PIzza Express in Hammersmith and Fulham - Phone Number, Reservations, Reviews

Visited as a treat for my teen daughter. Food was lovely, only complaint was the waiter. Had no interest in speaking to us, from the moment he stood at the table . Barely said what would you like, no eye contact, no smile nothing. Brought food over and when I was still eating took my daughter’s finished plate which I find quite rude. He then hovered over me while paying I presume to see if I would tip. Which was a resounding no which is not my norm. A smile and jolly demeanour would go a long way.

Asked to wait for 20mins only to tell that they are short staffed and cant take anyone in. Poor customer service.

HORRIBLE . First of all; the staff was kind of rude? We didn’t get served at first and had to wait at least 20 minutes to get the check after we finished eating. And the food? what the heck was that? The salad didn’t had half of the ingredients that were on the list, also it just was really nasty, and for £ 16 ? That was worse than the meal deal salads. The pizza was ok, not the best for that price. Atleast it was accurate to the list… If I could, I’d give it a zero stars. Last day in London ruined. Do better :)

I ordered through Uber eats a vegan pizza and received real cheese. It’s a shame because I ate in a restaurant recently and it was great but after this experience I’ll never come back

This store and staff are by far the worst I've encountered, went for meal , poor service from onset. Then charged twice no one was bothered and said wifi issues will get refunded in few days?? I did point out transaction went through but waiter ignored and did twice no receipts and manager didn't care either , went back after week to speak to them as still no return of funds , Manager Taylor blamed wifi said they have issue all time, again fobbed off with a email address and his name and said it will show in few days or if not come back or email we sort! Well no surprise nothing returned again! So emailed no reply or acknowledgement! Went back again asked for Taylor staff said he walking about Westfield? I said call him they went off some time later another man came and said what you want with Taylor I explained he said oh I know we can't help take this email and ask.them???!! I was utterly shocked at his behaviour as he laughed and wasn't bothered! I explained and again he then said what proof you have? I has shown everything to Taylor and on day it happened reported immediately? Where is the incident logs for this store? He was so nor bothered. And then said we don't have this problem? Then why did Taylor say it happened all the time ans they raised with headoffice? I was give the customer experience email, which was even more pathetic explained all to them and the same questions! Surely they would check the branch not AGAIN ask me. They are useless and have no care . I won't be returned. Your managers at Westfield are not trained in positive customer experience or how to deal with customers.

I have to say I worked there for a few years and never use the pizza express until last year I've been disappointed with pizza express overall but this one you actually get a decent pizza nice and hot and actually looks like they put toppings on not shredded bits of chili now it's my only priority to use this one because the standards are a lot better

Decent food and service! Starters portion size could be better

Very tasty food. We had some new dough balls which were extremely tasty. My partner's pizza was very oily but mine was perfect. The chilli oil wasn't spicy tho... The place itself is very strangely illuminated and gives you a Go to sleep vibe but otherwise nothing else to say. See you again soon ! With Love, K @f.i.traveler

Cold food, and very bad service, waited over an hour for our order and they forgot to give our sides. Very disappointed will not be coming here again!

Super sweet staff zofia in particular was v friendly, good food, gluten-free!

(UPDATE): I emailed them on the 9th July as they requested in the response to my complaint and they ignored that too. Seems to be a trend with this place. We were sat down, we waited 10 mins, politely tried to get the waiters attention, when I finally did he was annoyed and looked at me rudely then carried on for a while and didn't come back so we got up and left. I won't return. Happened 5th July at 12:45 pm in case management want to investigate this.

We originally booked Las Iguanas but they were so short staffed they couldn’t serve us in time for our visit to Abba Voyage despite having 1.5hrs to spare. The whole centre is difficult to navigate but when I arrived and explained our situation to Lewis at Pizza Express; he was so friendly and kind and promised to serve us in time. Lewis was a fabulous ambassador for the brand, so attentive to everything from drinks to food orders. We were 2 couples, each wanting different things. He kept an eye on our drinks, helped us with directions and suggested food. Lewis was engaging with all 4 of us. We all honestly felt we had never been served better, hence the 5* review. He was even really grateful for the tip. We listened to him at other tables and he was the same with everyone. Fabulous visit and the food was great too. Pizza Express, this man should really be a manager if he isn’t already. He should definitely get a bonus anyway!

Horrible service (great food) but we constantly had to ask for the bill and when we eventually got it, the man did not put the right amounts on the card (we were paying separately) and accused us of not paying enough, even though he was the one that made the error and would not own up to it. We also had to wait over 30 minutes for a pizza and when we tried to get the staff’s attention we would get ignored

Ate here yesterday lunchtime Friendly service from Luis Food and drink find - dough balls tasty but tepid at best Quite a few large groups of kids in there (which is fine) but super noisy - hard to speak over it tbh

Noted previous reviews on service We thought it was fine We were served by a kid called Luis who was friendly Food pretty good Dough balls Calamari Nice salad Pretty good pizza romana One sundae One cappuccino Couple of glasses of wine and a large bottle of water £100 with tip - which is average these days! Only 4 stars as dough balls lukewarm and no salted caramel sauce for sundae (chocolate instead which wasn’t great)

Honestly appalled at the service my family and I have just received. Waited outside for about 10 minutes, no worries, except we were completely ignored. The staff were just avoiding eye contact, didn’t communicate a waiting time and were just rude in general. Again once we were sat we were waiting for a further 10-15 minutes with absolutely no communication once again, no one to take our order. When the server went to take another tables order first, i asked him how long it would take as we would just end up going somewhere else. He ignored my question and waved his hand to me, walked over and asked what we wanted, with no apology for the lack of communication. Been there for years and usually they are great, but the past 3 or 4 months i’ve gone home feeling like i’ve wasted my money, and like the staff just don’t care.

We had dinner here yesterday (with my son and his group of friends). This is not our first time to dine here. Unfortunately on this visit, the service of the food was toooo slow. We had to follow up several times for our orders. What’s worse, the service staff seems to be very tired and grumpy. One even sighed loudly while talking to us. A BIG Shout out to Mr. Elion who was the only one smiling and willing to be of service to our table. Quick and accommodating he was. He deserves to be acknowledged (and promoted). Thank you and Keep it up! Food - same consistent Pizza Express 👍🏼 But hopefully, the overall service will be always consistent, whatever day or time the customers dine.

Had a great dinner here and great service from Erjon!!! Would recommend ☺️

Erjon friendly waiter! Fast service

erjon was our waiter and we had amazing service the food was good and the atmosphere was amazing and calm.

Erjon was a great waiter and the food was amazing.

Cheap and delicious pizza, even better if you choose pancakes!

The service was the worst I have ever experienced out of all the restaurants I have been to.We asked for water 4 times and the food itself took more than 1 hour.It wasn’t even worth the wait because the food was horrendous.For your own good never go to this place there are better restaurants if you go down the escalator.I hoped I could give zero stars maybe even negative.

Erjon gave good service very quick

Overview: High street chain restaurant known for serving pizzas, dough balls and italian food. Pros✅: The service was great! Our waiter was very attentive, kind and served us very well. Everything was freshly made as our dishes were served piping hot. Great atmosphere as we went on a weeknight so wasn’t that busy. They also offered us garlic or chilli oil which was a nice addition. Cons❌: Pizza express is expensive and I wouldn’t go unless there is some sort of deal e.g. on the app there was a deal for £9 for a classic pizza and we also had a free side as well. The pizza crust was slightly burnt which was unfortunate and also some of the calamari rings had some burnt breadcrumbs. Recommended dishes: 🍕 Romana pizzas 🧀 Halloumi bites 🍞 Loaded dough balls

Pizza Express Review: I had a great experience at Pizza Express, especially thanks to our waiter, Erjon. He was patient and helpful with the menu, taking the time to explain different options and make recommendations. Erjon’s excellent service made our visit really enjoyable. Highly recommend!

Erjon one of the kindest guy I ever met.. Great servings.. I appreciate that🫶

We had an absolutely amazing time and our Server Erjon is truly fantastic, with phenomenal service and food I look very much forward to returning in the future!

Erjon was a fantastic host and amazing pizzas and dough balls. Highly recommended branch.

Erjon is very friendly and his service is very good.

Taylor was great! Very pleasant experience

Thanks to Taylor for the top service 👌

Celebrated my daughter’s 13th birthday with a big group of her friends. Sahil & team were very accommodating and made the celebration special. Seamless booking and communication with the manager ahead of the event. Would go again.

I came with my friend for dinner tonight and our food was amazing but the service was even better. Thank you to the lovely zofia she made our whole experience! Will definitely be back!!

The food is great, service is even better especially Erjon. He was great!

Poor service, people complaining and a 'team' of staff being supported by two or three hard workers who were themselves clearly getting annoyed. For 2 adults and 1 child, we paid £63 for average food which was served by an incredibly miserable server who virtually threw the child's pizza onto the table, whilst starters were still clearly being eaten. Our table was still not cleared 10 minutes after finishing our mains, despite a couple of staff doing very little (other than desperately trying not to make eye contact). Generally very poor service and if this is what an early Friday afternoon is like, I dread to think what happens at the weekend. A disappointing hour or so in the middle of a 2 day trip to London. Genuinely wish we'd have gone elsewhere.

Totally disappointed… being vegetarian, I always have ordered giardinera with xtra jalapeños. First time, came without parsley. Second time without onions. As I was dining in…was easily corrected. Today (30/5/24)…. I had a takeaway polo ad astra and giardinera. ONIONS AND PARSLEY MISSING!! £ 14…a proper pizza was expected. When you try calling them….phone is never answered.

Great pizza and super fast service at the Shepherds’ Bush location right next to the Sherlock: The Official Live Game. Our waiter, Mima, was absolutely fantastic and went above and beyond to deliver an exceptional service!

I like the pizza from this place.staff is so nice .always welcoming.specially andria she is so nice . Highely recommended

Wonderful, phenomenal pizza. And Marcelo is a show apart, a sensational professional, as well as being a very nice guy.

Pizza express is best in london . I always prefer pizza express to for nice pizza .staff is also nice . Specially andria she so nice and lovely.

Really enjoyed our meal made to perfect perfection.My daughter never has PPE ,today she finished her BBQ chicken pizza . 9/10 overall experience. We 4got to take photos,as we were hungry we tucked un and realised we eaten the evidence of a good meal

After a great experience at the Pizza Express Shepherd's Bush, we wanted to try this location at the Westfield White City. However, this experience was the complete opposite. After arriving, we waited at the "Wait here to be seated" sign - only to be completely ignored by the women behind the bar. Another waiter coming out of the restaurant area went to join that woman - also ignoring us. After waiting for 2-3 minutes without any reaction from the working staff that clearly noticed us, we sat down at an available table near the front bar. One minute later, some other person comes to the table to only tell us that they're closing down that area. And off he went again. No offer to be seated anywhere else. No word about whether all tables are taken and to please come at another time. Nothing. Just, that he doesn't want us sitting there and that's it. Mind you, this was around 8pm with the location open for another 2 hours. After this experience, we left and went to a different restaurant. This location won't see us ever again.

First of all, when we entered the restaurant, the waiter who greeted and seated us at our table was not very welcoming and even though the whole place almost empty, he made us sit at one of the smallest table but we changed it later. We ordered pizza and dough balls. Dough balls were ok but pizza definitely didn’t live up to its value. It was like supermarket pizza. As far as I can see from the comments, there are a lot of similar complaints about the waiters.

They made us queue for 15 mins first then told us to book which was 45 mins later. After I waited 1 hour to be seated, we showed up to be told they have closed the kitchen. They said they have cancelled all bookings yet nobody had cancelled our booking. Wasted an hour of my time with no remorse and full of lies.

Such a disappointing experience today - 4th May at Pizza Express in Westfield. Service and attention was simply not good enough. After being seated, it took such a long time to get the attention of the waiter to take our order. Other people seated after us - their orders were taken straight away whilst we waited for ours to be taken…. We waited over an hour and ten mins for our pizzas to come. It’s was uncomfortably hot in the restaurant also. When I voiced my concerns I was told the chefs were struggling with the amount of orders. If that was the case, I would have much rather have been turned away and told you were fully booked rather than wait that ridiculous amount of time. So disappointing as expect so much more from Pizza Express. Will not return.

Amazing. I sent our group order ahead of our arrival. We were seated promptly. The staff were engaging and respectful. The food was timely prepared and the service was with a smile. Thank you Westfield Teammy daughter and her friends had a great experience.

I recently visited Pizza Express at Westfield White City with high hopes of enjoying some delicious Dough Balls, courtesy of a free code. However, my experience quickly turned sour due to the disrespectful and humiliating treatment I received from the manager. Upon presenting my valid code, instead of checking it as per the terms and conditions, the manager, who seemed more interested in changing light bulbs than assisting customers, insisted that I couldn't redeem my free Dough Balls without dining in and purchasing a meal. Despite my attempts to explain the terms and conditions, the manager's dismissive attitude and refusal to acknowledge them left me feeling belittled and disrespected. As someone who works in the hospitality industry myself, I was appalled by the lack of professionalism and basic customer service exhibited by the manager. It was evident that he made assumptions about me and my friend based on our appearance, disregarding our loyalty as regular customers. Feeling humiliated and unappreciated, I left Pizza Express feeling utterly disappointed. Thankfully, the nearby Pizza Express across the street restored my faith in the brand by treating me with respect, validating my code, and providing the Dough Balls without any hassle. In conclusion, my experience at Pizza Express, Westfield White City, was marred by the manager's rude behavior and refusal to honor a valid offer. I will not be returning to this location and would caution others against expecting respectful treatment or adherence to company policies.

A bit of a mixed review. The food was excellent and we couldn’t find a fault with it, however the serviced we received was extremely poor. We had to ask 3 times for our drinks to be brought out (the starters and mains arrived before the drinks). Then had to ask for clean cutlery and napkins. We then had to ask twice for the bill to be brought out and a further two times for the card machine to be brought over so we could pay. I appreciate it is a busy Saturday lunchtime however service this bad should never be acceptable. I believe the waitresses name was Sandra however it was multiple members of the team who let us down. (Table 92, 13:15 booking).

Very poor ,slow and unresponsive service.Staff not very helpful and are looking to do the bare minimum. Toilets are dirty and a mess. Food was fine and as expected in Pizza Express. Sadly, the worse Pizza Express I have visited in London.

Ate at this pizza express for dinner today, had a great time with my sister, lovely meal and great service from our server Mima. Would 100% recommend :)

Worst Pizza Express! Somehow they were unable to cook pasta correctly. Most of their drinks were out of stock and there was no apology about it. Service was unbelievably slow and bad. We were given an awful table even though the restaurant was empty. Honestly regret not going to the Nando’s next door!

Ive been here on a Sunday it took almost an hour to get the order. Secondly, this is the worst pizza I had in London. The dough was like super market pizza you get for £2. Don’t waste your money!

We were looking for a place to eat pizza as it was a Sunday and the mall was closed with most shops so we decided to eat at pizza express. Never have I thought it would be the worst decision, staff are just so impolite, no one greets you with a smile nothing, we sit down looking at menu and when we get to order staff was just so rushed for no reason, when we got the drinks to our table the staff said they didn’t have my partners drink , so my partner asked what else do they have and the staff said everything else🤨, so rude and not even trying to offer any drinks. The pizza was okay but I’ve had better, the pizza tasted too much of the pickled peppers and it ruined the whole taste . When we wanted the bill, we waited so much and I’ve asked a lady can we please pay and she said yes and walked away, waited another 5-7 min , when the same guys who bought our food came with the card reader, he didn’t even say thank you after we’ve paid he just left running again not even a thank you, what kind of service is this ????I understand it was in its closing mode but Jesus Christ please don’t bother coming here it will make you feel not welcome at all.

Débora provided us such a great experience. We will definitely come back in our next visit to London. Thanks

We went their yesterday as a family for a birthday celebration and a bottle of soave (wine) was added to our bill along with venezlana fund which we didn't order. Our group does not drink alcohol and we would never have ordered this. I want a refund for something I didn't even order. Please check your receipts I have tried to contact you and left three messages with my phone number. No answer just an answering machine. How can I contact you to speak to you. I have also written a complaint to the complaint s team. Again no response apart from a generic email.

.**Absolutely Horrible Experience** Having frequented Pizza Express in the past, I decided to book a table for my daughter's birthday, anticipating a smooth experience for our party of more than six. However, upon arrival, despite being early, we were met with disorganised service and a delayed table. We stood waiting despite 4 staff members hovering by the bar and 2 other staff members walking past me a few times. Eventually I approached them, to which they said my table wasn't ready. We continued to wait. Even after being seated, we were left unattended for extended periods more than once. Again... I went and requested for someone to take our order! We had the most unbothered, uninterested waiter who just seemed fed up(it was early afternoon btw). I informed the staff that I had bought a cake and if they could accommodate us... our requests for service, including for our cake, were met with an unbothered attitude that I couldn't understand considering that we had seen them organise the same thing for another party 5 minutes prior. To add to the frustration, essential items were missing from our order, and no one bothered to rectify the situation unless we told them. When it came time to cut the cake, we were left to do it ourselves, amidst comments about keeping the area clear for the staff's convenience even though the space we were given to sit was not suitable for our party size. Feeling more like a burden than customers, we swiftly paid and left. Unlikely to return to this Pizza Express. Maybe re training is required on how to treat customers especially when dining with children.

The Pizza Express is located within Westfield. Special Thanks to Sahil there, who provides excellent personalised service 👏. Five-star rating for Sahil's customer service. Special remark to his manager. Thanks

Meal with family ?Only Westfield pizza express.Girls and manager absolutely amazing and helpful I have never seen manager on shop floor helping staff Good Job

Worst experience of going to a pizza express in my life. Waited 15 minutes for a waiter to appear and his first words were " what do you want". Terrible customer service. Got the order wrong and couldn't even accommodate a slight change in making a kids pizza on the thinner base. Would not return to this restaurant.

Very nice place to eat and Ms milan was very nice, and helpful.

This restaurant is an absolutely phenomenal place for dining with five start service. We started off to a rocky start, however, we left tremendously pleased. Lorenzo and Rhianna were one of the best servers who calmed us down when we were unsatisfied with the service provided. I will definitely give 10/10 for the experience we had.

Food is generally very nice, but I was left disappointed during my latest visit. Food took quite a while to come, with it coming after others who were seated after us, and was overcooked, the crust of our romana pizza was solid and impossible to cut, and parts of the base were very hard, like crackers. The garlic mushrooms were lukrwarm, so they were left unattended for some time (asked for food to come together and not separately). Will stick to dough balls as starters for next time. Service was fantastic as usual, only waited 5 mins for a seat and everyone was friendly. Overall a satisfactory experience but not as good as it could be or has been in the past.

The most terrible pizza I have had in a long, long time. Totally not worth the money.

Awful service. Dirty plate left on table and they placed the next course around the dirty plates instead of removing them, and just walked away from the table leaving the dirty empty plates there. Pizzas were all burnt. All the pizzas tasted like the base was gluten free, no chew to the base and that weird unpleasant gluten-free taste. Just plain bad.

Delicious pizza and very nice server charlotte

Everything was excellent and especially the waiter shams

The food was amazing and the service was impeccable, we were served by Laura who not only catered to our allergens, helped with suggestions and even assisted with a required discount during payment, she is a credit to the company and we will definitely be back!

Our Experience is unforgettable. I was served by Emmy. Emmy is very good, friendly and she knows what she is doing. We’ll definitely come back again.

Was served by a lovely Asian girl. She was very patient with me when I spilled a drink all over her , felt so so sorry, made sure to tip her £50 for the mess x

Went in to the pizza express the other day and was served by a lovely young lady called Kiera or Kaira. She had excellent customer service skills and was great with my little ones. She is an asset to your company and deserves the recognition for such!!

Pizza Express at Westfield London Shopping Centre

I recently visited pizza express westfield and it was a delightful experience! The food was impressive, and the pizza was rich and delicious. The staff was friendly and provided excellent customer service. Specially a waiter named sahil was very kind and polite. Definitely a five-star treat for pizza enthusiasts!

Food was poor made a few people ill. Service wasn’t great either had some spilled drinks and just overall slow service. Wouldn’t recommend this particular branch of pizza express.

Amazing service, quick and very friendly staff

Pizza dough was terrible quality and cheese was definitely not stringy and typical mozzarella - looked like grated cheddar which is very strange as I’m usually happy with the pizzas here. They have definitely changed their ingredients and was a huge let down. Had to send back one pizza as the crust was still very undercooked and doughy. Dough balls were the only saving grace. Manager was nice and offered discount and apologies. I’ll be going to other Italian pizza restaurants in future, there are plenty of nicer ones around for cheaper prices.

I was in dire need of some herbal team and scoured the immediate local environment. Thankfully this restaurant had delicious mint tea. The staff were kind and attentive.

Lovely staff and food was really great!

Best pizza ever, service was A1

Best pizza ever … cool manager and cool workers.

I usually like Pizza Express for its consistency and food, branches such as in Ealing, Windsor and Radlett is where this happens. The Westfield White City though was a big nehh! We were greeted with a yawning waiter on the door. They say, first impression counts right? Body language is so off that he made us feel that our patronage with the business is not valued. Upon ordering, as my son has a slight intolerance to tomato, I kindly asked the waiter if my kid could just have plain pasta. To my surprise, apparently this couldn’t happen! I mean! What?! Plain pasta with no sauce, I asked why, I was replied to with ‘the manager don’t want us to do this’, ‘we put the pasta in the oven where we cook the pizza’. I mean what?! Even in Italy I have never ever heard of this. If it couldn’t get even worse, I asked for water as my kid was asking, when I asked a waitress, it was like talking to a zombie! Uninterested and unhelpful. The water arrived with no glass or ice, I asked for ice and have given me ice on a dirty glass. I asked for a Sicilian lemonade and literally tastes like water. Trust me, I know the taste as I’ve had it literally millions of times before. The food came out, pizza was ok but the lasagne was burnt. It was not even busy. Thumbs up though for letting me hear all your life story and gossips (waiters and chef). So unprofessional! I think I would stick with my usual Pizza Express branches that actually loves what they do.

We had a lovely experience here yesterday and our waitress Laura made it extra lovely! Thank you Laura 👏

Gluten free pizzas are so small for the price! Dough balls are yummy. Cocktails are okay but nothing to scream about. Lunch today for 5 of us was £70 which we found to be quite pricey. Service was fast and friendly.

We were on a shopping trip in Westfield. Had a take out; Calabrese and chicken & pesto pasta. I have always been a big fan of Calabrese but their pizza have shrunk in size. Also their chicken pasta had only a few pieces of chicken. They didn’t bother to give fork/knife or napkins.

I been in Saturday with my family and we have nice food and also the service was good. When we arrived on the queue the manager told us we had to wait for 20/25 mins and after 3 mins He comes to us and He said “I found the space for you guys”. He was very friendly and welcoming. The food and drinks were really nice and quick. The waiter Lorenzo was very attentive and really helped us to choose food. Thank you guys we will see you soon for sure!

Ci ha servito Lorenzo... Bravissimo ragazzo cordiale e ci sa fare con i bambini. Mangiare qui e come stare a casa

Wonderful service, amazing pizza. Love this place!

Pizzas were amazing, service was disapointing. Very basic, no explaining not even trying. From helping with the little one, to helping with their own loyalty scheme to the end where i asked for the menu after we clearly finished eating, then had to explain i eanted the desert menu and then was told when already asking for dessert that they vhoice one was sold out and then choice two was dold out too. Lets just day ee had no dessert paid online and quickly left. Ehat a shame on service. It wasnt even busy.

The welcoming was terrible. We were kind of told off by a male staff with pony tail just be cause we enter from the wrong side. (It was not clear at all.) So, we decided to skip and went to eat pizza somewhere else.

Amazing experience and the staff were present and alert. Outstanding service from mariam and the manger, massimo who were super professional and was extremely kind. Couldn’t recommend this branch enough.

The pizza express is located within Westfield. There was a quene outside the pizza express even though there was plenty of space. The service was very slow but the staff were lovely. The pizzas and dessert were delicious. And there was a lovely atmosphere

We always go to pizza express in Westfield’s White City. We are always greeted with kindness and the customer service is impeccable. The manager Massi is also very helpful and friendly. Great work guys. Keep up the excellent work👍

Visited yesterday for Lunch, waited 30 min to get seated and finally sat down, had to wait 10 more min for some one to come take the order. After ordering 3 starters and drinks to begin with, i told the waiter I'll let him know what pizza's I want after few min but he still cleared all the menus from the table. Trying not to get offended we enjoyed our starters, finished them at 2:50pm. Waited for 10 min and tried calling them but the waiters were too busy taking care only of tables reserved for 10 to 15 people. We waited 20 more min at least wanting to order our favorite warm chocolate brownie, which is a must for our every visit to PE but the waiters are too busy running only around those reserved table. Most funny thing here is the waiters are too busy to even come take the bill. After waiting like idiots for all that time, we paid the bill through the PE app and left with "0" satisfaction. We didn't mention that we paid the bill to anyone and no one cared about the bill as we walked out. One more thing, be prepared for a day properly or close for the day instead of trying to milk money with less staff and low standards. Dough balls are not properly made (very small and only occupied 1/2 the starter plate), maybe because they ran out of properly prepped dough and used a bit cold dough. My first visit to this branch and my only bad experience with PE in 3yrs of dining with them. Please care about walk-in's also not just RESERVATIONS. Thank you.

Delicious food and friendly service- Olgert provide outstanding service , very attentive and knowledgeable about the food. Masimo manager very Welcoming ! We will be back soon ! 🙂

The manager at pizza express in White City was amazing! He catered to all our needs, and even gave us extra bits. Will definitely be back.

Amazing food and very attentive service ☺️

الاكل كان عادي جدا ما عجبنا كثير يسد الجوع

PizzaExpress Westfield had a board up advertising “Any classic pizza £7.95”. I went in on Monday evening they told me to have a seat and download their app, register and then order. I did exactly that, taking a very long time to download, register then find the offer. However, when selecting the offer then trying to pay the app demanded that I add more to the order to make it cost a minimum of £10 per person. Had I known that I can’t spend just the advertised £7.95 offer I wouldn’t have made all that effort. This has happened with me at pizzaexpress in the past and I wasn’t pleased then about their misadvertising and then not having any appreciation for my time, energy nor good will. I was hoping that this time they might have done away with their old ways but clearly they continue this deceptive tactic. I refused to order anything this time exactly like last time and will indefinitely not be dining there nor recommending this chain to others.

The food was really nice and service too. Surely recommend.

I visited yesterday and the food was very delicious. Our waiter named Sahil was very attentive and very friendly. Surely gonna visit again.