West End Hotel in Highland

Booked deluxe family room for 3 adults loch view. Only 2 mugs provided and 2 teabags. Would have been loch view if windows had been clean. Broken toilet seat - filthy fan and heater in bathroom. All in all would not have stayed but everywhere was fully booked. Breakfast poor. Overcooked and cold. A visit to remember for all the wrong reasons

Afternoon tea on the (underfloor heated!) outdoor terrace, partially enclosed. Bread like pillows; fillings were interesting and genuinely fresh - I believed the salmon was smoked, not just flavoured; delightful, interestingly quirky and downright delicious darling cakes (and trust me here when I say I’m the world’s top expert); gorgeous scones with all the jam and cream you can eat; refreshing peppermint tea and excellent, quick service (although we had booked in advance which may have helped here). Altogether a fantastic experience and can’t wait to repeat it - tomorrow!

Hotel changed hands personally I didn't like the food we had a night had it not been for the fact its was heavy rain we would have walked down town or went to MacDonald breakfast was nice but again more self service Not sure if we would go back .heard it's getting a refit . Not enough staff serving but lady who remembered us was nice but running around real shame

Not to be commended. This Hotel has photos which do not match some of the rooms on offer. We were allocated a room in rear Annex which was mouldy, damp and the windows not closing fully. Charged full price.. So basic the handbasin was in the cramped bedroom. Small filthy bathroom, dirty room and indifferent response from management. Basic Breakfast..Its a dump with poor management. Avoid this place..its a death trap with many corridors,stairs and landings.

Called in here for lunch whilst visiting Fort William We both had the muscles and chips and a none alcoholic drink. For the price it was alright, not over priced like some of the places and pubs can be. Staff were polite and very efficient even serving lunch at our table. £20 for two main meals and three soft drinks is not to much to pay I don’t think considering the price of some of the other establishments for a lot less.

Awful rooms. Decided to travel home late at night rather than stay. Apology from Manager but hotel needing lots of TLC.

Typical outcome when a lovely family run hotel is bought out by people who are clueless. Stayed here in as a solo traveller in 2017 for one night having just completed the West Highland Way. Staff were really helpful and everything else was as you would expect from a decent hotel. I caught the train the following day back to sunny Yorkshire. Now comes my big mistake, I was so impressed with the hotel that I convinced my wife and daughter that we should book a week the following summer.I could not believe the decline in the place, Ignorant staff and a shambles of a place. Fawlty Towers but sadly without the humour, Final straw was being lied to, We came down for dinner one evening only to be told the kitchen was closed because the ovens had to be serviced??? really high season and hotel full. Found out the following day the truth from an honest member of staff. The chef was sick anf the sous chef just walked out!! Stay clear of this place.Caveat Emptor

There was absolutely NOTHING TO LIKE about this hotel - the way it was run, the furnishings, the attitude, lack of training and insufficient language skill from reception, bar and waiting staff (except for 2 people who knew what they were doing at breakfast and cared about their guests), badly cooked food and shocking wine. The terrible standard of everything else in this dreadful hotel which should have been so, so much better for the exorbitant price. On arrival we were ignored for 10 minutes at reception with no apology, dinner and drinks were overpriced and very mediocre, breakfast's fried egg was served virtually raw, the waiting staff (with 2 exceptions) were untrained, didn't seem to care and were unable to say anything but "No problem" to any request or comment. Our double bed had a SINGLE sheet, the room was shabby and grubby and the hotel was depressing and not clean.

Stayed there for one night after Isle of Skye. The hotel was very old and badly maintained. The heating was broken and I got cold after one night. Also the sound proofing of the room is very very poor. Not recommended at all

The only thing to recommend about this hotel is that the room was large and the bed comfortable. The room furnishings were old; there were none of the expected toiletries such as body lotion. The water pressure was terrible so it was a challenge to shower. Hotel location is not bad and it does have a car park.

Unfortunately whilst travelling the NC500 route we experienced some pretty poor hotels and this was the worst of the bunch. As soon as we puled up in the car park I knew we were in trouble because even from the outside the hotel looked less then perfect. I would have cancelled and gone elsewhere but due to the Mountain Bike World Cup taking place in Fort William, (yeah I never heard of it either!) all the hotels were full. In reception we could barely understand the receptionist who seemed East European. Finally arriving at our room having travelled through dark and dismal corridors of brown chipped paintwork and sticky carpets we went into our room of dark brown chipped furniture and a TV that could only be switched off at the wall. The room was like a cave with minimal lighting mismatched towels in the bathroom and our view through the one window was of a large diameter rusty pipe. We went in the bar had one drink and then decided to go into town for a meal having experienced the surly, again East European staff for whom everything seemed an effort. We learned from the locals that this used to be a good hotel but is now under new management. Avoid like the plague!

We have always used the west end hotel for our meal when in Fort William, but this time we were disgusted by the attitude of the staff. We have always been there for about 5.30/5.45 for our meal, when we arrived there was a notice on the door saying the resturant and bar did not open untill 6pm, we asked the receptionist if we could sit in the bar and wait a d she said yes, while we sat in the bar two bar staff arrived and started to put money in the till , then and old couple came in at approx 5.57 and asked if they could have a drink the older of the two bar staff snarled at him and said NO the bar does not open u till 6.pm. My wife the went up to the bar at 6pm and asked for a menu, and was told they had no e and to go and ask the receptionist. We were very angry and went and asked to see the manager, and what a suprise he was not available. So we left and vowed nevereat there again, in fact we went to the Ben Nevis pub and had a great meal.

Had stayed here before on at least three occasions, had always found it warm, friendly and comfortable. With that in mind, was confident booking again. HOWEVER, it is under different ownership, the rather grandly, if misleading name of MGM Mutha group being the owners. Stayed one night only, beginning of June. On arrival in the mid afternoon, had to wait for some considerable time for staff to respond to reception bell. In reception, can't help but notice a sizable portrait of MGM Mutha founder, Chevalier Dr Mutha resplendent in expensive designer sunglasses, and placed around it, many copies of his book, no doubt extolling his successes. I would have to say the way of running West End Hotel would not feature in a chapter regarding success. The reception area didn't feel overly warm but not freezing, but on opening the door to the sizable bar area (bar was closed) to see if staff were in there after waiting some considerable time at reception , it was akin to opening a fridge door, completely cold feeling, no residual heat even remaining from whenever bar was last open (and heated). Allocated twin room per booking, en route noticed paintwork etc in corridors v tired looking. Room 17 very cold but as I was heading out for afternoon, assumed that perhaps heating was on a timer and would be warmed later. However, not the case, on arrival back, room as cold as earlier and radiator thermostatic valve did not work. As an aside, I generally don't feel cold, but wakened at least 4 times through the night feeling cold. Bed linen (sheets, pilliwcases) was definitely clean and laundered, but only only one thin blanket in addition to the sheets. The shaped decorative bedding top cover that one would normally discard while sleeping as you're never certain they're changed every service had to be used to try get warm. The tea tray showed signs of only a quick clean, one teaspoon missed cleaning altogether and torn-off part of sugar sachet evident on tray from previous guest. Peeling paintwork in the tired shower room/WC and mismatched towels indicate that less attention to detail, running maintenance is achieved under current ownership. So in perspective, while not in anyway a completely disastrous or dangerous stay, it was not great, not comfortable and certainly not what I'd experienced there before and I would not book here again in the near future. Especially given the plethora of accommodation available in the area with comparable, if not in some cases, cheaper, room only rates.

Tiszta, rendes szálloda. Kedves személyzet. Hangulatos bár. Bőséges reggeli. 2,személyes szoba picit kicsi volt, de a kilátás az öbölre kárpótolt.

Have stayed here many times over the years but sadly this hotel is lost. New ownership and hotel has lost all it's qualities. Was always welcoming and warm. Staff were fab, and hotel wad spotless. Now it's dirty carpets and definitely poor management. Have learned that only a few of the long term staff still remain and hopefully the few left find other employment. Pat in bar, Jackie in kitchen doing an impossible but marvellous job for nothing. Go find other jobs girls, cos you are better than this dump

Since the new owners this hotel has gone down hill fast. Food not as good and the booking is terrible. That’s 3 times I have booked a front facing room for the view and been told it’s booked, only to find when we arrive it’s not been booked. Staff are lovely and have had their hours cut and even they say it’s not the same hotel as it was, sorry to say but I will not be back here again!!!

Reservamos una habitación doble para nuestra estancia de una noche antes de dirigirnos a Skye. El personal fue fantástico, tuvimos que dejar nuestro equipaje hasta que pudimos registrarnos y esto no fue un problema. La habitación en sí estaba bien. Preguntamos cuándo se enciende la calefacción, ya que estábamos fríos y húmedos después de estar fuera. La señora de la recepción fue y nos la puso. El hotel se encuentra al final de la calle principal y es ideal para explorar.

Llegamos en la noche, y el hotel está muy bien ubicado. El personal es muy agradable y amable. Planeamos quedarnos solo una noche, gracias a Dios. La habitación olía fatal, casi vomitaba, pero no había más opciones a esas horas de la noche, ruidos durante toda la noche. La habitación y el hotel necesitan urgentemente una renovación, cosas rotas y sucias por todas partes. No mencionar la suciedad de la alfombra. No lo puedo recomendar.

Sólo tuve una noche, pero podría haberse quedado por más tiempo si hubiera tenido tiempo! Teníamos hermosas vistas desde nuestra habitación. Era cómodo y limpio. Reservado a través de reserva. com a muy buen precio. Cenamos en el restaurante y pensamos que los precios eran justos, y el personal encantador. Aunque estábamos en la parte frontal del edificio, el ruido de la carretera era mínimo. Me quedaré allí de nuevo.

Dit hotel ligt vlakbij het winkelcentrum, erg handig. Je kan er gratis parkeren. Er is alleen Wi-Fi in het restaurant en bij de receptie, niet op de kamers. Het eten in het restaurant was niet super maar wel oké. De vrouw die achter de bar werkte maakte een hoop goed wat dat betreft, zij was enorm vriendelijk en altijd in voor een praatje.

Sorry to say this, but it wasn't a convenient stay.

Die Wirtin unseres B&B; empfahl uns das West End Restaurant. Wír bestellten Spaghetti Bolognese und vegetarische Gemüsecurry-Pfanne. Beides hatte seinen Namen nicht verdient, es schmeckte schrecklich, das meiste ging zurück.

It's not haute cuisine and the service was a little on the brusque side but the food was decent value for a large group and came out hot and quickly. Whitebait was crispy and delicious, haggis and mash was filling and rhubarb crumble was a real rib sticker....not a gourmet experience but more than satisfactory...

The Hotel has recently been taken over by the MGM Muthu group, the selection on the menu has improved and is still good value, I was happy to see they now offered smaller portions on many of the items on the menu which is ideal for the older clientele

Arrivati nel pomeriggio mostro il carteggio email con la mia prenotazione da loro confermata il mese precedente. Vedo i ragazzi alla reception con una faccia interdetta e infatti dopo un po', senza alcuna spiegazione, ci consegnano un mazzo di chiavi di una camera che dire vecchia è fargli un complimento. In effetti tutta la struttura sembra non essere mai stata rinnovata e non brilla nemmeno per pulizia. Ma la cosa più grave è che avevamo prenotato una family room e ci viene assegnata una camera con soli tre posti letto. Scendiamo in reception e facciamo presente la situazione; la ragazza ci assicura che entro mezz'ora ci verrà fornito un extra bed. Decidiamo di uscire a cena e al nostro rientro l'amara sorpresa. L'extra bed non è altro che una brandina che solo mia figlia di 30 chili ci poteva dormire e lo abbiamo trovato buttato nel mezzo della stanza senza alcun riguardo per gli ospiti. Nel modo in cui lo avevano posizionato sarebbe stato possibile, per nessuno, alzarsi dal proprio letto e raggiungere il bagno. Oltretutto davanti al bagno avevano piazzato un tavolino che abbiamo dovuto spostare. Quindi prima di andare a letto abbiamo dovuto spostare i letti in modo da non intralciarci a vicenda. Inutile dire l'arrabbiatura e lo sconforto. Abbiamo notato che l'albergo lavora molto con grandi comitive e anche la sala colazioni - enorme - offre una colazione molto variegata (sia continental che scottish) ma ovviamente precotta. Insomma, nessuna attenzione reale al cliente. Al momento del check-out ho trovato in reception una ragazza diversa da quelli del check in, la quale non era stata assolutamente informata dell'accaduto. Unica nota positiva: ci hanno fatto pagare tre persone anzichè quattro (e vorrei pure vedere!!!!)

The food was delicious and arrived quickly, which was good since we were eating very late. It was our first day in Scotland and we enjoyed the Scottish food - beef stew with potatoes and Yorkshire pudding and lamb roast with potatoes. It was reasonable priced and was within a short walk of where we were staying.

On arrival greeted by a stoney faced lady, Seated, went to bar, barman struggling to serve customers, when he requested help, manageress? said customers could wait.

Really welcoming, the views are fantastic from our room. The staff are very friendly and helpful. Would recommend this hotel.

Upon arrival there was no meet/greet. The girl on reception handing out keys made no attempt to greet or acknowledge us. Upon entering our room the curtain was hanging off and they did not meet when drawn. The only way to keep the window open was to wedge something in it. Food very 70's, all vegetables frozen no fresh. Manager was seen once during our stay and made no acknowledgement of us.

We arrived at the hotel for a weeks coach tour of the Highlands. Check in is usually a sign of things to come and in this case proved right. The girl who booked us in was surly and did not seem interested. We got our key and went to find our room and when we opened the door, we were very disappointed. The room we had for the week was 3 metres square, had a wash hand basin in the corner and was very depressing. We checked the en suite and this was the minimum width to fit a shower tray. When we went to bed the windows were single glazed and the outside noise could be heard and the sound proofing of the rooms did not do its' job.

Food is simply appauling , food is stale and pre prepared what tatsed like days earlier. In fact im sure a lot of it was off. Unhygenic and to be avoided. Not surprised when you have a menu with so many options everythings going to be rubbish. Try a smaller menu and make it properly.

We went for lunch on Monday, comfy surroundings, friendly service. I had the roast lamb, my parents the chicken salad and steak pie. All food was very tasty, good portions and very reasonably priced. Also they offer some portions as small, great idea as sometimes my parents don’t want a big meal.

I came in for lunch yesterday. Lovely setting for a light lunch. Soup a sandwich and tea. Very good quality of food. Friendly efficient service too. Fairly large car park at hotel and very central.

There are lots of places to eat in Fort William; and we're glad we chose the West End Hotel. There was a large party booked in the dining room, so we reserved a table in the Bar and were not disappointed. It is a lovely room, with windows looking out on the loch. The staff were attentive, the service was prompt, and the meals were delicious. My smoked salmon was perfect, and the haggis, neeps and tatties couldn't be beat!!

Lovely hotel with friendly staff good food and bar facility. Great location for traveling around Lochaber

Had an excellent meal here,in the West End Hotel.It was our friend's Birthday meal,and so there were quite a few of us.

Last night we ended up at The West End Hotel. No booking, just wandered in. We were immediately shown to a table by a young waitress. Now, the place was very busy, but we were shown to a table anyway. The man who was with us wanted to be sitting by the window instead, so he asked another waitress and she got one for us!

Me and my other half arrived here to a warm welcome by the gentleman, asked us where we were from and if was here for the Mountain Bike World Cup. The room was basic, small TV with freeview, bathroom was really small and the shower took its time getting hot plus to make matters worse the bath tub was small so not much room to move about in . The food was very basic and not much of it, my partner wasn’t impressed with a sarcastic waiter they had working throughout the weekend, but after the food we felt the need to go to Tesco or Morrisons soon after for more food and drink. It cost us under £70 for a weekend. All in all it satisfied us for what we were their for so I would advise a few days there no more ☺️

Good atmosphere - Food service in the bar area, order at the bar! 3/4 meals were good. My friend thought the vegetable curry was too hot - But the Sticky Toffee Pudding made up for it! We thought it was the best we had on the entire trip - really good and sticky!

We ate here having had our laundry done in the 'secret room' (!) - we were quickly served and I enjoyed the excellent fresh fish and chips washed down with monster mash beer - splendid

We stopped to eat on the way through to Loch Ness for a quick bite.

Pasamos dos noches en este hotel, como las habitaciones están preocupados que recibes lo que pagas nada más y nada menos. Sin embargo, comer y cosas dan mucho mejor, el precio con desayuno incluido, una selección de zumos de frutas, tales como avena, arranque cereales,...

Este restaurante ofrece una amplia variedad de opciones de comida, la mayoría de los cuales son del tipo clásico de la comida del bar. La reserva puede ser necesario durante las horas pico. El personal es amable y la comida es servida bastante rápido.

Por desgracia estaba allí por mi tío de funeral. El Servicio Humanitario estaba muy bien hecho. Después de la comida buffet parte privada del hotel era también muy bien hecho. La sopa estaba servida (deliciosos) en una manera muy profesional, amable. Seguido de un buffet...

Como me gusta una pinta de ale en el bar de este hotel - el personal amable y acogedor. Frecuentado por los lugareños y visitantes por igual, y las comidas se veía relación calidad-precio. y eran populares

No había asientos para ser cuando llegamos al restaurante, pero el director dijo que iba a encontrar una mesa, cosa que hizo, y él fue muy servicial. No nos quedamos en el hotel, pero la comida era salteados y muy caluroso lo que debería haber dicho en el menú.

They always have a roast of the day and on Sat / Sun they have a choice of meats plus roast potatoes as well as boiled. Extra jug of gravy - no problem. Lots of other menu options too.

Dropped in here for lunch two days ago, and was nicely surprised by the menu. Restaurant is bright, comfortable and clean. Nice staff.I had the haggis fritters and they came with salad. Very delicious. My husband had the Panini with Chicken Bacon and Mozzarella Cheese. He said it was very good.Washrooms were also very clean.

Stayed in a single room, which had everything I needed, and they managed to book me in last minute. The receptionist was brilliant - very friendly and helpful. Breakfast was lovely, and set me up for the day. I also ate my evening meal in the restaurant, which was nice, but unfortunately, nothing special. The hotel is comfortable and clean, but rather dated. Overall though, a pleasant and enjoyable stay, and a great base to explore the Fort William area.

As Fort William was very busy this week the West End hotel was the only place where we could get a booking for eight people. DIning was in the lounge bar rather than at a table. The menu covered every style of food from across the globe. Whilst sat at the table we asked a young server, as there were a number standing about, if we could order a drink, she wasn't sure so we asked a waiter. "Yes" he said, laughing and pointing "you go to the bar and you can order a drink"! Outstanding service

Good service, good food, good value. A safe bet in Fort William. Always busy with local - good sign.

Elderly Birthday Lady 86 we went here for a birthday lunch her choice as she gets exactly what she wants small half portion and fussed over by the staff all excellent having used this Hotel a great many times for many different occasions always good and always welcoming thank you Scott and staff .

We had dinner at the hotel bar and lounge. The hotel is very old style, the barman still wears a tie, but so were most of the customers. The menu is quite extensive and varied: work out what you want and place your order at the bar when you are ready. The food is good, service is friendly and helpful and prices very reasonable. As a bonus you get a view of Loch Linnhe while you eat, which is better than most of the High Street eateries.

Only had something to eat at the West End Hotel and can highly recommend it. Great choice of food on the menu and very friendly staff.

We only had food there and it was good and value for money. Staff always helpful and friendly. Service quick and efficient.

I've been to the West End Hotel a few times, eaten there, and it always has impressed me. The service and the food are both excellent and the views from the front window are unbeatable.

Just at the side of the main road to town. Very good English breakfast served. Stayed in top floor triple room, comfortable and clean, shower was a bit weak though. Have a small lift inside so didn't have trouble to carry luggage upstairs. Helpful staff.

The manager Scott was so helpful and the staff were lovely.Great service and a fantastic view of the mountains

We were booked in for an overnight stay on a bed and breakfast basis. Having read the previous reviews on trip advisor we decided to eat in the bar for our evening meal. We were not disappointed-very generous portions and reasonably priced. The staff were friendly and welcoming also which always helps.Breakfast was excellent - yet again large portions and waitress advised that we could have more if required which we did not need. I would definitely recommend eating here. As said by a previous reviewer hotel looks a little tired but made up for by the good food and ambience created by the staff. I would stay here again

As we were still in the low season, the restaurant was not opened. Food was served at the bar lounge with a limited selection. Food was good, better than average since it was not served at the proper dining facility.Staff were friendly.

After finishing the WHW we wanted to walk someplace close to our Guest House. The dining area was bright, clean and the service and food were very good.

Good breakfast and location! A little tired but don't let that put you off we quite enjoyed this hotel. Our room had a lovely picture window overlooking the water!

Arrived in Fort William on a Friday afternoon and was tipping down with rain. Having tried to book into our hotel - with no luck as too early. My wife and I decided to go and look for somewhere to eat. We parked up and found this establishment that looked decent and went inside. Asked if they were still serving food but got a disappointing answer saying they stopped at 2:00pm. It was slightly passed 2:00pm and mentioned that we just would like a sandwich each if possible and could they recommend anywhere. A couple of staff had a chat and said they would be more than happy to do this. Placed our order and they swiftly arrived - lovely with side salad. My wife even commented on how tasty they were and that takes some doing.Cannot fault the staff or service and would not hesitate in recommending this place to visit. Lovely views over the hills & Loch Linnhe. You could certainly help a hotel down the road with there Customer Service where we stayed!!!

Wet Sunday night in Fort William, staying at the very average "Premier Inn" and not wanting to eat at the equally tired looking attached Chef & Brewer we made a bee line for the West End Hotel recommended by a friend before we traveled. Very busy bar/dining area where a few minutes delay with a drink from the bar had the manager directing us to a table. The furnishings are bar class, that is chairs with arms and tables at knee height (for a six-footer) Good varied menu served promptly by young waiting staff who scurried around with purpose for the two hours we were there. Prices reasonable as are portion size and quality, would go again.

Our family meal, shared by our 21/2 year old grand daughter, was enjoyed in a happy and relaxed atmosphere. The view out of the large windows was lovely of the hills and Loch Linnhe The menu was varied, with large portions. We especially liked the Mexican entrees. The staff were both friendly and efficient. We would definitely visit again.

the best food quality in Fort William , maybe not the cheapest but worth to spend some more to have absolutly awesome dinner!Staff was friendly and helpful .Nice looking place.

Nice very friendly hotel restaurant, great views over the loch perfect for lunch, a lot of local people having lunch which is always a good sign, the menu is extensive and a good price range with daily specials as well, the food is well cooked and tasty served by really friendly staff. Would definitely recommend.

Located on western end of high street. Staff very friendly and been there years. Popular with locals. Good value for money and good selection of dishes. Cooked well.

Wow, that menu is very extensive ! I sat down for dinner once and also had lunch once. For dinner I had the Haggis, Neeps and Tatties. Good choice although the neeps could have been mashed better.I liked the lunchtime special they have. For 5,75 you can choose a sandwhich ( 4 or 5 different ones ) and get a bowl of soup. It was ok. Interesting that you get grated cheese on your cheese sandwhich instead of a slice. Service was quick and waiting staff was friendly. One thing that should have been addressed better was the fact that a gentleman was using his phone during dinner and he was speaking so loud that almost everyone in the diningroom was annoyed with this. One server looked at the man once and shook her head and turned around and left.

We were on a 4 day tour and stayed the night just down the street from hotel. Location is right near downtown. The restaurant inside hotel is very warm and inviting. Lots of charm and character. There was about 10 of us and was seated in back room all to ourselves. Food was surprisingly great after numerous other meals elsewhere. We did not sleep here but would recommend eating here if you are in the area.

Das Essen meiner Frau war eher mangelhaft, meines soweit ok.Der Fisch war gut, das Fleisch total trocken und das Gemüse verkocht.Service war ok.

Straightforward value for money. Huge choice of food. Ordered fillet steak and was not asked how I wanted it cooking (unfortunately forgot to say myself). Disaster as it was very well done and I like it medium rare - shame as it was ruined. Very dated decor like something out of the seventies but didn't bother us as it was clean. Apart from the steak, the food was good and mushroom starter fab.

After a couple of bad experiences eating wise in Fort William my wife and I decided to give this establishment a try.Nice and clean with a large bar/dining area and a varied menu.We shared a combo starter to begin with which was very good.I had vegetable stir fry and rice for a main course.1st class and a big portion.Good value.Would recommend a visit to anyone wanting a great reasonably priced meal.

We ate here last night and on arrival we got our usual friendly greeting from the staff no problems with food or price excellent service

We had hearty and tasty meals. there was a range of price points so we could find something that appealed that did not break our budget.. all highly satisfactory.

went for an evening meal, all the staff we encountered are very helpful, the food was simple but good enough.

Booked breakfast and it was worth it. Eggs can be boiled, fried, scrambled or poached with the full breakfast. We were offered toast, white or brown bread. Fruit juices, fruit , and cereals are also available all freshly made.

Really enjoyed having lunch here again. Excellent food - plenty of it. Varied menu. Great service. Spotless toilets.

The food was average, I had nachos on which the cheese had not quite fully been melted. They tasted nice, and came with guacamole, salsa and sour cream. Only suggestion would be to serve the sauce in ramekins or small dishes instead of tiny plastic pots. Nice atmosphere and very friendly staff. I would come back.

Four of us turned up on chance for Sunday lunch on the Sunday before the start of the Scottish Six Days Trial, a very busy day in Fort William. No problem, tables were quickly put together and we were ready to eat. The food was plentiful, fresh and well cooked. The service was excellent and we had a great Scottish welcome. We ate again later in the week and it was just as good.

This is our favourite place to have a few drinks at the end of a busy day in the Highlands. It's bar is warm and cosy and has stunning views over Loch Linnhe. They also serve bar meals which we did not try but looked good.

We were taken here by some friends who live nearby for a bar meal. They accommodated 9 of us with minimum fuss at tables with a view of the Loch. There was a wide range of food in both regular and small portions. Everyone enjoyed their meals - quite a feat when the age range was 12 - 84! It was so relaxed and friendly we (7 of us) returned the following evening. Staff were very friendly and helpful and tweaked the meals to suit the fussy ones. Would definitely recommend for families, bar food and a friendly Highland welcome!

This location was recommended by the guest house we were staying at.We ordered 2 prawn cocktail followed by scampi and sirloin steak.The sirloin was very under cooked for medium and was very sinew and had to be commented on.With no hesitation it was room end from table and a fresh steak was cooked.There was no probes and the replacement was a lot betterThank you to front of house staff for your hel

We stopped off at the West End Hotel for an overnight stay during a train journey.Check in was quick, courteous and easy.We had a great view over the loch from our triple room (number 37).The room was well-equipped with tea and coffee making facilities and had two chairs and a stool so that we could all sit down without having to sit on a bed!Everything that was meant to be in the room was there and it all worked, though the lid did fall off the small bin in the bathroom the first time we used it.The hotel is towards the south-western end of the town, about 15 minutes' easy walk from the railway station and within easy walk of the main shopping street.We had the 'full English breakfast' which was absolutely fine. (Note that it is not a buffet breakfast but the portions were of a good size.)While the hotel doesn't have any visual impact and even looks a little old-fashioned in some respects, it does the job perfectly well and (at £79 for three of us on a bed and breakfast basis) it's good value.

Treated ourselves for an early evening meal which just perfect The staff (a mixture of young and old) were excellent We will be back

I stayed here for 8 nights in November. the staff make this hotel...all lovely and nothing too much trouble!! on arrival the hotel is easy to find on the main road into fort William, with the town centre easily walkable. 100ydsthe food is pretty good with a specials board daily. the hotel itself is very tired and in need of face lift. the bed rooms are ok for size in fact my Room 33 was too full of furniture which made it overcrowded. the beds well, nylon bedspreads with sheets and blankets, i thought these went out with the arc. the mattress is probably from the same era. very uncomfortable with springs in the back made for a limited nights sleep.. hence our second 8 day stay this week we will be staying elsewhere,on the whole the staff made the stay enjoyable.but would probably like to try other accommodation first.

Good atmosphere in someones local pub, food was of a good pub level, i would return if im in that area for a bite to eat, staff friendly. Pool table was handy for the children.. and me of course :)

Recommended by our B&B owners so we tried it. Welcomed by the bar staff and given menu. Good standard of food and the service was excellent, very friendly staff. Much more expensive than the pub down the road.

Did not book and the Hotel was very busy. Nice table provided and quiet area suitable for the children. Nice menu, good food and also service.

Excellent service in bar of hotel overlooking loch. Menu was average but well cooked (if you like al dente veg). Overall an excellent experience.

Had dinner in West End Hotel Good choice on menu quick service Good size helping on plateStaff helpful and not in your face Will return when next in area

Stayed in the hotel and ate severe meals in the restaurant, including breakfast. excellent food and really good value.

The staff are really freindly. Serrvice is quick and the food is good and portiions plentiful. look forward to eating there again.

Nice meal in a comfortable pub atmosphere. Average food, but we had a good time visiting as one does in a pub. parking was difficult, however.

Recommended by our B&B owners so we took a walk in the rain. Welcomed by the bar staff and given menu.Good standard of food and the service was excellent, very friendly staff.Would go back again

Très bon hôtel. Accueil sympathique et chambre agréable. L'établissement possède de plus un restaurant sympa et un bar que ne l'est pas moins le tout à 10 minutes à pieds du centre ville. Petit dej très bon et très copieux.Parking pour la voiture.

The menu was full of choices. A wee find for a quick stop for lunch ! The staff were young which was lovely as it shows its a family run business. Everyone was kind and courteous and the Barman was probably the politest man I have ever met! The food was basic choice but cooked well nice home made batter ect. Great stop in the road to Skye

Nous avons mangé en couple, juste avant 20h. Nous avons été servi très rapidement. Mon conjoint a pris un hamburger : un peu décu par la présentation dans l'assiette mais les frites étaient bonnes ; et moi un plat de pâtes au cheddar : pas déçue du tout par la quantité de cheddar, c'était très bon!!

Le cadre est sympa, la salle agréable, nous avons diné 3 fois tellement nous avons apprécié l'accueil, la qualité des plats.Choisissez la table n°10 avec vue sur le lac.

If you are peckish but not starving go the The West End otel fr a bowl of home made soup. I don't know if it changes every day but it doesn't matter because whenever I have been there the soup has been excellent. Accompanied by lovely fresh bread and butter plus excellent views over the loch and you can of course have a drink