PIzza Express in Hammersmith and Fulham

Excelente servicio. Tuvimos el cumpleaños de nuestra hija aquí y nos ayudaron con todas nuestras peticiones, incluso con un niño con alergia a los frutos secos, fueron extremadamente útiles.

Food was very delicious. Specially, dough balls were my favourite. Thanks to our waitress Disha for helping us for everything and she was really kind and nice.

Erjon sorted out everything we needed, absolute legend !

Erjon was so so kind and helpful. such quick service and brilliant food aswell! Erjon was our waiter and gave us such good customer service. As a mother of 3, pizza express is our go to and we come here all the time. This has easily been our best one yet all thanks to the chefs and our waiter Erjon!!! 100% reccomend.

Good food and good service plus people.. thanks to Erjon.. His really helpful..

Very yummy food and nice waiters. Can only recommend

I took my niece for lunch on Saturday. Our waitress Disha was very friendly and the service was great 👍🏼

Thank you for your serivce and smail emnet

Great food! It's a bit busy however they all do a great job of staying in top of everything!

Sahil was excellent and looked after us really well, good deals!!

Erjon is the best stuff i ve ever met thank you for everything we’ll back here for him and food

The manager was absolutely amazing great staff all around and the was amazing thank you guys

Great service, friendly staff and manager!

Beautiful atmosphere ,good service , amazing manager

Poor waitressing Rude behaviour Asking customer to clean the table

Pizza was fine, not the best like we find it always. Service was kind of slow although all servers were on their toes trying to keep up with all the customers.

Erjon was amazing at his service

Bad customer service.they have given me the wrong information about the promotion I was interested in. The should check the information

Great place to eat, Mima was very helpful, will come again.

erjon was our serve and he was really friendly we enjoyed our experience!

pizza was not as good as i remembered .. drinks took ages to get to us and only got the third drink we requested .. literally only received this drink once we finished our food.. 💔👎

Great food and atmosphere, special thanks to Erjon!

Sahil was for a great help in this afternoon. Plus the food was lovely and I was nicely surprised about kids menu.

Visited Pizza Express at White City Westfield with my two kids. We were seated quickly but then ignored for over 20 minutes—no menu, no drinks, nothing. My children raised their hands several times to get attention. Staff walked by without a glance. People who arrived after us were served immediately while we were left sitting there. When we left and asked to speak to the manager, she couldn’t communicate properly in English and simply repeated, “I’m sorry,” offering no explanation or help. She claimed serving wasn’t her responsibility—it’s up to the waitress. Disappointing and frankly shocking for a popular family restaurant. If you have children, skip this place. There are much better options nearby.

Visitamos Pizza Express en White City Westfield en familia (yo y dos niños). Estábamos sentados inmediatamente, pero después de eso, nadie vino a tomar nuestra orden por más de 20 minutos. A pesar de que mis hijos trataron de llamar la atención varias veces, fuimos ignorados. Otros huéspedes que llegaron después de nosotros fueron atendidos mientras estábamos sentados esperando, confundidos y decepcionados. Cuando decidimos irnos, preguntamos por el gerente. La respuesta fue desalentadora: apenas hablaba inglés, repetía “lo siento” y no daba explicaciones. Incluso afirmó que aunque nos sentó, no era su trabajo servirnos. Como padre, esto fue molesto e inaceptable. Espero un nivel básico de servicio, especialmente cuando cenamos con niños. Tristemente, no recibimos ninguno. No recomendaría a las familias.

Disha our waitress was absolutely amazing. Food super good

Great food as always. However staff looks like they have been forced to work there. Avoiding eye contact with customers and not interested in anything but to pretend like they are “cleaning”

Had a lovely meal, Disha was very polite and attentive. Good job Disha!!

Thank you to Luis for the friendly and attentive service 😊 Well worth a visit

We went for late lunch at this place. The food was really nice along with service of sandra. She was really accomodating.

The staff here were completely oblivious to their surroundings as we were sat around multiple dirty tables that were not cleared. The staff also acted as if they just did not want to be there. Waiter was very ignorant and brought the wrong things multiple times. Also they left the food sitting for ages before bringing it because they were all just stood there twiddling with their thumbs therefore when we did get the food it was just about warm. Don’t recommend

Was refused entry despite restaurant being mostly empty

The pizza was very nice The lady that served us Disha was very nice too

Disha kindly helped us out at a moments notice, great service and good dinner!

Excellent service for my daughters birthday. Sahil was extreamly helpful.

Great service from Bia, she was incredible throughout although the restaurant had lots of screaming kids!

Cancelled my economics classes booking after we made it and planned for going

Bia was amazing. Excellent hospitality. X

I recently dined at Pizza Express at Shephard bush White City and had a wonderful experience. The pizza was delicious, and the service was outstanding. A special thank you to Sahil, who provided the best service and made our dinner even more enjoyable. He is friendly and attentive, creating a relaxed and welcoming atmosphere. I highly recommend visiting Pizza Express for a great meal and excellent service! Thank you Sahil once again hope see you again

The service was great and the staff was friendly

Such a good experience! Erjon was so lovely😊

Outstanding Service from Erjon! I had the pleasure of dining at PIZZA EXPRESS , and the experience was truly elevated by the exceptional service from Erjon. From the moment we arrived, he was attentive, friendly, and incredibly professional. He went above and beyond to ensure our meal was perfect, offering great recommendations and making sure we had everything we needed. His warm personality and dedication to customer satisfaction made our visit unforgettable. If you’re dining here, I highly recommend asking for Erjon—his service is top-notch!

Erjon was fantastic, an amazing experience will definitely return.

Went for dinner earlier and had an amazing time our server was bea i believe she was very nice and had good recommendations will be going again!

Super amazing food and service from Erjon, definitely coming again!!

I loved the service, very good and the pizza is delicious 🇧🇷

Food was amazing, pizzas were nice. Our waitress Bea was amazing and had the best service. Deffo coming again!

Cheers to the waiter for providing us with the best service. Thank you Bia

We enjoyed our food and the service was exceptional by Erjon. Thank you

Very good place ! Loved the pizzas, affordable and service was very good ! A thank you to Rudina who provided a wonderful service 🫶 Definitely coming back

Rudina was very polite and helpful. She delivered great customer services. The food was lovely great atmosphere Will definitely come back on my lunch break

Rudina was so friendly and helpful, the food was also great!

The staff were friendly and attentive. I had a Gluten-free pizza which was delicious!

Delicious food and best customer service from the waiter Joni, will come back soon for sure

Joni excellent service with a smile

Joni our server was excellent and very friendly.

I had the Padana Pizza It was heavenly I would give it 10/10. Fast service would highly recommend the diet can start tomorrow:-))

Disha looked after us today, very happy with everything.

Lovely restaurant with very friendly staff and delicious food

Disha was very attentive and served to us promptly. Thank you!

Great service from Nadina, she was smiling and super friendly.

My go to for food! Rudina is always so sweet and welcoming. She always makes sure I’m taken care of. And food is yummy! :)

The food was good, especially the cannelloni!! A shout out to Disha who was amazing and friendly throughout the service :)

The Pizza was amazing! Good ambience. Disha’s customer service was good! Very friendly, can’t lie she’s pretty too :)

This is more to do with pizza express’s lack of communication and, generally, their lack of respect. A request was made online for a pizza party and long story short apparently the White City branch doesn’t do it and instead of responding to the request that was made earlier in the week, I had to phone everyday and had no response, and today someone who is clearly brainless answered the phone but does possess the mental capacity to be rude and condescending by saying “well no one got back to you as this branch doesn’t do pizza parties……”. This is quite upsetting as this was for a child hence it would’ve been good to have been contacted somehow To reiterate the person on the phone was very rude and condescending and didn’t see anything wrong with my not having been communicated to regarding that branch not doing pizza parties. The moral of the story is: when pizza express say yes to something, it seems to mean no. When they say their pizza dough is freshly made on site, it’s actually frozen pizzas they’re serving it seems

Had a lovely meal here, served and seated quickly, our server Marcelo was brilliant and really helpful! The food was great and didn't take long to come, will definitely be back :)

Was nice, I ordered dough balls, I didn’t get the dough balls. I was more taken back that the staff serving my drink thought a quarter of a mint leaf was good presentation. See image below lool it looks like an accident..

We were in many pizza express in London, but the one in white city shopping center definitely worth visiting. A lovely waitress Bea (hope i remembered correctly) was a fantastic cool lady with an excellent customer support. The food we took was calamari, pizza and pasta and cocktails and all of them were just very delicious. Huge thanks everyone but specially to Bea. As no matter how tasty the food is if you are welcomed nicely it doubles the satisfaction☺️

Terribly disappointed, the customer service is poor, the waiter is unpleasant, no smile, we ask for takeaway, he puts a box on the table, refuses to give us the drink. It seems like he doesn't want to work at all. This will be the first and last time they see me in their stores

Pizza Express in Westfield Shepherd`s Bush is consistent with other branches. Tried to eat dinner here because of my pasta cravings and it did not disappoint. Not too posh and not too "fastfoody" vibe. This place is just right if you are looking for pasta selection inside Westfield mall. It has its own place which is located just one floor above the food court. + Staff are responsive and accommodating.

Went with two kids when it was pretty empty only two other tables were occupied and there were four members of staff out in the restaurant as soon as they saw we had kids in a pram with us. We were sat at the back next to the toilet, but I asked if we could be a couple of tables away from the toilet given there was plenty of space which was obliged without too much fuss. I asked for a highchair for our two year-old. Nobody came to give it so after waiting standing next to the table for 5 mins I went and got it myself in the end. The kids were hungry. The place was empty. We flagged that we were ready to order. Waited 15 minutes still no sign of anyone to order flagged again waited 10 minutes at which point we got up and left the restaurant. What a waste of time PizzaExpress is notoriously known for being great for kids just not this one. it’s run by a bunch of young kids who were more interested in their own banter and staring at their phone rather than doing any work. They only thing we saw them do since we arrived was start taking the order from a young couple who came in after us. Waiting a long time to order with young kids is painful and when it’s busy you understand but the place was >90% empty

Marcelo my babe 💗 he was so helpful and kind and encouraged us to get the app which meant we got 50% off our bill. He made our evening with his kind and diligent service. The food was also really yum for a pizza express :) xx

Awful experience, rude staff... 2 hours wasted and the food genuinely did not taste good. it was overly greasy and im so disappointed.

waited more than an hour to get seated, when we got inside we waited half an hour for someone to take our order and the lady who was served is had a horrible attitude when serving us and we asked questions and had to be answered by another worker. the food took another 40 mins to come after we waited all that time!!!!

My husband and I have Pizza and food are excelwnt

i’ve been to this restaurant a couple of times and every time the waiters have been so unbelievably rude it makes you feel uncomfortable to eat there it’s great food however you don’t feel comfortable to eat there because of how rude the waiters are.

When we arrived in the resturant the workers were very rude and not welcoming. They made us wait at the door to be seated even though there was plenty of seats available. When we were seated the server just gave us the menu and did not explain anything in the menu. They also did not ask us if we’re allergic to anything, which is very concerning. After ordering our dish the food arrived very dry and the dough was very thin and the edges were burnt and the pizza was very hard, after trying it we did not like it, and told the server to change it. “He responded rudely what can I do”. He then went to the chef and started speaking about us in his own language. Afterwards we asked for the bill which took a long time to arrive, when we asked for the service charge to be removed he made us pay for it. When we asked for a refund he did not do it as he told us “you guys ate it” but the portion was very small for 3 people as we was sharing a large pizza which wasn’t enough for all of us too. a very bad experience I’ve ever had in a restaurant and I will not be coming back. I will also be talking about this experience on my social media platforms.

I’m not sure where to start with this place. Yesterday, we decided to have pizza from Pizza Express in Westfield, and honestly, it all went absolutely wrong. The food quality and how it was prepared were really poor. My husband had a Margherita pizza that was probably precooked; it was not well cooked inside. My Leggerissima Pollo was donut-shaped, and there was rocket in the middle, which was just not presentable. My children didn't touch the pasta we ordered—mac and cheese and bolognese, both of which also seemed precooked and just warmed up. The waiter was not enthusiastic at all and looked very frustrated. To top it all off, we left our westfield kiddo car outside, and I specifically mentioned it to the barman. Once we finished, we came out and found our car had been stolen. The barman called the manager, who only told us to report everything to security, leaving us to sort out the situation. I will never go to a Pizza Express again, especially not the one in Westfield. It's just a waste of money!

Tiny tiny portions, felt as being cheated for the price and hungry when we left. Caesar salad had a lot of vinegar in the sauce which made the salad too acidic, and especially surprising for a ceasar one. Odd service as well with staff providing pepper instead of salt and being slow. Can appreciate it's a busy period (was on 26 December), still not a good experience, we understood why it was the only place without queue! Would not recommend, clearly in need of some quality and management review.

Unbelievably rude welcome. We were made to wait in a corner by the waiter. As we waited we saw people coming in and out. Eventually I asked the manager why were we not being seated only to be told that they no longer taking customers as it was Sunday and the restaurant was closing. Atrocious service, clueless waiters and staff. Avoid if you can !

The food was very delicious. Especially Marcelo is very caring and friendly. We were very pleased with everything.

Qué horror. Este lugar fue impactante. El lugar es corto en personal, y solo tenía una persona trabajando en la pizza. Como resultado, estábamos haciendo cola durante 40 minutos para divertirnos, los empleados no podían molestarse en salir de su culo y al menos sentarnos. Después de todos estos problemas, sus sistemas cayeron, lo que resultó en que nadie podía pedir o pagar la comida. Como ya nos habían retenido durante una hora de nuestro tiempo, decidimos irnos e ir a la casa de campo. Sube tu pizza exprés de juego, y lo más importante tu falta de servicio y personal.

Today, I visited the Pizza Express and my experience was extremely disappointing. Order Issues: Initially, the staff forgot to take our full order, and we were left waiting for an hour. Incorrect Order: When part of the order finally arrived, the garlic bread was missing mozzarella, causing yet another delay. Missing Items: When the remaining items still hadn’t arrived, we decided to leave. The manager, who wore a head covering, didn’t apologize for the delay or even acknowledge the inconvenience caused. Billing Chaos: The billing process took 10-15 minutes. When I requested the manager to expedite the process due to our long wait, she rudely stated that they were short-staffed and we’d have to wait longer. She even falsely claimed that she had informed us earlier about the staffing issue and didn’t apologize once during the entire ordeal. This was my first visit to Pizza Express, and it will definitely be my last. I would not recommend this branch to anyone.

Hosted a Pizza-making party for my daughter's sixth birthday - with half a dozen other 6 year olds. The staff were welcoming and attentive with special mention going to long-time pizza chef Marcelo. The girls loved donning paper chef's hats to make their own pizzas and then playing games around the table while waiting for them to bake. Thanks for the memories!

Dear Mima is the best , even if we are turist, she made us feeling like eating in our neighborhood ❤️ but renember the classic pizzas are the smaller ones

Good pizza, cold pasta inside and out, cooked over high heat.

The food was really bad and the staff lied about food and menu . I’ll never come back to this bad place again. Don’t waste your money to make this business richer 👎👎👎

El Shepherd Bush W 12 pizza express siempre es un servicio de 10 / 10 me encanta venir a este lugar. El personal es muy servicial, la comida siempre es deliciosa y nunca tener que esperar mucho tiempo para la comida después de que el pedido se ha realizado. Yannis y el equipo, especialmente la señora que había trabajado en una pizza express durante mucho tiempo son un verdadero placer.

Good morning, I happen to visit Westfield branch on Saturday the 16th of November 2024. Better say, I intended to. I was spoken to by manager in an extremely rude and arrogant manner, he called me "body" and asked me to wait at the front as if I'm 5 years old boy. Also, I was told "we are short of staff". His colleague did not do any better he called me "my friend" and told me that "we are not ready for a new customers for another hour". For both of you as follows: I'm not your body, I'm not your friend or mate. I'm highly educated with doctorate and OBE. And I'm a gold member and a customer since 1998. Your behavior and service is appalling and if you cannot take a pressure of job in hospitality, move on. I will never visit this branch ever nor will I ever recommend it to anyone. You represent a big successful chain but it seems like you do not really care. You put shame on all of your colleagues and the company. You two are disgraceful. Dr R W Pacak OBE

We went there for my son’s birthday and I asked one of their staff members if it was ok to eat his birthday cake there after we had finished with dinner. This was confirmed to be ok and they even prepared the cake with the candles lit. Suddenly another staff member came to us abruptly talking with such a stressful tone of voice that the cake has nuts in it and so cannot be eaten on their premises or he could lose his job. Obviously we don’t want to be there anymore and went to pay and leave however we wanted to use a discount code see had but they were not aware of the fact that the discount applies and we had to explain it to them until they understood and accepted. What kind of customer service is this …? It’s bad enough you messed up our birthday mood but didn’t even want to accept the discount code. If you spoil customer experience then really you should provide discount as a good gesture/conciliation. Pizzas are too salty and greasy not worth the price. The location itself is not comfortable.

It may be the time when the place was a quarter full, and everything was sleepy, but toilet-wise, it wasn't amazing. The waiter didn't come to check if everything was okay, we asked for tap water, they didn't bring it, and only when we asked again did they bring it. When we asked to pack the remaining food, they brought us a cardboard box from the restaurant, intended for deliveries and placed it on the table, that is, we had to put the salad in the box by ourselves, and then ask for a bag. The feeling of not wanting to make an effort. We are not spoiled but it felt like there was no effort at all. Other than that, the food is very tasty.

Went there with my 3 children. The food was horrible!!!! I ordered the chicken Cesar salad. You could get better salad going to Tescos! The guy who took our order was so miserable looking that it made me feeling I shouldn’t be there because I was somehow ruining his day. When I asked for my children’s dessert they brought us brownies that were cold and rock hard. On the menu it said it came with strawberries and icing sugar. The woman just cut a tiny brownie in half chucked it on the plate and that’s it. Paid £45 for the worst meal we ever had. Never again!

Bit of a disappointment. Can’t really comment on food. Booked a table for 1330. Running late so tried to call ahead to let them know. No one picked up. When we got there at 1340 there was a long queue to be seated and it was almost 1350 by the time we got to the front. It was clear from the staff reaction that the table had never been available for us so we left. Don’t think they were really coping and/or the booking system had failed. They apologised but there was no real explanation

Went there 5pm they were not taking any new tables. Went there 8:30 pm same day they were not taking any new tables. Refused service twice in a single day all while the restaurant was not even half full.

Amazing SERVICE ! Such a friendly team !!! KARIMA was lovely and so helpful with the menu and took the time to go through it with me This place in Westfield is a must ! Their pizza is amazing I had the padana ❤️ Definitely coming back

Really wanted cannelloni but they turned me away as they were “short staffed”, although around 80% of their searing was available. On a Monday at 2pm. I tried booking online which showed a table available at 3pm but the online booking didn’t work! I went back to ask if they could book it in person and they said no, only online (although it was broken). Should be better managed.

Very good pizza, both with and without gluten :).

We hadn't been to Pizza Express in years and Karima was fantastic.

Love the Romana Padana! Disha and Karima were very helpful.

we waited almost an hour just to receive the wrong order. we didn’t get discounted and the pizza we then received after was burnt.