Weeks Fish & Chips in Monmouthshire

The chips wasnt all that bad. But the fish was a throw away - far too oily. It was topped by a total lack of a smile or some resemblance of wanting to be there. I was served by a young lady who was dressed all in black which was well aligned to a Halloween theme of doom and gloom.

The food is great, however the service when I visited this week was a shambles. Completed my order and was charged 16 thousand on the card machine, fortunately I always check! After paying correct amount was then immediately told they couldn't fulfil the order, very annoying! However choose something else and then had to help staff calculate the difference and even then was given wrong amount in cash. Eventually my order was called and I checked before I left and order was wrong. This then led to a back and forth disagreement where staff was adamant it was correct. In end staff member checked the order and yes, a major part of the order was missing. Then the missing order was called out to be cooked which then led to staff members staring at the cooked items trying to work out what was what. Missing items put in box and plonked on counter with no words of apology. I was asked three times if I wanted salt and vinegar and responded with "yes", but you guessed it, returned to hotel and no salt or vinegar. As I say, the food was actually nice, but organisation total shambles.

Went here quite late on Saturday, only ordered regular chips and they were super fresh and piping hot. Very fast service and a good amount of salt/vinegar placed on the chips…definitely will be back for chips again if I’m passing.

Sorry, but I have always loved fish & chips from No 12, but I don't know what has gone wrong. The batter was awful, and tasteless. Price was a little steep too. Sorry.

absolutely awful, poor service and horrific food. My Daughter, Esambia came here the other day and was pushed away because of her age . Awful. I don't recommend to anyone.

I thought this was absolutely the best experience I have had inside any fish and chip shop I have went to! I have been to several fish and chip shop and none of them can compare to the quality and server! I recommend this to anybody who is new to Chepstow and looking for a a great takeaway!

Poorly managed establishment with poor service and extremely long waiting times. I have put up with the above in the past due to the convenient location (the only positive!) and have been a regular long term customer. After my recent experience trying to purchase a simple order at No12 Fish and Chips; and again continuing to disappoint with service / incompetence! I have no choice but to take my future, regular long term business to Kibby’s fish and chips Bulwark.

Poorly managed establishment with poor service and extremely long waiting times. I have put up with the above in the past due to the convenient location (the only positive!) and have been a regular long term customer. After my recent experience trying to purchase a simple order at No12 Fish and Chips; and again continuing to disappoint with service / incompetence! I have no choice but to take my future, regular long term business to Kibby’s fish and chips Bulwark.

Unfortunately what a few years ago was the best chippy in chepstow is no more. Firstly my order was wrong with no battered sausages and no salt and vinegar. Secondly the gravy and curry sauce was awful and so small. Such a shame but won’t be back

Terrible value, tiny portions and service is absolutely terrible. Was good up until it changed hands a while ago, will go to bulwalk from now.

Unbelievably rude and disrespectful service (27 September) girl serving was totally incompetent, we waited forty five minutes for our order while she served people who arrived ages after us and then insisted we were wrong not her. Have been coming here for years, not anymore.

Well just got 3 lots of cod and chips best I've had for a very long time AAAA++++

Ridiculous wait, incompetent staff and to add to it food isn’t worth it

The best fish and chips I've had in years. The fish was cooked to perfection.

Now my review is an honest review I'd say the service from the server is lovely staff are really friendly approachable polite however this was my first and last visit from this chipshop as I was absolutely appalled by the size of the regular chips they was more like a child's portion now I know a regular isn't a large but you want a decent amount especially for the price they are!! I will say tho the fish was cooked beautifully wasn't greasy or soggy but really really let down by cold chips and size like I said for the price you expect a decent portion and I just felt robbed if I'm honest

Always waiting staff do not acknowledge u and the woman who manage/runs it with her big car parked outside is extremely rude to her customers.

Took 45 mins for 2 curry and chips and a fish cake find somewhere else the service here is appalling

The price in here is ridiculous 20quid for 2 cheese, curry on chips and a fish cake. Waited 30 mins for fish cake then got home to find a tiny portion of half cold chips and a drizzle of curry sauce. I know times are hard but this is a rip off

Excellent chips,in my opinion the best around the area

Probably the best chicken nuggets I've ever had. Freshly cooked, hot, with a crispy light batter. Considering driving from over the bridge for more. Decent prices and they take cards.

According to their open times on their door and online, they close at 8pm on Sunday, it is currently 5:50pm and they’re closed with no notice on the door or anything.

Cold room, in fact very cold, it was actually colder than outside and this was an overcast March day. Chips were great, service was polite and prompt but was told if I wanted any sachets of sauce it was extra. To make things worse the vinegar tased odd, ruined the meal, when I checked the use by date as last year!!

Excellent fish and chips. Large cod was really large, and was really well cooked with thin crispy batter. Chips were also very good.

Lovely portion of takeout fish & chips beautifully cooked.

I do love a good ol' Fish n Chips. No.12 is a lovely place that cooks some very good food, reasonably priced and lots of items to choose from! Not a lot of atmosphere in the waiting/ordering zone: just a few leaflets, 1 chair and 1 table but that shouldn't be a problem since orders can be done pretty fast!

Very slow service waited for 25mins I know it’s made to order but just so slow.

For an expensive chip ship the quality of food has got terrible. I only ordered 3 portions of chips and got them home to find 2 portions were mushy and black. I rang to complain and got told that chips shouldn't be mushy and black because they are cooked fresh, like I was lying. I was told to drive back in to get replacement ones after waiting around 10 mins for the last lot. Just what I want to spend my evening doing. Really disappointed with food and customer service, wont be going back.

Our friends from London wanted us to experience authentic fish and chips. This is a no frills atmosphere, with great fish and chips. The portions were great, the fish was wonderful and the chips were very good. Definitely worth a stop.

23rd December; very busy and quite a long wait - probably due to other outlets being shut! However; the three staff on duty were amazing! They were all working flat out but got every order correct and we enjoyed some of best Cod & Chips that we have ever had. Well worth the wait and well done to the staff!!!

Went on a Sunday evening, so perhaps a bit quiet. However, cleanest fish and chips I have had in a long time - fish was really nicely cooked, as was the batter, and the chips were hot and lacking both grease and black eyes (though that may just have been a lucky batch of potatoes). Definitely going back, and very relieved to have found a good chippy close enough to my house to be relevant.

Very hit and miss! One week the fish is nicely cooked and juicy, the next it's over cooked and dry. The chips are sometimes excellent and sometimes dried out and sharp. They have a revolving door of staff, who desperately need good training in frying and good customer service. The restaurant on the side is revolting, get it sorted!! This chippy seems to be very unloved by the owner.

Ridiculously expensive! £19 for 4 chip butties and a small chips?! The food is nice but nothing special The staff clearly have no love for their work And the owner doesn't care about their reviews online Will be happy to see them leave Chepstow as they inevitably will

35 minute wait for chips and gravy, 4 staff with only 2 doing anything. Terrible service and small portions. There are better options in Chepstow for the price!

I give up.. am out.. inconsistent.. sometimes you get a good portion which is hot and great.. but lately too many times they are like tonight, chips are cold and dried up and 1/2 portion sizes.. not worth the money. Will not be returning..

Pretty decent chips and cheeseburger. Can't fault it. Nice staff, good value.

If I could give 0 stars. I would. one of the worst fish and chip shops around. Absolute rip off and the portion sizes oh my god Dreadful.

Clearly a popular place as on the day we went people were queuing out the door. It was worth the short wait. Great quality fish and chips that are reasonably priced, friendly staff and banter with the other patrons. Right next door to the church hence the photo.

Friendly staff. Very clean toilet. Extra salty chips

Visiting the area with my partner so we had quite a decent spread from across the ‘usual’ menu items. The chips were tasty, classic chip shop style chips, freshly fried and with lashings of salt a vinegar. Battered sausage was nicely battered, not thickly coated and nicely crispy. The sausage itself was the standard catering sausage but with the batter it was nicely elevated. The saveloy was nicely flavourful, exactly as you would expect. It was also freshly prepared so the casing wasn’t tough from being sat under a heat lamp. That may be a good or bad thing for some people, depending how you prefer it. Bread roles were nice and thick, nicely buttered. They were wrapped in paper not plastic so didn’t pick up any plastic flavour which was refreshing. The highlight was the large battered cod. Price wise it was excellent value at £7.85. The batter was delicious, light and crispy. Cooked fresh to order, it was a nice piece of fish. One of the best battered cod pieces I’ve had a long time.

The large tattooed lady behind the counter is beyond HORRIFIC. I'll be going back to Kibbies from now on. You need to get shot of her.

Really tasty and fried on demand so it's fresh. Would highly recommend. Good value for money

Very pleased to have this place as my local chippy! My family and I have gotten fish and chips here on many occasions and it's always been consistently delicious. My primary highlight that I recommend is their battered fish. Battered Cod Fish The batter is light and crispy. I really hate it when I get fish and chips and the batter is overpowering and far too thick where it feels like I'm eating more batter than fish. That couldn't be further from the truth here. Chips Your standard chip shop chips. Nothing special, but consistently good. I also regularly get their gravy on the side and it is bog standard gravy. However, the reason for 5 stars is definitely the fish. I've had fish and chips from all around South Wales and this place is definitely my favourite so far!

Food always good. Speed of service is always painfully slow. It’s a chip shop that’s always waiting for more chips to be cooked. This place could make a fortune if it was just more focussed.

Das Essen ist eine Zumutung. Über den Preis für diesen Dreck reden wir erst gar nicht. Eine Frau mit ordentlich Silikon im Körper kommt zum abkassieren vorbei, die Angestellten scheinen alle irgendwie zurückgeblieben zu sein. Schaut's euch an und macht euch lustig, aber vermeidet es dort zu essen.

Had takeaway fish and chips. Food was delicious about average price. Generous portion given. Definitely recommend.

Been multiple times since working in the area, service and food have been brilliant every time

Brilliant food and always freshly cooked =)

My wife and I stopped in here while backpacking Offas Dyke. The atmosphere was very friendly, service was prompt, food was delicious. What more could you want from a chippy? I got cod and chips and she had a steak pie, both of us had mushy peas. The fish was cooked perfectly. We actually were on a walk from Lands End to John o’ Groats and ate at a lot of pubs and chippys along the way and this was the best along the whole route. Well Done. If I lived in Chepstow this would definitely be my chippy.

Food was lovely but small portions and expensive for what it was. The woman who served us was very rude ignored us when asked a question banging and slamming stuff absolutely disgusting customer service won't be going there again

Didn't recieve full order service is bad but food is lush My partner scolded his leg curry sauce too too hot

Good size portion of fish and cooked to perfection, chips cooked great, crispy but not dry. All cooked fresh and did not have to wait very long. Price as with all now not cheap but at least the quality is 100%. Also have seats to wait, please note we had takeaway not sit in as it was in the evening and the restaurant part was not open. No parking directly outside but you can at the moment park in M&S for free and its a walk of less than one minute. Highly recommended they take cask and card. Also they had vegi options of sausage and more, as far as I'm aware it's cooked in the same oil as non vegetarian products so not purely vegetarian but only in part.

Staff was friendly, but the owner has a rule not to accept Scottish notes which is rather offensive.

Poor and unfriendly service, owner busy changing up prices on the board with little regard for the customers in the shop. Food not bad but at the new higher prices will be going elsewhere.

Lovely cod bites, chips and curry sauce

In my opinion, you have the worst-tasting sausage. Everything was just ok.

Nice little place tucked out of the way. I had cheesy chips and a jumbo sausage, mum had fish n chips for seniors. Nice and clean, not long to wait for food and nice portions. Close to the M&S car park

went in on 23/3/23 because parents liked this chip shop couldn’t be more disappointed women with red hair and lip piercing totally not wanting to be there ,rude and doesn’t even give you the time to make your order asked for more salt and vinegar on one meal didn’t even acknowledge me when I asked just rolled her eyes ! bloody disgusting customer service , and open my meal to find none salt and vinegar which I expected by her response will not be going back again and neither will my parents after my experience, other chip shops in Chepstow aren’t as nice food but lovely staff so will be going else where from now on !

Vegi burger is good and chips cooked well

Expensive and not worth it. Small (regular) portion of chips for £2.85....

Disgusting rang my order through, ten minutes later for my pick up the server wanted to serve 6 men who had just walked in before me, also they all started having ago at me because I complained, I felt totally attacked and walked out. I'm a local regular customer, what a joke. Walked out in the rain too.

Great food! But very poor service everytime, not sure if the bosses here are horrible to work for or the staff are just super depressive, but getting a smile out of anyone is worse than getting blood out of stone!! Please smile at your customers....make them feel welcome and involve yourselves in a little natter where you can.

Excellent Tuesday lunchtime fish and chips, eaten by the river Thank you

It is extremely difficult, no, quite impossible to put into words how awful my experience was at this fish and chip bar. Upon entering the shop, we were greeted by a rude lady behind the counter. I have read other reviews, and noticed someone said the blond lady was the rude one. But no, don't be mistaken, for they are all rude! I'm not sure whether the lady serving us hadn't yet been given the customer service training course, but I suspect she just merely didn't care. I mean, who are customers at the end of the day? When filling the box with chips, she used a measuring cup to measure the chips - I was simply dumbfounded. I think I've been given shellshock. I simply cannot imagine how anyone could be so mean. But it only starts there. We repeatedly asked for salt and vinegar. I think even a goldfish would have remembered that after we had said so for the fiftheenth time. But no, not our server! Finally, finally, finally we got our salt and vinegar! And then, without even a thankyou, let alone a smile - imagine it! - the server shoved us our chips, sausages and curry sauce with a small grunt. We were glad to leave. Upon arriving home, we tried the "chips". But, we were mystified. Was there any salt and vinegar on these? We kept on thinking we possibly detected traces of vinegar but we couldn't be quite sure - pheraps the server measured the vinegar out with a teaspoon also. Anyway, we choked our way through these, what I presume, is their version of chips. In desperation, I added some curry sauce, in the hopes it may, if not improve the taste, at least line my throat and help the chips go down faster. But, to my shock and horror, I discovered that the currcy sauce was contained with huge lumps of goodness knows what! It is indeed a mystery. Then the sausages. I can only presume they also carefully measure out the amount of batter allowed for each sausage. They were the greasiest, most thinly battered sausages I thought I have, and ever will, set eyes on. I simply couldn't finish my meal, for the chips were greasy, the sausage greasy, the sauce repulsive. I would feel mean feeding this so-called "food" to a pig! There should be big red signs and sirens warning you about this fish and chip shop for miles around. There should be diversions on the motorway just to avoid going anywhere near this place. I have even considered moving house as I live within a 10 mile radius! So all in all, my experience was simply awful - unimaginable, quite impossible to understand unless you yourself have been here. But I warn you, DONT! Stay well away! And woe betide anyone who does go near this place! And lastly, I must pay my condolences to the people of Chepstow. I cannot imagine how hard it is having to share the same town with this awful fish and chip bar. You are in my thoughts

Disgusting experience - greasy measly mean small portions of extremely poor quality food served by rude arrogant staff who couldn't even retain whether I wanted salt and vinegar or not for more than 30 seconds. They even used a filthy dirty cup/jug thing to measure out the luke warm chips (2 x £1.85/cup for a 'large' chips) Totally overpriced but even though chip shops don't claim to be health farms this place is a health hazard due to the amount of retained grease in the dreadful food they serve (and its being kind calling it food rather than a grease feast) Wish you could do minus stars - shocking experience never to be repeated

I wish I could leave less stars. This establishment is a disgrace to the fish and chip bar industry. Massively over priced compared to other, much nicer shops. The staff were unhygienic, handling food with bare hands etc, rude and indifferent. It's a wonder they are still able to trade! And the food. Where to start! A greasy sausage, with the meanest, thinnest layer of batter I have ever seen - presumably a money saving tactic. If you are that mean there is certainly no need to charge the prices you do! The chips were measured out with a measuring jug into the box - forbid we should get a single chip more than they budget for! Not to mention they were stone cold and tasteless. We asked (and had to repeat as the girl at the counter clearly had better things to do than listen to customers) for salt and vinegar, of which we were given a meagre amount, and had to add more at home to improve the tasteless, soggy excuses of chips. Finally we ordered curry sauce. Much less tasteful than all other fish and chip bars we have been to, It was also garnished with lumps of a foreign body, goodness knows what it is! Strongly recommend avoiding by as many miles as possible, food and staff not fit for human purpose.

Fish looked somewhat grey inside the batter, and the chips were dry and looked recooked.

As I was feeling a little unwell my husband very kindly picked up 1 battered sausage and a portion of chips for us to share. It cost £6.70! £3.95 for a portion of chips and £2.75 for a sausage! We won't be treating ourselves again from this establishment anytime soon 😏

Pricey for the amount. Ok fish and chips. Update: portions are now abysmal for the price. Still tasty though.

Far to expensive for a chip shop and nothing special. I will not be returning. (Strange response from owner?)

Called in lunch time today. Waited about 10 minutes while they cooked 2 large cod. Fresh and hot with crisp batter. Good job.

The fish it was nice but the chips they been reheated and dangerous for teeth, no taste and too expensive!We use to go there but not anymore!

Wow. Those chips were super tasty. They were not greasy and oily and soggy like you get from other chip shop places. Normally, l avoid deep fried foods because of that reason, but I tasted a chip from my husband's container and fell in love 😍 with the chips and promptly sent him back to buy me my own serving. I can't comment on the fish as we only wanted chips after a nice long walk and drive in Penterry. But judging from the care and attention with which they cooked their chips, I bet that their fish will be lovely too.

Delish. Good price. Good food. Come buy. 🤫 :Update 2022 July. Chips Over cooked, dry and chewy. Potion sizes small for the amount of money you spend. Veggie burger was not hot through. Cheesy chips , cheese has not even melted, still cold from the fridge 10 minutes after we bought them. So disappointed in this takeaway, it was far better when. I did the first review.

Wow.. what a waste of time. Ordered 2 portions of Cod and Chips with Curry sauce £20.20 😮 what a joke. The portion size was ridiculously small and I genuinely thought I had a kids meal. I really recommend avoiding this chip shop. Staff were ignorant and to say its over priced for what you get is an understatement. To top things off I asked for salt and vinegar and watched the girl fill the vinegar bottle from the pickled onion jar.. had to decline it to prove a point that I could have an allergy to onions. Please feel free to try the place yourself but I am definitely avoiding in the future.

Really well cooked and a generous portion size too

Staff today - well one staff member rude then forgets the cheese burger and chips so husband didn’t get a meal and we live to far away to drive back! Tried to ring and no one answers the phone….

Pretty good local chippy - pineapple fritters are delicious!

Complete rip off, £3.30 for a roll and a couple of chips.

Great fish and chips, though shame there's only takeaway after 6. Sat in car park in rather cold wind and pretended we were at the seaside..

Apparently this is a LARGE bag of chips and battered sausage…..Portions are small and very expensive. They overprice there food and what you get is criminal they should be ashamed of them self. Chips tasted horrible how can u even get that wrong… won’t ever be back- put ur price down and ur portions up and ppl might return… what you charge for curry sauce chips and battered sausage is appalling… even £1.50 for a canned drink… your the problem with the world and shops and prices

Tasty, filling and good quality food. Nothing more, nothing less. 5 🌟 Recommended

Food was nice ,fish was freshly cooked so had to wait a few minutes ,but this is always my preference , friendly service good banter , good experience thank you ....................

Searching for a chipshop after a long walk, going to No.12 was a good idea ! The cod and chips are well-prepared, and the staff is chill. Also nearby the bus station. Don't hesitate when visiting Cheptsow !

Banging chips. Belting fishcake. Made my day.

Overall good. Chips are nice and not greasy. The service could be faster though.

Had a take away from No12 few times in the past, and the quality was pretty decant. However, the one we had today was a total disgrace. The fish was mushy yet the batter was pale and soggy. Colour equals flavour!Forget about the crispy factor as well. There was so much oil dripping out from the box, it took me half an hour to clean the car seat. On top of that staff looked like just come off goth theme party band wagon, all was lacking was the music. Little hint, make up and hospitality does not go together. Disgusting!

Best fish and chips and peas I've tasted in a long time. Very nice welcome. Thanks very much

Best homemade fishcakes around, tbh having had really bad chips from all over South wales lately this chip shop is probably one of the best I've been to in years.

Excellent fish n chip shop wonderful fresh fish n chips! Really Great staff too! Eat in there wonderful clean rooms, Or Get a takeaway box. You Will not want to go Anywhere else For your Fish n Chips! Ade

Bought a small battered sausage and chips from here yesterday lunchtime. Very clean establishment. The food was of a very high standard and the gentleman who served me was polite, friendly and efficient. Would definitely recommend.

Really good quality. And service. Polite staff. Definitely 5☆

Fantastic portions freshly cooked.. Wasnt the quickest but you don't mind waiting for fresh quality.

Very good customer service experience

Tasty fish and chips and lg portions. Was busy so I would ring ahead to avoid the wait

Unfortunately the large cod was very dry inside

Having visited the nearby castle, we were looking for something to eat and discovered No. 12 Fish & Chips. We ordered a large cod and chips to share, and these were freshly cooked to order. The staff were extremely polite and it was a generous portion at an affordable price too. If we lived in or near Chepstow, we would become regular customers without question.

Last visit was 3 years ago, but decided to try again today. Wow, what an improvement, you chap serving (lunchtime on Saturday 5th June) was polite, efficient and just generally a pleasure to deal with. But it was the Cod and Chips that blew us away, until now the best we had had was at Rick Steins in Padstow, they were delicious, but today that crown goes to here. Seriously the best we have ever had anywhere in the UK. We will be back again very soon!

We visited on 27th May, had good service and good food so returned. HOWEVER!! Last evening 12 of us visited we got there just before 7:30, staff were slow and were obviously annoyed that we were there, half way through serving the man firstly refused to cook a vegetarian item for one person, then aggressively announced to everyone that they would not cook anything else as they were closing at 8. IT WAS 7:40! the attitude from both staff was awful.Will never return againFirstly ... it's not what you say it's the way that you say it, staff with attitude.Secondly as a business awful attitude, don't they want business?

Can't comment too much on the food as the staff didn't want our custom. Refused to cook anything as they closed at 8 it was 7:40. Will not be going back there again. Rude miserable staff.

Great food and reasonable price . Very clean