pizzas had arrived before we had finished our starters and were put to the side (which some people may not like but it worked well for us). Pizza variety and combinations were adventurous but tasteful; it was nice to see something different from norm. Good desert menu however we gave it a miss!First visit to this restaurant and the atmosphere and service was good.

This place has the strangest combination of pizza I have ever come across. On a lot of them they put potatoes on them which although sounds mental it tastes great! My favourite is the New York pizza. Very very nice starters too. You have to try this place if you're in the area.

I dined here with a friend on Saturday evening after shopping at Westfield. We chose this restaurant purely because of the 2 pizzas for £12 offer. The combinations of toppings were unique but the pizzas were very thin (even though we did not opt for the thin and crispy option). The flatbread we shared as a starter was bland and hard. Service was terribly slow even though the restaurant wasn't busy. Staff were friendly but were mostly stood chatting to one another at the bar instead of paying attention to the needs of their customers. Soft drinks were horrendously overpriced (£3.25 for a glass of coca-cola) and were basically a glass full of ice with a tiny amount of coke. There was a 12.5% service charge automatically added to the bill and the waiter did not check whether we were happy to pay this - he just entered the total amount on the card machine.

We visited this restaurant and explained to the staff that we were on a very tight time schedule. We were seated immediately, drinks order taken and before we knew it our drinks were served and our order was taken. Main meals were also served in a rapid time and the Pizzas we ordered were delicious!. Much praise to the lovely, friendly and efficient staff. Customer service at its finest!!!!!

Stopped here after a girls shopping night....... excellent Pizzas! So many to choose from it was difficult to make up our minds! Lovely bottle of wine with the meal and very reasonably priced for a London pizza place - bill with service, 1 pizza each, soft drink and a bottle of wine between 4 of us came to £20 each.

Visited on Saturday lunchtime. Very pleasant situation - outside in a booth sheltered from the wind. Very nice wine. Unusual selection of pizza toppings - in a good way. Equally nice puddings.But when we got the bill there was an additional cost per person for thin and crispy bases which we hadn't requested and which had not been mentioned by the waiter plus a 'compulsory' service charge - which we don't like on principle.So nice food, nice place but dearer than you might expect. Oh, yes, they refunded the additional costs after we asked!

I dined here for a business lunch. I had starters of deep fried breaded courgette strips. They were limp and oily.The pizza choices are less than traditional, with some innovative combinations. The quality of the pizza was disappointing - the base was supposed to be thin and crispy, but it was thin, hard and dry. The toppings weren't flavoursome.Although I find Pizza Express repetitive and boring these days, they serve up an infinitely better pizza, as do the other usual suspects like Zizzi.The rest of the experience didn't add any value over the usual suspects either - paper napkins and melamine tables as per the norm.The service was amateur, clumsy and forgetful.Not a place I would revisit.

My partner and I went here during our stay in london, it was awesome! We had the calamari and garlic flat bread to start off with, the calamari was incredible! Next up we had the bolognaise and creamy bacon penne, which were superb! Because of fantastic everything was we decided to have dessert, both the waffles and brownie were amazing! Only negatives for thr night was that it was very busy and two lots of our drinks were forgotten, but overall it was a great night. Will be going again before we leave london.

Been here a few times. The most recent was last night (15/01/14). We had a fantastic waitress. I forgot to take her name, but she was outstanding. Haven't had service like that in a very long time! The pizzas are different to your usual margherita or hawaiian, but very lovely. I usually have the peking duck pizza. Next time I am wanting to try the Canberra. The calamari starter here is one of the best I've had, though the portions could do with being a little bigger. They use the trick of putting paper under the calamari to make it appear taller. Out of everything, that was the most disappointing.Tip: The garlic mayo dip is SO tasty!

Went here tonight. Seated quickly. Gave order and then waited 20 mins for drinks. When asked the waiter checked and there seemed to be no record of our order. Asked for us to order again. Time to leave. Never going here or any branch of Fire & Stone ever again.

I like fire & stone - their pizza's are a bit different to the usual run of the mill toppings, its inexpensive, friendly, a good staple if you find yourself hungry.

I went to this restaurant on Saturday afternoon with two other adult and three children. The staff were very friendly although it was difficult to hear what anybody was saying because it was so loud in the restaurant. I have a severe dairy allergy so I checked the menu to see what options there were which I could have. It appeared there was only one - spaghetti bolognaise - however, when the waitress went to check that it was dairy free, she discovered the pre-made sauce contains butter. It transpired that there was absolutely nothing on the menu I could eat. The waitress suggested a pizza with tomato sauce and no cheese and I added mushrooms and bacon to this to try to make it seem like a meal. The pizza was pretty dreadful: they had chopped up a single mushrooms and added some bacon but it was in no way a meal. When asked if everything was alright, I said no, that it was dreadful but I don't think the person asking could hear me.Also, on arrival, we ordered drinks, which came in about 5 minutes. We then waited for almost 40 minutes before getting any food at all.It was a thoroughly disappointing experience. Anybody with a food allergy or intolerance should avoid this restaurant at all costs.

First time visited this place with my cousin, they have pizzas from most countries and each pizza represents the different styles adapted by that country. Overall food was really nice, service was good, the setting of the restaurant was good. The only issue is it was a bit pricey, so I would suggest people on a tight budget going there all the time.

i like to go to Westfield Fire & Stone every time ago to the Mall i like the pizza they made the service very goodlocation nice last time a ate my meal outdoorcoming back is i n my mind

We been in fire&stone few times in the last couple of months and we always enjoy it, good quality food and service. This time we been serve by the Italian weitress, Carmen, it was a wonderful service, very attentive and friendly, simply perfect! I would raccomend this to a friend!

When visiting my daughter in London, we went for dinner to this Fire & Stone restaurant in Westfield.The place is simple and reasonably cosy, specially because it is located inside a huge pavilion where an antiques' fair happen from time to time.What was good about this simple restaurant? Food. It has good quality pizza and pasta and the service was also fast and friendly.I had a creamy smoked bacon penne that was really good and my daughter had macaroni and cheese which she also liked. Other family members had pizaa and we were all quite satisfied with our dishes.So, when around that neighbourhood in London, this is a nice option for what I called a simple and honest meal.

Polenta chips, garlic pizza, lovely salads and amazing Spanish doughnuts for the dessert - we weren't expecting much more than a Pizza Express so were more than pleasantly surprised by this place. The decor is very NYC, the staff were friendly and efficient, and to top it off, we were using a Tastecard and they still gave us a brilliant table and served us with a smile. Will be back, even though we aren't renewing the Tastecard!

I was looking forward to eating here however I was left a bit disappointed. The restaurant itself is nice and there is a separate area for non-smokers outside. The starters are nice however the pizzas we ordered were disappointing as they are very stingy with toppings. The staff are friendly and the price of the meal is OK with a Tastecard.

Went to this restaurant for the first time about a month ago (July 2013) and then again yesterday (August 2013). Both times I've been, we each ordered a pizza and each of those four pizzas were fantastic! They were the Marrakesh, the Peking, The Florence and the Texas. The service was brilliant, really friendly staff. Highly recommended!

Enjoyed a nice post shopping meal here the other night. Service was great. Wife remarked her Pizza (San Sebastian) was the best she had ever had.Drinks weren't great value (£2.50 for a small soft drink and about the same for a small cup of tea but the food was good value especially the kids meals/deserts).Would happily go again.

God pizza, utomordentlig service av mycket trevlig och tillmötesgående personal. Trevlig miljö. Det var lite högljutt (barnkalas) nära vårt bord. En ur personalen kom på eget initiativ och erbjöd oss ett annat bord där det var lugnare.

Nice restaurant, shame about the food. Ordered a Thin and crispy Acapulco Pizza and Chicken Caesar salad to share. The Pizza was truly one of the worst I've ever eaten. The thin and crispy was thin and soggy. It also seemed like they had just thrown a whole onion on it with a bit of meat and then squirted some sour cream and guacamole on each corner . Very poor. The Chicken Caesar salad wasn't up to much either. Place a whole lettuce on a plate, put two slices of chicken on it, top with a flake of cheese and voila £9.65! The only saving grace I could find is that the service was very good and they also had an outside seating area for non smokers,Non a restaurant I would recommend.

The restaurant itself is lovely but the quality of the food is very poor! Had the Arizona pizza and Peking pizza between two of us, both were almost inedible, particularly the latter. They were both so salty! The toppings were very thin on the ground and the pizzas were very dry. I will not be returning.

Received a promotional email - Pizza and Prosecco for £9.95... So decided to book a mummy and daughter treat for after our shopping trip. I booked a table online, no fuss - easy peasy. The restaurant is light, spacious and clean - situated on the South terrace by the fountain. We were seated promptly, our table reserved. The waiter was helpful and informative - he served our drinks order within minutes. We ordered garlic and rosemary flatbread to share - this arrived deliciously hot, lashings of garlic and fresh rosemary... plenty for two or enough for a greedy person.I chose the Copenhagen pizza (blue cheese, butternut squash, rocket and pumpkins seeds) it was both different and delicious. My daughter had the Arizona (bbq chicken, bacon and red onion) - there were no complaints, just mmm mm mm! Room for only one dessert - cinnamon coated dough strips, once again these were polished off without a moan. I had a rather nice cup of Americano - good coffee is hard to come by.I was more than happy with our service... the staff were attentive and pleasant. 1 starter, 2 pizzas, 2 soft drinks, 2 glasses of Prosecco and 1 dessert plus service charge came to a few pence over £40.I will return - a great place to stop for a bite after a shopping trip.

Quite acceptable , good food and service would recommend... Laid back easy going. Good atmosphere right by an outside water feature

Recently, 5 of us had lunch here. We decided to order a selection of dishes to share. The restaurant was not crowded or even very busy and the food was fine but the service - although friendly - was extremely slow. That will put me off going again.

You get what you pay for and this place is no exception. It's not great but it's ok. Preferable to pizza express type of places I'd you just wants pizza but the toppings were a bit light on meat etc. Good waiter service and starters ok but nothing special. You'll not be disappointed but don't go in expecting too much!

Walked the full length of the Westfield restaurant row and for reasons which are even less clear now than they were at the time, walked back and went into this establishment. Contemporary steel and glass designer feel but oddly lacking in warmth - spiritually and actually.Two adults and two children. The better thought out restaurants offer two children's sized meals: one for the small and one for the medium. This outfit doesn't so my two 9-10 year olds were spectacularly unimpressed with a small plastic glass of drink and a tiny rectangular pizza (having cut the standard ball of dough in half the chef seems unable to make a round pizza?!). Fortunately we had seen one pass us by as we waited so we ordered 1 in adult size and 1 child sized.The sexy one amongst us had a decidedly odd looking chilli king prawn & avocado salad. I am one of those that thinks that the EU should be limited to single market issues, but sitting in F&S I began to wonder whether it should be encouraged to embrace more and perhaps even agree some specifications. These king prawns clearly took their thrones younger than Edward VI! There was hardly any taste of chilli or garlic or ginger as promised by the menu master and the whole sorry thing looked decidedly limp. I suspect that at Head Office they must have just employed a new menu designer whose insecurities have led him or her to feel they need to make a mark and this they have done by creating a whole new set of pizzas. And boy they are odd and oddly named from cities around the world; seemingly completely overlooking the Italian origins. Well that's not entirely true, Florence and Naples make it but along with Bangalore, Peking and Queensland for heavens sake. I suspect he or she threw all the available toppings in the air one day and then based these new pizzas around where they landed.I had the full size pizza. The chef deserves a gold medal; no, not for the quality but for his real skill in making an incredibly small amount of toppings attempt to cover the pizza base. They just about amount to 50% of the normal scatterings. In a vain attempt to get something where the ingredients complemented each other rather than fought head on, I foolishly, so it turned out, asked for some capers on mine. Needless to say they arrived after I had reminded them (and after my pizza had arrived) cold and in a small glass bowl.The puddings were less exotic and I suspect the new menu designer hasn't worked out how to throw and catch these ingredients to come up with something new. Or maybe he or she has as none of them were Italian unless of course you include Cotswold ice cream. I made my excuses and declined although the other three in the party dived in. They were small and the children's ice cream tiny.Small, did I mention small, everything is small or few in number or thin except of course the bill.This however was large - £70 for 2 + 2 lunches and we walked out hungry.On the plus side the chef, when I leaned over to see what he was doing, was chatty with what little English we could each understand and the waitress very pleasant and giggly although lacking in any real interest or memory.I really must try and work out who owns all these chains and see if there is a correlation and whether there is someone out there trying to do things properly somewhere. Just a dream I know.Once again, if you like this, you need to get out more and take a risk and find a real restaurant.

party of four great welcome seated at table of our choice heated area outside order taken promptly waitress up sold wine great choice food came one pizza wrong apology and quickly rectified even discounted on bill without asking pizzas nice desserts great lovely wine great value for money am a return customer and will continue to be

Lovely meal but on a busy Sunday lunch time the waitress said they were 6 staff low!!The food was good but not sure it it was worth the wAit

Went with my family on dec 30th , we all thought that the pizza were ok , although I ordered a Queensland with king prawns and only had 4 on the pizza! What did get me was the server didn't bother with us and we had to chase for everything and it was not fast. But what took the biscuit was that he put the 12.5% OPTIONAL service charge on after I had said it wasn't up to much . I left nothing which I never do normally. This has put me off this chain from now on stick with Pizza Express

Fire & Stone is one of the few reasonably-priced eateries in Westfield. I've been there a couple of times for pizzas and/or just drinks.The concept is quite unique, and they used to be famous for their nice selection of pizzas inspired by the 7 continents. The menu has been recently changed, so you do not get the same variety; however the most popular types have been kept on, in order to represent all 4 corners of the world.The last time we went there, my husband and I ordered the Buffalo and the Queensland pizzas, obviously to share between the two of us. Even though the recipes were still interesting, the quality of the food was slightly above average. The flavour was there, but it felt like they were trying to save pennies by not topping their creations enough...Apart from that, the atmosphere was alright, the service was friendly and efficient enough, and their outside seating area is great for colder days, as they normally have heaters on. Although not "totally inspiring", I would recommend it for a quick bite in a friendly and relaxed atmosphere.

I've been to this restaurant twice and have ordered the same pizza (Arizona) twice.At the time of writing, the restaurant does honour the Tastecard program.I' actually found the pizza was very very good. My colleague ordered the Marrakesh, which looked just as good.The pizza's are a decent size, but there is definitely a lot of taste.The environment is contemporary and there is ample seating, a party of over 15 people were sat close by, as a result I'm guessing they can cater for large groups.I like the pizza offerings as they are imaginativly different to the standard options of pizza, in other places.

We loved F&S and have been for years with kids. They did an amazing spaghetti bolognese with a slow cooked sauce I have been trying to replicate at home. Their innovative pizzas were amazing. Then the menu changed & all the best was gone - awful pizza bases with Parmesan - a mistake - made it dry, fluffy & dare I say bitter - why?!!! Some lovely flavours lost. Your beef ragu was awful, nothing to touch the flavours of your spag bog or penne pasta of old. So you have lost a valuable customer. Bring back the old menu & stop putting Parmesan in the base - it doesn't go with Indian or Chinese toppings! Deeply disappointed.

Popped into fire and stone last week for a light early dinner and was surprised by the quality of food. The salads were a real fine dining experience, as well as their home made ice cream - all three scoops we had were exceptional (and honeycomb even beyond that). Giving it four out of five because of the total cost - 12% service charge which was automatically added to our bill came as an unpleasant surprise. That's what happens when you don't read all the fine print on the menu.

My friends and I wanted some lunch before shopping. This place was ok, fair service and the food was ok. Pretty run of the mill restaurant chain.

I am currently experiencing some temporary hearing difficulties and I tell you what - it does make you appreciate how difficult it must be to enjoy a meal out with friends if you can't hear. I was part of a large group seated on a long table and was sitting at the end - I couldn't hear anything from the other end of the table and struggled to hear the people opposite and next to me. 'Well that's because you can't hear properly' I hear you say (no pun intended). Well no - actually one of the problems with hearing loss is that it becomes more difficult to distinguish between different sounds, so if there is a lot of background noise it interferes with the conversation you are having a lot more than if you can hear 'normally'. The music in here was so loud I gave up trying. There's only so much shouting across tables and "Sorry? What was that?" or guessing at answers to unheard questions that one can do. So turn the music down please it's not a nightclub!All of that said - the pizza was very good. I recommend the Arizona and for dessert the chocolate brownie 10/10. Two of our group ordered a SECOND PIZZA to share because it was so good. There was some confusion over orders and the pizzas took a while to come out but the service was good and they compensated for the wait with free drinks. So do go but be prepared to shout!

Distracted waitress who kept on forgetting our order. Cold pizzas with hardly any cheese or toppings. What a waste of money.

I wish I had read reviews before I went, but we picked the restaurant on a day out - not pre planned - if it had been, we wouldn't have chosen.Seated very quickly - offered children's menu - everything sounded nice.I had the chicken ceaser salad - half a cos lettuce which two chunks of chicken slammed on top & some Parmesan shavings - hmmm £9.95 worth? I think not.I'd almost finished mine when my husbands pizza was delivered - minus some of the toppings - not a waiter in sight to complain to.My daughter enjoyed her pasta (thankfully).Childrens dessert consisted on a scoop of ice cream covered in chocolate sauce and this 'amazing' tiffin they were advertising - that was a joke.Bill came to £30 + optional tip - member of staff I assumed to be the manager came and as we were paying by card, took the full amount incl tip. I asked him to just take for the meal and he was rather harse with his cancelling of the transaction - took me aback a bit. Obviously we did not leave a tip. Really poor service and the quality of the food was nothing to write home about.I can honestly say, one of the worst meals we have ever had.Would have preferred a McD's to this!!!!

I recently went to Fire and Stone with friends who told me it was amazing. Sadly, I did not agree! You pay about £10 for a pizza that is cold, tasteless and is overall a waste of money. The place tries to be 'different' putting unique ingredients on their pizzas, but I think it just made everything taste worse. Give me a regular cheese and pepperoni pizza any day! I know several people will disagree with me, but I honestly thing this pizza is vastly overrated and overpriced.

It took ages for our order to be taken and after finishing our meal we waited for almost half an hour to pay. The pizza was ok, nothing special. We also went here a few days before for a sharing platter before a night out. the platter was ok, again, nothing special. And once again, the service was very slow.

We were in a hurry, we had a film to catch in 45 minutes time. Nevertheless the waitress seemed to ignore this as we waited in vain for her to bring our bill. I had to get up and stop her to ask if we could pay there and then, after 15 minutes. Lest we please forget, the pizza sounds amazing on the menu- very promising. It did not deliver. It tasted like it'd been made a momth ago, frozen and then reheated. Thus, losing all it's taste. You'd be a fool to go here for a pizza at Westfield. Avoid, be uncooth, and go to pizza express, indoors next to Nandos, and Vue. Never have we eaten such bland pizza in our lives. If we were given blank pizza dough, it would have had more flavour. Get rid, close down and make way for a far better restaurant, please Fire & Stone.

This was one of many restaurants but one we were glad that we went to. More on the pizza menu than I have ever seen and to have a chinese topping was a pleasent change. We sat outside as they have heaters which was also a nice change especially with the weather being rubbish at the moment. Food was very good. The sevice also very good BUT.... one down side the 12.5 % OPTIONAL service charge 12.5%!!!!!!! we refused to pay. Service was good but not that good.

Visited for a late lunch with my son (aged 19). It promises much and delivers little. Pizza is a simple thing to cook but not so simple to do well. I opted for the salad Nicoise, there being nothing in the pizza menu remotely tempting for me. Admittedly there are loads of toppings but sadly nothing with capers and/or anchovies. Additional toppings include pineapple - surely a pizza crime. The Nicoise was dull, ugly and tasteless. There was no dressing on it. The eggs had been boiled a week ago and the tuna slopped on top straight from the tin. My son had a New York pizza, which was largely overcooked bacon and looked as if it had been scraped up from the sidewalk outside a bar in NYC.Service was friendly, efficient and spot on for this kind of place. There was a stack of wood looking like it was for the wood fired pizza oven. A peak into the oven revealed flaming gas burners. A couple on the next table eat their pizza then got out some tuppaware and tucked into a pudding they had brought with them! Pizza places need to keep it simple and the food will sell itself. The coffee was very good, sadly the food wasn't.

I normally grab a quick bite here when i'm shopping at Westfield, between 15:00 and 17:00 they normally have Pizza offers on which is why I eat here, I don't think I'd come here and buy full priced lunches.

I ate here during the February 2012 half-term with my family.We were seated promptly and I asked for a high chair for my 21 month old son. The Manager (at least I think he was a manager!) said they had 'run out'! We were offered a booth seat. It wasn't ideal, but as the children were hungry we thought we would try it. The restaurant was busy, but not packed.The starters came ridiculously fast, we couldn't believe it. We went for corriander and chilli breaded mushrooms with a mayo dip and a portion of garlic bread. They were all hot and tasty. I thought some of the pizzas on offer had strange combinations of toppings, but there was plenty of choice. As it was half term they were running a promotion of 'kids eat free'. My boys enjoyed their pizzas, but my little one was incredibly busy in the booth and my husband spent most of his lunch trying to stop him launching himself over the back of the seat! As it was, when we left we saw about 6 high chairs stacked up! The Manager could have come over and offered us one when it became free.Our pizzas were fine. Service that had been reasonable stopped all together after our mains arrived. After sitting for about 20 minutes (and trying to stop our son breaking his neck) we decided to get up and pay on the way out. The waitress said 'oh I'm glad you aren't running off without paying'! My husband replied that we had been waiting to ask someone for the bill, to which she replied 'but you haven't had any desserts'! Usual problem of too many customers and not enough members of staff. This is fine for lunch with the kids, but nothing more. Don't go when there are more than 6 other children in high chairs in the restaurant, or you will spend your whole meal up and down running after your child!

A series of events eventually resulted in us going to the bar to ask to pay. Giving up after 40 minutes of waiting for server to ask for the bill sadly wasn't the worst aspect. After waiting an age to order drinks and food our starters came after our main. We had already been given complimentary olives to make up for the previous poor service, it just didn't get any better. The couple next to us refused to pay service charge when they were served mote promptly and in the right order. We could and should have not paid.

Went there with a group after work. Never thought pizza could be this awful - most plates were returned to the kitchen virtually untouched. Isn't there a scene in The Young Ones where someone fishes an old pizza out of the bin, covered in old baked beans and fag ends, but eats it anyway? That seems to be the model for the toppings here: macerated scraps of weird, inappropriate, random food-cubes. They then overcharged us by £105 including a fictitious bottle of wine. They said it may have been due to 'extra toppings. Having said they needed our table in a hurry, the manager then spent 35 minutes trying to recalculate the bill. Avoid

went here while visiting the Westfield centre and we really enjoyed it. The restaurant is lovely and we enjoyed our food also. For starter we got some mozerella balls with a salsa and they were delicious, I will definately be getting again next time we go. My pizza was definately the best - I cant remember what it was called but it was a chicken tikka style pizza with a lovely mint sauce. It was delicious, and my husband got an interesting New York pizza which was very different to anything else ive tried although probably would get a different one next time. There was far too much so we got it packaged up to take away with us. The only negative is the drinks are quite small and its is a very busy place.

Siamo stati a Westfield e fuori dal centro c'è questo ristorante che prepara pure pizze.Certo non sono le nostre!!! Però per Londra ci si può accontentare.La cosa conveniente è stata che per 3 sere ci ha fatto uno sconto del 50%, quindi 5€ a pizza, di qualsiasi tipo, e per Londra che è carissima è stata una manna dal cielo.Anche perchè il locale si presenta pulito e molto carino. Buon appetito!

We went for a dinner on a week night when the restaurant wasn't exactly heaving, it took over 40 minutes for our main to be served after the starter. Even then the food was cold and had obviously been sat out on the counter for a while. When we complained about the service the manager immediately took 20% off our bill but then added the optional 12.5% service, we then asked for this to be removed which he did but we were over all very unimpressed with both the service and the food. With so many other options nearby I'd ignore this and go somewhere else in future.

Arrived. Stood just inside the door at what seemed to be the 'wait here to be shown your table' point. Nothing happened for 5 minutes. There was already clearly less staff than there should be. Nopw, remember that this is a chain pizza house in a very busy shopping center! We signalled to a passing staff member that we'd like to be seated, were shown a seat, and then sat for 10 or 15 minutes watching people either waiting to be served, or waiting to pay bills. We got up and left. As we left and got outside the door (where a member of staff was talking to people reading the menu outside and trying to tempt them into the place), a waitress asked 'is everything ok?'. We said that we had waited too long to be served and had to go. She didn't apologise, and just said that they were busy, but I'm guessing that this is because she had a manager who had not got enough staff in that day and then sent her to get us back in.Sorry, Fire and Stone, you fail. Can I also point out that EVERY other restaurant in the place was full, and with a line waiting to be seated. You had empty tables, and you couldn't keep up.

Don't be fooled by the glitzy interior of this restaurant, when it comes down to the basics this restaurant is seriously lacking. The staff were friendly once they finally took our order half an hour after we sat down, but the food was woeful. We all had salads because we'd had bad pizzas at the F&S restaurant in Oxford. The greens were wilted, the bread stale and mealy and the chicken was disgusting, it tasted like it had been cooked weeks ago. More a pizza hut experience.

Good concept but woeful execution. I liked the menu, but when the pizza's arrived they tasted terrible. The glasses for our drinks were dirty, and when we asked the waitress to replace them she did so with no apology. I watched a manager "clean" the table next to us with a rancid rag, wiping scraps onto the floor rather than collect them up. Karma hit when she then slipped on a piece of bread on the ground next to her, but then proceeded to rudely blame a waitress. There was visible dirt and fluff all over the top of the oil bottle, the chairs were sticky. The waitress dropped a bottle top into my pizza and then very kindly lent over and plucked it out for me. On the bright side there weren't many people there so out food came incredibly quickly. Needless to say we didn't pay the suggested 12.5% tip that they add to the bill for you regardless of party size (we were 2). Avoid unless you are out of all options.

This was my first visit to Fire and Stone and I was not disappointed. The large restaurant benefits from natural as well as artificial light during the daytime. We were warmly welcomed by the staff and shown to the seat of our choice. The menu took us on a tour of Europe, Africa, Asia, Australia and the Americas. Our menu choices took us to Cape Town and Texas. The food was of an exceptionally high quality and very well presented. The menu descriptions were very accurate and the knowledgeable staff were able to fill in if questions needed to be asked. Nothing was too much trouble for the waiting staff who did their very best to serve with efficiency, knowledge and pride. Our individual needs were met without fuss. The atmosphere was calm and relaxing and we felt unrushed. I cannot wait to return to this venue to continue exploring the culinary delights of the continents.

Overall I enjoyed my visit to the Fire & Stone Westfield branch and thought that the service was very efficient and friendly. Our waitress was cheerful and attentive towards us, and the food service was well paced. I enjoyed the pizzas as I thought the variety was different to other Italian high street chains and the toppings on the pizza were generous rather than sparse. I also liked the mini dessert options, it tasted great and was the perfect portion size after eating a pizza main.

Fire and Stone at Westfield sits in a prominent position on the Southern Terrace. The modern unit is excellently designed and mixes bold colours and natural materials to create an engaging space. The restaurant is excellently lit to create an intimate atmosphere for the diner and music is played at an appropriate volume.When we visited, we were immediately welcomed by a member of staff who allowed us to choose our table. The service was very friendly and attentive throughout with the only exception being an unusually long wait for our starters. The food was all excellent, using high quality, fresh ingredients and presented in a contemporary fashion. The range of dishes on offer is very impressive and the pizza toppings truly represent global cuisine. The drinks menu is equally extensive with a good range of quality wines sold by the glass. The dessert menu is small but well selected and the portion size is generous.Overall, I really enjoyed dining at Fire and Stone and would recommend it highly.